3 years ago
Be warned: if you stay at the Grove Park Inn, the ...
Be warned: if you stay at the Grove Park Inn, the room they supposedly sell you may not really be available. In late March 2013 this happened to us: unbeknownst to us, they put us in a completely unoccupyable room that was actually undergoing construction! They basically tried to pretend that they had a room to sell which they didn't have.
The Grove Park Inn is a major, full-service resort-style inn -- meaning a destination lodging with fine rooms, comfortable lobbies and public areas and a spa (which they push quite a bit), as well as overpriced gift shops, overpriced bars and overpriced restaurants. They try to maintain the style and amenities of such a place, and to a great extent they succeed. It is a very nice place.
Positives: The views (not of pristine mountain forests, but of a pleasant mountain valley with downtown Asheville at its center) are truly wonderful. The most expensive restaurant ("Horizons") is truly a 4-star restaurant and, if you have $70/person to spend for dinner, is well worth it. Downtown Asheville a touristy zone with lots of restaurants at different levels (but all at inflated tourist prices) -- is only ten minutes away, so you are not trapped in the overpriced facilities of the Inn itself. The staff of the Inn was always amiable and (with the significant exception I describe below) helpful.
Negatives: The Grove Park Inn unethically sells rooms that they don t actually have available. On a recent visit (March 2013), I was awakened at 7:30 in the morning by what I first thought was a fire alarm. I jumped out of bed before I realized that, no, someone was drilling into my ceiling from the floor above. I called the front desk, and the noise stopped within five minutes only to start up again at 9am!
The drilling alternated with hammering on the ceiling; both were so incredibly loud and vibratory as to make it impossible to read and relax in our room and relaxation was the whole reason I had driven many hours and spent incredible sums in order to be at the Grove Park Inn. The Front Desk apologized, said that they didn t have good communication with the people renovating the Inn. O.K.
I requested a new room and they said they were full, so it didn t look likely. My wife, who had not been able to sleep well the previous night on their very old, soft bed, was desperate for a nap but was unable to stay in the room more than five minutes. Finally, that evening, they were able to move us to a different room which (except for another very soft bed) was great.
We had no further problems during our stay there. But that experience of course soured us on the Grove Park Inn. What they did was inexcusable. I can t believe their gall at trying to sell us an unoccupyable room of actually taking our money for a room they didn t really have to offer! That violates the most basic of hotel ethical rules, I would think. Heck, I wouldn t expect that kind of unethical behavior at a Motel Six, much less a place with the pretensions and prices of the Grove Park Inn.
So I would normally give them four stars, but this slimey behavior brings them down to two stars.