I recently purchased a new car from Gwinnett Place Honda and want to sincerely thank everyone that assisted me - especially the manager, Kendyl Brown, and my salesman, Maury Courtney, for sharing their automotive expertise and consistently providing me with such outstanding customer service!!!
Friendly, Professional, Great Customer Service from Service Advisor Louie Byungjoon Kang
Great service done in timely manner highly recommended
The staff is extremely helpful and efficient. Quick service!
Had a very professional experience at Gwinett Place Honda. Joseph Yim responded to my inquiry quicker than any
Other dealer. Listened to what I was looking for and made the process seamless. He understood right away how to structure the deal and attain my trust. Everybody at the dealership was friendly and accommodating. Thank you also Mansoor for the follow up and assistance. Will let everyone in my circle know about the dealership.
Aaron Hardy was very consultative and a super professional. He gave us a great deal and was never "high pressure". We bought a Honda Odyssey and couldn't be happier!
Easy to book service on-line. Efficient service appointment start to finish. Friendly and knowledgeable rep. Car was provided for airbag recall.
Great knowledge, service and overall experience. I feel confidence when I take my daughters vehicle here
was just at the dealer this morning for usual maintenance items (oil, alignment, tire rotation) - they advertise they accept coupons / prices from competition, but it turned out to be false information: the service rep started by saying only 1 coupon from the competition can be used, and then the service manager said they could provide a discount but not honor the other dealer posted price their discounted price was around 20% higher. The main issue is the attitude - they don't seem to care at all for their advertised prices. I left without having the service done. recommend you look for a more serious dealer.
was just at the Carland dealer this morning for usual maintenance items (oil, alignment, tire rotation) - they advertise they accept coupons / prices from competition, but it turned out to be false information: the service rep started by saying only 1 coupon from the competition can be used, and then the service manager said they could provide a discount but not honor the other dealer posted price their discounted price was around 20% higher. The main issue is the attitude - they don't seem to care at all for their advertised prices. I left without having the service done. recommend you look for a more serious dealer.
Since my original review I have been in contact with Gwinnett Place Honda, so far the staff has been helpful but my issue has been 100% resolved yet. Hopefully it will in a few days. If everything works out I would recommend this dealer do other as their staff has been helpful resolving everything.
Great service, I was even given a free car wash! No heckling to buy additional service or scaring you into doing more work on your vehicle than needed.
Excellent service, everyone is very nice and helpful!
Great place to go and serve your car! I usually go to Jeffery Hawes for my services!
I recently took my CRV in to Gwinnett Place Honda to have a piece of trim checked. I was greeted by everyone I spoke with in a very friendly welcoming way. I was directed to service and a tech listened very carefully to my issue. I asked if there was food in the waiting room and was offered a ride in the courtesy van to get some lunch. I was very impressed with the friendliness of the staff and the willingness to resolve my issue and assure my comfort. I will definitely recommend this dealership to anyone based on my satisfaction and experience.
Very helpful and professional. Received excellent service with immediate response to my concerns.
Zach Simonini was an awesome sales person. He was very patient and helpful. Any questions I had that he didn't know the answer to, he honestly admitted that he didn't know but he was eager to find out for me. I didn't feel the pressure that i normally feel as a woman dealing with salesmen. Now, the finance department is the only place I had issues. The guy constantly made me feel like I was on his time and constantly rushing me and letting me know he had other places to be. This is not a good feeling when you are signing IMPORTANT documents and paying big money. I did not like that at all. I recommend seeing Zach if you are interested in purchasing.
Brought my car To Zachary at Hendricks collision center. It was a "do-over" from another dealership. He took his time and gave me my car back looking like it has just rolled off the factory assembly line. I will NEVER trust my car with anybody else but Gwinnett place Honda and Hendricks collision center
Gwinnett Honda is a professional place of business, where you the customer is treated with respect and gratitude. I will not hesitate to continue doing business there. Honda s are great vehicles and Gwinnett Honda does an outstanding job to maintain them.
Thanks
Doug Eggins
Took my 2007 Camry Hybrid to Hendrick Collision Center in Duluth. I called my insurance company to start my claim, Matt Paolini (estimator) met me at the door of the collision center, looked at my car immediately, got the process moving and had me in a rental car in less than 30 mins.
My car was in the shop 4 days, turned around very quickly, and Matt kept me constantly updated. I'm very impressed with Hendrick's but more impressed with Matt. Matt is very organized and efficient, a true professional. Highly recommend.
Johnny D. was awesome. Loved the way he knew about the car, went over the car and its functionality from front to back, and took care of us when the CD player wasn't working like it should. This has been one of the best car buying experience ever for me. Thank you, Johnny!
I got an evaluation for a vehicle for accident I was in the staff couldn't have been kinder
This was, by far, the best experience I've had with a car dealership...EVER.
Driving back from vacation I decided it was time to trade in my Honda. I called Gwinnett Place Honda and told them I was on my way. I told Maury, my salesperson, how much I dislike the whole car buying thing...that, in fact, I usually buy my cars over the phone to avoid having to go into a dealership. From that moment on, Maury and the entire staff did everything possible to alleviate the stress I normally feel. They were all so so sweet and accommodating. Truly, I cannot say enough. I'm now a Gwinnett Place Honda customer for life.
Excellent service set up and quick response. Nice waiting area.
My car buying experience was great!
Thanks,
Tania Crocker
Had such a great experience. Leo in the sales department too such great care of us and was very patient with our questions and needs. He was also able to work with one of his managers, Meeni, who answered the questions Leo could not. We dreaded the financing part, however Marquis did such a great job working with us and helping us understand all the information. They are definitely a power team. We will be coming back to hopefully work with them again soon. We had a great experience and definitely recommend them to anyone who is looking.
Steven Shoemake is so professional and take care of my car as soon as possible. He is the best!!
I appreciate all the help you've give us with our purchase Stanley Chen! I know exactly where to direct my friends if they are in need of a new vehicle! Thank You!
Matt is phenomenal he was very attentive during the whole ordeal he looked out for my best interest from beginning to a
Bunch of BS about services that I don't need. They're here to steal your money, so be very careful and check your owner's manual about services they recommend!!!!!!!!!!!!!!!!!!!!!!!
I went to the parts department, very helpful people and fast service. Thx. Pluss they have fresh coffee and water available for everyone
I am a long time customer of Gwinnett place Honda. My experience has always been great at the dealership, especially with the service department. The guys here are knowledgeable and friendly and very responsive to their customer's needs. Jean was my service adviser for my recent issue with a 11 year Honda Odyssey that has been giving me a lot of trouble lately. It was stalling suddenly while driving. Jean worked me for a period of more than a month to resolve the problem. She was always courteous and willing to help. She worked with the technicians and always explained the situation to me. In fact when the problem re-occurred after the first repair, she gladly took back the vehicle and fixed it for free even though the problem was different this time. All in all I am extremely pleased with her level of commitment to customers and Gwinnett Honda's service. I recommend Gwinnett Honda to anyone looking for the highest level of customer service and honesty and integrity - a rarity in this business.
One should be so lucky to interact with the coolest Honda salesman....anywhere..Lorenzo Winns. Visit this Honda dealership and ask for Mr. Winns and watch sales ma gic occur.
We purchased our car on Thursday, May 14. This is the best dealership we have ever been to. This is the 4th car that our family has purchased from Gwinnett Place Honda and we come all the way from Birmingham, Al. We worked everything out online and came in and signed paperwork. The paperwork was just as they said it would be to the penny. Highly recommend Gwinnett Place Honda.
I was there last week deal didn't worked out but USED CAR SALES MANAGER was very RUDE
telling us to think high not a great language hope someone talk with him otherwise they will lose lot of business.
They provide excellent service at Gwinnett Place Honda!! CJ was amazing during my last visit! Very professional and knowledgeable!
I ve never had a bad experience at that place!
Even though I didn't make a reservation today, Charles Kim was very kind and helpful to us.. We were able to lease a car at a great price on the same day. We were very satisfied with the service that we received from Charles Kim today and would highly recommend other customers to visit this Honda dealership at Gwinnett!
Their shuttle service is very good. No need to wait long hours for service. Overall excellent experience.
Although I did not end up purchasing from this Honda location, I want to recognize Amel who was very helpful. I spent almost two hours examining / test driving the CRV, Accord, and Civic. And he spent the time to answer any questions I had. Overall, I had a great customer service experience.
My experience was mediocre. There were some miscommunication towards the end of purchase. The gas tank was not full and the car salesman stated, they are only allowed to fill the vehicle up to 5 gallons . Of course, it sounded a bit odd. Truthfully, I was extremely tired and ready to go so I did not make a big fuss. I contacted the salesman to ask him to email me a scheduled maintenance information, and still waiting.
My experience was absolutely flawless. My customer service representative s name was Sotha. He was very professional, pleasant and just positively a joy. They exceeded my projected wait time by about an hour. I love dealing with Gwinnett Place Honda. I ve purchased several vehicles from them and therefore I ve had extensive dealings with them, sales and service. Always pleasant. Way to go Sotha!
Keep up the great work.
My service advisor, Stephen is WONDERFUL! Easy n' Easy Out!
This Honda was amazing! It was our first and last stop and I'm so happy with my new car. Lorenzo met us outside and properly greeted us. He made sure to answer all of my questions and address all of my concerns and made sure I was off the lot with the car I wanted at the price I needed. Being on a budget sometimes can hurt your options. I really didn't feel comfortable paying more than a certain amount. But Lorenzo reassured me I could get something great. Would definitely recommend him to anyone! He was quick. Straight forward. And honest. And I appreciate honesty a whole lot!
Always a good feel to purchase vehicle from this location.
staff is professional ( sometimes irritating) but over all ... a good experience.
my 2016 pilot is as smooth as new.. you dont go wrong with certified vehicles and yes buy the extended or extra coverage.
this is a definitely a recommended dealership.
thanks guys ;)
Quick and good service. My 2015 Honda Fit had a recall issue about its doors. Gwinnett Place was easy to make an appointment for the next day. Dropping the car was comfortable with their nice waiting room. They also gave me contact information to keep track of the progress. They finished before the estimated time - in about two hours. The attendant was knowledgeable and did the paperwork very quickly as well.
Love Daniel, Albert. They always look out for my best interest. Love my recent purchase, CR,V
Dennis is the best adviser around. Been going to him for years now. He Doesn't play around, stright forward and very knowledgeable. If you want great service and a great guy go see him at gwinnett place honda!
Best place to go for honda service. Just pull in your car, hand the keys to one of the techs, and tell them what you want done. They will give you an estimate for how long it will take and will give you updates. You can text your tech if you have any questions. I spent my time watching HGTV and drinking coffee. Got a free car wash at the end of my oil change. Great place all around.
Excellent experience. I like most people are not a fan of car shopping but had a very good experience with the whole sales team but especially Daniel Limb (Sales) and Albert Thompson (F&I). I knew exactly what I wanted before I went in and had to push a little for what I wanted but in the end I got an excellent deal.
The only advice I would give is go to sites like truecar and kbb before you go and buy and you really will get a better price. The first time the salesman came out he only took about $1200 off msrp and I showed him the truecar pricing and got almost 4k off an EX-L civic.
I would strongly advise not going to any mall of georgia dealership. Rick Hendrick is an awesome company and they will do right by you.
I just bought my first Honda Odyssey here and I couldn't be any happier! Everyone was very helpful and friendly. Great customer service, especially Richard Alatrista who went above and beyond to help me get the car of my dreams! If you need a car, don't hesitate and go there. I will recommend Gwinnett Place Honda to all of my family and friends!!
-One happy customer.
Definitely love the service and the friendly staff. No hassle!
From the very first call to schedule my appointment, to being checked in, and then receiving my car back from service, every person I spoke with at Gwinnett Honda was the most polite, knowledgeable, and really had my best interest in mind.
I love that they are super close and convenient to bring my car in for service. The express service feature they offer is really a terrific offering that allows you to get your vehicle in and serviced quickly so that you don t miss Important preventative maintenance service appointments. Getting the correct preventative maintenance done helps with value retention and ensures my car is in its best running condition.
I highly recommend the service advisor Brandon! The next time I call him for service I will ask for him by name, he was absolutely fantastic.
Gwinnett Place Honda is a wonderful dealership! I love the service I received. Everyone is so nice and friendly. I will definitely be returning for any service I may need in the future.
I received excellent customer service From Steven his enthusiastic, energetic and displays positive behavior to me and I'm sure to all his customers .I would definitely recommend Gwnninet place honda for service or sell.
I had my car repaired and they did a great job, and their customer service as well as the customer service from enterprise was excellent.
Everybody was nice and helpful. Zachary helped me and made sure to keep me up to date on how the progress was going with the repair of my vehicle. He handled everything with my insurance as well. Super easy process!
I typically dread the car buying process because I have had such horrible experiences in the past dealing with dishonest dealerships. My brother referred me to Gwinnett Place honda and I purchased a 2013 Honda CRV two months ago. I worked with Rob Glenn and he was soo helpful. I even had an issue with the car's paint (scratches that I didnt notice before I purchased the car) and they had no issues taking the car back and fixing it free of charge. They even gave me a rental car while I waited to get my car back. The used car manager was super helpful as well. Because I had such a wonderful experience, I will use Gwinnett Honda to buy my cars in the future. Sincerely, a satisfied customer.
Kids area is bit busy and messy. Other than that, it was nice. Ali was so helpful. Thanks.
The services Michael provided was excellent during my service visit. Great job to the service team that worked on my car as well. The car is running well, as I expected. Thanks!
This wait was a little longer then the normal for me. I tried another service advisor and it was fine. Just waited too long without being given updates.
Louie was courteous and worked quickly to get me in out out in a timely matter.
Gwinnett Place Honda was great! London was a true professional and met all of my standards. Thank you to the team!
I worked with Clint and Todd everyone from the front receptionist to the advisors were great!! They all made the process of getting my car repaired easy and stress free!! I greatly appreciate their great customer service and friendly attitudes!! Great team from front to back!! Thank you.
Third vehicle purchased in 3 years at GPH. As always a pressure and stress free transaction. Recommend their staff and products highly!
Mikel vinson was my service consultant and provided excellent customer service. Awesome Honda employee!!!!
I recently began going to Gwinnett Place Honda, I purchased my car from Mall of Georgia Honda. I must say, the level of commitment to ensure that I am satisfied thoroughly impressed me. Fortunately enough, I've seen the same staff member for all services I've had done; his name is Ronnie. By far the best service I've had when dealing with any dealership. I greatly recommend them.
Update: Alex and Luis are great reps as well.
Always receive wondwrful service. The time frame was short. I enjoyed getting in and getting out.
Had my auto records out and ready. Discuss what I wanted to do about needed service and started work. They did the work on my car in about an hour. I relaxed in waiting room and watched TV. Thanks to all!
Caring and knowledgeable staff. Caring and helpful.
I enjoy every moment I have here. I wouldn t enjoy it anywhere else but here. I don t regret this area at all! I recommend everyone to come here
Kam Cheung always goes above and beyond what is needed
I travel every week and depend on him and his department to keep me safe on the road
I have been buying from Gwinnett Honda since 2003 and then again in 2009
I am completely happy with the service and the car
Thank you Kam for being there for me always
We bought a van today from salesman Shon Hood. It was a great experience. I would recommend others to him. I do find that the sales man matters in one's car buying experience. Thanks for making our experience an enjoyable one Shon!
Anwar and others were straightforward, accommodating, polite.
The price was about on target.
I received great service from Honda. My car was serviced just as requested. The staff was polite and prompt. The only complaint I have is that very few of the staff were wearing a mask. The mechanic that brought my car back had gloves on but neither him or the service man wore a mask, and they both drove my car.
Trevin was, polite, friendly and helpful. I feel Gwinnett Honda provide great service.
My family and I have purchased over 5 vehicles from this dealership and besides the normal back and fourth on price we never had any issues, in fact we have referred many people. For the most parts its been our go to store for service and purchases. This past weekend we went to purchase our 6th car, a 2016 Honda accord and it was the worst experiences we have ever had. The price was fine, it was the normal back and fourth. But the constant NO, pushing tactic, lies and disrespect that we received caused us to never purchase another vehicle from this dealer. The manager disrespected my mother. Another manager and sales person went back on their word to provide "in writing" promised items for the vehicle. When we were brought into finance office the finance officer refused to add it to the we owe, forcing us to purchase without the promised item. There was a "Gwinnett Place Honda" sticker on the back of the car that the "manager" refused to remove, even though they have removed it on all of our previous cars. The finance officer would not give us the interest rate that we knew we qualified for. We are going to end up refinancing the vehicle with our lender, so whatever money they were trying to make will be lost anyways. (an extra step I now have to take). The car was sold as a "certified" vehicle and since I purchased it I have had to take the car, to a different dealership, to have items repaired. When your purchasing a certified car the last thing you should be concerned about is having the vehicle repaired. The only reason I am "okay" with the 1 star rating ( i know I cant give 0) is because Jovan is a respectful person. I leave it to him to fulfill the promised item the dealership owes us. I DO NOT recommend any one purchase a vehicle from this dealership. If the dealership would like to contact me, I would like to address my concerns and see if they make it right. If so, I will update the review.
Best car dealership iv ever done business with! I've bought 6 vehicles here and ALWAYS outstanding service.
Took my car in for a paint warranty! Kevin went over and beyond! Very satisfied and thankful
Good Sales team.. And great hospitality from Aaron Hardy
Bought my first Honda (2016 Accord EX) here with Stanley Chen and loves everything about the car and my experience! I would definitely recommend him to any of my friends and family.
Great service on my wife s Honda Odyssey! Thank you Kam, Brandon Wood and Steven Shoemake!
The Service Department has been great! Ask for Brandon. He s very helpful.
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