Gruppo Ospedaliero San Donato Review

The wait to book over the phone is endless .... I do not understand why from the moment you arrive at your turn to talk to the operator, you pass in the queue again, with infinite minutes of waiting .... more than half 'now .... and I was 3 min. hold at the beginning of the call ... something is not working as it should!
I will say more they hung up 2 times at the answer attempt.

Hours of waiting on the phone you can't talk to an operator. One sucks.

I sent an email at 11 pm asking how can I do for a bariatric visit in the morning at 8 I received the reply email with all the great details

I don't understand the low rating. Going to the hospital or making visits in general is never nice, maybe that's what affects the vote.
Excellent booking speed, even under agreement, always found availability even in the week of booking. Various tests were carried out including a semi-sedation gastroscopy of which I remember nothing but a light talk to me about the nurse who prepared me, a rheumatological examination with Dr. Xoxi, whom I quote with pleasure for professionalism and personal care.
Sometimes the solvent line is cumbersome but only on days of extreme turnout and at times when there is perhaps a change of guard.

Terrible experience. 3 hours of waiting for a colonoscopy. Treated like garbage bags with no information, with rude replies and without the slightest respect. Disorganized and presumptuous they even joke at you thinking you don't hear them. Unfortunately I often go to hospitals but I have never undergone such treatment.

It is a disgraceful thing to wait on the phone to make a reservation. You feel absolutely cheated. One wonders: are the operators in their place?

I book a dermatological visit with Dr. Elisabetta Moia of the City of Pavia Institute of Care.
I do not go into the merits of the patalogy and the symptoms, however in the end I remain a little perplexed for the diagnosis and the proposed treatment but I stick to the prescriptions.
Unfortunately no relevant results, so I book a further visit.
This time I organize myself better and I bring a whole series of documentation that can be of help to a more accurate diagnosis.
Here the crime happens, I am visited an hour late (fortunately I had no appointments if not it was damaging), in a hurried and overwhelming way.
Nothing was looked at of the documentation brought (I wonder how a correct diagnosis can be made without ascertaining the facts), my questions were answered hastily and in the end the bulk of the "cure" (strictly in quotes) proposed would be to take some supplements .....
But as I say, the cause of the symptoms has not been investigated, no tests have been proposed to verify the situation, and is it proposed as a solution for supplements? After two visits and a proposed treatment that has not produced results? Absolutely unacceptable. Rating 2

It is getting worse and worse.
They never have availability for priority visits (but for private ones, yes ..), it takes an hour to accept and visits are always 40-45 minutes late.
Better to change structure ...

Non-existent telephone operators. I wonder how such a structure can work ???

For several years I postpone gastroscopy examination for nausea and fear. I had to make for the more and more frequent disturbances and it went very well thanks to the dot. EDOARDO BORSOTTI and his professional and gentiele staff

My husband was hospitalized on the 3rd floor for 3 months due to a stroke that paralyzed his left side. Initially I was happy with the staff, which, to be honest, has always been very courteous, only they are always in a hurry. My husband has an immobile and very sore arm and the operators (not all fortunately) were unable to move him without causing him pain. Several times he was asked to pay attention, but due to too much haste they continued not to respect the patient's pain. There has always been much chaos in the department, both day and night. The operators do nothing but scream careless of those who are sleeping. The nurse Alessandro is the top, very respectful and very polite boy. The OSS Patrizia is the only one who has always treated my husband as a normal person and not as a fool. She helped him a lot. One oss even dropped it and said nothing. Fortunately my husband, while not speaking well, was able to explain what had happened. Obviously I communicated immediately to the occupant of duty. My husband had back pain for days and instead of making a slab they did spend at least 10 days before doing it. As for rehabilitation, they did a good job for both the torso and leg but did nothing for my husband's shoulder, which over time went down further and caused a shift from the venue. Several times he was asked if he should put a guardian in, but the answer was always negative. Consequences, sore shoulder, tachypirine 2 times a day, tendon lengthening, and shoulder off the seat. Transferred to another structure, he was immediately given a tutor who is helping him a lot.
Rooms very small and difficult for those who are in wheelchairs, practically everyone.
disappointed

I visited the surgery in September 2017 to remove a large lipoma inside the left thigh very annoying and cumbersome. Obviously I paid the tiket but no one warned me that these interventions do not make them anymore. During the visit I was informed of this problem ... that left me basita.Soldi thrown.Potevano say or write it at the counter of reservations where you pay so a law and not.paga for nothing.I waited hoping to call me for the prericovero, ma.niente .... ad today it is not possible to do ..... it is absurd that the lipomas you have to keep them because the hospital is not convenient, but take the money from the tiket.

For this experience (cataract operation) I have to give 5 stars. Doctors and nurses OK. However, before the cataract operation, I suffered all the rather confusing preliminary work. However the 5 stars are deserved. Revision: I confirm what was said but when booking a control visit (not successful) I did not find in the telephone contact a worker in a good mood. Availability is an advantage! I put two stars.

Good. A little bit of confusion lined up for acceptance but all in all it's fine.

It is impossible to take the line to book. I read many other reviews of this kind, to which it is suggested to book from the site, but it is not the same thing: date and day must be agreed and it is necessary to do it with a human being on the other side of the phone. But what does it take to improve the telephone booking service?!?!? Nothing, just a little good will and a minimum of investments to make a service acceptable to the customer.

Very clean facility ... very nice and prepared nurse and oss. I was operated on sleeve gastr. By the team of Dr. Borrelli on May 2. I found myself very well.

October 14, cardiological check-up + renewal of eliquis therapy for dad. Everything is fine except the fact that no one has to resign or booking said that the renewal must be done after the deadline and not within (I would say maybe to train the operators at the counters) so as to avoid mistakes. So far nothing serious but .... the doctor tells me to return on October 23 day after the deadline with the documentation of the visit of the 14 that would have done the renewal.
From here it was an odyssey !! Arrival I expect that the doctor F. goes out of the clinic and I introduce myself reminding him .... expect also in the room that I prepare it. After about 30 minutes he comes out and tells me: I can't get into the portal, go up to the 4th floor by dr. TO
that makes it. I'm waiting for 45 minutes, I talk to him and he says, but I can't do it, I don't have authorization for that portal ... only cardiologists do it. Must go back to the doctor F.
I'll be back for another 30 minutes, get out and report it.
He tells me: look, let's take photocopies of the documentation and call it on Monday. Monday arrives, no calls, nothing on Tuesday, I call the answer on Wednesday: leave me the number we call. Thursday nothing, Friday nothing, Monday call I can get me to go to the clinic ... leave me the number we call you back. Tuesday nothing, nothing Wednesday, Thursday call (and we are at November 4) same pantomina until 13 when with my last call I still ask for the n. by phone, pissed off I answer: but do you have to paper the walls with my number ?? I have therapy on term 19, VITALE therapy let me call back ...
Miracle at 12:30 calls me Dr. F and tells me: look you must go to the Goddess 7th floor tower A for renewal (say it before?)
Today, November 14th I go to talk to the doctor and enter the portal and he says: no, we can't do it, we have to do it in the city of pavia ..... so I go looking for dott. F. I explain and he says: okay I see you do it wait ..... 20 minutes later he comes out and tells me: look I can't keep the documentation and call it.
I am furious .... No dott.F. she had to call me already more than 15 days ago .... therapy ends Tuesday can my father not take that drug? Absolutely not (he says), so what do I do?
It's not my problem (he says)
I exploded: isn't it his problem ??? It is all right !! I hold you personally responsible for what can happen to my father from Tuesday onwards and I will tell you more: if I do not have the document in hand by tomorrow I will start with the complaint against him !!! And I came away .....
At 11 I receive the call: good morning here cardiology from 14:30 can withdraw the therapeutic renewal in the concierge!
Now I say but you have to get to the threat of 1 complaint to get something that is legal to have ???
I bet if I got 250 out of 23, the document would have done it right away!
A SUCK !!!

Beautiful and well-kept hospital very well-trained staff Very helpful doctors polite and professional highly recommended!

Refractive surgery and phaco ..... very good !!!
Thanks to the Surgeon Dr. KNUTSSON .. to the pre-hospitalization outpatient staff .... of the pre-operative and operating room .... !!! Grazieeeee !!!

As very good doctors but x who answers the switchboard as well as making you wait they are also rude and surly they even advised me to go to another facility .. I was actually operated on them otherwise I knew of my not to come back more rude

Excellent doctors but as for the most Cup I found negligence and rudeness. Many often find courtesy in doctors than in people in normal quotation marks. Anyway, pan for focaccia. Approval questionnaires exist
Or contact the management of any place you go and you will see smiles and education appear.

bad impression of some operators in the department with various negligences

Very kind and professional vertebral surgery. The chief physician Gaetani is Alberto Messina doctors with square attributes. Perfectly successful intervention. Gaetani doctor from monument. A huge thank you from the heart

I have made several visits and operations and overall it is okay apart from some flooding in acceptance / reservations / ticket payments.
Valid staff.

I have always felt well and is part of the SDM group

The staff who respond to online tour bookings are somewhat rude. More education and patience on the part of the operators in charge would be expected.

EXCELLENT KIND HOSPITAL AND AVAILABLE REQUEST ELECTROCARDIOGRAM AND VISIT WITHIN 15 DAYS CARRIED OUT LITTLE WAIT ... 20 MINUTES EXCELLENT.

Saturday 06 August 2016 at 16.30 ..... I tried to talk to the orthopedics of the fourth floor about a problem that arose following an operation ..... the phone rang UNUSELY FOR MORE THAN 10 MINUTES ..... SHAME !!!!!!!!!

Waiting for acceptance 1 hour. Waiting to visit 1 hour, we are already more than 10 people with an appointment at 10 (it is 11.35) and no one has ever visited because the doctor is in the operating room, and the serious thing that you do not have a substitute. There are people who have taken a permit to pay a visit and risk not doing it for your little organization. I do not doubt the professionalism of the doctors. But the structure and services are organized very badly.

It is not possible to stand in line for 2 hours and pass to register the referral for an intervention, only one counter ... and in the meantime they come down to call ... there are three counters and two are closed until 8 at least at that time they could open them all and scroll through the rows there are elderly people and people with many difficulties. It's a shame!

After waiting half an hour you don't talk to anyone

Impossible to book by phone at "please wait" the communication closes !!!!

Hospital clean tidy, very knowledgeable friendly staff thank everyone for the professionalism especially the doctor Dangelo

I went to this clinic to perform, with a referral from my general practitioner, X-ray: a Tibio-tarsal and a left foot due to a bad sprain. Now I can say sprain because I thought one or more bones in the foot had broken; I can only speak well of everyone: first of all the nurses, very kind who helped me a lot both in the booking phase and in the reception at the entrance, checking the records on the booking, measuring the temperature as per anti-Covid regulations , and finally indicating which floor and department I should go to. The ladies at the cash desk on the first floor are quick and efficient in issuing the invoice and the sheet with the days and times for the withdrawal of the exam with possible delegation. The waiting room of the Radiology department is very clean and with lots of seats and with directions to sit at a distance. I thank the radiologist Dr. Giuseppe Lucconi, he was very clear on how to behave with the machine and very kind in positioning the foot correctly for the X-ray. Finally, a note for the employee with the colored fleece sweater from the information office at the entrance: very quick and kind too .... if the Management could allow him to always wear such iridescent sweaters: a little color is always good in a hospital !!! Everyone really good !!

--- An Italian labyrinth, one morning wasted for nothing.

I book a medical examination and show up for admission at the established time and date.
I register, I pay, they tell me the number of the clinic.
But no one tells me where to wait. It didn't seem like a fundamental thing to know, but instead ...

There are already people in front of the clinic, 4 or 5 people, no sign indicating where to wait. There is little space to keep distances: we are in a place of passage (in front of two elevators, at the meeting point of three corridors).

Given the health emergency of the moment, I think it is better to wait in the waiting room, the same corridor as the clinic, a few meters away.
Better to avoid Italian-style gatherings, I think. No?

But my civic sense and my prudence have punished me.
I wait patiently for almost an hour, going out every 10 minutes to check, but no one calls.

After an hour, I stand in front of the door of the clinic (together with 7 other people !!) and ask for explanations.
I stop the nurse and what do I find out?
That I have already been called (was it true?), But that they had not found me, because I was not in front of the clinic door and therefore they had gone on with the appointments. Absurd ... but the anti-Covid provisions have not been implemented here?
Where's the social distancing? A simple (and cheap) sheet to specify where to wait?

Moral: no examination and, as if that weren't enough, I am told that the equipment to do it is missing; they must recover it, no one knows why. So exactly what would I pay the ticket for, I wonder?

I lost one morning (4 hours off work), paid for unnecessary parking and will have to return.
At least they will reschedule my appointment shortly, but you know what an advantage!
I will have to go back to mass together with the others in a busy and crowded place, making sure that I do not pass in front of me as in line at the butcher's shop.

In the face of health security. And here it is not a question of lack of financial means ...

-- One week later
I would like to supplement the review by adding some positive notes and a reflection on what happened.
Return to the clinic to redo the blessed exam.
Arriving at the clinic, I warn the nurse on duty that I have arrived and she tells me exactly where to wait (ie on the chairs next to the door ...).
When my turn comes I understand why they didn't find me the other time: the staff comes out of the clinic and, in a low voice, takes the names of the people waiting there.
No names, no numbers called out loud and therefore it is clear that if you are a little further on and you do not approach to announce yourself, it is as if you had not introduced yourself.
I take my exam and come up with some conclusions about this experience.
Positive notes:
- the nursing staff, aside from organizational problems, is very kind, professional and scrupulous
- the staff at the counters is smart: it took them 5 minutes to reschedule the exam, without having to return binding documents or give back money
Negative note:
- I believe it is still important, given the health emergency, that users are given precise instructions on how to move around the clinic to take advantage of the services. The building is already a labyrinth of corridors in itself ... if the waiting places are not clearly indicated there is a risk of unnecessary crowding, as well as wasting time for everyone.
In any case, I will submit the report to the URP as suggested.

I want to compliment the whole rep. Vascular Surgery II for what my dad told me, discharged this morning, hospitalized for 4 days for carotid surgery for the great professionalism and kindness on the part of everyone. Kindness that I also found in person both at the information office and from the nurses who helped him communicate with me on the mobile phone, being elderly and not very familiar with the telephone. Thank you very much again, especially considering the period we are experiencing

They treat you superficially by phone and are unclear in explaining things .... in a few words, it's better to go elsewhere.

it is impossible to make a reservation by telephone! you wait for several minutes and then the line goes down, at the switchboard reservations twenty minutes / half an hour before the end of reservation time no one answers anymore.
it is not always possible to go in person to make reservations.
moreover, at the booking counter, a little education and understanding would not hurt.
really dissatisfied.
remedied

Over time it has changed a lot ... small but efficient ...

Surgical visit 10.10.2017
Diagnosis: 3rd / 4th degree hemorrhoids - to be operated
Waiting time communicated: a few months
After 13 months, in November 2018 I ask for clarifications from the doctor who reassures me: he tells me "he will be called within the following week for pre admission"
To date, I have not received any calls, it is now 16 months have passed since the visit.
What do I have to do? Turn to another structure and put me in line again x the operation?

Disorganization to the maximum, total confusion, lack of respect for the sick. After leaving, they are literally thrown out of the rooms without waiting for relatives to arrive.
The nurses instead of helping patients are around drinking coffee, chatting ..... BAD !!!!!!

I was admitted to this Institute on 25 November. 2015 for the ablation procedure for
correction of a tachycardia.
I want to thank all the medical and infirmary staff for their high professionalism
and for the kindness with which patients are treated, in a modern, clean, and highly
functional.

I was hospitalized for orthopedic surgery. I was able to see the excellent organization, kindness and professionalism of all the staff.

I have always enjoyed my clinic for specialist visits and exams. But lately it's been a disaster. Visits with expectations of waiting at least 6 months. For the ophthalmologist even a year. Lately they tell me they have the calendar until June and to call back. On the phone, however, long waits and sometimes you find unpleasant people .. But what happened to you? Lina

Bad. With an urgent priority on the recipe, rather than giving a date for the visit, they say they cannot accept it, all to maintain a high quality rating. I wonder where all the taxes we pay every year go to, other than 5x1000 to the san donato group ....

excellent performance, waiting times for quick visits compared to other facilities, I was operated in orthopedics and I found myself very well, nurses, OSS, doctors, very competent and kind physiotherapists, eye examinations scheduled for years, RX and RMN IN TIMES OPTIMAL than other hospitals, I turn to them when I need, and have always been satisfied

I had a colonoscopy for suspected diverticulitis with Dr. Bona. I was very happy with the reception of the nurses and the doctor, who saw me very agitated and tried to play down making everything less difficult, albeit with some pain, which passed quickly. I was also well received by the girl at the reception and in general by the operators. As for the bookings, I made it online and was called back about two weeks later for an appointment.

30 minutes of waiting and then they tell you that the number does not answer and that due to heavy traffic they cannot handle your call

Dishonest operators who give you waiting for hours and then when they finally answer, they disconnect the call. I've been trying and trying since this morning, I waited for 40 minutes the first time and 50 minutes the second time and then when they answer they put it down. dishonest

Excellent personal experience. Admitted from 28 February to 2 March in cardiology where I was made a cryablation. Nursing staff and gorgeous oss. They made me feel immediately welcomed, pampered and cared for. It was called x name and when I left they embraced and kissed me. What about wonderful! THANKS!!!!

I had a great time, in particular thanks to Dr. Bertani, Pedrotti and Dr. Mora.

I would recommend to the operator of the service desk 7 in service today 04.07.2019 at 13:40 hours to be a little more tolerant and less inopportune; If an invalid is for his own mother ninety, after an hour's walk in the sun to withdraw his knee rx, although it lacks the Identity Card and the same is responsible, perhaps you could settle ...

It seems to me that 90% or more of the negative reviews refer to branches or bookings. Of course that's a problem that the leadership can and must solve.
As for the medical and nursing staff, I must give full marks. All this because tried on my skin with an excellent ablation procedure by Dr. Gionti, together with Dr. Negro, Broglia directed by the excellent Dr. Storti, who has been treating my mother for years. Even my father admitted years ago and always my mother with cataract surgery always impeccable. I will definitely return whenever I (let's hope not ...) need it. EXCELLENCE

I can't say I found it bad ANZI the big problem is that you can't book an hour visit to the Cell and the result is the extension is busy

I have to congratulate Dottssa MOIA on the occasion of a dermatological visit, for the professionalism, passion, kindness with which she performs her precious work, unfortunately qualities that seem to become increasingly rare ..... thanks ..... super recommended

Telephone reservations are a joke they tell you there are 4 people before you they make you wait 20 minutes when your turn comes they tell you that the operator number is busy they make you wait another 10 minutes and then they tell you and that due to the heavy traffic they cannot answer you to contact them later or proceed online. I have tried twice to do this and I have been answered the same thing both times. I can't say better than online reservations which are just as useless, they are complicated not clear. If this was to be the system to speed up the booking service we are in trouble a patient is forced to go there waste time and queue then online and telephone services are absolutely useless

Disorganization, confusion, lack of respect for the sick. From 9 to 11 for registration

I am truly appalled! I make the andrological visit where the "doctor" tells me that he doesn't know what to do! He doesn't know how to proceed and then he RECOMMENDS me for my medicine problem without making any kind of diagnosis. Guys, stuff from the 1800s. I lost time, money for go to a ,, specialist "where he in turn recommended another doctor to me by looking for him on Google. Not to mention the witty bar jokes made initially. If you want to make an andrological visit, this is not the place for you. Can't you give 0 stars?

Today June 17 at 2.00 pm removal of stitches.
Following a surgical removal of cysts on the back, performed by dr. Carlo D'Angelo and his assistant. Surgeon with patience, education, courtesy, professionalism.
Clean structure and clear indications.
CUP always crowded but well managed by precise and clear numbers.
For the long waiting times I think it is attributable to the national health system.

After 2 calls and 15 minutes waiting, no one answered me
Shame on you

A few stars for the bad management of staff responsible for reservations and payment of the ticket.

Virtually impossible to book a visit over the phone. And I mean PRIVATE VISIT .. Let's not talk about the staff ..

To be the first and above all in the time of COVID I have nothing to complain about, on the contrary, I would say very professional and above all kind. My dad felt comfortable and took the exam very calmly.

I've been trying to get a reservation since this morning. I was the beauty of 2 hours on the cell phone ... nothing ... Every now and then someone took the call, but only to close it immediately. I am being treated in Hematology and in Milan in surgery, such a thing has never happened to me. I will come to meet you personally ... If you are there!

Really irritating phone reservations: estimated waiting times that drop and then boom, "maybe it's my time" but, nobody answers (in short, at Tim's call center).
Online, through insurance (therefore, for a fee), it worked quite well even if with a reservation fixed after 1 month.
Visit about 1 hour late compared to the scheduled time and organization of the same to forget. Narrow corridor with 3 different clinics and people standing back to the wall, too small waiting room and doctor who, with his slip of paper, goes out to call the person attacked by the patients asking for information at each visit. In short, first republic procedures.
A larger waiting room would be welcome, with a luminous display with indications about waiting times and shifts.
I give 2 stars and not 1, just because of the visit itself I was very satisfied.
Absolutely to be reviewed.

It is a valid institution for examinations upon reservation

no one answers the phone number for reservations .... why?

I have always found myself very well in this clinic for examinations and operations. I did not give 5 stars because of telephone reservations. Every time I have to book I try and invariably when it is my turn to remove the line due to overloading of calls (the last time 40 minutes of waiting in vain) ... I tried to make the online booking to be called back, I marked as time the range of 10 because then I had to do, and as always call at other times ... I wonder if they do not follow the directions remove the time preference ... another sore point of why I did not give 5 stars is that I had a bad episode with a very rude doctor ... a few years ago on the day of the visit (9.30 am) I woke up with 39 of fever so by education I called the switchboard at 7 am to warn that I would not be able to go ... more that I warned in advance at 11 am I receive the call from this "very educated" doctor (luckily she was in the hands of me so I had witnesses because she hadn't even introduced herself) that as soon as I answered she told me "where the hell is she, she must have visited it's morning "... I then made a complaint but I don't know if it was taken into consideration.
The positive points instead, 100 stars of evaluation would not be enough, I would like to make a mega thanks to the teacher PEDROTTI orthopedics ... to find doctors as she is rare, the advise to all. And I send a big greeting to all the staff of the 4 floor of orthopedics that for some years they have supported me during my admissions.

Operated on February 2 for lumbar arthrodesis and L3 decompression. L4. L5 by the team of Dr. Gaetani Paolo of vertebral surgery.
In this regard, I would like to thank all the medical and nursing staff for their professionalism, competence and hospitality.

Scandalous! I think there is a big problem at the management level, starting from the reception desks.
There are delays that go beyond the hour.
I believe that the facility is not adequate for the large number of patients.

impossible to speak to operator. ex: I take the waiting line 20 min 7 people first arrival on my shift ok item prog. he tells me several times we are waiting to communicate with the desired final comic office: sorry, too much work, try again another time.

Absurd and very long wait to accept withdrawals. Over an hour of waiting (3 people) with an average of over 20 minutes for a simple acceptance for withdrawals. Very few chairs available.

Endless telephone waiting. ... with a secretary that first announces 10min of waiting for you to start over and start all the waiting again. IT IS NOT PROFESSIONAL.

It is impossible to make phone bookings .... I am invalid and I cannot come to the counter .... you spend minutes and then you close the phone !!!!!!!! how disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!

Booking by telephone is impossible.
I believe this is unacceptable.

I'd like to do a survey on the # CUISINE # of the CITY CITY INSTITUTE of PAVIA
Since in a week of hospitalization, despite communicating the various allergies, no diet was made.
Also the food ... (if you can define it that way)
IT IS INEDIABLE
Luckily there is ham, so lunch and dinner I was delighted with a poor sandwich.
IT'S REALLY SHAME

HORRIBLE visit booking service !!!! ... Agreed the date of the intervention six months in advance .... twenty days before (approximately) moved to another date .... ten days before (approximately) again moved to a new other date ... with a visit by check on the intervention to be done on the FRONT of the intervention itself ..... Remedied for the disjointed succession of the two appointments, today I receive another phone call from the City of Pavia Clinic .. I do not have time to reply immediately, call to know what it is, they tell me that they know nothing about it and that I am not able to know who called me and why ....
I just have to rely on good luck .... Let's hope for the best.
Latest news !! ... Date of surgery again moved !! Hurray ||| ....

Disorganization, confusion, lack of respect for the sick. From 9 to 11 for registration

Gaetani and all the staff humanity equal to zero, insensitive, unacceptable

Excellent care! Very kind and competent staff, always smiling, clean environment and newly renovated department. Good meal too ... but most importantly you are a patient and a person not a number.
Congratulations.

Unfortunately I have to note that, it is true, they control the temperature at the entrance, but if they let in a thousand people for outpatient visits and they are all grouped together 1 on the other I would say that it is not okay and then if we put the ignorance of the people in the CORONAVIRUS thanks great !!
Let's also add the rudeness of some doctors !!!!
Franca Mantovani

shameful! you can't book a visit, nobody answers. !!

To book by mail and telephone x is a shame orthopedic doctors ok .... but the rest no comment

They make you spend hours on the phone waiting and then the line goes down without ever being able to talk to anyone

Bad experience ... skipped without warning gastroentologist visit ... after rebooking it after a month ... demanding registration operator not very empathetic and kind

Unable to talk to an operator by phone. Nobody answers after hours of waiting. shameful

I went on 12/01/2021 to the gaffurio clinic for a dermatological visit. In addition to the somewhat complicated parking space to find free, I congratulate Dr. Moia Elisabetta. A truly exquisite and very kind person who knows how to put patients at ease and also manages to keep a speech even though she is working. The staff at the entrance who take care of acceptance are also very kind.

Finally home after 3 weeks! I wanted to thank all the staff of the institute who refurbished me with a lot of patience and professionalism! Starting with the doctors, Dr. FINARDI and prof. Arcuri Dr. Ssa Baffero Dr. Yanailieva the wonderful physiotherapists especially Dr. Bertoni Elisabetta and the nurses and nurses .. thank you all really!