Technician had come by and changed the direction o...

Technician had come by and changed the direction of the satellite without us knowing. We started to experience slowing internet speed without no true indication of why. We get capped out even on the "GOLD" plan and was suggested to go up in the plan for better internet service. This wasn't an issue before and now we keep getting dropped service. While the guy on the line was nice, I still wasn't given an actual reason why my service started to run slower after Sept vs before even though it was stated it was turned to a better tower in the area. That's why I gave 3 stars. I'm disappointed that we were not informed about the satellite switch and the lack in communication in that part.