Guidion Reviews

Very bad experience with the mechanic. Which, incidentally, also came late and initially destroys the installed utp cable.

My experience is that Guidion arranges things neatly for the customer. Keep agreements well. Are really the customer's sake. Send a good craftsman: mechanic Randy. Thank you Guidion,
Thank you Randy.

The mechanic is good but Guidion himself is unavailable by phone from 4:45 PM to 5:15 PM while they should have answered until 9:00 PM.

Very knowledgeable and friendly staff.
Really recommended.

Service and installation fine, but difficult to reach to change an appointment.

Worthless toko. Speak amicably on the phone as if I have been purring with them.

Do not understand why such a large company as T-Mobile works with Guidion. What a very amateurish company. Have not kept their appointments for three days. The engineers would come three days ago to install our internet. The first two days the mechanics "dropped out" while my girlfriend and I both took half days off from work. Today they would come by between certain times. But they arrived earlier than the appointment made. I got the engineer on the phone and he told me he would wait no more than a minute. And about customer service I don't even want to waste words ...

Guidion's mechanic and telephone help desk are very professional and do a good job!

friendly mechanic and quickly enjoy good WiFi again

What a dredging company this is, simply outrageous.
Today my internet from XS4ALL would be connected.
Mechanic would arrive between 8 a.m. and noon.
We were waiting all morning and called at 12.05 to the 'customer service' of Guidion. After being on hold for 25 minutes, I finally got an employee on the phone.
She would call the mechanic, because 'it must be busy'.
After being on hold for another 10 minutes, I was told that the technician was unreachable. But no worries, I would be called back within 15 minutes. I'm still waiting ...
After a morning, so also my business appointments have to be canceled all afternoon. I have tried to call a number of times, but after having been on hold for a very long time every time. To my great astonishment, I received an email at 7.02 pm: Dear XS4ALL customer,
Recently one of our engineers performed work for you on behalf of XS4ALL. You will find the visit report of our technician in the appendix. "
I have been home all day and the mechanic would even have come by and carried out work! Really serious, then how? I still don't have internet or TV. The very bad reviews from Guidion all around the web speak volumes. How the hell is it possible that XS4ALL, and many other internet providers with them, is still doing business with this incompetent mess?

We have just moved and transferred T-Mobile from old to new address at home. Then it turned out that the modem could not connect to the internet. T-Mobile called, referred to Guidion's online appointment system. Saturday appointment, Monday afternoon a technician on the floor. Not wrong. The technician called a few hours before the installation about the corona measures and procedures. Then he replaced the old junk in the meter cupboard with decent cable and plug work. Then (I was not at home myself, wife was) he called again to tell me how and that the problem was solved. Top service and communication. Five stars!

Nice customer-friendly mechanic, excellent everything left behind

Until the mechanic has visited and installed my internet, I am satisfied. It is what it is and what it will be we will see.

Keep a close eye on the progress of the appointments, keep a finger on the pulse. Stick to agreements.

Was not properly helped by the first mechanic. Second did help but couldn't connect so it works. Because the cable was not good

TV and internet were left working but an hour later the TV was no longer working. With the internet, we always have to switch wifi ourselves per floor in the house.

Truly tinkering what is delivered. Internet cupboard connected and placed in the middle of the living room. Cut the cables so short that I can't adjust it.

Very friendly. Clear in explaining. And discuss the options well with me.

Neat mechanic everything installed properly and worked super keep it up

Certainly not for the mechanic who solved everything fantastically and saw our problem.

Flawless assembly. And also offer aftercare. I didn't need that. Top

Previously by Xs4all, now T-M, always super service by correct and knowledgeable young people, you can count on 100%.

Extremely irritating, intrusive and bureaucratic company that I prefer not to do business with. But XS4All gives no other choice. So it has to be.

In the end, the technician comes for installation after moving house - and the modem does not work later in the day. Guidion does not want to make a new appointment because the `" ticket is already closed ".

Deb the second time, the technician can only confirm that the modem is not good.

The third time the technician does not show up and Guidion is unavailable by telephone. After waiting 5 minutes, the line is simply broken.

XS4ALL says to be aware of this mess. But ultimately it does not matter.

The technician was polite, knowledgeable, quick, clean. And he spoke English well, he did all the checks and more, he also installed DSL cables as an extra, arrived on time, he explained everything and explained me extras, he left and solved the problem

After some miscommunication, very quickly helped by the mechanic and everything worked in no time.

Bad and unclear communication, agreements are not kept and you have to wait a long time

If you want to reach sx4all by phone, you have to have a lot of patience, but the wait was rewarded. The employee involved turned out to be very knowledgeable, patient and friendly

Gemakkelijk een afspraak maken en aardige en kundige monteur. De "dode lijn" was na 1 bezoek verholpen.

Fine engineers who are knowledgeable and help you well

I've been on the phone for one hour, my bubble is gone too well

De installateur was een aardige gozer en snel klaar.

Reliable installation partner who has all new connections
provided super fast internet via Vodafone Home.

Recently submitted an application for 100mbit fiber optic internet and the
mechanic has arrived at my house after 14 days and has everything neatly
left working. It wasn't even a single one for the mechanic, Giovanni
problem to connect an extra PC in the bedroom for free.
I am very satisfied! Compliments!

Google should have a special category to review this abomination of a company. absolutely horrid and horrendous experience.

The technician did not show up. Twice in a row already!!! They simply took a picture of the main entrance of the apartment and left... Do you know there is something called door bell? I wasted the whole afternoon for nothing. Called the customer service they said it is my fault did not let them in and they hang up on me!! ? So I should stand at the main entrance greeting them right? I almost feel sorry for the company. How could they even survive in the Netherlands like this.

Worthless business where no agreements can be made. 6 have to make appointments to connect the telfort package.

In contrast to the many negative reactions about this company, here is also a positive one. The mechanic arrived on time, nice man. Problem solved quickly. It took a while before they had time to come by.

No problems with appointment to install the modem and the mechanic looked at the laptop and why the internet did not work. Fortunately it was resolved

A very friendly man and has explained everything well.

XS4all installation takes excellent care. Wifi / Ethernet / TV everything okay

Skilled mechanic; got everything working smoothly and may receive explanations.

Mechanic does not show up; claimed to have called, but no missed call.

By installing the amplifier we finally have good WiFi after 3 years

Cabinet to the wall. Telfort refers to Guidion, Guidion refers to Telfort. Employee can not escalate to another service level and refers me back to Telfort. You do not have anything to do with such a company.

Great service from Guidion! Right on time, pleasant communication and my problem was solved after 1 visit!

Making an appointment takes a long time, they do not think along with the customer. The mechanic was nice, neat and helpful.

How often I have already had the connection date adjusted via Telfort because & so that the Lords of Guidion do not come to transfer the ADSL to digital on 4-7-2019! And yet again and again the Guidioniers adjust it themselves to that date !!! Customer is king and customer-friendly is apparently not in their work description! They prefer to be in front of a closed door so that they can charge extra costs than on the agreed dates that were discussed with telford for a day earlier !!

I am waiting at home in the specified time frame, an hour later I call Guidion to check whether there is an overrun in the schedule, the operator indicates that the installer has stopped by, rung twice, no one answered the door, took a picture of my house and drove on.
I indicated again that I was waiting at home and that I may not have heard the bell. I then asked why the installer did not call? To this the young lady indicated that not all installers call, that it is my own responsibility and that I must report if my bell is broken.

1. Is this Guidion's service?
2. Does it not cost me and you anymore (make a new appointment, take the day off and wait for the installer, reschedule and send the installer), while this could be solved with a simple phone call? You have my number. After all, I had received a text message from you to make an appointment.

Thank you for your work and we are satisfied with the internet and TV Super pride

Mechanic himself was super only the scheduled times and hitting tasks are correct for no meter mechanic was 2 hours later than agreed but that is due to the tight schedule

Monteur vriendelijk en op de afgesproken tijd... Ondanks tegenslag toch werkend gekregen!

At the agreed time and left after it worked (but it did immediately).

One of the worst customer service experiences ever. I had 3 calls with different employees and all of them would confirm that installation takes place according to schedule. After waiting more than 2h nobody would show up. I called again, talked to employee #4 who announced that monteur run out of installation supplies and they have to reschedule for another day...

Fortunately, the mechanic was able to use the cable that had previously been laid via the cable TV line. The installation was done quickly.

he gave good information and clear answers to my questions

There is never a date available. It is very difficult to arrange something, and then it is not connected properly.
Then asked a technician for the internet again. Not possible in the short term. so had to call again for an appointment because nothing was available on the schedule. then made an appointment, the mechanic drops out and you don't hear from them anymore.

The installer installed a cable modem from T-Mobile for a new fiber optic connection. Since I already had an utp cable running from the meter cupboard directly to my living room, the installer suggested placing the modem in the living room instead of in the meter cupboard (less trouble with intervention / susceptibility to malfunctions). Then the WiFi connection was tested and it came close to that of the maximum speed, so completely fine.

The mechanic did a quick and clear job and after his visit everything worked perfectly.

Friendly staff, professional, neat and fast, and everything is well explained

Despite the long waiting time before installation (4 weeks), the technician delivered custom work. However, this was not known to him, while I had indicated this at the intake and in the meantime (cable work)

Top mechanic had all been so friendly
Left everything neatly
Good explanation

Often do not arrive on time for an appointment. Sometimes forget to come by too!

Friendly mechanic who does his job properly. Everything left working !!! Very satisfied .

The questions asked are incorrect. Choosing how I made the appointment with the mechanic, for example. A: by phone B: via WWW there is still at C: via the T-Mobile store
I am asked how satisfied I am with the WIFI speed. I have my own WiFi router, so that is not relevant. It is better to be asked how satisfied are you with the delivered Internet speed. That is perfect.
It seems wise to me that before you start the questions asked should first be checked by a skilled T-Mobile employee. This is not very professional.

Nice engineers. Provided clear explanations. docile.

Happy mechanic. Super fast installation (within half an hour), Short but thorough explanation, friendly.

Well that is very well done and nicely done was a friendly young man everything also explains everything well thanks greetings Trina van de wouw

Knowledgeable staff. Employee with us was extremely friendly, worked quickly and everything works!

was very polite and very clear with the explanation

Little information available for private individuals

What a drama. 2 appointments made, 2 times without notice do not appear. Ultimate self But let a mechanic come. Customer service can also be reached dramatically and is even sometimes just hanged while you have been on hold for 20 minutes. Massively missed opportunity.

If you give a company 5 stars it just simply means perfect