Chris Lososya

Review of Guidion

What a dredging company this is, simply outrageous...

What a dredging company this is, simply outrageous.
Today my internet from XS4ALL would be connected.
Mechanic would arrive between 8 a.m. and noon.
We were waiting all morning and called at 12.05 to the 'customer service' of Guidion. After being on hold for 25 minutes, I finally got an employee on the phone.
She would call the mechanic, because 'it must be busy'.
After being on hold for another 10 minutes, I was told that the technician was unreachable. But no worries, I would be called back within 15 minutes. I'm still waiting ...
After a morning, so also my business appointments have to be canceled all afternoon. I have tried to call a number of times, but after having been on hold for a very long time every time. To my great astonishment, I received an email at 7.02 pm: Dear XS4ALL customer,
Recently one of our engineers performed work for you on behalf of XS4ALL. You will find the visit report of our technician in the appendix. "
I have been home all day and the mechanic would even have come by and carried out work! Really serious, then how? I still don't have internet or TV. The very bad reviews from Guidion all around the web speak volumes. How the hell is it possible that XS4ALL, and many other internet providers with them, is still doing business with this incompetent mess?