I Yilmaz

Review of Guidion

I am waiting at home in the specified time frame, ...

I am waiting at home in the specified time frame, an hour later I call Guidion to check whether there is an overrun in the schedule, the operator indicates that the installer has stopped by, rung twice, no one answered the door, took a picture of my house and drove on.
I indicated again that I was waiting at home and that I may not have heard the bell. I then asked why the installer did not call? To this the young lady indicated that not all installers call, that it is my own responsibility and that I must report if my bell is broken.

1. Is this Guidion's service?
2. Does it not cost me and you anymore (make a new appointment, take the day off and wait for the installer, reschedule and send the installer), while this could be solved with a simple phone call? You have my number. After all, I had received a text message from you to make an appointment.