Shakeanah Bordes

Review of Gwinnett Place Honda

This review is long overdue, but I could not go wi...

This review is long overdue, but I could not go without leaving one.

My three friends and I visited Gwinnett Place Honda on April 27th in search for a Pre-Certified Honda Civic. I was met with a great Sales Representative by the name of Eric Driver. It was by far one of the greatest customer service interactions I ve ever had! He located the vehicle I was in search of on the lot, then proceeded to tell me information about the vehicle. He didn t try to oversell me with any flashy unnecessary details about the car. A majority of the things he stated about the car I already knew since I researched it prior to coming. Therefore, I knew he wasn t trying to bamboozle me.

After giving us a full run through of the car, he then offered to see if there were any newer models of the exact car that would fit my price range. Since I planned to visit other vehicles in the area, I told him I would return. After visiting other dealerships in the area, I realized that the original vehicle Eric showed me was the best fit for me. We then returned to the dealership to finalize the purchase. When Eric drove the car to the front of the dealership so that I could pick it up, I noticed a few smudges on the car. I pointed them out to him and he personally wiped them off for me! This is an example of the type of customer service he had. He was very polite, made appropriately funny jokes, and broke the awkward tension of the dealership.

It has been about 2 months since I've had the 2019 Honda Civic LX. The car runs perfectly. Only thing I would complain about is the AC. The air doesn t blow as cool, even when on the highest setting. Everything else is pretty great. I just wanted to make sure I shout out Eric Driver because he made my experience worthwhile!