Manolo Sanchez

Review of Greater TEXAS Federal Credit U...

I had been given a Visa gift card from Greater Tex...

I had been given a Visa gift card from Greater Texas Credit Union for my birthday. I called them up using the phone number on the back of my card to inquire about my balance. The first time I called, the person who answered the phone refused to give me my balance to my gift card because I did not know how much was originally on there. I explained to him that was the very reason why I was calling. He then very rudely told me it was against policy and put me hold and hung up. I called a second time, this time another person answered, I explained again, and she told me card was closed now, and hung up on me. NEVER have I had such a negative experience with phone support for a gift card balance check lol. Worst bank/union ever.