Grove Park Inn Resort & Spa

Grove Park Inn Resort & Spa Review

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4.5
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K
3 years ago

Had such a great weekend. The property is beautif...

Had such a great weekend. The property is beautiful! The spa was absolutely amazing - best spa experience ever!! The pools and facility is just gorgeous and really something to see - and the service is wonderful. We enjoyed the restaurants, bars, shops and everything about the hotel.

a
3 years ago

Grove Park Inn is an amazing hotel. From arrival ...

Grove Park Inn is an amazing hotel. From arrival to departure, you are treated as a special guest. There is always staff members to make your visit perfect.
A heart warming touch was their Valentine treat for guests. A great way to make the holiday special.
When visiting the area, Grove Park Inn is the place to stay.

W
3 years ago

I have been to the Sunday Brunch Buffet at the Gro...

I have been to the Sunday Brunch Buffet at the Grove Park Inn a few times now and it never disappoints. The is food is always fresh and very good quality, while the servers and wait staff are friendly and attentive. While I've never stayed at the Inn overnight, you could spend the entire day there admiring it's beauty and history, and walking the grounds.

S
3 years ago

If you have never stayed at the the Grove Park Inn...

If you have never stayed at the the Grove Park Inn in Asheville, NC...it should be on your bucket list. Ask to stay in the original part of the hotel. The spa services are incredible. The staff of this historic hotel are so accommodating and tours of the hotel are available. I return every year and would not stay anywhere else. Enjoy!

J
3 years ago

I m not generally inclined to leave reviews but I ...

I m not generally inclined to leave reviews but I was so impressed with the service I received over the phone in sending a friend a bottle of champagne to her room for her wedding. Kathy and Drew did a splendid job and Drew was even able to help get the bottle delivered the same night. I hope to one day stay at the hotel just from this phone call experience, I know the hospitality must be amazing in person. Thanks!

S
3 years ago

Definitely a high end hotel. Million dollar views,...

Definitely a high end hotel. Million dollar views, fantastic history and staff to look for your every need. Meals fantastic but very expeneexp. Amenities available but at an incredibly high price. Just to use the pool nearly $100 a day. You even have to pay $15 a day to park even though you are a resident for a few days.

J
3 years ago

The best part of our stay - meeting the house musi...

The best part of our stay - meeting the house musician, Bob Zullo. Super guy who has played GPI for over 20 years! Very talented, and a true asset to Grove Park Inn. We stayed on a Sunday and Monday night just because we knew he would provide us with great entertainment (in addition to eating at all of the on-site offerings, and drinking everything they had to drink).

Nice little mini-vacation. Wish it had been longer!

s
3 years ago

Beautiful and picturesque, newly renovated room th...

Beautiful and picturesque, newly renovated room that totally met our expectations. Very comfortable clean bed with a beautiful view of the mountain and changing fall leaves. Very courteous staff and lots to do in the area.

R
3 years ago

This hotel was stunning! The service was incredibl...

This hotel was stunning! The service was incredible; all the staff was extremely helpful and accommodating. The location was amazing, close to downtown, but secluded. The view was amazing, lauded by many we spoke to in Asheville as the best in the area. We didn't get to see any of the competing Ginger bread houses, but they'd started advertising with the hot chocolate stand, which was delicious. The breakfast buffet we had was plentiful and delicious.

R
3 years ago

We enjoyed the warm, cozy, and festive atmosphere ...

We enjoyed the warm, cozy, and festive atmosphere of this historic property. Lovely views, a beautiful spa, and outstanding service. Highlights were the gingerbread house display and the Blue Ridge breakfast buffet.

J
3 years ago

The Grove park Inn is a beautiful and spacious Inn...

The Grove park Inn is a beautiful and spacious Inn in the mountains of Western North Carolina, that offers great hospitality for all that visit. During the Gingerbread Event and Christmas Season, the beautiful decorations will take your breath away. If you hadn't been there, I would encourage you to make a trip to this beautiful place. You will go back!!!!!!!

T
3 years ago

If you can't afford to stay there, it's worth it t...

If you can't afford to stay there, it's worth it to spend a Sunday morning checking out the beautiful Art Nouveau architecture and eating gourmet pub food at Edison. Both the views and the eats are amazing!

S
3 years ago

We have stayed several times at the Grove Park, ev...

We have stayed several times at the Grove Park, even before Omni took it over. It has been and continues to be a great place to stay, Any issues are addressed expeditiously and more than meet the customer's expectation. I would highly recommend a stay at the Omni Grove Park Inn. It is a great experience.

A
3 years ago

We arrived 12/26/16 I enjoyed my stay at the Grove...

We arrived 12/26/16 I enjoyed my stay at the Grove Park inn from the moment we were greeted by the valet and walked into this beautiful historic hotel. The rocking chairs and fire places are soooo cozy, I feel in love. Lol! My facial and massage was awesome both of my therapist Nancy and Kelsey both knew what they were doing, and the spa area is to die for relaxing healing waters, yummy drinks, everyone wearing robes and slippers I was in heaven. Oh and the guy Jarvis who helped us with luggage was great too. You should definitely experience this place with your family, your honey or friends. This place is also kid friendly. Has a nice golfing area too. And lovely mountain view

j
3 years ago

Ate on the terrace. Great temperature for being th...

Ate on the terrace. Great temperature for being there. Waitor was competent and friendly.
Food was good though wedge salad was pathetically small.
Big negative was that things were overpriced. Enough so to limit return visits.

M
3 years ago

I've had the privilege of comming to the Grove Par...

I've had the privilege of comming to the Grove Park Inn for the last 50 years. It's been a family tradition.The
facility is absolutely beautiful but I've noticed alot has changed in the last 5 years.
I booked a mountain view room, like every year, and I was extremely disappointed when I opened my curtains to a retention wall. It is room 7077. I was billed for a mountain view room.
The food is still amazing. But I've noticed a big change. The first word from every server is, " How would you like to pay?" I found this attitude tacky and demeaning. Not representive of the heritage of this property.
I went to the concierge to book some time with a tennis pro and I got a blank look. His response, "please call the sports complex." I turned in disappointment. He did not even offer a phone number. There was a set of golf clubs for rent right in front of the desk.
Last evening my daughter and I tried to go to the main lobby to order a dessert. We were treated rudely. It was a Monday evening. Hospitality is ladies and gentlemen treating guests as ladies and gentlemen.
I prepaid for breakfast and i was still charged. I was told upon checkout they would remove the charges from my bill.. very tacky.
The buildings are the same but the properity is not what it used to be.
It makes me very sad that one of my favorite places has turned into a corporate token. The Grove Park Inn should be treated with the upmost respect. Shame on Omni.

With extreme disappointment,
Marvin Wilhite Jr.

D
3 years ago

We went to The Omni Grove Park Inn for a lunch dat...

We went to The Omni Grove Park Inn for a lunch date. The service was above and beyond; extremely friendly and fast. The food was amazing and great to enjoy with the beautiful view. Would definitely go again and recommend to friends.

K
3 years ago

Gorgeous AND historical! I was surprised to see ho...

Gorgeous AND historical! I was surprised to see how much the Grove Park offers besides accomodation; there are great shops, restaurants and an Art Deco bar in the lobby. The views are the best part. I'm told by locals that nothing beats sitting out on the patio with a drink and watching the sunset.

B
3 years ago

Not a lot of the amenities are available during Co...

Not a lot of the amenities are available during Covid restrictions. The Hotel is beautiful, can't get a better scenery. Didn't get to try any of the full service restaurants as majority of them are closed. Staff was very friendly, very helpful.

N
3 years ago

Wanted to see dueling pianos but not offered Wedne...

Wanted to see dueling pianos but not offered Wednesday night. Only entertainment in lobby. Fire in large,beautiful stone fireplace in lobby was gas fed...not the real thing. Shame on them!!!!!

T
3 years ago

Came in to view the entries for the national ginge...

Came in to view the entries for the national gingerbread house competition. What a beautiful facility, especially when decorated for the holidays. We were there at night, so we didn't see much of the exterior grounds, but the entire place was wonderful. Would love to stay as a guest at some point.

R
3 years ago

We got married here this fall and the service thro...

We got married here this fall and the service throughout the entire process was impeccable. The hotel and restaurants alone are top notch and the hospitality is like no other. There were so many small touches this resort did to help make our wedding a dream come true. I can't wait to go back to visit for an anniversary in the future!

C
3 years ago

The facility is very aged as far as decor. The spa...

The facility is very aged as far as decor. The spa is beautiful and very relaxing....i really hate that i even have to say or address this but unless you are Caucasian i would not dare step foot in this place, Unless you enjoy being asked if you re lost and need help finding your way back to your area......I m guessing for non-white people. I would love to be able to recommend this place but i felt extremely uncomfortable the entire stay and definitely could ve kept all $1500 in my pocket or maybe went to Jamaica where people smile and are happy to have you. At least then I would ve felt happy about spending my money. However, i left feeling completely robbed and displeased with the entire experience. I couldn t enjoy the spa because if it wasn t the staff attempting to redirect me then it was the guest saying, Excuse me ill move from your area. Like guys come on, we are just people i don t bite and i never asked to be the color that I am, please get over it. Good luck if you go to the Omni Grove.

K
3 years ago

Be warned: if you stay at the Grove Park Inn, the ...

Be warned: if you stay at the Grove Park Inn, the room they supposedly sell you may not really be available. In late March 2013 this happened to us: unbeknownst to us, they put us in a completely unoccupyable room that was actually undergoing construction! They basically tried to pretend that they had a room to sell which they didn't have.

The Grove Park Inn is a major, full-service resort-style inn -- meaning a destination lodging with fine rooms, comfortable lobbies and public areas and a spa (which they push quite a bit), as well as overpriced gift shops, overpriced bars and overpriced restaurants. They try to maintain the style and amenities of such a place, and to a great extent they succeed. It is a very nice place.

Positives: The views (not of pristine mountain forests, but of a pleasant mountain valley with downtown Asheville at its center) are truly wonderful. The most expensive restaurant ("Horizons") is truly a 4-star restaurant and, if you have $70/person to spend for dinner, is well worth it. Downtown Asheville a touristy zone with lots of restaurants at different levels (but all at inflated tourist prices) -- is only ten minutes away, so you are not trapped in the overpriced facilities of the Inn itself. The staff of the Inn was always amiable and (with the significant exception I describe below) helpful.

Negatives: The Grove Park Inn unethically sells rooms that they don t actually have available. On a recent visit (March 2013), I was awakened at 7:30 in the morning by what I first thought was a fire alarm. I jumped out of bed before I realized that, no, someone was drilling into my ceiling from the floor above. I called the front desk, and the noise stopped within five minutes only to start up again at 9am!

The drilling alternated with hammering on the ceiling; both were so incredibly loud and vibratory as to make it impossible to read and relax in our room and relaxation was the whole reason I had driven many hours and spent incredible sums in order to be at the Grove Park Inn. The Front Desk apologized, said that they didn t have good communication with the people renovating the Inn. O.K.

I requested a new room and they said they were full, so it didn t look likely. My wife, who had not been able to sleep well the previous night on their very old, soft bed, was desperate for a nap but was unable to stay in the room more than five minutes. Finally, that evening, they were able to move us to a different room which (except for another very soft bed) was great.

We had no further problems during our stay there. But that experience of course soured us on the Grove Park Inn. What they did was inexcusable. I can t believe their gall at trying to sell us an unoccupyable room of actually taking our money for a room they didn t really have to offer! That violates the most basic of hotel ethical rules, I would think. Heck, I wouldn t expect that kind of unethical behavior at a Motel Six, much less a place with the pretensions and prices of the Grove Park Inn.

So I would normally give them four stars, but this slimey behavior brings them down to two stars.

J
3 years ago

Overrated, expensive. However, they clearly have n...

Overrated, expensive. However, they clearly have no problem filling rooms even at these prices. That said, I've been in nicer hotels that were historical landmarks at better prices. Small rooms that need updates. My wife loves the spa, so her rating is different.

J
3 years ago

I only had 3 days to stay here I wish I had 3 year...

I only had 3 days to stay here I wish I had 3 years the view is absolutely breathtaking excellent service five star service the drinks are a little bit pricey okay loud a little bit$6 for a beer$14 and up for alcohol and wine but who cares The View makes up for it

T
3 years ago

Our office has our Christmas lunch at the Grove Pa...

Our office has our Christmas lunch at the Grove Park Inn every year but will have to rethink that for next year. They have raised the parking fees so high that our office paid $95 to park the cars This was one reason we quit going to Biltmore

e
3 years ago

The Omni Grove Park Inn is a most warm and welcomi...

The Omni Grove Park Inn is a most warm and welcoming Inn. We truly felt appreciated and well-served during our stay. Our family gathering was very special and the staff accommodated us in every way.

D
3 years ago

not what I expected and paid alot of $$ for....che...

not what I expected and paid alot of $$ for....checked in on a busy nite, desk clerk was confused, paid an additional $22.00 tax that could not be explained, place was just way to busy with lots of people, parking was jammed up, restaurants were booked solid and no special arrangements for guest...lots of folk were not guests.....had the Package with Bed and Breakfast and that was not explained...

debit card handled improperly, room was marginal at the rates that i was paying....I will spare all on the crazy rate that I paid.....

could find no easy access to charge my smart phones in room...plugs behind TV's or beds....not a plug at base of lamp of on desk anywhere.

Sometimes BIG is not better....is the Grove Park inn living on its past reputation? As evidenced by the faded pictures of some very famous and wonderful guest....from 30 years ago?

t
3 years ago

Went for an afternoon of golf.. The course had bee...

Went for an afternoon of golf.. The course had been punched recently so the greens were very tough. Course was beautiful and the pro shop was great. Would definitely recommend for a great day of golf with outstanding views

M
3 years ago

Thanksgiving was amazing at the Grove Park Inn! T...

Thanksgiving was amazing at the Grove Park Inn! The decorations, view, hot chocolate, and bustle put me in the holiday spirit. We had Thanksgiving dinner at the 1917 restaurant....it was perfection! Thank you Grove Park In for another stellar experience!

Grove Park Inn Resort & Spa

Grove Park Inn Resort & Spa

4.5