Grossinger Autoplex Review

Very attentive to our needs and responsive and informative to our questions. Extremely friendly staff which made the entire experience excellent!

I worked with James Soto he really made sure u felt at home very polite always ask him if he can get us something water chips lunch pull up many different truck to look at even wen I was still undecided made sure I test drove each one till I finally got the one I want it thanks for working with me!!!!!!!

Came in to get my tire and windshield wiper fixed. Two weeks later I discover both the tire and wiper are still dysfunctional. Came back in to get these items fixed with a 10 am appointment. Was never assisted or even acknowledged until after 11 am. Ridiculously poor service.

Thank You to Steve Foresta for a great car buying experience. Great customer service and quick transaction. Well Done

Really good customer service Miguel was really kind and helped figure out what car was best for me and my needs i really recommended associating with Miguel.

I love this place. I love my new car too. Thanks to Jeff G. He did an amazing job. Very patient and understanding, along with a great attitude. I see myself doing business in the future with you guys. I ll be riding in style for 2020. (:

As soon as we entered the Zeigler building, we were treated with enthusiasm and ambition, specifically from Kyle Sims. He was able to answer all of our questions regarding purchasing a new car as well as be completely honest. He gained our trust immediately and I would definitely recommend Kyle to anyone looking to purchase a car.

great staff and great service. Jeff and amadeus were great. Also than you to jay for getting me done today! super excited about my new car!thank you zeigler!!!!!

People where real nice would've had 5 stars but they had my car for 2 days no loaner. But gave a discount for the wait.

From sales to the women in the customer care department everything was outstanding Kierra happy holidays.

Beware! They are scammers! I'm about to sue them anyway

Fady samhan was my salesman . His process was easy and vey convenient. Gave me all possible options to obtain a vehicle and gave me a great deal . Thank you Zeigler

I needed a new vehicle as my car was a 1999. Jeff(the guy the Filipino guy) was very knowledgeable about ALL the new technology. He was very patient and taught me how to work everything.
I bought a used vehicle and he was honest and direct about the minor issues. I really appreciated that. So I am the proud owner of a Yukon and it's even my favorite color.
He did a fabulous job and I recommend him highly.Thank you jeff and zeigler

Carlos was of great assistance to me and my wife. We had a lot of questions regarding the vehicle of choice because we had not been in the market for a vehicle for a long time. He was patient and thorough with his explanation. He made things a lot easier for us. Now we're enjoying a brand new Buick Enclave. Thank you Carlos and the entire Zeigler team for making it happen. We'll see you guys again in a few more years!

I love my new GMC Terrain !! Thanks to Miguel he helped me a lot Thanks!

Purchased a Silverado Z71 LTZ on October 6 2018 and had a really great positive experience at Zeigler Auto Group. Our sales rep Reyna Salazar was outstanding because she was helpful and genuine through the whole purchase process. There are also other really good sales reps and Sr. management on-site that are so friendly and make the important and economical decision to purchase an automobile so much more enjoyable. The finance manager Rafal is so informative and walks you through the process so you fully understand and we truly appreciated his knowledge. There are some great deal opportunities currently and we will definitely return when we purchase our next car/truck.

Make sure they honor the sale price they changed it at signing and I didn't catch it.

Paint started peeling off my truck, tried to get in touch with them for over a month and zero response.

Jonathan has sold me numerous automobiles and I will never need another salesman. He is always available and works hard to get whatever I'm looking for next. I cannot thank him enough for the many years of service and the friendship I feel like we've developed. Thank you Jonathan for always being my car guy!

Jon Moscovitch is my number one guy at Ziegler. He goes above and beyond to make sure things are taken care of. I don t know what I would do without him. Thanks!

Very good service, good listening to the customer and met the standards that I needed in a car. No rudeness or felt like I was being rushed to make a decision. Was given different options and got to look around to see what I wanted.thank you keith and jeff

Good customer service, had a great experience at this dealership. Miguel was great and very helpful.thank you.

Everybody was so nice from the time we got out the car until we left in our new vehicle. I hope to do business with them again in the future.

I did a oil change today which took forever i had an appointment at 11AM and i was out 1.35pm just for a oil change they didn't do the tire rotation as they were supposed to do, if you go for something else prepare to sleep there. Slowest service I have EVER had so far, plus they didn't do everything what was included on the deal, just the oil change.When i went home i checked my car i see the tires aren't rotated.I called them and they said it is not on the papers .Good luck with your service, you lost a customer .

THIS IS THE DEAL THEY ARE CLAIMING ON THEIR WEBSITE
6-QUART OIL CHANGE
Plus 4-Tire Rotation & Multi-Point Vehicle Inspection

Coupon Code: 202
$49.95*
Expires
12-31-2018

Awesome customer service. Very professional and pleasant experience

Jon Moscovitch was awesome and extremely helpful and friendly! Always a pleasure to work with him!

Amazing experience! Thanks to jay , Amadeus and Lisa . They helped me out a lot . I love my car it s beautiful and a great price . Couldn t be happier. If your looking for a place and people you can trust I highly recommend.

Great experience will be back again and refer my friends. Lorraine is the best!!

A few of my family members and friends have leases. I had no idea what that meant, and so I reached out to Zeigler. That's when met Carlos. He was very patient and knows how to explain things easy to understand. Now I'll be driving a new CT4 and I guess I'll see him again in 3 years for a brand new car all over again! Thanks a lot Carlos!

People were amazing, (Thanks Jon!) easy to work with, all info relating to the lease was clearly articulated, overall very positive experience! Highly recommend

Jonathan Moscovitch has sold me my last 2 vehicles and was absolutely amazing. He has always taken care of me and given me the best deals. Thank you Jonathan

I would like to say the people who work there are very professional and have excellent customer service and my service advisor jeremy went above and beyond to help me I will always take my vehicle there for any service in the future and I highly recommend
Thank you
Roberto Del Cid

Got the deal I wanted and great service. Thanks to the staff and oscar.

False advertising no money down no credit no co-signers repo on your credit . After being told no he called me back a week later and ask for my ss # way didn't you get at the interview??????

Matthew Carter was extremely proffessional and went above and beyond my expectations. I highly recommend him!

My experience was very pleasant. Kyle Sims is a terrific salesman and knows exactly how to handle whatever situation is presented to him. He treats the customer with the utmost respect and knows what he is talking about.

It was a fun stress free transaction. They let U look at the cars before they come to U trying to push their business cards on U. That's much appreciated.

Wayne Moran made my car buying experience simple. I hate car shopping but Wayne made sure to walk me through every step of the process. He made the car buying experience effortless for me. From trade in to drive out Wayne made it so easy even a dumb blonde could do it!

Had interior drivers side door lever replaced. Original GM part was 50$ cheaper online at gmofficial parts store. When I got in the car the new lever was marked up with lines that looked like scratches which I was able to scrub off. The leather door interior was marked with greasy hand prints and never cleaned before vehicle was given back to me. I complained about the undisclosed parts pricing which didn t take place before replacement to management and to cashier as I paid. Who told me she hopes my day gets better with a disingenuous smile. No one offered to clean the interior when I mentioned my disappointment. The work was done within 2 hours but finishing details were dismal and careless. My family are retirees from GM. Room for improvement at Zeigler Buick. I would post photos of available.

I called in to ask some questions and Jazlynn was very knowledgeable. Great service.

I just had a wonderful experience at Ziegler Buick Cadillac GMC! The service advisor, Mohamad Yaghmour, was so polite from beginning to the end of my appointment. He even took the time to take brake dust off my one rim.The technician took the time to explain the two problems with my car to my satisfaction. He even put it up on the lift to show me the hole in the CV boot. I will definitely use Ziegler exclusively for my car!

I don t write reviews that often but Amadeus was such a nice guy, he was able to help me out. I had a great experience here. Thank you again!!

Great Dealership, staff is very helpful. Go see victor, he's patient and answers any question you may have if you're unsure of what you're looking for. I drove off in a used 2018 hybrid hyundai sonata. Couldn't be more happy.

Wayne was super helpful yesterday! I would definitely come back and do business with him.

One of the best car experiences I ve ever had in all the years of purchasing cars

Fast &efficient service. Comfortable waiting room. Reasonable prices.

I have been purchasing vehicles for 50 years. Jeffs service, attention to detail, excellent products found at Ziegler is miles ahead of any other dealership I have ever dealt with.

Thank you omar shebli you the best I like the way you work and take care of us

Dionte, the Business Development Manager was awesome! He answered all my questions accurately and made things so much easier once I got in the store! Ray Jando was a great sales guy, and I recommend them both!

Wayne Taylor was very helpful and made the process of purchasing a car easy and fun. Thanks for your services. I will definitely be back and will refer family and friends.

5stars for zeigler in liclonwood and for my sales person jeff for getting me in my new cadi!!!

I had the pleasure of David Hernandez finding out that my $180 car battery did not need to be replaced. My aftermarket car alarm was causing my vehicle not to start correctly. He went beyond to determine this intermittent problem that I had. If you need great customer service ask for David Hernandez in the service department!
Thank you David.

I appreciate the customer service Fady and Lisa were wonderful and a pleasure working with

Carlos was of great assistance to my and my brother. We had several questions, and he managed to answer them all without hesitation. We recommend his services. I love my Lexus and look forward to extend my relationship to other members of my family. We also thank Lisa for helping me find a good deal with the bank. Good service from Zeigler

I was referred by a friend of mine that had purchased a Buick before. I wasn't too sure to go into a dealership to buy a new car before because of previous experiences. Carlos made sure my experience was an excellent one, as he went slow and allowed me to ask all the questions that I had. I will keep coming back to him for every car that I need in the future.

Great staff and great service. Jeff and Rick were amazing to work with. Super easy out of state transaction. Transportation was also great

Zeigler Buick GMC Cadillac Lincolnwood had a great time purchasing 2 vehicles. Drove straight back to Grand Rapids from the sales lot. No issues with either one. Thanks Kyle Sims.

Jonathan Moscovitch is amazing to work with! He really went the extra mile in making sure we left satisfied.

Exceptional and unparalleled customer service. Mr. Rick Botic and his team took really good care of me. I reccomend to anyone. Thank you!!!!

Overall Zeigler Buick Cadillac GMC provided very satisfactory and efficient service. A specific salesperson who was very helpful is Miguel. He was very friendly and eager to learn more about me, and he did all he could to satisfy my needs.I am very pleased with his service particularly. When buying my next vehicle this will be the first place I visit.

Mr Wayne gave me excellent customer service iwould recommend this dealership and service anytime .thank you very much .

Unbelievable experience - jonathan moscovitch was amazing

Everyone I dealt with was pretty cool. The salesman Omar, the manager Dan and the finance lady Lisa were all amazing people. Highly recommend purchasing a vehicle here.

Overall, pleased with my experience and would recommend Wayne to future customers, ensured I was certain on my decision and well informed.

If I could have rated Zeigler Buick GMC of Lincolnwood higher than a 10, I would have. We had a wonderful experience at the dealership. Keith Gerstner, our salesman, was the BEST; kind, patient and informative. All of the attributes a salesperson should have. No pressure. He took his time with us throughout the process. The showroom was very clean and inviting. We LOVE our Buick!!! Thank you! Will recommend Keith and the dealership to anyone in need of another vehicle.

He truly is a professional! He helps and resolves problems and comes up with great solutions! Hes helped so many people get into vehicles from the suburbs to the city! If your looking to get into a vehicle i would speak with him.

Keith was very patient and showed me as many cars as I needed before finding one that was a great fit for me. He made this typically tedious process enjoyable and I would highly recommend.

Thank you Jeff for getting me in my first car! Love Zeigler and will come back soon!!!!!!

Updated review: Fraz Khalid left. We brought the Escalade in for the Thermostat, which is a very simple $40 part. After three days we haven t heard anything so we called. They called us back at 1 PM and said the car was ready, when we got there at 4 they made us wait about 20 minutes while they got paperwork together and the bill was $400! Labor here is very expensive! They took us out to our car and it was DEAD. They blamed the cold weather. They jumped it. We were very upset that they d had the car nearly 4 days, weren t ready when we got there, overcharged us for the very simple item, and left our car outside or left the doors open and killed the battery. We said that if it was dead tomorrow we would certainly be back. The guy very sarcasticly responded ok sure that s fine since we do sell batteries here. The card he gave us says Tony Jaramillo. Sure enough it was dead again the next day and had to be jumped, and when we brought it in this sold us another battery to the tune of several hundred dollars. Isn t that convenient? Avoid this place.

We brought our Escalade here for a front headlight. Many other auto repair shops were hesitant to change the light because the part is expensive and one shop even said he had never done it before! We decided to try a dealer and came into Ziegler this weekend. We were blown away by the customer service of Fraz Khalid. He was VERY courteous, professional, and extremely knowledgeable. I will definitely be back thanks to Khalid. Thank you for an excellent experience!

carlos and jeff are the best. No pressure sales. Very upfront about everything. We are very impressed with the employees and the dealership as a whole.

Very good people and great service.
Thankyou Daniel perez

Saw a vehicle online, emailed them. Immediately got an email back from Kierra very impressed with her effort and professionalism. the service has been great. Very rare to find a dealership with this kind of effort these days.

Just got my 2017 Jeep Wrangler Sport! Thanks to nick depalma and jeff in sales and to the managers and finance guys! Can t wait to take the top off this summer!

shout out to jeff for getting me in my new cadi! i higley recommend jeff and zeigler!

Wayne is very professional and friendly. Very knowledgeable, patient, and understands what one is looking for. I recommend him 100%

After a VERY difficult start to the used car buying experience with Ziegler I spoke with Steve the new GM of the dealership. He was appreciative of the feedback and understood the frustrations I felt through the process with the two previous salesman who kept playing some little game of lies and deceit on pricing. Steve assured me he was now personally involved and the situation would be fixed. He directed me to Jonathan Moscovitch in sales who was extremely professional and beyond helpful. Jonathan went above and beyond to provide detailed information on the vehicle including numerous detailed pics and specific pricing that we agreed to. Jonathan was a breath of fresh air to a frustrated customer who was ready to walk away and spend a little more at another dealer just to not have to deal with the previous used car manager. Our buying process was a little more complex since we were out of state and would not be able to physically see the vehicle until we arrived to drive it home. Jonathan provided more than enough detail for us to make our decision. Upon our arrival on day of purchase Jonathan and his team were prepared with a car that detailed, paperwork all in order, no extra sales pitches on any add-ons making the entire process seamless. We were in and out in less than 30 minutes back on the road to drive my daughter's car home. Steve and Jonathan are both professionals in the car business and worth your time to call or stop in. I would not hesitate to buy another car from Jonathan again in the future.

Very good service! Miguel helped me a lot with what was best for me he was very kind and patient with me.

Jonathan moscovitch is a rock star.
The service department needs help.

Excellent customer service by Miguel he did a great job and was very helpful in the buying process loved ringing the bell. Definitely will recommend Zeigler Buick.

Our salesperson Darek was THE BEST!!!!! I would definitely buy a car from him again. The only negative thing I have to say about the experience was the wait time. We shook on the deal at 2:15, but did not sign the final paper work until almost 4:45. Darek didn t have anything to do with the wait time so totally go buy a car from him.

Helpful team worked hard to get me the car I wanted to buy in my budget! Very happy!!

this place is amazing such friendly staff my salesman Amadeus Perez was absolutely awesome very informative and friendly

Jon was so helpful in helping us find the perfect family car!

We Highly recomend this dealership for the service of your car! We brought our vehicle to be serviced and David was the gentleman that helped us and offered outstanding service and care! We got an awesome new loaner to use for a couple of days while our vehicle was in for service and repairs. He kept us updated about our vehicle and explained the work the vehicle needed and the costs. After a couple of days he called us and had us come in and pick up the car. Very satisfied with David's outstanding customer service I will definitely bring my car for service here from now on! Thank you!

Jeff helps me buy my first car. He is so professional and very accommodating in guiding me choosing what best fits my choice.
Thanks Jeff!!

Just a quick inspection but everyone was friendly, helpful and professional.

I walked in convinced that there was only a small chance I would walk out with a car that day. I was pleasantly surprised to find folks willing to find what I wanted and negotiate a fair price. The entire team hit home runs with me as well as my son who joined me at the end of the process. It was by far the best car-buying experience I've ever had.

As usual this dealership never fails to disappoint always a breeze to get the car I want for the right deal. And always hooking me up with the best sales people, especially that of Kyle Sims. Charismatic full of energy and full of customer support. Kudos to the guy. Go get your car here! Ask for Kyle Sims!

I've told them that I will pay the full amount, we had discussed price and expenses. After I brought a certified check for what we had discussed it appeared that they had increased the numbers, out of nowhere, there is a 900 inspection charge + a 2500 PRO PACK not optional protection package in expenses where nobody could truly clarify before, that after they knew I want it.

Carlos Murga was a great sales consultant. He was very understanding to what type of vehicle I was looking for at the right price point for my budget. He showed me my new Jeep Renegade at great detail, helped fill out paperwork to get the sun roof repaired, and broke down all of the available financing options and add on packages. Carlos made this a very easy and confident purchase. I will definitely recommend my friends and family to Carlos and Zeigler Auto Group.