Guidion Review

Dramatisch slecht bedrijf. De monteur kwam veel te vroeg en was dus al weg voordat ik thuis kwam. De klantenservice reageert onprofessioneel, onbeleefd en bijdehand: "oh het zal wel een kerstmirakel zijn geweest", was de reactie. Resultaat: nog een vakantiedag opofferen.

Guidion did not show up during the first appointment on Friday 18-9. We waited all Friday evening and canceled appointments for it. As a result, we were without internet TV and music for a week.

Called customer service on Saturday. They claim to have been and to have a picture of our door. Well I was home every minute and I didn't receive a phone call from we are almost there. And we have to take the photo that was 'taken'. still. receive.

Then they would be contacted urgently (within 2 working days) for a new appointment, again no answer ... eventually I called myself on Thursday. And then I got an email saying that the next appointment was not until a week and a half; Monday 5 Oct.

So their mistake and laxity allowed me to wait two and a half weeks.

VERY BAD!

Neat applet before the engineer would come. Well arranged. Only the engineer didn't come. Day off, and then waiting from 12 to 16 hours, without having received a message that nobody is coming. Then call yourself. Then thrown out of the queue after fifteen minutes, and I could try again. When I got someone on the line after 24 minutes, it turned out that the technician would not come again. It can happen that something happens that causes you to be delayed or otherwise unable to handle all customers. No problem. But that you do not let us know, I find downright bumble.

took a lot of effort and annoyance to make an appointment: online possibilities fiasco, customer service not available. Eventually received an appointment through client Delta.

Great mechanic, unfortunately the TV is not working due to a technical problem elsewhere.

CONTACT IS BROUGHT UNTIL 4 X, AVERAGE WAITING TIME ON SATURDAY AFTERNOON 12 MINUTES, WHERE ARE THE "SPECIALISTS" INVOLVED?

What a lousy company !!!
I have been trying to make a (mandatory) installation appointment with them for days, but I have TOTALLY no response !!!

So far I have had the experience that everything is made on time, quickly and professionally

Simply make an appointment online. And then a super nice mechanic who had everything working within 15 minutes. Chapeau!

Very difficult to reach waiting times of half an hour very normal and if you get to speak to someone they are not willing to listen properly

neat, tidy and knowledgeable mechanic, only forgetting to check on certain things

They just make an appointment myself when I called that I could not that day, and what do you think they come on the day that I do not come, how service

Being able to make a quick appointment with a choice of times

Second time we use this installer's service. Friendly mechanic, explained, tidy everything up. Equipment works seamlessly. Excellent service!

Sad customer service. Never called for an appointment. Don't keep their word. Bureaucratic. Inappropriate

A worthless company does not keep appointments at all have no technicians at all to connect telfort. Is simply talked plainly by guidion is not our problem wait until the next day. Hence they get a 1 from me

Everything went perfectly and the mechanic stayed until the internet was doing well

Appointment was that the mechanic would come along between 08:00 and 10:00. No one was around. There was a note in the mailbox that this mechanic would have been at 07:30. Great that you do not wait until 08:00. Just stood under the shower.

Pleasant skilled and above all clear engineer. Just indicated that with Loewe TV unfortunately 2 remote controls are still required, despite the fact that t-mobile advertising is not.
The technician also helped a bit with a setting WIFI for him in a minute.
Probably an hour or more for us.
In short, satisfied customers.

Worst company and customer service. Their engineer didn't show up , and then they didn't call back to make other appointment . When I called , they accepted their error but was totally redicolius and not understanding of the situation or in providing a resolution. Dutch government and consumer rights organisations should looking into provoking their license. Such companies should be black listed .
T mobile I am not sure how can you hire a 2 * company? T mobile wake up

This review is partly thanks to the expert manager who was previously in junior certification.

The thecnician was friendly and well prepared. The work was well done and finished very fast.

have appointment between 10 and 12 no one comes
call 12 o sorry sorry it is changed to 12.45 I wait 13.00 again no one called again and they say sorry I snap et sorry next day is your day where you normally work and ask freely idiots are no resoect for people who are hard work and free for this

Neat mechanic, who quickly took care of the installation. Top!

Everything is well organized, the mechanic even called if he could come by a bit earlier. We had a nice chat while he was busy and within 5 minutes he had already installed the internet and working again.

mechanic was very friendly and connected everything well

Up to 4 do not show up at the time agreed for installation. What a nightmare, still waiting for connection. Reporting that the installation is complete ...

The technician who came to us installed everything neatly. Everything explained clearly !!

The first day of fiber optic cable at home, but unfortunately already the first day without TV and telephone, as long as this is okay and otherwise with screaming tapes back to the KPN.

The installer was in rush, stayed 3min in total and didn t deliver the full service that was agreed

after a phone call to Guidion for an appointment with a Mechanic to solve the TV reception problem
which I could not get out myself in the evening I received a few e-mails, that the problem was solved !! Thank you very much Mechanic ((s))

Mechanic would come between 4 p.m. and 8 p.m. We waited all afternoon, but no mechanic. WORTHLESS!!!

I did not understand this accomplishment very well by Guidion.

Do not show up at the agreed time, do not pick up the phone. Worthless.

good service, pleasant person and understands his profession ,, good at explaining, and everything done well and quickly

activities were carried out correctly and according to agreement.

Administrative procedures at T-mobile and Guidion. Common sense is missing

Worthless online no appointment and they are not available. One hour on hold and still nothing. Apparently busy or almost have the impression that nobody works. The worst part is that they partner with t-mobile. Now you can wait a long time for everything to work. Have done it yourself.

The appointment letter stated that an appointment can be arranged by internet, but this turned out not to be the case.

Can't keep agreements made, know nothing, blame KPN ... and then all kinds of excuses so that you have to pay 25 euros for the installation.

Too long waiting times, emergency service would normally be 48 hours. Guidion makes it 5 days, 2 of which in the weekend. It is an emergency, but Guidion has no engineers available, all fully booked. Too bad this !!

Because the line of Telfort was out, a mechanic had to come. Guidion mailed that the mechanic would call me after adjustments in the workstation to check if the internet did it again. If not, he would make adjustments at my home. But he did not call. When I called Guidion after an hour, or the mechanic still came, the employee said that the mechanic had done what he had to do and tried to take my voicemail. But that really did not happen. And the internet still did not work. The employee then indicated that I had to call Telfort myself to create a new ticket. Ridiculous! In the end, a Telfort employee made a new appointment for me with another mechanic. That delivered happy top work. But my experience with Guidion is really dramatic.

Mechanic fine, knows what he is talking about. Provider Tele 2 should better not sell internet services at all.

The intention is that Guidion will solve a problem with me on behalf of xs4all. Guidion can not be reached by telephone (perpetual waiting, after half an hour no one picks up). They do not respond to emails. The only thing I get are standard mails with links that lead to error messages. If I reply if they want to call me and my phone number there I get a reply to mail them, plus the same standard mail with link that does not work. From Xs4all customer service I hear that there are many problems there that they have no time and therefore keep them off. I will unfortunately have to make sure that sooner or later a mechanic comes, I hope he will do his job well, but make sure you never consciously choose this company if you have the freedom to go elsewhere.

Nice and helpful mechanic, who explains everything patiently and clearly.
Everything worked when he was ready, arrived at the agreed time, we received a message half an hour before his arrival.

Guidion is completely inaccessible by phone. Contact is only possible via one-way traffic by scheduling an appointment via the one-time internet link sent. After that, Guidion is completely inaccessible to any kind of contact.

In his daily life, the mechanic is an inspector of electrical installations for insurance companies (including my background), he thinks along and helps to solve network problems. Great guy.

UPDATE!
At the next appointment, the gentleman came and I stayed home just to be sure. The gentleman was very friendly, helpful and it was quickly arranged. The WiFi was right. So now I am a satisfied customer, the only downside was that they did not call the previous appointment when I was away for a minute, so I have to wait longer, but let's assume it was an exceptional case.

-------------------------------------------------- -------------------------

The technician would come by via T-Mobile to install T-mobile-Home. The appointment was in the period from 12:00 to 14:00 on September 23rd. There was also little availability to choose from, so the waiting time was already 10 days. However, when the mechanic came (13:45), I was just taking waste away for 5 minutes. Instead of calling me for a while (I didn't leave my phone number for nothing), he argued right away and now I can wait another 2 weeks until October 5 until they can finally come by again.

I called them and they agreed it was indeed not neat. But making an emergency appointment was not possible despite they probably can find a hole. So now for a month without internet by Guidion. I hope they will fix it, otherwise my review will remain as it is and my opinion will remain unchanged ..

I am very satisfied with the installation. Had to wait a long time when I called that I eventually gave up. I have not received an answer to the online contact form. These are areas for improvement, but the main thing is that it works properly and it does.

After a few attempts, today it worked fine thanks to the mechanic. Done efficiently and expertly. Fine.

I have no experience with this as it was posted just an hour ago

Too bad it takes a long time before they could come, but the mechanic was incredibly friendly, pleasant and he was ready quickly!

Proper installation, a pity that additional costs were required to connect 2nd TV

Past 1 year i am using telefort without any problem this month i shifted house and i called installation guy 4-8 appointment but
he came after 9.30 and he said he couldn't fix and he will let some other mechanic and they will call me to book appointment but no one called so i called and booked appointment for today evening from 4-8 p.m but mechanic came at 2.20 he left pamplet. I called customer care they said it was there mistake next appointment on friday , for there mistake why i need to wait for 2 days then i convinced myself and called customer care and booked appointment on Friday but i got a mail that i will get appointment on next Tuesday . Worst customer care rude behavior . Can anyone suggest me how to file complaint against them? I can't go beyond customer care . Please telfort kindly change your partner orelse you will lose your valuable customers..

Fine customer service, for making an appointment. And the mechanic was also a professional who called beforehand if I was at home. Also checked if everything worked, and that was the case. Top!

What an incredible bunch of amateurs work here, incredibly bad in their service. 4 times by phone trying to make an appointment. Unfortunately, this is not fulfilled, they break the connection or simply leave you on hold for 75 minutes .... Is not worth 1 star yet.

just correctly and quickly helped by mechanic Mehmet in an internet move. everything went smoothly and well within the planned time. top!

What a terrible bad service. Guidion is very difficult to reach, assignments from T-mobile can not be found, technicians can not be reached. According to m.i, the company has become too big because of this, becoming impersonal and chaotic.

The friendly and professional mechanic had everything working in no time

Very good engineer who installed everything quickly and efficiently in one go!

Mechanic was right on time. everything worked properly after 45 minutes.

You enter the company and they just have a live chef. The remaining 70% work on interns. In bad and busy times, just like every week, a drink, party and / or outing is organized or a game of Fifa (every day)

Appointments are not met by 80%. Then everyone, just like their nose, makes blood and throws the blame on me.

Thank you Guidion for cheating me for 5,500.
Thank you Guidion for not having fulfilled all the agreements we made.
Thank you, Guidion, for making your soot black name white.
Thank you, Guidion, for not just me as a mechanic, but for a large part of your customers and you have lied to them .

Starting this week, you have also started redistributing the NPS. This has not been done in recent months either.
Then you call your PARTNERS who have a cooperation agreement. And then you are about to end the contract because the customer satisfaction score is too low.
Customers give you a 1 or 0.
Not the mechanic.
The engineer must continuously apologize on your behalf.

With the transition from Radar to Home, everything went wrong, so that all experts have a much lower NPS. You are responsible for that!

I hope that KPN does not enter into any cooperation with you.
I think it would be a shame that you will also damage that brand!

* minor update:

The employee requests not to leave a review via e-mail. Employee not even dares to come on the phone because he has escalated the cooperation.

If you do not trust me as a person then I will not trust you!

Very satisfied with the mechanic who helped, worked neatly and acted accurately.

Mechanic called nicely that he was walking a bit, eventually only fifteen minutes later than agreed time.
Mechanic has connected everything and it works fine

Guidion adheres to the agreements made. Professional and quick installation by the mechanic.

Wish all installation companies were so skilled and practical thinking.