Great customer service and there response time for...

Great customer service and there response time for repairs is quick but Internet is horrible. I've had several Tech come by and they blame there tower and it needing upgrades but nothing is ever done. I pay for 20 down and 5 up but only get 4 down 4 up regularly and signal always cut in and out. So if your a gamer expect disconnects frequently and enjoy youtube at 480-144p. Better than Satellite by far