Genialloyd Reviews

Customer service seems to have gotten worse in recent years and the costs for the policy have increased

The "pay your policy" section is hidden. It should be home immediately as soon as you log in

Quick and easy policy purchase, really two clicks. Great company throughout. Recommended

Excellent company, rapid assistance and the solution of claims !!!! From my experience I felt followed and protected. Thank you

I would also need insurance coverage for atmospheric / hail events and vandalism, but for the moment it is not available.

Excellent price / guarantee ratio. I'm on my 4th renewal after evaluating other proposals.

congratulations to the operator who made the policy, a very competent and kind girl.

A little high prize considering that I have never done any claims. The legal protection coverage ( 10,000) is very low. For the next renewal if insurance change conditions do not change

All clear and smoothly
Easy and fast

Unbeatable price, also I think it is the simplest and most intuitive site of all, and above all they do not harass the phone with advertising. Bravi!

Preventive procedure, changes and online payment quickly and easily. Price slightly competitive compared to online estimates of competing compgnie.

Raise the prices despite never having made a sin with blame in 20 years of driving and the continuous devaluing the value of the car

I have been their client even before it was called Genialloyd with both car and motorcycle policies and I have never had any problems. Efficient in information, when it also served in direct settlement and in the organization of roadside assistance.

After several attempts to unlock the conad convention, I found a very helpful assistant. in a moment the policy was applied.
Good service and good value for money.

Terrible nearly a month to ensure the camper which is already ensured with them. The only positive note the extreme kindness of the young ladies of the call center of Lecce.

GREAT PRICE AND VERY FAST SERVICE, CONGRATULATIONS !!!
Very satisfied ... I confirm yet another year!
New year insurance always the same! I am really satisfied!

I have been a genialloyd customer for two years, they seem to me to be serious, punctual and offer the right value for money for the insurance product. keep it up!

for now waiting for communications. Online policy quote. They have requested risk certificate via e-mail ... they accept max 5MB !!! but as their accompanying form must also be attached, all attempts have failed, even lowering the resolution of the scan. Fax not working on Saturday and Sunday. This morning (Monday), as if by magic, the fax started ... (but electronic machines also have a short week?)

Easy, fast, trouble-free and cheap, I have been insured with genialloyd for both the car and the motorbike for more than 10 years, I am very satisfied

Both the site and the app are simple and easy to consult

As always number one, few manage to make you feel pampered and followed like Genialloyd does

Even if you do not make accidents and the merit class improves, every year the prize increases, always. If you call for clarification they tell you that it has increased for everyone, that if you had accidents it was even worse. They are not very different from all other insurances.

The renewal was very comfortable.
I have been a customer for years and I must say that among many I believe it is one of the best

after 3 days of attempts I was unable to enter my personal area to renew the policy although I have repeatedly asked for a new password I was able to renew only by going to the segugio.it website

Insured via website
Easy intuitive and fast
At the moment I can't say that good
Fabrizio

After a few years of satisfaction with Genialloyd, I have to change my mind today. To carry out a vehicle change with the policy already in place, I had to send at least 10 emails, with attached attachments of the requested documents and postpone the withdrawal of the new vehicle; on the phone, every time a different operator asking for my personal data ... I am dismayed, I asked to speak with a manager but I was denied.

The BUY button is misleading, it does NOT put you at the bottom of the page, but above all CONGRATULATIONS !!! (after having matched the credit card is misleading) .... but you don't try to use it? The compliments are made after the purchase ......

I got on well with Genialloyd, a small problem immediately solved.

the industry's best, affordable prices and excellent service

Excellent company, serious and competent, highly recommended.

For years with genialloyd and so far never a problem or a disservice ... very well

I happened to have to change my policy and it was very easy. Perfect.

They charged me an accident, (and therefore the cost of the policy increased) without even sending the expert to verify, when I had written to him that there had not even been contact with the other vehicle, and without witnesses, without cid. Requests for explanations plus voice to the call center and in writing to the claims service have never answered me. As soon as possible I will definitely change company, even if I will spend more.

I work as a genial agent and can say that my colleagues are true professionals

I'll be short and concise ...
From this year, by switching to expert guidance, my new quote was just over a hundred euros lower than the price of the current policy. But rightly so, for several days, despite the various attempts, the site went wrong and did not allow me to pay. Reluctantly I then had to accept the old one (which is still better than all the others I have compared), where the payment transaction MAGICALLY happened immediately. Among other things, even the number of assistance has never deigned to answer. Might as well take it off right? Consistency just

Maximum availability and speed in handling the paperwork, lots of friendliness

the phone waiting a little longer then everything is fine

Every year the prize increases instead of decreasing, and they wanted well 27 for a change of residence (one month from the deadline) when the other companies do it for free. We are mad

Of legalized scoundrels since, given the same guarantees and conditions, each year the prize increases even if contracted without incidents with fault in the first class and with 30 points on the license

infinite waiting times, sending complex documentation and without feedback

Accurate and affordable discounted price of office is thanked Genialloyd

as often happens the Genialloyd rates are the most convenient, the only drawback the attempt to pay the premium late at night stopped without any message, done in the morning everything worked

Once again I have chosen Genialloyd for the renewal of my car insurance: simple and immediate from the site; obviously, as with any contract that you sign, you have to read all the clauses carefully and check only what you actually need. The presence of a discount is another factor of merit. A top rating also for telephone assistance: very short waiting time, courteous and prepared the operator who assisted me. The only drawback: the telephone line is not excellent.

great service, competent and very courteous staff. thank you

Bad experience. I based the purchase of a car on their information except to take it back at the time of stipulation.
Unclear and smoky.

Very useful service and very easy to use! Thank you

I chose Genialloyd for the four consecutive years and after asking the competitors for various quotes, I renewed for the fifth time.
I have always had excellent answers to my expectations.

Very bad experience, more than a month to update the estimate and the guarantees required. Absurd treatment

Excellent customer service in case of need, convenience and ease of use ... What more do you want from insurance!

Courtesy from the support staff. Wait a little longer to be able to talk to an operator

Good morning everyone in this very fast way in the renewal of the policy.

fast and good value for money, a savings compared to the previous policy of over 150 euros.

Always precise and fast in practice, clear and intuitive website, recommended.

The obligation to stay at home could have been taken into due consideration with regard to the insurance amount.
It's more than 75 days of car downtime.

Like every year, for 25 years now, all is well and in perfect timing. Thank you.
p.s .: next year I expect a better discount.

I have been a customer for years and have multiple policies ..... now to complete this trivial payment for a car replacement, it has been hallucinating, nothing less, and I will explain.
Since this replacement was with a new car and I also wanted to insert a fire it is theft, alas, I had to call. I called yesterday 18/12 in the afternoon around 18.00 and I waited a long time and then a VERY SHARP LORENZO MATRICOLA M (and I don't remember anything else) ATTACKED THE TELEPHONE ... it is clear, the line did not drop , attacked him. Ok call back but I WAIT MORE THAN 20 MINUTES listening to that damned record with the usual news for over 20 minutes and I say twenty minutes .... unbearable until I give up, I attack the phone and I called back this morning concluding with a kind operator.
So, to you at genialloyd, just to make you understand .... I would have spent a hundred euros more just to not have that torture ... and I'm serious, I don't say a thousand euros, certainly a thousand no, but a hundred I assure you !!
And then
for the replacement I sent you an email to the address indicated by you with two files attached: accompanying and booklet ..... well I know you won't believe it but the first email you send me, it says THAT IT IS NOT OK, THAT SOMETHING MISSING ... I tremble at the thought of having to call you again .... but this time it's okay, quickly an operator answers me and tells me that the email I just received can be considered null, everything is ok !! Here, mystery why you sent it to me .....
Conclusion: you can't wait twenty minutes without knowing if and when you will answer me .... and watch out for the smart guys who attack the phone .... thanks

competitive proposal. The purchase phase is not entirely intuitive. Thanks so much

the convenience of paying from home and the efficiency in practices

I have 5 vehicles insured with this company. I do not put 5 stars for two reasons only: 1) the limitation to 30 years of the age of the expert driver for motorcycles, a restriction also valid on a 125 scooter, which my 27 and a half year old son is absurd that he is not able to drive ; 2) due to the lower competitiveness from an economic point of view compared to other companies, which was rather clear years ago. For the rest, excellent service

On 24/12 by telephone I made a quote for the new car I purchased; not having the license plate and the delivery date yet, it was saved according to the car model to get a rough idea of the price. On 3/1 I am notified of the license plate number (but not the delivery date) and I decide to go online and insert the license plate in the quote to correctly check the difference with the car currently insured. Here, be careful if you should do it too: when you enter the plate, you are asked whether to save the quote or buy it. I did "save", of course not knowing yet the delivery date, but being the lower price quote than what I currently pay, the genialloyd system, due to an internal error, has continued the practice, activating in all respects the insurance on the new car and, alas, deactivating it from the "old" one, leaving me literally on foot. Hence the ordeal with the call center, no secure information, a rebound between them and the administrative, promises of contact that actually never happened. When I get to know the delivery date of the new car, on 9/1 I call (I recorded all the calls with the call center to cover my shoulders) and the operator sets the coverage for both cars for 10 day / 1 in such a way as to ensure that I can go with the old car to the dealer and collect the new one. I explicitly and voluntarily asked several times if the old car was really covered and I was answered yes: from multiple checks carried out on 9/1 and 10/1 on the motorist's portal the old car was NOT covered by insurance. I have been insured with genialloyd for more than 10 years and since nothing ever happened I have always considered it reliable. It is the second time I have encountered problems and they have not been able to solve them, literally leaving me on foot for their problems.