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T
4 years ago

To say I am impressed with the service at GrabAGun...

To say I am impressed with the service at GrabAGun would be an understatement. I ordered a gun from them on a Friday, after talking with customer service. After completing the order, I was prompt that it may take 5-7 business days to ship. About an hour later I get an Email with a tracking number. I figured they had just printed the shipping label. On Monday afternoon, I was killing time and thought I would check and see if it had been shipped yet. I track the package and it says it was delivered to my FFL dealer. I was shocked. I call to see if this is correct and it was.
The gun was everything I had hoped it would be and arrived in perfect condition. I will be buying my next gun from GrabAGun. Great people to deal with.

C
4 years ago

Bought a hand gun Monday got Email Tuesday saying ...

Bought a hand gun Monday got Email Tuesday saying it was shipped picked it up from my FFL dealer on Thursday for $5.99 shipping. Tell me wear you can get that deal. Grab a gun has got my business from know on. The price was right the gun was great and the service was great. Did try to call there phone line that needs some work.But great job on shipping out a great gun. Thomas King

D
4 years ago

Product availability was great. Packaging of produ...

Product availability was great. Packaging of product wasn t. Product arrived with shipping box unscathed but ammo box destroyed. Little packaging to protect purchase. Several bullet tips damaged. Will shop again. Hopefully packaging improves.

K
4 years ago

Ordered April 1 and still do not have my package a...

Ordered April 1 and still do not have my package as of April 26. Several emails and a phone call have resulted in zero results. Their communication is terrible and ineffective. Avoid if you can find what you need anywhere else.

R
4 years ago

Horrible Customer Service. Nothing but a SCAM!! ...

Horrible Customer Service. Nothing but a SCAM!! Left on hold for over 1/2 hour; then hear a single ring and back in a loop. Another ring about 30 seconds later and then loop again. After 6th time, hung up and called back. Exact same thing. Tried other option (both 1 and 2).

Would never due business w/ these folks again. Strongly suggest your AVOID THESE FOLKS LIKE THE PLAGUE!!

S
4 years ago

I waited to do this review until I had multiple tr...

I waited to do this review until I had multiple transactions with these guys and I have never had an issue. Every order has been great and all have arrived in less than 3 business days from the day I submitted payment. Great prices and fast delivery. My local FFL asked me this time why I didn't let them order for me and I told him what I paid including shipping and transfer fee. He said he couldn't even get the gun at that cost.

T
4 years ago

I am so thrilled to have created this new invite i...

I am so thrilled to have created this new invite into grabagun. I am working on a gov. project that is I9 confidential so I ammaking sure I have my goggle page working proper for my affiliates. I look forward to the amazing adventure in sporting .I wish you all a Happy autmn and I look forward to Halooween, Pumkin pies and Xmas Seasons ........ I am using my gmail so email me any time the newsletter. I am also in Ameritrade.

M
4 years ago

Items ordered stated they were in stock. Weeks lat...

Items ordered stated they were in stock. Weeks later, I was told item were out of stock? I had to wait to get my refund. I would have rather had the stuff out of order to begin with. I know mistakes happen but this was two different orders a week apart.

J
4 years ago

EXTREMELY FAST!!!

EXTREMELY FAST!!!

Ordered a Ruger rifle online Tuesday morning, and it arrived at my FFL on Thursday shortly after 1pm. Saved about $92(With FFL Xfer fee, Tax, shipping) Over BPS/Cabelas. Will certainly be buying firearms again!

D
4 years ago

Fast shipping. Great pricing. An online gun deale...

Fast shipping. Great pricing. An online gun dealer that puts the customer first. From the email letting me know a sought after item was back in stock, to the sale and the arrival of the gun in less then a week. First class operation.

C
4 years ago

This is definitely a real Texan, leaving a real 5 ...

This is definitely a real Texan, leaving a real 5 star review on GrabAGun.
First off i been wanting this specific firearm for a year now. Emailed the shop and got a response, the very next day! Michael was helpful and went through the steps on purchasing and shipping.
Couple months later. I called to make my purchase.
Hannah was awesome, and very friendly. Everything went smooth with no problems. Easy as 1, 2, 3.
I recommend GrabAGun to anyone.
I will MOST definitely be doing more business with GrabAGun
Thanks again

R
4 years ago

I bought the Bushmaster XM-15 M4A3 for my wife, sh...

I bought the Bushmaster XM-15 M4A3 for my wife, she shot it and fell in love with it. It was easy for her to handle, shot, break and clean. It's was just the right caliber so the recoil was not to heavy and the recovery was quick for a follow up shot. Again the Stoner design has came through even for a women to use for sport, hunting, and self-defense.
Thanks to GrabAGun for a large selection of firearms, great prices, a great flat shipping rate, fast shipping and hopefully good customer support. I have bought several article from GrabAGun and have always been completely satisfied and never needed customer support yet but would suspect it would be as good as the buying end.

M
4 years ago

Gave them a 2-star on Yelp. Guess the owner did n...

Gave them a 2-star on Yelp. Guess the owner did not like that too much and wrote back to my review but not addressing it directly to me. Mature. I wrote about my experience when I was there-- to have my transfer done. The guy working was being a smartass the whole time and made a comment about wanting to "strangle" some people (referring to another customer). Business owner said I contacted them too often about the status of my handgun. So what if I was eager to get my gun? So what if I followed up? Instead of apologizing for my bad first experience at their company he read my other Yelp reviews and criticized my judgement and writing. You serious? If they can't take reviews (good or bad), then get some sensitivity training. Better yet, they need to get better customer service training. But wait, I am not their customer and don't ever plan to be. I recommend you go read under the OTHER 396 reviews and see how many people dislike this place. Now I know why.

H
4 years ago

I recently purchase a beautiful Lyman Great Plains...

I recently purchase a beautiful Lyman Great Plains Flintlock from Grab a Gun! It was the very best price I could find after a lot of research. Shipping was prompt. I am extremely happy with their service and my new gun!

B
4 years ago

I received my order pretty quick and all of the it...

I received my order pretty quick and all of the items that I ordered were in the package unharmed! I ordered some furniture for my AR-15 and my rifle looks awesome now!!! Thanks a lot GrabAGun!!! The parts I ordered were hard to find elsewhere and the prices were the lowest as well!!!

K
4 years ago

Got the right product in great shape. Product was ...

Got the right product in great shape. Product was packaged well and protected. Great price on the ammunition. Shipped super fast, I was amazed. It arrived before I even tried tracking the product. Thank you Grabagun.

D
4 years ago

Grab a gun has deals better then anywhere I have f...

Grab a gun has deals better then anywhere I have found! Huge selection at great prices! On the down side shipping takes forever, if you don't mind waiting you won't find a better deal from a trusted store. I have made many purchases through them, the items always show but expect about 2 weeks before you get your items. I ordered a Diamondhead folding front sight about $30-$40 cheaper then anywhere was selling so i really don't mind the wait when I'm saving that much $! Bottom line great company with great prices but very slow shipping!

J
4 years ago

Great prices, friendly and knowledgeable staff. W...

Great prices, friendly and knowledgeable staff. We are lucky to have one of the top.online gun shops in the country in our backyard. If you are looking for a new gun this should be your first stop. They don't keep everything in stock so place your order online and wait for pickup confirmation before going in to get it.

A
4 years ago

To Whom it May Concern! I had a Great experience d...

To Whom it May Concern! I had a Great experience doing Business with GraAGun and would not Hesitate to do Business again with GragAGun! I ordered a Ross Stainless Lever Action in 45LC 20 inch Carbine. It Arrived on time to my FFL and 10 Days Latter After Filling Paper Work the Gun is in My Hand! I checked Out the Rossi Thoroughly by putting some snap Caps through it to see if any hang ups or Problems, Works Perfectly! This has been one of my Best Xmas Presents to Myself Ever! Thank you GrabAGun Great Price on a Great Gun! Costumer Service was Great too! --- Alex Causey

E
4 years ago

Ordered a handgun from grab A Gun, and had it in m...

Ordered a handgun from grab A Gun, and had it in my hands in 4 days(ordered on Friday, received on Monday). This is the third firearm I have ordered from Grab A Gun, and always receive fast turnaround. They are also the cheapest of any on-line dealers I have found. Will always but from them.

D
4 years ago

Purchasing my pistol from GrabAGun was an overall ...

Purchasing my pistol from GrabAGun was an overall great experience. When I asked a question through the Contact Us link on their website I received an answer within 24 hours. The pistol I that ordered arrived at my FFL dealer 4 working days after placing the order. This was much faster than I expected with their basic shipping. Even with tax (I live in Texas) the price was lowest I could find anywhere. The next time I want to buy a firearm I will start with GrabAGun.

W
4 years ago

I had been looking for several months for a CZ 75P...

I had been looking for several months for a CZ 75P-01. GrabAGun got some in stock, so I ordered one and just after, it showed "0" in stock. Afraid I had missed out again, (i did from 2 other places) I called GrabAGun and their employee went to the warehouse and got one and put my name on it and shipped it out just a little while later. That's the kind of customer service that will keep me coming back!! I love My CZ and the great service from GrabAGun!!

W
4 years ago

Terrible business practices. I placed an order on ...

Terrible business practices. I placed an order on a Friday for a fairly expensive rifle after receiving multiple emails advertising the price and a subsequent notification from the company that it was back in stock. I didn't receive shipping info so I followed up with them the following Friday and was told it would ship by the end of that day. Then Monday I got an email saying "thanks for your order" followed immediately by another saying they were issuing a refund. So basically they tied up a few thousand dollars of my money and screwed me around for 10 days, lied about it, then told me they didn't have the rifle in stock so it would be refunded... in another 5-7 business days. Frankly I don't believe they actually have the items they advertise - it's just a ruse to get people in the door.
UPDATE: The first two purchases were each for magazines and one of them had to be returned because it was wrong. It's one thing to ship a magazine promptly (and correctly 50% of the time); it's quite another to aggressively market a deal on a rifle you don't have and then BLATANTLY LIE ABOUT IT when I contact you a week later to make sure you have it in stock. The fact that they tried to share my order history in a pathetic attempt to discredit me - conveniently forgetting to mention that they messed up half of them - only reinforces my opinion and proves how sleezy their business practices are.

P
4 years ago

This is the place to go for weapons and accessorie...

This is the place to go for weapons and accessories. I ve purchased from them many times and have only a few issues. It really depends on who you deal with. Some representatives are less personable than others. I would have given a five star review otherwise. Customer service goes s long way no matter what industry your in.

B
4 years ago

My first gun buying experience, have to say that t...

My first gun buying experience, have to say that the crew here handled my situation very professionally and treated me with the utmost respect. My order was at the shop ready for pickup in 4 business days. I'll definitely be back for my second, third and fiftieth gun purchases. Thanks again guys!

R
4 years ago

My item was out of stock, I was notified it had re...

My item was out of stock, I was notified it had returned to stock, I ordered it, payment was accepted, and payment also cleared before order was shipped. I contacted customer service requesting order status and was told it would take 3-5 business days once the order was received before it will ship. Order was shipped 3 business days after placed (Not including a holiday or weekend) and received on the 5th business day by UPS. Item was as described and would order more given the chance I require it and the price is as good as the item just ordered. It may be coincidental or chance but recently after this order the Credit Card I used was compromised and had to be cancelled, this is one of the vendors I used that was not one of the normal online stores I usually use so I question how payment info is stored here but have no reason to believe with confidence this was the store that allowed my card to be compromised but this did occur recently after purchase.

R
4 years ago

This was my 3rd or 4th gun from Grabagun. All have...

This was my 3rd or 4th gun from Grabagun. All have been good, but this time they did really well. My Smith & Wesson came in screwed up (it's a known "problem" with some Smith revolvers, I won't go into detail, it's not even a functional issue). I called Grabagun and sent some pictures before doing the transfer, and they agreed it was defective. They did this in a matter of minutes. I had the FFL return it without doing the transfer, and they sent me a replacement. Replacement came in quickly and was fine. I'm just happy to report how quickly and how well their guys there got on it (Jonathan & another guy whose name I forget). They will continue to get my business (and usually they've been less expensive than other big online guys as of late). Nice job guys.

B
4 years ago

First experience with GrabAGun. Went with them be...

First experience with GrabAGun. Went with them because they had the Rhino 60D in stock. Fast and inexpensive shipping. Item shipped quickly and was at my FFL within a week of placing the order.
I was surprised, however, to find that the Rhino appears to have been shot a fair amount more than would be expected for factory testing. Significant carbon build-up on the cylinder, wear marks on the cylinder release, and a loose grip screw.
Nothing I can't clean up, but would have preferred that my "new" gun be a little bit newer.

T
4 years ago

After buying several firearms and boxes of ammo fr...

After buying several firearms and boxes of ammo from Grab a Gun over the years, My most recent ammunition order was refuses due to the fact that I live in Illinois! I guess this company has decided that since I live in a anti-gun state, I don't deserve to be able to protect myself and my family. I will not do business with a company with such a bigoted point of view.

P
4 years ago

I have made many purchases at Grabagun and I will ...

I have made many purchases at Grabagun and I will make many more. They have the best prices in the DFW metroplex hands down. The staff has always been great, friendly and helpful. Shipping has always been very fast for in store pickup. Great group of people. They have my business. Thank You Grabagun.

J
4 years ago

I've used Gunbroker in the past but decided to use...

I've used Gunbroker in the past but decided to use GrabAGun based on recommendations from Reddit. This transaction was so much simpler and smoother than anything I had from Gunbroker. There was no calling the seller, faxing forms, or dealing with local Fsl's. I simply purchased the gun, selected which Fsl I wanted to ship it to, and picked the gun up when it arrived 4 days later. So smooth and easy.

D
4 years ago

Best price on the web for the item that was purcha...

Best price on the web for the item that was purchased.
Very good order status communication.
Shipping was fast and the shipping charges were very low.
All around excellent web purchasing experience.

M
4 years ago

Ordered online and store pick up at the store in C...

Ordered online and store pick up at the store in Coppell I don t mind the 45 minutes drive, the price of the gun I bought was cheaper than anybody else online and gun store I was happy with my purchased, definitely will do a business with them again sooner or later.

R
4 years ago

Grab A Gun is great. There was a small problem, wh...

Grab A Gun is great. There was a small problem, which was completely my error, but they got it resolved quickly, and everything is great. I plan on doing more business with them soon. I highly recommend them, to anyone. I give them 5 out of 5 stars.

D
4 years ago

Great Prices and super service!

Great Prices and super service!
I live near the store location in Coppell and was able to go in and order what I was looking for and picked it up a week later.

Z
4 years ago

The crew was helpful and friendly. There was a lin...

The crew was helpful and friendly. There was a line almost out the door and they were on top of their game getting everyone vetted and authorized to transfer their purchases to them. Great prices. Will use again.