Gtek Computers and Wireless Reviews

I have had service for less than a month and have not had consistant service for 2 days straight. I get service one day, next day nothing. Two trouble tickets and still not a call from anyone. I cannot use the wifi on any of our phones. Can't use it for Netflex. This has been a great disappointment. I thought this was going to be a great option since I live out in the country and options are limited. I should have stayed without service. It is more frustrating now when you have internet, but can't use it.

Speedy response from extremely knowledgeable customer service rep. Problem was solved immediately.

Gtek no doubt has the best customer support.There service is the best too.i would recommend there service to any one!

Robert was my tech, he came and installed today, very professional, very curtious an overall great person to have at my home. He assisted me with setting up devices and went over everthing. Great asset to Gtek.

Great service! The technician Skyler was very patient and understanding! I highly recommend Gtek and Nathan to come and service your house! G.O.A.T

John was amazing! He answered every question I had, he installed everything fast!

Robert was extremely professional and very polite got everything taken care of in a timely manner and made sure everything was up and running before he left.

Hector saved me! No internet meant I was out of commission. Hector found the problem in minutes Please give him a raise and a day off.

This was honestly the best thing iv done this week had Marcus come by and installed my WiFi. Bout to be a long term customer. My sister been with this company for 5 years and no problem. Happy to be apart of the Gtek family. Thanks again Marcus

Tech did an outstanding job communicating and explaining what he was planning to install. Install looks good and professional..

I am paying for a 20 download speed package and it is constantly dropping to 3 and 4 on the speeds. I have called Gtek many times and they always have some excuses to why but it's never their stuff. Even when they came out to check the speeds they said it's fine when they tested on their computer so I asked to test on mine because my computer is the one staying at my house. Low and behold my computer still showed low speeds! As for the techs, they try to move times around and dont show up on time. Gtek dont give you what you pay for and expect you to pay for what you're not getting!! I am going to go back to a company that even though they cannot give me download speeds as high as 20 I did receive what i paid for with them unlike gtek.

Travis was so polite and explained everything before he did anything. Thank you, Gtek.

Micheal H was amazing! He helped me set up my new account and get logged in within a matter of seconds! Thank you so much for your quick service and amazing personality Michael!

Had my wifi service get put up today by Javier Cano. He was very freindly, explained everything he was gong to do before he started. He answered every question we had and set up our wifi very quickly and made sure everything worked fine before he left. Thank you so much Javier!

Tech, Robert, did a great job setting up everything to my liking it was much appreciated.

Javier and Russell did a wonderful job! They fixed my problem with my services! I can t thank them enough. Thank you again!

We were very satisfied with our technician Anthony. He did a great job!! He was fast and answered all our questions. We are excited to enjoy our internet service with Gtek. Thank you Anthony for installing our internet service.

I very satisfied with the work that GTEK does there staff are so wonderful and freindly and they get things done no problems at all and quik .. Thank you Robert have a great day

Excellent service and response from GTek. Javier was very professional and addressed all questions.

Great customer service and there response time for repairs is quick but Internet is horrible. I've had several Tech come by and they blame there tower and it needing upgrades but nothing is ever done. I pay for 20 down and 5 up but only get 4 down 4 up regularly and signal always cut in and out. So if your a gamer expect disconnects frequently and enjoy youtube at 480-144p. Better than Satellite by far

Well the connection is in and out everyday all day, slow internet a lot bought few routers and still to slow got the best plan and fast plan unlimited high-speed data and still slow. Everyday it cuts in and out, and not fast internet.

Technical Nathan came out today to service my internet. To find out our radio was the wrong one that was originally put up by Tech Nick. Nathan did a great job fixing the problem.
When Nick came to my house to install everything last month he did bring up some gossip about another Tech that he worked with. I felt it wasnt needed that he tells me that.
Overall I'm happy with the service I received today and everything is back in order.
Thank you Nathan.

I have been having trouble streaming some Netflix, Vudu, and Disney plus shows. I called costumer service today and spoke with Nick. He did a great job explaining every step he was taking and checking my service from his side. He was kind and thorough. He was able to fix the problem and even set up to have someone call me in three days to ensure I am still getting great service. This amazing customer service alone helped to ensure I will remain a loyal customer.

Joshua was great explained the services they offer and went above and beyond making sure we knew what to expect from their service!!!

I ve had Gtek several years, before they expanded their network it was decent, but since they upgraded their speeds it seems like the network can t handle the bandwidth. If you are using this service for virtual learning be wary that it has outages that last several hours and happen at least once a week. We pay way to much money for our services to be disrupted as often as they are.(platinum tier customer)

Amazing service. NATHAN is a highly professional, skilled technician, polite, with critical thinking skills.
Nathan, Explained the situation and fixed it with nonsense. He was on time and immediately went to work. Nathan has to be your go to Guy! He has the skill set to accomplish whatever he sets his mind to. NATHAN Thank you for fixing my service so skillfully.

Fantastic tech for install - great service - thanks

I just set my service up and the install will be on Wednesday. Michael H was very professional and informative about everything. He even saved me $75 on my install! Thanks!!! Excited to have some internet again!

Robert came out and helped us with our WiFi. He was great and took care of everything we needed!!!

Thank you so much for sending Robert he helped so much and was very understanding with our issues.

Robert was very courteous and nice. He had good software skills and took his time to explain how everything works. Robert also hooked up my TV and apps to WiFi. He did an excellent job!

Robert was very professional, pleasant and helpful.

Robert did a great job! We had trouble with the internet dropping out and he came and replaced the radio with a newer model. Fast service and we now have a stable connection!

From the first call to install I have been over the top pleased. Scheduling was fast and installer was fast, neat and courteous.

Installation was quick and Russell was super helpful with setting everything up!!! Would definitely recommend!!

I spoke with Michael H. Today about signing up for Gtek service, he was very informative, answered all my quirky questions, very professional, and polite. I can t wait to see what Gtek has to offer!

The service tech nathan was very polite and professional. He got my service back up and even made the line going into the house look better than when originally installed! Also he took the time to ask about our usage and let me know what else they offer without trying to sell me anything,greatly appreciated!!!

Great customer service, I am very satisfied with the quality of work and professionalism I received. I will definitely refer family and friends to G-Tek. Thanks, Robert!

Nathan was extremely knowledgeable and polite! He explained everything and walked me through the process of installing internet in my home. Afterward he showed me how to use the internet on my phone and how to access my account online. I would definitely recommend gtek communications and Nathan !
Thanks

Robert help us so much! Great guy really did a great job. Acc# 2171818

Great job being in communication with me while I was at work.

Nathan was our service technician. He did an awesome job and is very polite and helpful. I am very happy with the service.

Great customer relation. Russel was very open and up front with both our instillation. my internet has never worked better.

Nathan was very friendly and installed our equipment when he didn t have to. We didn t have an appointment and he took the time to install it anyway. He was very informative and friendly. I would highly recommend him.

Continued 7-23-2019.......So Josh responded to my concern rather quickly. He promised to resolve the issue and He had Ruben call me this morning. Ruben was able to walk me thru process again and he pin pointed the problem in less than 5 minutes. We figured the previous technician might of missed a step causing the delay in connectivity. I appreciate the quick response and the integrity to fix the issue. I humbly change my previous rating from a 1 star to a 5 star, simply because GTek took accountability and over delivered on this one. Thank you Ruben and thank you Josh. Not many companies take ratings as serious as y all do, and I appreciate you guys.

Great experience, and respective man Robert set everything that is perfect fit for me and my family at home thank you Gtek, thank you Robert

So far everything has been great. Customer service wise Dalton was a great help he made my experience so easy and went above and beyond to help me!

Very fast & professional service. Our tech Robert was very knowledgable & went above & beyond on the little details. 10/10 would recommend gtek

GTEK came by and upgraded my antenna. Better connection, better service. No Cost. Can't beat that. Javier did an awesome, professional job...Thank you very much.

Great experience! Installer was fantastic, service as advertised. THANKS!

Everything was fine for four years until about 1/1/17 when the quality of service deteriorated to the point that dial up would be better. Am currently averaging 1 good day a week.

Very happy with our internet service. The service tech, Javier Cano, was very professional and courteous. He took his time to find the best signal and the best place for the for the router. Highly recommend Gtek communications. So glad to finally have service in our area!

Nathan worked on my computer today. His service was excellent and he knew what he was doing. Very satisfied with his work and professionalism.

Great service and fast set up! They Answered all my questions. I live in the country so I m glad The internet was pretty good too haven t experienced any issues yet.

Very Shady Company. Dont listen to them.. I asked for *No contract thru the *free installation* promo.. when I signed for the installation.. they now claim I signed a two year contract. Plus their speeds are super slow. 3 for the same price as 60 from another company. PS this is Justin Not my sister

Robert did an amazing job on installation and explaining how to get start and make future payments and answered all of my questions .

giving one star is giving at least one too many. I'm sorry I'm unable to leave a lengthy review I've been spending way too much time trying to get my Internet going. constant battle on both addresses. why do we pay the whole month when we rarely have a whole months worthof service

Russell did a awesome job installing my wireless Internet. I could have been more pleased with all he did and how he explained everything to me. Thank you.

Travis and Adrian did a wonderful job highly recommend them.

When I first put in the service, it worked great- now the service is unusable and they refuse to help me, I have been laughed at and I've done everything they asked, they tell me they placed a ticket then I ask for a ticket number and they put me back in que, press 6 and have them call me back and get the same treatment, asked to talk to a supervisor and they tell me no he is to busy to talk to me. What is his name I asked, she laughs and says Alec - I asked her if she was playing with me and she laughs again, and said she just started here. Was told the radio was bad by 1 person, no clue what is wrong by another... They had me on the roof looking for a model on the radio and doing all sorts of crap! Horrible company... The worst I have seen in a long time and will be filing a complaint with the FCC and the city of Portland. 109.00 a month for .73 x .43 service...

Javier Cano was my technician today I would love to say he was very Professional and courteous. My Internet service has been down for about two weeks and he came and found the problem and fix it right away and made sure that the problem was resolved and that all my devices were up and running! Thank you for your fast and dependable technicians!

A tech came out to look at my internet service speeds and was very helpful and accommodating. If things aren t working, he made it clear they would work to get my issue resolved. As a college student, this is extremely important to me because I need reliable internet to complete my class work. I really do appreciate the time they took today to help me out.

Travis came out and did my initial assesment and installation a couple of days later. He was professional and answered all of my questions. I would recomend to anyone looking for wifi service.

The rep who I spoke with when setting up my Internet service was very professional. His name was Jim and he was very thorough when explaining all the services and plans to me. I look forward to my internet service.. Thank you

Robert was professional quick and answered all my questions. Thank you for sending such a great tech and knowledgeable person..great

Robert had just completed an install at my residence. He was very knowledgeable, professional and courteous. He answered all my questions and explained to me how to hook up smart TVs, devices and cameras. Would defiantly request him for further service/installs. Thanks again!

Robert was my technician this morning. He was extremely professional did a wonderful job. He educated me on some of the equipment. Overall experience was very very positive.

Robert was very professional and informative. Excellent service.

Russell came and did our install. He did a great job!

Very polite and efficient.was very satisfied.i never had internet before and had problems a other providers. I have no complaints Thank you

The guys were very professional and curtious, answered what questions we had, I couldn't have gotten better employees to complete our install. It was a pleasure them being there.

The technician that came to our house was super nice and did a great job! That's really nice to see these days! Thank you!

Prices good but wanted to get Sevier and it wouldn't be installed for 3 plus weeks

Javier came out and installed my equipment in record time. Setup was fast and easy. Very professional! Highly recommend!

Russell Brown came out to my house to address an issue I was having. He did an outstanding job and resolved all the problems. Russell has been out to my house before and he always goes above and beyond to make sure everything is just right.

Robert did a great job! Super professional and helpful!

Robert was the installer. Did an outstanding job, thank you very much.

Robert was wonderful !! He took his time and made sure that I knew what was tournaments to access the wi-fi. Thanks for having such an amazing employee!!

Exemplary service and installation, 5 star company year around. Thank you G-Tek and its technicians for all you do.

Zachary Ellis and his coworker did an outstanding job! Super polite and professional. Will definitely be contacting him when we move in the future to get our internet up and running!!!

Worst company on the market!! I could write pages on how awful these people are but the short version goes like this. They don't care at all about their own employees and how can they care about the customers with all the one star reviews on multiple sites (Facebook, yellow pages, etc. )?? That's right they can't, any and every customer is nothin but a dollar sign to them. Take your chances however, from someone on the inside, the service will NEVER be worth it. If there was a 0 star rating they would have nothing but goose eggs!

They got the job done .......thanks Tina krebs ....

Javier Cano was fast and knew exactly what he was doing. He told us both ways to use our internet with either using wifi or the cord to give us better connection. So yeah he was very knowledgeable. We are very pleased with Gtek. Off to a great start

Russell, the technician, was awesome! He explored all possibilities for installing the tower and took his time explaining the procedure. Thank you!

Very fast when it works which is almost never.. Im so disapointed.. Im paying 100dls a month for a very poor service... that big all anthena they install in your house is useless since the service is very slow... there are better cheaper options around.. wish I could finish my contract

They were quick with installing the equipment and helped walk me through how to pay online. Skylar was very polite and made sure I was all setup with everything I needed before leaving. Would highly recommend!

The account is under Journey Hayes. Thanks!

all systems go, very well satisfied with all aspects on all work done and results.

technician extremely competent and helpful. would recommend him to anyone who needs an installation or assistance with their equipment.

Tonight We Were Helped By Jim S. & All WE Can Is Wow!!!! He Gave Us The Best Customer Service Experience We Have Ever Had. He Went Above & Beyond To Help Us Answer All Our Questions & Concerns Thank You So Much Jim S. YOUR AWESOME!!!!!

The internet that this company provides has been out two times this week, totally unacceptable and they never answer their customer service line

Technician had come by and changed the direction of the satellite without us knowing. We started to experience slowing internet speed without no true indication of why. We get capped out even on the "GOLD" plan and was suggested to go up in the plan for better internet service. This wasn't an issue before and now we keep getting dropped service. While the guy on the line was nice, I still wasn't given an actual reason why my service started to run slower after Sept vs before even though it was stated it was turned to a better tower in the area. That's why I gave 3 stars. I'm disappointed that we were not informed about the satellite switch and the lack in communication in that part.

Russell did a great job. He called with an eta as I had requested and worked until he had no more daylight. Appreciate that he came out so late in the day and worked hard to get us up and running. Thank you!