Constant connectivity issues. Internet has been down for 2 days as of right now. Losing internet for a couple hours is normal with this company, also will not receive any discounts for the 2 days of internet service that has not been provided to ALL of its customers.
Marcus did a great job of getting the internet to work for me again. One of the only technicians that has come out willing to troubleshoot and fix the problem. I give him 5 stars. The only reason for the 4 star rating is because gtek troubleshooting over the phone needs some work.
Fast service! Marcus was very friendly. We are very happy with Gtek
Just got set up today and I already love it! Not only is the WiFi fast and easy to access but the service was remarkable. I had an employee named Robert who helped me and made sure I had all my questions answered all while keeping his business completely professional. I would also like to point out that gtek accommodates to any requests. For example I didn t want the disk on the roof and he did everything he could to make sure my request was fulfilled. I would totally recommend his service and just gtek in general to anyone. Thanks Gtek!!!
Javier Cano was our technician and was very professional and proficient.
Nick did a great job! He was efficient, cleaned up after himself, was polite and personable.
All my questions were answered. Thank you Nick!
Javier was really helpful and was able to figure out how to give us service in a tough spot.
Where do I start?! Our experience this morning with the GTek Technician (Robert sorry I didn t get your last name but you know who you are) has been all around extremely pleasant. From the start he was super friendly and helpful. He called in the morning to give us a time of when he would arrive so we could be ready and he was on time!! A miracle to this Detroiter who In the past has waited over 4hrs for Comcast to do a service call and that s if they showed at all on the day you had arranged. The install was neat and easy. Thank you Robert for being polite, punctual, and personable! My husband and I are thankful to you and your company for restoring our Internet so we can work form home in these trying times.
Kingsville TX
Skyler was a great help while installing our new internet services! He even worked in the rain! He did a great job explaining everything to us. Thanks again! - Cameron Wright
After trying three other companies to no avail I was hopeless! I just couldn't get internet at my home. I was either too far from a tower or had obstacles blocking my way. I saw a Facebook ad for GTEK and decided to give it a shot. A WONDERFUL technician named Javier Cano came out to my home and did a quick install. I had internet in about an hour and the quality of his work was comparable to none!!!! The wiring was straight with the lines of the house, the holes were sealedtight, the placement of the radio could not have been better. My expectations were exceeded all the way around. He was knowledgeable with all questions I had and extremely kind to my 4 yr old that had a bunch of her own questions to ask him! I would get on my roof and shout this to anyone that could hear, the experience with the technician and install couldnt have gone better.
Robert was a great help! Fast and efficient, answered all my questions! Definitely will recommend to family and friends!
Travis was the best tech we have ever dealt with. Top notch. Not all techs are created equal.
Micheal H did a outstanding job helping me get my new router
up & running
Thanks Again Micheal
Technician was very professional, extremely friendly and really knew his stuff.
Russ, Thank You!!! For going above and beyond your job this morning. If not for you figuring out a way to get me temporarily fixed. I would be without internet until Wednesday appointment. So again THANK YOU, Jax
Its really difficult to run a business when the internet is CONSTANTLY going down, it's like pulling teeth to get it fixed. If it was up to me I would've had service cancelled a long time ago. Spectrum is better.
Russell was awesome tech....very friendly and knowledgeable. Very helpful !
weird ... they took my first review down. horrible customer service and actual internet service. Pay for 25 mps down and get 1 to 3. called to tell them wsd thinking about leaving they said nothing...not well lets see if we can help not sorry...nothing. after a bit they said they could connect me to the disconnect department. wow. funny thing is they always manage to take their payment on time. fortunately they are not the only game in my area.
Have had GTEK for more than 2 years and have had multiple episodes of slow speeds or total loss of service. I am on the third tower and still not getting near the service that I pay for. If it were possible, I would rate GTEK service a NEGATIVE 10. If you can find another provider use them.
Not a pleasant experience with Gtek. For 3 weeks iPads and I phones have intermittent wifi connection. 3 weeks and 8-10 phone calls and have gotten nowhere with technical support. I get told to call the router manufacturer for help or call apple. If I told my customers to call elsewhere for service. I wouldn't have any customers. Really would like to drop my service but this my only internet option. I think gtek knows they are many peoples only option outside of Corpus and don't care. Crappy internet service for three weeks but are still going to take their $85 right on time.
John was fantastic! He had to work through several showers. He was always professional and ourteous. It was a great experience!
Just had our internet installed today, our technician Russell did a wonderful job. He arrived exactly when he said he would, and did his work in a timely and professional manner. So far the internet had been working great! Excited to see how it continues.
Also, Jeremy did a great job explaining the plans and details with me prior to choosing their services. All around great service.
Robert was great he did his job and was very polite and answed all my questions I will tell other people about you guys
Where do I start?! Our experience this morning with the GTek Technician (Robert sorry I didn t get your last name but you know who you are) has been all around extremely pleasant. From the start he was super friendly and helpful. He called in the morning to give us a time of when he would arrive so we could be ready and he was on time!! A miracle to this Detroiter who In the past has waited over 4hrs for Comcast to do a service call and that s if they showed at all on the day you had arranged. The install was neat and easy. Thank you Robert for being polite, punctual, and personable! My husband and I are thankful to you and your company for restoring our Internet so we can work form home in these trying times.
Kingsville TX
Robert was professional with his work and made setup easy.
Robert was very nice and professional n respectful. Wore his mask all the time he was here
This company is full of it. I'm posting their current offerings according to their sales person because they are not posting these numbers on their website, which tells me something is very fishy. Their website claims to have the fastest internet in Texas and that is a miss representation based on the speeds being offered.
Option 1 = 6 Mbps down. 3 up Mbps $44.95 Month plus tax, Includes Unlimited Data
Option 2 = 10 Mbps down, 3 up Mbps. $64.95 Month plus tax, Includes Unlimited Data
Option 3 = 15 down Mbps, 4 up Mbps. $84.95 Month plus tax, Includes Unlimited Data
By comparison Spectrum is offering the following for $49.95
200 + Mbps Speeds for
FREE Internet modem
No data caps and extra fees
Blazing-fast speed for all your home devices
I'm not sure what technology they are using but it looks like the setup antennas to a central location.
This is a problem that we are having in rural areas where low income people have to be subjected to this rip offs.
I hope Amazon, Google and Startlink hurry up so we can put these companies out of business, and if they don't do it I will do it myself. Its not that complicated!
Service is extremely unreliable. Have to call in almost every week because we have no internet service just to be told that they are having issues with the towers & service will be restored in an hour. This happens way to frequently. When we pay for a service we expect it to work at least 99% of the time not 75%. If other providers are available to you, do not choose this one. Right now we are stuck with these crooks until something better comes along.
Travis McElroy = best, best customer service and installation person ever encountered in Coastal bend. This man has management potential all over him. Committed totally to doing a good job for your customers. Again Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Robert was very knowlegable and very professional. He was thorough in the whole process. He was allowing me to to ask question and even broaden the answers. GTEK, he is a good employee for you all.
Zac was awesome he came out in the rain and high winds and set up our Wifi . thanks for everything !
Bill and Amy!!
i mean i can watch netflix, youtube and stuff like that..buts thats about it. there "Gaming packages" aren't stable enough to run online games on a console, let alone a gaming PC. i pay for 50mb for $110 a month package but only receive 10 mb.
Today we upgraded to Gtek! Robert was my tech he was so informative, fast and educated us on how to get the best out of our wifi! And the service is so much faster than Hughes net
My first experience with Gtek and I was very pleased. Robert listened to what I wanted and gave me exactly what I asked for. Very professional and polite.
Speeds are atrocious frequently completely down and other times merely KBts/s if you want to use a gaming console with them I would encourage to look elsewhere their dynamic IP forces a "Strict double NAT" rendering your console practically ineffective as far as connecting to any multi-player services however you can pay them even more money on top of your normal fee to assign you a static IP to try to help. Overall you'll have internet at times but nowhere near the bang for your buck and the "customer service" is extremely lackluster I would encourage anyone to look elsewhere first but if as a last resort try them out maybe you'll be one of the few with a positive experience as it seems there are some out there who speak highly of GTEK
After days of slow service and multiples calls JIM SAVED THE MOVIE NIGHT! Great communications coupled with kindness and understanding! Thanks Gtek!
Thank you Mr.Rolando for your professional work and thank you for your patience in explaining me every single thing of how the alarm system works Gracias Dios lo bendiga Andrea.
Go with another company if it all possible. Constant outages and they will not credit you for a service you are unable to use days/weeks with no eta of being resolved.
Just had my new GTEK residential dsl internet installed and set up by a very nice,friendly and knowledgeable installer named Skyler. He was very thorough and professional with his installation and explanation of the service. We live in an RV park fulltime and the parks WIFI had just become very unusable most of the time,so GTEK has now started offering the parks fulltime residents the option of having there residential package installed. So far I have been very pleased with the service and it is so much better then fighting for bandwith on the WIFI. Thanks to Skyler for such a great job on doing my installation and doing it very professionally .
Robert was great, professional and really patient. He went out of his way to answer any questions and was very cooperative with my dog and my living situation. Thanks!
Robert was an awesome technician answered all our questions and was very friendly did a good job Thank you Robert
Robert from gteck was an awesome tech very friendly and quick to solve the problem
I called and got helped right away. They were very professional and provide good rates. Will definitely recommend!
Robert was very professional and helpful during install!
gtek is a sorry excuse for a company the techs are great but the inside team is horrible everytime i have an issue (once a week) they tell me its my equipment and would work better with theirs they said i could buy a router for 85 dollars but i looked them up on Amazon for 25 all this company wants to do is bleed you dry for as much money as possible and don't care about customer service. if i could rate lower then 1 star i would do not sign the gtek contract thats my advice.
Robert was awesome he was timely, professional and did a great job installing!
Travis came by today and hooked up my internet
He did a great job. Very personable and polite as well as good at his job.
Robert,technician
Was very,courteous, punctual, and did a clean awesome job, his customer service is excellent.
Thank you Robert...
Robert was very professional and very polite and efficient great job
If you play games or try to streme Video highly not recommend this company
Y'all service is awesome.we love it.. Robert from Gtek came was respectful and told me what he did to fix the busted cable and wore his boot covers . Also he answered all my questions I had , very great job. Thank you
Wish I could give less than one star, have a problem once a week, go to Hughes net instead
We re paying for internet and service when half the time the internet drops off and on, I beg if you have the choice get someone else
Bought there gaming package didn't work had to buy a dedicated ip to work never get the speed I pay for except early in morning when less people are online during peak times when normal people are online after work I get 3mb to 10mb I pay for 25mb download when I had no internet for a week they refused to credit my account. So they charge you but don't give you what you pay for
Robert was awesome. He was respectful to both my husband, me and my clean floors. He was informative and is a true asset to Gtek. He deserves a pay raise!
My technician Javier was very polite and respectful . Explained everything he was doing. Was very pleased with his services.
I had to chat today with customer service. Michael H helped me and was so thorough and very helpful. Resolved my issue right away! Good job Michael H !
Im Russell and We live out in the country and we have had different internet services and have been very dissatified even to the point where we would not even try to get internet anymore. We decided to try G tech and we watch movies everyday with no problem and we even brought back movie night for me and my wife and grand kids here at home. I called G tech and talked to a girl named Terra to tell them thank you for the great professional service.
Great customer service and there response time for repairs is quick but Internet is horrible. I've had several Tech come by and they blame there tower and it needing upgrades but nothing is ever done. I pay for 20 down and 5 up but only get 4 down 4 up regularly and signal always cut in and out. So if your a gamer expect disconnects frequently and enjoy youtube at 480-144p. Better than Satellite by far
Horrible do not get this service these people charge to much money for their service. The service works very well during the day time but during their peak usage hours it is unable to handle the customer load. So it is intermittent until it just eventually goes out! Then you pay $100.00 a month for service that can't be used the majority of the time. I would really do research first before I use this company.
I'm in the middle of nowhere and it works like cable. Great customer service and this internet works as well as the cable service I used to get closer to town. It also doesn't have any data caps like every other service you could get in the middle of nowhere.
Robert was very professional and very knowledgeable..Great job!!!thank's
Robert was informational, curious and professional! Great job!
Technician Hector Jimenez did a great job with the issue I was having. Very polite and professional young man. Very satisfied customer!
Robert was awesome! He wore his mask at all times and was very helpful. Thank you GTEK
We had such an amazing tech come out and help fix our internet!!! He was so patient with all of us and explained everything so well. Thank you so much robert!!!
This was a very detailed impressive set up and the wifi service is amazing. The teks made sure everything was in perfect running order and abided by the social distancing and wore mask. Thanks Gtek
We are located just north of Beeville and have not been able to get anyone to provide us service that actually works. Russell came out a week earlier than we thought we would be able to get someone out, and he worked in the rain to get us setup!!
Thank you so much for coming out here and getting that done for us. We appreciate it!
Sarah Beck
Robert was great, wore shoe covers, kept work clean and organized, and set me up with better signal than I originally had! Great job
Robert was a great tech, he went over the install and went over everything before he did anything. Overall great tech and an asset to gtek. Very professional.
Nathan is top notch and very professional, I will request him in the future.
I loved the fast response from Renee Administrative Assistant. Thank you for all your help today
Pleasant employees who went out of there way to make sure we were set up quickly and properly even though dish had to be set in an awkward place
This is Tammy Bannisters account and I thank Travis , he was a great tech. Explained things great for me and made it work. Thank you for sending someone out that actually checked everything and didn't skip over anything .
Travis was very helpful, professional, and patient, he also made sure everything was working after installation. I highly recommend G-Tek.
The best customer service in town. Every time I walk in, Renee greats me like a family member. She always has a smile on her face and is eager to take care of any issue I have or we as a company @ Larrett Energy Services has. She always brightens up my day.
Michael took care of an issue on a cord I would have discarded, but do to his expertise he was able to save it. OUTSTANDING WORK!!
Zack installed service on all our project trailers within hours and had our multi-million dollar project running as smooth as ever without any complaints. My RV service is fantastic as well.
The RV Community had poor service and these guys saved the day!!!
These guys are awesome!
There is no doubt Gtek is the company to call for your communication needs and professional service. WE THANK YOU FOR GREAT SERVICE....Mike Montgomery, CSP, Safety Superintendent, Larrett Energy Services, Inc.
Russell came out and hooked everything up and was very informative and polite. Rusell kept us posted as to when he would be arriving and was here on time.
Unlike the cable companies. He was the best installation tech I have ever had the pleasure of working with. We were very comfortablehaving him on our home. All around Cool guy. Glad to finally have internet out here in the country.
If you are only running one device it's good but if you run anything else it just sucks it can't connect and if it does it's to slow to do anything
Michael H at Gtek did an awesome job helping me this evening. We have not had one problem with it, until this evening after a thunderstorm. He got me up and back online in a matter of minutes.
Showed up on time, installed equipment/dish in a few hours and great signal so far. Thanks
Bad service, bad support. I get anywhere from .80 mps to 8 mps depending on the time of day. They cant fix it, and i'm paying for 15 mps service. Do not get in a contract with these people unless you don't care about the speed. I will continue to try to resolve this problem but don't think ill be getting anywhere soon. Ok, as of today 4/25/2016 they are picking up there equipment no cancellation fee thank god.
Technician was very professional it did take a while for them to come set up service which is completely understandable because of the high demand for internet.
The gentleman that came out to set up my service very friendly and polite.
Michael H. Was awesome. I just moved to a rural area and Michael H. Was able to get me set up through your online Facebook message. Great job! Thanks a million.
The technician that came out to do the install was Travis and he did a fantastic job. He was prompt and courteous and did a great clean installation of the equipment on my home.
Michael H. was very helpful. Got us up and running in about 5 minutes after some user error caused the internet to go down. Love Gtek and the customer support!
Thank you so much Russell! I appreciate your knowledge and being able to troubleshoot over the phone! Thank you and Gtek for the wonderful service!!
Robert was really helpful and professional. Made sure we had no questions and that we understood everything before he left. Great experience. Thank you so much.
Great experience. Marcus came out and fixed the problem we were having. He was kind and helpful.
Our tech Travis McElroy was very courteous, pleasant and very knowledgeable. He answered all our questions, and explained how the system operated and how to use it to our advantage. I would highly recommend GTEK because in less than an hour, we have seen a huge improvement in our WiFi capabilities.
Awful service. Awful provider. Awful staff. My contract is finally up and attempting to find another isp. Never before have I been treated so poorly or had this poor quality of internet services. It fails on a daily basis. They never call back in a timely manner. Staff laughs at your complaints. Or, they just hang up on you. Installers will damage your property and throw pieces of guy wire in your yard for lawnmower to lauch at anything in its path. They will blame any lack of service on your equipment, not theirs even when you have replaced equipment multiple times and the issues doesn't resolve. Pretty sure I'm finally filing a civil suit for restitution. 2 years of paying for this substandard or no service at all is ridiculous and uncalled for.
Five stars because i can have fast internet at my house which i live out of town !
That being said needs to fix Ping getting overloaded at around peak times and slows down everything paying 100$ a month which i say is a steal living out of town but they need to keep up with the traffic!!
gtek.biz
