Norma Martinez

Review of Greater TEXAS Federal Credit U...

If you like people actually answering when you cal...

If you like people actually answering when you call customer service, you do not want to bank here. If you like GOOD customer service, you do not want to bank here. I spent all morning calling them. They have a weird phone system, that re-routes to the operator after a certain time instead of placing you on a queue. This is frustrating because it means you re being sent to the back of the line each time instead of just waiting your turn. When you finally get a hold of someone, they more than likely will be the wrong person and will send you back to the queue. I asked to speak to the supervisor due to the agent interrupting me every 5 minutes and you guess it, I ended up talking to the receptionist desk again. I had to take off from work and go to the actual office. They re not customer friendly. Save yourself the headache and go to RBFCU. I ve never had to wait longer than 2 minutes with them and they ve been great at explaining everything and making sure I understood correctly.