Obvious efforts to welcome customers in the place,...

Obvious efforts to welcome customers in the place, but a miserable customer treatment in the end: RV given 10 days before for a change of windshield; arrived at the appointment to hear me say that the piece had not been ordered "because you never know if the customer will honor the appointment, we wait until he went to the workshop to order." This is information that I would have liked to have been given when I made an appointment, since this is standard practice at this establishment. Nothing was offered to me later to catch up, the establishment did not really feel concerned: the appointment had been taken by "the platform". A serious commercial approach would have been to send me a message directing me to confirm my order. In short, when the business practices of this establishment have evolved, it will be more advisable.