Updated review: Fraz Khalid left. We brought the E...

Updated review: Fraz Khalid left. We brought the Escalade in for the Thermostat, which is a very simple $40 part. After three days we haven t heard anything so we called. They called us back at 1 PM and said the car was ready, when we got there at 4 they made us wait about 20 minutes while they got paperwork together and the bill was $400! Labor here is very expensive! They took us out to our car and it was DEAD. They blamed the cold weather. They jumped it. We were very upset that they d had the car nearly 4 days, weren t ready when we got there, overcharged us for the very simple item, and left our car outside or left the doors open and killed the battery. We said that if it was dead tomorrow we would certainly be back. The guy very sarcasticly responded ok sure that s fine since we do sell batteries here. The card he gave us says Tony Jaramillo. Sure enough it was dead again the next day and had to be jumped, and when we brought it in this sold us another battery to the tune of several hundred dollars. Isn t that convenient? Avoid this place.

We brought our Escalade here for a front headlight. Many other auto repair shops were hesitant to change the light because the part is expensive and one shop even said he had never done it before! We decided to try a dealer and came into Ziegler this weekend. We were blown away by the customer service of Fraz Khalid. He was VERY courteous, professional, and extremely knowledgeable. I will definitely be back thanks to Khalid. Thank you for an excellent experience!