Guidion Review

Mechanic does his thing and goes again, The internet works, right? consider a user, Car gates, Garages, security, sun screens should also work (that worked before), Worthless

Mechanic did not ring the bell, just done something and then drove away. Instead of faster internet I now have no internet. Mechanic could not come back but a new appointment had to be made - I have a company I can't wait for days for a new appointment and internet? Really a terrible company that Xs4all must give up immediately.

Guidion cannot be reached at all. You have to make an appointment via the computer. This does not work because we do not live in the green area of the mechanic. Eventually being able to get in touch with Guidion through Tmobile. It became too difficult for them and then she slammed the receiver on it. Very unprofessional.

The technicians are god and friendly, but the company is terrible! They dont tell the techs what to do. They came for a problem that they couldn't fix, and left a phone number to call back the next working day. they never answered the phone. This company is a bad CSR example, T-mobile alike.

Internet outage at T-Mobile Home. I was told that a mechanic calls me today and we can schedule an appointment. I have been called 1 day later, I did not record it on time after 1 signal is a collaboration of Guidion aborted. Luckily my mobile phone was in my hand so I knew that I had no chance to record that. Immediately afterwards I received a text message that Guidion tried to call me, they could not reach me and I can call it myself to schedule an appointment.
Guidion instead of writing apologies to below-mentioned reviews do the real thing and solve the upcoming failures.

A nice company to work with, we made the technical transition from Ziggo to T-Mobile. Fiber optic, modem, TV and wifi installed.

No hassle but delivered quickly with a clear explanation. Can I recommend to everyone

Without a message, the mechanic is already an hour late!
This while they indicate that they can be up to half an hour early or late.
Why not just a message that it is running out then at least you know where you stand
Thanks Guidion :-( this took me another half free afternoon.

Had super good service! Very friendly help and clear explanation. Really great!

Unprofessional back office and amateur service desk. However, technicians know what they are talking about

It was a good service. Measurements were made by the Technician who came over with measurements that you can do via an app. Now I do not know how good measurements are of course, but because my WiFi was sometimes slow at home, a new router was installed right away that does provide the offered speed. That is why I am satisfied

It was not possible to make an appointment online because I could not answer a question with YES. I had to contact me by phone.

Well try that. New work. After 1 hour and 15 minutes and 2x a lost connection, I stopped.
Unfortunately ..... no switch to another provider, but luckily there are worse things :)

Very skilled mechanic, knows what he is talking about, friendly and good-natured, in short n Topper

He called to say he was late and was otherwise neat

The mechanic came an hour and a half later than agreed, did not inform us about delays, did not call (as agreed) that he was on his way, 'installed' the equipment in half an hour and left everything incompletely installed. "Call Caiway tomorrow about a few points".

This company works with the self-employed should not be a problem.
However, my friend worked here (telecom) and all (most) 8 + 9 + scores (or satisfied customers).
Only if you get positive criticism from this company will the cooperation be dissolved.

Mechanics have to do work without being paid for it, if you then read other reviews on the internet (a lot of bad ones) I understand that you cannot have a technician (unpaid) work done and then expect quality.
It is a pity that a Ziggo does business with these types of companies that is so badly concerned about self-employed.

I had a friendly engineer and solved the problem well

Good fast service. Only the invitation to make the appointment should have come earlier.

Fantastic mechanic who did his job competently, friendly and very helpful.
Only left when everything was working properly.

Big 10 for that man.

I am shocked when I go through the reviews, how can such a company continue to work and continue like this?
First of all you are at least 15 minutes on hold and if you have a malfunction like me on 2 June 2019 then Guidion will only arrive on 19 June !!! Until that time but without internet and TV .. should be possible according to T mobile and Guidion ..
After much insistence, the date has been postponed to 12 June .. that is still 9 days without TV and internet ...

Don't go home with T-mobile, they work together with Guidion and also Telfort and a few other providers ..

Really ridiculous! The appointment was then around 14:30 - 16:30 that a mechanic will come, but with 3 small children we waited until 20:00 in the evening! Really. Not normal! And after the installation, the mechanic had brought our old modem and said it will give it back to the T-mobile for us. I give it to him with full confidence. But after 1 week we get mail from t-mobile that I had to return the old modem! I had immediately contacted t-mobile and Guidion, when after a long phone call it appears that the mechanic "just" sent our modem back to T-mobile. Just received another letter from t-mobile asking to return the old modem! ? Now again need to contact both company! Talked and put on hold for an hour and a half and it turns out that the mechanic had given our modem to the other customer! Very annoying!!!

Poor customer service does not speak properly to you

Excellent company, professional technicians and keeps appointments well.

Do not comply with agreements, change without proper consultation and agreements already made on their own initiative because they do not like the original agreement, are completely indifferent and have no ear for the criticism of another.

the mechanic was super, everything was done quickly and we were happy again ..

Correct treatment, also called neatly that he was already on the way. Was earlier than agreed, but that was no problem, even worked out well.
He also explained what to do, went quietly and checked whether everything was working.

Rubbish. First they come and say theres nothing I can do . They do not provide any solution. I call Xs4All and they arrange for them to come the next day. Took a morning off work because they will come between 8 and 12 and at 9:30 i get a text saying they cannot come. I make another appointment for the next day and they cancel right away. Now theres no timeslot available in the foreseeable future. This is absolute disrespect. Im happy with xs4all but do not want to stay with them because they partner with Guidion.

We have to wait 2 weeks for the appointment .. but on the day itself, the technician is neatly on time and in accordance with corona rules, work is done quickly and properly.

Neat and fast connection realized. Excellent information and suggestions were given.

What a worthless company with a worthless service and an unskilled engineer. After weeks of waiting, a technician finally came by to install my T-Mobile package. For which you yourself have to pay quite a bit. Mechanic came by and everything did not work, the blame was placed with the Fiber Optic Manager. According to the engineer, this had not sent a signal. It would certainly take another 10 working days until another party came to fix it. After a lot of shouting on the phone, a friendly engineer from VolkerWessel Telecom finally visited me. He indicated that the signal was normal and that the mechanic who had visited me had ruined several people on the same day. It turned out that a cable was loose ... Why do such large companies still work with such a company when there are so many bad reviews.

Waiting time operator 1.5 hours ... not normal, little knowledge.
Mechanic neatly installed.

Mechanic called to report late. He was sympathetic and very correct.

Here a mechanic who after five quarters of an hour was not a step further with only exchanging the modem for a new one ................

Good service. Connect to the internet quickly. Friendly staff.

I have been helped very well with WiFi by Guidion top.

I was put through about 20 minutes ago by Telfort to make an appointment and have been on hold for 20 minutes.
If it is so busy why not call them when it suits them to make an appointment ...!
I can't really hang up because I was put through by Telfort, there is nothing to do but wait even longer ...

Very unsatisfied, very long wait (12 minutes) for the second time a technician comes by. to come and look at the fiber optic system. this can only be done in a month. I canceled all my current subscriptions because my new system would come into effect from 15 June. bah bah

Well helped! Everything works, in addition, very stable internet. Before this I had ziggo 500mbits but regardless of the speed it was not stable. In addition, the mechanics help enormously!

Super friendly mechanic. Everything installed neatly and working in half an hour!

If the technician comes and the internet works well at that time, then he can do little and has left again. Now that I was writing this, there was no internet for this. OK again after reset.

Very long waiting times and not very customer friendly.

Extremely poor service. No customer friendliness and customer orientation. Internal business operations are handled by TMobile customers. Good mechanics but poor company

Top service from Guidion what a relief to be helped by Monir 100% thinking along to arrive at a fast and good solution. Thank you for this

The technicians were friendly, knowledgeable (so no mess or research). Everything neatly arranged.

It is completely unclear to me why appointments are sent 3 times for confirmation and the hired installer has a schedule of two hours later.

I am connected to the system without any problems with fixed telephony, internet and TV. Everything was assembled with great skill and then explained during the actual testing of the equipment.

pity you are obliged to purchase the service for simple things.
but the service itself is decent

Worthless service!
Since last Thursday, I am without Internet, television and fixed telephony, brought into contact with this company by Telfort to have a mechanic come along to have this problem remedied!
Appointment made for today, the mechanic would arrive at 2 pm, I was pointed out the half-hour clearance that they have, no problem I was waiting at home! 14: 45h not yet a mechanic, I thought I'd let me call. I get told that the mechanic already last Monday and that the problem is 'fixed'.
I had expressly indicated to the three Guidion employees that I had spoken in the meantime that I was not home on Monday and Tuesday, so how that best mechanic could have solved the problem without having checked it in the house is a mystery to me!
I have requested to speak to the mechanic myself, but this was not possible.
I had to call Telfort again, because the Guidion company could not help me with an indoor problem.
Telfort called again, they connected me again with Guidion, because it turns out that the same mechanic can solve the problem and that a new appointment has to be made.
Employee on the line had a fairly large mouth, because I am the customer with a problem which by their actions is now not fixed as agreed!
I would say Telfort please go with another company that solves the problems at the customers home, because you lose customers!
We are now a week further, I am now 3 hours on the leash with Telfort and Guidion further.
I am done with it! It must now be properly resolved and fast!
Mr. the mechanic is coming Friday again, I meanwhile have a head in that it is now going to be fixed ..

Very helpful. What could have been left working. What could not be solved well with good advice

Very neatly helped by a neat nice mechanic.
So they still exist

Good service quickly and clearly. Mechanic was on time

Mechanic arrived at the agreed time and had arranged the internet within 15 minutes. Good work

GUIDION NEVER GIVES MY QUESTIONS OTHERWISE I HAS BEEN TRANSFERRED FROM vODAFONE TO t- MOBILE

Friendly mechanic, checked all connections extra. Good service!

TOP technician and for us everything was possible in terms of installation. The first day the second the system did not work.

However, making an appointment took too long, 14 days !!

I have a mechanic who has visited me and that was someone who knew his work and helped me very much even though I did not have internet after his visit. My biggest problem with Guidion is where a lot of companies are bothered by that you are nowadays speaking to you and you as a standard.More respect towards the customer is still desirable it is still real degradation of good manners!

The mechanic did an excellent job, and never left when everything worked perfectly ...

What a kl # company. You make an appointment, then they don't show up. Called twice, they casually say I wasn't home. There was no bell and no telephone contact was made. Can I then request a ticket from Tele2 again.

Despite the failure to start up the contract and telephone contact, everything turned out fine
Am satisfied

top service, within 5 minutes from Ziggo and online at T-Mobile

The experience so far has been: the first technician is unable to attend, customer service has waiting times of more than 45 minutes each time, and the second technician does not show up without notice.

I am trying to contact the company without success .. I queued on 27-07-2020 from 4:45 PM to 5:30 PM and then hung up as I really had to drive home from work. At 7:15 pm I tried until 9:00 pm but unfortunately no response. Been in the queue for more than 2 hours ... I don't think there is anyone working at this company so we can't get internet .. we've been without it for weeks.

Worthless company, never calling back, making an appointment is impossible, it looks like xs4all is being sabotaged by KPN, customers are once again the victims!

Incredibly bad company.
Mechanic arrives more than an hour late and records a voicemail message with an unknown number in which he says that he is very disappointed that no one is at home and that he accepts this because he cannot ring? Now, during the making of the appointment, I clearly stated yesterday that our central front door is not working and that my number must be called when the technician is at the door. If the next gentleman comes more than an hour late and calls me with an unknown number (so I can't call him back) I find it a bit strange that HE is the one who is disappointed. I called the company after this but was put back on hold twice and my story was not listened to seriously. After 40 minutes I finally got someone on the phone who said that it was of course not so handy that the technician could not have reached me and that I should have watched my phone better? Well sorry, but do you find it very strange that after 1 hour and 17 minutes someone no longer counts on a phone call ?! The problem has not yet been resolved and no new agreements have been made since the technician first had to be "asked" whether he would perhaps want to come by tomorrow. I HAD IT ALL WITH THIS COMPANY !!

This is without a doubt the worst installation company I have ever had to work with. Setting up an appointment can take hours. The average wait time on the phone is 25 minutes. Often they make a mistake with their booking, and when you call back to correct it you have to wait in line again. The frequently cancel, and when they do, they offer zero compensation, and not even an apology.

T-Mobile, I IMPLORE YOU, use a different sub-contractor. This company is THE week point in your service. Were it not for Guidion, I would be recommending T-Mobile to all of my clients, friends, and colleagues. As it stands, I simply cannot.

neatly on time as agreed, sir was very friendly and tidy. neatly worked and everything left working.

Actually, this should be minus those stars. Three times an appointment, three times free time in my busy schedule and three times a no show. The guideline Guidion is never more than three times. Are you watching ff? NEVER! What a worthless KUTBEDRIJF are you.

Good employees I have been helped quickly and professionally by telephone

Despite the fact that guidion is an executive party hired by T-Mobile, they shift behind T-Mobile instead of looking for a solution for the end customer who in 2010 was ignited from the internet for more than 10 days due to a faulty router. No willingness to send a router in advance.

Very satisfied with the speed and correcting of my wifi connection issues

Super nice company like to work together with Guidion, really a business for real entrepreneurs !!!

Friendly service technician. Clear answers and very service oriented.

have to put too much effort into getting it working - and long intervening periods

Guideon, very good PC help, professional and patient care providers.

You make me desperate. Provide opportunities for contact and keep appointments. Because of you I have been waiting for fiber optic internet for months and the planning system online is not working for a minute. Please contact me.