3 years ago
Our experience with the Ginther Group warrants a v...
Our experience with the Ginther Group warrants a very negative review. If this review helps even one person out there looking to sell their house find a better agency than the Ginther Group, it will be worth it.
Here is a shortened version of our home-selling nightmare.
--The Ginther Group cares more about getting the sale then the people they are supposed to be selling for.
They give misleading information about how long a sale will take rather then being honest about your specific home. Their averages look great but may not actually for you. Ask them point blank!
They have a cancellation fee ($750) if you decide you no longer wish to sell with them because you are displeased. It is in the contract! It must happen a lot for them to put it in there. I checked with four other real-estate companies, none of them had a fee like that and said they would rather just let an unhappy client go and keep a good name, but not these guys.
They spend very little time helping you, their client! Our agent left on vacation 3 different times in the 5 months it took him to sell our house, once for two weeks.
When asked if rather then cut the price again, what else he could be doing to help market and publicize our house, the agent became quite angry and defensive but wouldn t tell us what he was or was not doing to keep the house current.
After asking multiple times, and via multiple platforms, for our agent to keep us more updated (with feedback from showing and market movement) we still had to call him for every little detail and send reminder texts about things he said he was going to do.
--The Ginther Group does not value their client s home security.
They lost our house key and didn t even really care! The lock box for the house key they say is safe and tracks who opens the box for showings, was actually broken, was not ever tracking, and they only had a guess who had walked off with our key, leaving the house unlocked. When we expressed how displeased we were they shrugged it off and said they recommended to people to re-key a house after they buy it anyway, so it didn t really matter. They couldn t seem to understand why it mattered to us as the owners of the home.
--The Ginther Group recommends shoddy workers. Both the painter and the general contractor that the Ginther Group highly recommended we use had subpar work: paint splatters all over the hard wood floors and granite, hand prints in the paint, and a door painted shut! The contractor didn t properly fix the items he was hired to fix (for example, rather than fixing some soft rot around a door frame they covered it with caulk. And after we had moved out, and the house was under contract, the contractor and his crew left the door to the house open all night. We happened to come by the house in the morning to check on things (since there had been such a pattern of problems) and found the front door wide open, heat on, just wasting energy and money!
The Ginther Group has poor inter-agency communication making it harder for you to sell your house. They have a different person over every little aspect! Your agent doesn t know what the MLS listing says, someone else does that. Your agent doesn t run the paper work, someone else does that. There is a co-agent in case your agent is unavailable, but they don t actually talk so she knew nothing about what was happening most of the time.
There is more that went wrong. But I am running out of space allowed. Even going to the head broker didn't help. Let our bad experience help you out, and go with a different agency!