I put a star because I cannot zero it.

I put a star because I cannot zero it.
Deplorable welcome, not a hello when I arrived. I had an appointment at 11am and I was made to wait 20 minutes for someone to take care of me.
The person who took charge of me was dishonest.
Telephone unavailability, discourtesy, incompetence and dishonesty are the adjectives I would choose to describe the service provided. Which has not been returned since I recovered my car without anything having been done after a day.
I have been a customer for 22 years in this garage and well I will no longer be.