They charged me an accident, (and therefore the co...

They charged me an accident, (and therefore the cost of the policy increased) without even sending the expert to verify, when I had written to him that there had not even been contact with the other vehicle, and without witnesses, without cid. Requests for explanations plus voice to the call center and in writing to the claims service have never answered me. As soon as possible I will definitely change company, even if I will spend more.