Greater TEXAS Federal Credit Union Review

FRAUD! So this bank is NOTHING but problems. Run away as fast as you can. Despite financing numerous cars, if you don't pay attention to the statements they will FRAUDULENTLY add charges. I understand one time could be a mistake, but it seems like every car I finance, problem arrises with them fraudulently adding insurance. They will argue, harass and especially someone by the name of "Jonathan Wilder" who is in charge of this. By his level of harassment, I would not be shocked if whatever insurance they are adding fraudulently he is probably getting kick-backs for. I have never met a bank who has people who work there that argue with customers and harass them. Never been late on payments...this guy is absurd. I am shocked they allow someone to work there of such low class.

So if you want a bank who will fraudulently add charges, harass you, argue with you from the cesspool of society...this is the bank for you as long as Jonathan Wilder works there. If you want to have to go as far as having to write public complaints, make complaints against the Attorney Generals office and with the Credit Union Board and have to go to Court...this is the bank for you!

I have been with this bank for over 30 years. I have moved almost an hour away, but I wouldn't change for the service I receive is great.
Thank you, Greater Texas Credit Union!

well, i have never in my 20 some years of being a member of GTFCunion
have i been inside your banks...only by phone and now online...since i started with direct deposit..but i have had very good service from you and that is why i have stayed for so many yerars..personnel is always helpful, courteous, friendly...thank you very much for all you do..continue...

Well, so far this new Bill Pay is not been useful. I waited until the 6th to pay my bills due the 1st as you all requested, and tonight I cannot even sign in to the website anymore. The sign in is asking me for passwords and such that I haven't used in years: I just signed in.
Now I am going to be later on paying my bills and cannot get through to anyone for assistance.

While the service I receive when I go in person is stellar - the staff is very courteous and efficient, this review deals more so with the customer service over the phone. They close to early at 4 o'clock except for Fridays when they close at 6 o'clock so most of the time, I have to call them for questions and concerns. However, their service over the phone now is lacking. I have held an account here for over ten years and this past year, I have noticed a sharp deterioration in the quality of their service when trying to call them over the phone. This holds true across many departments. Anytime I call, I can expect upwards of a 10 minute wait and many times it is without an answer. Most of the time it gets rerouted back to the receptionist until I reach his or her voicemail. Its very frustrating as a customer to feel so helpless when I need some sort of assistance. I can only speculate as to why this decline has happened, perhaps they are short staffed, but I hope it gets alleviated soon because I am ready to go elsewhere.

I refinanced a vehicle about 6 weeks ago and my 2nd payment is now due. I still cannot make an online payment on their own website by transfering from my GTCU savings account to my GTCU loan. I reported this in mid-August and it still hasn't been fixed. This is absolute basic functionality for Internet banking which I've used with other banks and CUs for more than 10 years. It should have been fixed immediately when initially reported.

Normally they are good, however they have lost 2 of my checks and when I try to contact them they either transfer me back to the main number or hang up accidentally. I've called them numerous times with no resolution to my issue.

Greater Texas Credit Union is the very best place to bank. The truly care about there customers . They are not consumed with what is best for them
like big banks are. They care more about what is best for their customers.
And in my book that says a lot.They always go the extra mile teaching their customers how to save and invest and always being there for them when they make mistakes. They treat you like one of the family.
THANKS GREATER TEXAS CREDIT UNION

Had document notarized and liked the appointment meeting and the time it took to get documents reviewed and signed. I was even offered to get the whole document printed. Been a member for about 44 years and will never leave my GTCU!!

I'll be there tomorrow in person because they dont answer the phones and when they do the person is rude. Ready to close my account. This credit union is horrible.

I had a problem with my Visa payment made last month. Everyone was very helpful. I did have to wait about 20 minutes on hold to talk to someone. Otherwise I would have given a five star review.

Very poor customer service. Will not provide me with information about my own account via telephone.

After 40 years of service provided to me and my family by GTFCU personnel I strongly recommend this credit union!

The branch in Arlington has the worst CUSTOMER SERVICE

I worked with Ingrid and she was incredible. I had so many questions and she was patient and answered every single one. She took the time to explain and made sure I understood before moving on. We were planning on switching banks, but now will have to reconsider.

The supervisor would not allow my husband to get his PRINTED check from work cleared because he deposited it on June 29 and it can't clear until Friday July 6 because "his 30 days of being a new member is up on July 1 (2 DAYS FROM TODAY). If he would have deposited it today then he could possibly get it cleared immediately". This lady WOULD NOT allow his check to clear because he deposited it 2 DAYS before his 30th day being a new member with day 30 being on a SUNDAY. He was unaware of this 30 day policy but she said "IT'S WRITTEN ALL OVER YOUR SIGNED PAPERS". I explained to her how TODAY IS MONDAY AND YOU'RE TELLING ME THAT THERE'S NOTHING YOU CAN DO TO ALLOW THIS CHECK TO CLEAR WHEN TODAY WAS MONDAY, 1 DAY AFTER HIS 30 DAYS AS A NEW MEMBER AND SHE SAYS THAT "He should have waited until today to deposit the check and it would have cleared immediately, but since he deposited on Friday June 29th then it won't clear until July 6th". I then asked her "So we have to go an entire week with no money, no food, and no gas?" and she replied with "YES SO SORRY"!!! This was the customer service supervisor with Greater Texas Credit Union of Austin support line, unfortunately I was so angry that I didn't get her name or it would DEFINITELY BE IN THIS REVIEW! Anyways my Husband went down to our local Aggieland Credit Union and he said they cleared the check immediately and removed all his fees, that he had already had attempting to pull from his account, without him even having to ask. So Aggieland Credit Union is GREAT!! But the support call center located in Austin is BEYOND TERRIBLE!!!

I feel that this credit Union is not good for someone looking to rebuild credit or with loans during hard times. Because of this I am closing the account completely which includes my credit card. I tried them because a family member had them but now I see why they left. If you re looking for a credit Union that actually helps you go with UFCU or Navy FCU.

Online banking never works and it's very hard to get a hold of someone when a problem inevitably comes up. It seems like there is always something wrong with this place's system and services. They flagged my address as invalid, so I couldn't use my debit card. When I called, they told me that my address was invalid because it couldn't receive mail. Tell me then... How did I receive my debit card? Oh, wait. I received it in the mail. Hmm.

Very frustrating ordeal, attempting to log in after being a member for well over 10 plus years and I can't log in??? I've just logged in last month, if something has changed "let me know" i've given my account number, entered the "i'm not a freakin robot code" my GTN password and I still can't get in!!! I was prompt to give my security answer and I still can't get in!!! this is crazy!!!

Great staff help with all solutions. Been with them for several years and very happy. They help us with solutions to meet our needs. Very friendly.

What an awesome place! I had to open an account with a $5 deposit years ago to find out if I wanted to get a loan from these people. That $5 deposit grew to $11.27 over the years till I finally decided to close the account by their request. Then I find out they charged me a $5 inactive account fee from the proceeds. How generous! I hope I get a chance to use them again....never!

I HATE using your bill pay! We've had an account for 35 years and now I have to find a new credit union!

They have always been so helpful. I got I to a bad situation & I spoke to someone & they listened & stepped above & beyond to help me out of it.

If you like people actually answering when you call customer service, you do not want to bank here. If you like GOOD customer service, you do not want to bank here. I spent all morning calling them. They have a weird phone system, that re-routes to the operator after a certain time instead of placing you on a queue. This is frustrating because it means you re being sent to the back of the line each time instead of just waiting your turn. When you finally get a hold of someone, they more than likely will be the wrong person and will send you back to the queue. I asked to speak to the supervisor due to the agent interrupting me every 5 minutes and you guess it, I ended up talking to the receptionist desk again. I had to take off from work and go to the actual office. They re not customer friendly. Save yourself the headache and go to RBFCU. I ve never had to wait longer than 2 minutes with them and they ve been great at explaining everything and making sure I understood correctly.

The New Online Format! Well, several things different. It's a learning curve for me, and I am a computer person. :| The time limit needs to be extended or at least have an option to extend it. Other than those, it's useable.

Horrible service. Get ready to be put on hold for 30 minutes when you call in. If you have a credit card with them they only report to the credit agencies once a month. I ran my card up then paid it off the next month but my credit score went down 100 points for 60 days because of their slow reporting.

I called the Main Office in Austin because I was having problems accessing my account on line. Leora assisted me with such courtesy and patience. What excellent customer service.

I've been banking here for years, always great friendly service. Quick to process loans and always ready to help.

I Have Been A Member Since 2005, And The Staff There Is Great. They Have Always Been Helpful To Me. May God Continue To Bless This Bank And Its Staff.

Service is deteriorating.
New online banking software doesn't work. Confirmation messages are not being sent, so access to accounts is effectively denied.

Software doesn't appear to have been tested in 'the real world' before rollout.

Call for assistance do no good. The response is
"Too bad/so sorry"
"No one here can do anything to help you"
"We really don't care -- it's not our problem."
" good bye"

Been a member over 30 years. and they have always strived to address any emergency or standard financial needs. Thank you!!!

Will never use again. I had to reach out to them to get the information for my car loan, then they wanted to change me for paying by phone, very rude, no paperwork, no account number, nothing and then charge me extra. I went to the branch to get my documents and all they would give me is a sticky note with my account number. A STICKY NOTE?!?!?! Incredibly unprofessional way to welcome a new member. I will pay off this loan and never use them for anything again!!

Newflash I don't need to show a pay check stub to cash my check or to put money in my checking. All banks are able to cash my payroll check without a stub.

Their customer service is poor. And I don't think I will do business with them. I hope you won't either.

I have been a member of this credit union for so long, I can't even remember how long! :-) Started sometime back in the early 90's. The people that wok here now - and in the past - have never been anything but professional and courteous. When my hubby asks me why I don't bank a little closer to home, I always tell him why mess with perfection? :-) Even when I lived 9 hours away, I still had my account with GTFCU. And I never keep a lot of money in there. But they always treat me like I do! Thanks to everyone there for always being the best!

I had been given a Visa gift card from Greater Texas Credit Union for my birthday. I called them up using the phone number on the back of my card to inquire about my balance. The first time I called, the person who answered the phone refused to give me my balance to my gift card because I did not know how much was originally on there. I explained to him that was the very reason why I was calling. He then very rudely told me it was against policy and put me hold and hung up. I called a second time, this time another person answered, I explained again, and she told me card was closed now, and hung up on me. NEVER have I had such a negative experience with phone support for a gift card balance check lol. Worst bank/union ever.

Worst place ever to have a loan. First they lost my mazda 6 title. Later i was selling mi other car and i went with the buyer to the bank to pay off the loan and guess what, they lost it again and it was another car. They give a certified copy when i give then the original title. Long history short i lost the sale, like 1 month later i paid my entire loan and called to get my title sent to my place after 13 days call back and they still had it in there. I just went there took my title and rifinance my other car loan with RBFCU with s better deal save money and no BS. Stay away from this "bank". Worst customer service ever in my life.

I received a letter from them that my final payment on my car loan was less than the normal monthly payment. So I paid that amount. I received a late fee of $18.00 dollars because they said I was late. I didn't argue I just paid it immediately. I then I get another $18.00 late fee on the car loan. So I called and got the runaround, and said a manager would call. No call. I called again only to be told the same. The third call after getting excited the guy told me was I had a late payment on my RV so they were not going to give me my car title until I paid that. I told him that is a different loan and if he wanted to play that game I will not pay the RV loan until I get my Car title. He told me he didn't care. I asked to speak with a manager and he said they are busy and I should call back. Totally illegal, unprofessional and shady. I was steered here by Nyle Maxwell GMC. I think there is some kick backs going on here. I still have not received the title.

They will build a branch anywhere but south Austin it must be policy because they'll put one in Kyle, bastrop or cedar park plus 2 in north austin trying to fund a shared branch is difficult as well

As a bank they are very friendly in person. I use the account in Callaghan, Rd, SA, so thumbs up for them.

Recently enquire about a mortgage and was left puzzled as to the quality of customer service. I have a feeling it was because I'm an international client and they couldn't be bothered dealing with me. Some of their methods of looking into your employment history are antiquated to say the least. The figures (length of mortgage) they came back with were not the ones I asked for. Not going to waste my time anymore.

Website is awful. Customer service is bad. Never sent me a statement or an invoice after I got my car loan and I went through h*ll trying to figure out how to pay them.

Customer service, online banking, and their app are all terrible. I ve put up with a lot over the years, but I m done. I recently lost nearly $100 in fees due to this bank s errors. Now I m trying to close my accounts, and I can t even get them to return the last $5 in each account. It s ridiculous.

Fast, friendly, always available by phone and responsive to overseas emergencies. I've banked here since 1983 and don't have a single complaint.