Genialloyd Reviews

Unable to speak to an operator. To find the phone number, I hunted for treasure. They never reply to emails !!

it took 1st week to take out a policy ......
a disaster

I am very satisfied with the relationship with Genialloyd, his behavior with the customer is such, at least so far, that no intervention on my part is necessary.

You always save, and not only on the RCA, the real saving is on the various options and tow hook always included!

PROBLEMS OF ACCOUNT MANAGEMENT, CALL CENTER FOR THIS PROBLEM IS INEXISTENT. Finally after a long time, they contacted me and reset my account. Problem solved

From the e-mail notice of the policy renewal, the web page is not reached to make the payment. Directly from the Site even worse, by entering the personal area the system only provides for the management of the policy and the vision of the coupon, and absurd does not in any way report the possibility of being able to pay Online. Called a first operated, incompetent, who says he is there only to make the payment by phone (so I should give my details to someone I don't know and he is incompetent) I asked for information to know how to pay online, and what did operator do? cowardly he put it down. I call for the umpteenth time after the previous ones, and I meet an operator, a little better human and organized. that gives me some explanation. First and foremost, I'm an IT and I've been doing this job for 20 years, I do everything online and the first time I meet a site where there is a difficulty in understanding how to pay a receipt about 30min thrown away. Let alone if you HAD a problem!
Therefore I consider the SITE poor both as a web interface and as a guide or assistance to the user, the FAQs are embarrassing as well as absolutely useless. Operators, even if this is subjective and it is not correct to generalize, many do not have the passion and nature of this work and therefore they carry it out in an approximate, superficial and mediocre way and this is to the detriment of the company.

Timely and accurate service, even in the event of a claim. Among the cheapest and complete tried until today.

I've always had a good time but lately the site is very slow.

Excellent prices and assistance. Online payment is very convenient.

the list of Ford Transit vehicles is not complete.
The call center (paid call) takes more than 10 minutes to respond
Getting to the payment method is complicated

Excellent insurance. I recommend it to everyone, cheap and with first level services.

Even if the prices are "honest" and the site is aesthetically well done, it is not possible for a company of this size to make people lose days.
Documents sent that disappear into thin air, site terminals that do not work, emails that arrive after two days and wait endlessly on the phone.
Needless to say, I'll have to postpone the car collection and waste more time.
Not recommended.

Convenient price and fast and safe payment methods.

Easy contact operator help ok immediately renewed. Thanks.

For years I have been a Genialloyd customer, both for my car and for my bike. I must recognize that it has always been an insurance as well as very convenient (also following the various agreements available), also efficient and punctual - always intervened promptly in the event of a broken down vehicle. In addition, customer support is always available to support and inform about policies

I wanted to thank the lady who called and solved our problems.
Thanks Stefania Morando and Giorgio Viarengo

Presentation and clear, simple and above all fast procedure. Congratulations

Excellent insurance company, the comparison always with others but I think online is the best

Very simple and secure payment. Discount for the passage to an expert guide of over 10 euros.

One week I sent documents, faxes, lots of phone calls and nobody received the documents I sent, friendly staff but there was nothing they could do, so lost a customer

A few years ago I got rid of the auto contracts of the agencies with the so-called insurer friend, that friend is not, that does not give you any additional service, which in case of accident makes you manage the practice from a legal center located in another city. Friendship is always paid regularly and you have no problems. I wonder what it takes to pay more if not to give the salary to the employees of the agency. The insurer is one of a thousand jobs destined to disappear, swallowed up by online services, when they are efficient and convenient. When I went to cancel the false friend insurer, he made me a thousand problems. With G. I have no problems with cancellations, with what I paid before for a car I assure two cars, the call center guys have always been courteous and they quickly solved the passage when I changed the car, with the plate that did not arrive , which I needed to work on Monday. Maybe I managed to get rid of another "friend" insurer for home insurance, I canceled with RR and with pec, 90 days before. I already made the estimate with G., I would pay half with the same guarantees, but the guys told me that we must be sure that the old contract has been canceled. Last year I forgot to pay the prize in December and the "friend" insurer, instead of phoning me in a friendly way, sent me a RR, in April, from a collection agency with threats and fine. What privileges have these insurers? I naively ask myself: that there is some powerful lobby? The same goes for online banking and I'm also working to have an accountant online. When you sign a contract with them, you're married. Live the online services and live the Genialloyd! .

competitive price combined with simplicity and streamlined bureaucratic procedures

no problem in renewal, pity that we cannot add the guarantee natural events

I have been a GENIALLOYD customer for car insurance for years. It was one of the first companies to offer 'new economy' and not 'brick-and-mortar' (traditional with an office) online service. The service is very efficient, fast and the prices cannot be beat. I understand why ALTROCONSUMO was chosen for the best quality / price ratio.

The prices of the policies are low (especially those of renewal) and the assistance is very efficient in case of need.

Insured for several years with Genialloyd, I have needed guarantees several times and I have always had a prompt response from the company.

I have been using genialloyd policies for a few years for my 2 cars.
I am satisfied.

BETTER NOT TO HAVE PROBLEMS TO SOLVE EVERY OPERATOR TELLS HER
FROM THURSDAY TO MONDAY (and it's not over)
FOR A PLATE CHANGE

I waited until the last days granted pending a real act of caring towards its customers in these days:
extending coverage in the event of an imminent expiry of 15 days is only a proclamation and not something useful.

convenient even if every year, a little, but it increases

What a disaster, 10 days spent on the phone listening to the voice that apologized for the technical disservices and advised to try again tomorrow. It is the slowest site

Little insurance, but really not very serious. It is three days that I try to get a policy and I still haven't got off my feet. They have a lot of problems with the servers and so much more, especially from 12:30 to 14:30 and around 20, who knows why !! ??? Staff incapable, incompetent and irreverent, but to understand or not that the loaf pay you the insured ?? Professionalism 0. To never hear from you again.

I renewed an expiring policy that I had with another insurance company and I have saved a good 370 (about 40% less). Easy use of the site, just a small data update problem that I easily solved with the telephone operator (M3207) who was very kind and professional.

clear, easy to read, convenient conditions. Easy payments. Efficient call center. I have had a couple of small problems over the years and they have solved them smoothly and with serenity. Recommended!

very kind, fast and very competitive as a value for money.

I have renewed the insurance, the most convenient for my profile. I appreciated an additional small discount that I was offered close to the deadline.

I am their customer,
three phone calls made to get in touch with them, resulting in 40 minutes of waiting per phone call and no one answering.
Sent various complaints online and no one calling or answering
Online reactivation does not work
Now fortunately I was able to get in touch and the operator was quick to solve the problem
However, that's not good

As long as we talk about savings, it is undoubtedly a low cost company compared to the others, so you save. Unfortunately at the first "INTOPPO" for an obvious mistake not mine, you find yourself talking against a rubber wall ... in other words, no one contacts you, the time passes and in the end I find myself paying triple the amount saved risparm !! SUPER DISAPPOINTED ....

Many times the web application fails when editing a quote. At the call center, for information on changing the estimate, wait even 15 minutes

Good evening
send a good Happy birthday discount (4/5) can not be used on car insurance renewal (22/5) but only on new policies
It sounds to my ears like a joke
and as an invitation to .... evaluating proposals from other vendors.

really excellent system regarding the issue of the policy.
I hope that subsequent events will also be treated with the same regard.

Excellent insurance! Indisputable quality and price !!!!

excellent in all three insurances with their excellent prices

Excellent site, it offers great flexibility in configuring the policy

simplicity fairness and honesty.
Thank you

amazing guys for 15 years i have this company they made me tribulate pr 30 days peche their payment platform had problems and also i am, i left 85 calls to the contact center 10 emails to solve their problems we did it but what a disappointment , I have threatened to go to the 48 floor of piazza three towers, do it all so they wake up, they are convenient but with little attention to customers the rest is image propaganda. Dante Lombardi

AFTER A YEAR WITHOUT ACCIDENTS AND CLASS OF MERIT 6 I PAID MORE

I have been a customer of the company for many years. Luckily I didn't need for very serious reasons, but those times that happened to relate to the company, I found availability and professionalism. Costs are also quite affordable.

Without doubt the best online insurance (and I have tried several ...) especially when they decided to retain customers and not let them escape ... Good work !!