Garavel AutoGroup Reviews

I always come back to this dealers. They are super professional and do care about their customers. They are honest and reliable.

Keith in the service department went above and beyond. Being a mom with an infant I accidentally brought my car in for service on the wrong day. Realizing I was on the verge of losing my mind Keith managed to fit into the schedule and have my car ready within a few hours. So thankful for him and the team!

Dealing with Wrangler Rob and Garavel was super easy. Could not more highly recommend a salesperson or a dealership!

I don t even know where to begin because the service here went above and beyond! The second I met Barbara she made the experience of buying a car so stress and hassle free. I left that same day with not only an amazing deal, but a car I truly love. I can t thank you enough Barbara and Mary for making my day with all of your help and laughter:)

Was ready to sign a deal but they were unable to close it out..

Garavel and Sal were great. I upgraded into a brand new 2019 Jeep Cherokee and love it! Everything went according to plan, and I love the new design of the Jeep.

3 weeks after driving the Jeep I bought at Garavel I had to bring it in for engine trouble. Luckily then it was still under warantee and they fixed it...I thought. Then the starter engine failed. Then the whole engine again which they are taking apart now. This time the warantee is not applicable..unless they missed the cause and it's due to a manufacturer fault. Which is the case but they won't pay for all of engine to be replaced. Id not expected to pay anything for another's mistake. No loaner car either until last min.

Sal Iodice was an excellent sales person. He was friendly, knowledgeable and gave me undivided attention. I totally will recommend him to my friends.

Lawrence was probably the best service person I have ever worked with. Smiled. Friendly. Knowledgable. Made helpful suggestions. Trusted his advance. Overall outstanding. Wish other service personnel were like him.

I dealt with Maikel and he was the best salesperson we have met in a very long and arduous car search that led us to Jeep in Norwalk. We had been to a few other Jeep dealerships. We were treated with a lot of care and respect and given a lot of time and compassion and training on the car's features. We feel very lucky to have dealt with Maikel and will definitely get our next car from him. Mary in sales was also lovely and fun to work with and the woman at the front door greeting everyone was very sweet and happy to see you every time you came in. :)
Also, the refreshments are lovely!

Excellent job by Mark, Jessica and Mary to make sure that I got the vehicle that I wanted. The process was easy and there was never an ounce of pressure. Thanks to all of you!

My daughter took her 2014 Jeep Wrangler Unlimited to Garavel on 12-7-16 for an oil change. As part of the service they did a safety checlk and advised her that she need her rear brakes replaced (pads & rotors). She called me and being suspicious since the vehicle only had 34,000 miles I had her take the vehicle to Midas who stated and showed her as well as offering photos that the rotors were like new. they did replace the pads for $207 but since I wasn't available to do them myself that was fine. Garavel had wanted an estimated $600 PLUS for their "repair". Reported to BBB who is currently investigating it but she absolutely felt she was being taken advantage of because she is a female whom they assumed would simply pay what they said.

GARAVEL SUBARU OF NORWALK CT: HAS NO INTEGRITY

I purchase a used car from Garavel Subaru of Norwalk on 8/22/2015. I had owned it for about 70 days, the warranty in CT was 60 days, and it was driven less than 1000 miles. On or around the 70th day the transmission went on the car. I contacted Gregg Catandella (service manager), and he told me he would look into it and get back to me. Gregg Catandella never called me back. So I went into the dealer a week later to speak to him (he was very rude and yelling at me). After yelling at me, he asked me to bring the car in to look at it. Several days later he called my wife yelling even though I gave him my cell phone. He was very rude to her, and told her it is no longer under warranty. He said they could fix it, but it would cost $3,900 dollars; the purchase price of the car was around $9,000.

GARAVEL SUBARU OF NORWALK CT: HAS NO INTEGRITY

We had initially brought our PT Cruiser to the Chrysler Dealer in Greenwich, with major disappointment poor customer service, they did nothing to check the vehicle and address our concerns, we had been told that the PT Cruiser needed a new transmission so of course we wanted it done correctly so we brought it to the dealer with little help from them.
We then had it towed to GARAVEL Chrysler in Norwalk which we should have done from the BEGINNING awesome experience from the moment we told the service department of our concerns they listened, investigated and found that it was a totally different issue that was causing the Cruiser not to function at the same time we were given a list of things that needed to be addressed.
Concerned with the cost they were able to tell us what needed priority and what could wait, we have since been doing the repairs in stages.
Keith has been great, with oriented exceptional customer service which you don't find much these days.
I would ABSOLUTELY recommend everyone to come to this dealer. THANK YOU Keith!!!!

Disappointing experience. Right when I thought I had finally found a straightforward car buying experience my expectations were brought back into check. I had a deal on a Thursday to buy a vehicle from Garavel. The initial visit was very low pressure and simple. They came forward with the exact numbers and were open to taking the price down further. It was also easy to get the added "accessories(IE Vin Etching)" taken off. I left with a literal handshake agreement with the sales manager and an appointment to pick up the vehicle that Saturday. They ran my credit(which I don't let anyone do unless a deal is in place) and contacted my insurance for the vehicle change. That Saturday afternoon the salesman even called to make sure I contacted Geico to verify the changes. Things changed when I got to the dealership and was told by the finance manager that the sales manager made a mistake with a tax credit. This error would make the final contract $1600 higher. The same sales manager who I made a deal with on Thursday came back in to renegotiate the deal. He offered to give me $1000 back so it would "only be a $600 difference" from the contract that we agreed on. Needless to say, I walked out. The whole situation seemed way to well-rehearsed and like it happens on a regular basis.

I should have known better than to get my hopes up and think that I finally found a reputable dealer. The kicker is that the finance manager told me that they knew of the issue that morning. So I rushed out of work and called Geico to change my insurance with them knowing the whole time that the deal was different than what was agreed on.

Note to car dealers: Just be honest and up front! A fair price and someone that is trustworthy is really all that most of us our seeking in a car buying experience. When you make a deal its expected that you honor that deal even if you are the one who made a mistake. If you can't honor the deal you made then at least let the customer know ahead of time.

Worst experience ever!!!!!! Don t come here. Customer service in the front desk is absolutely terrible. Didn t give clear information and was very rude as well as the managing team.

Everyone one was super helpful and nice.Expectially my service guy Josue,I can be sarcastic and times,and he was always professional.Thank you so much for the time and energy put into fixing my car!

It's closed on Sundays but we were able to walk around and see that they had a good supply of different jeeps which was our point in going.

We waited for at least one hour and half to get served. The greeter did a horrible job accommodating people in the waiting room. We went in at the same time with the other couple. The greeter left them getting served first because they went up to her and asked for a couple of times. Eventually we had to stand right by her and try to ask to be served. Someone finally grabbed us. However, this guy didn t seem to know much about the car and was giving us general information which was not helpful at all. We did some test driving and ended up leaving with some brochures... I wasn t going to write this bad review until we visited the other Jeep dealer shop in Fairfield. We went there at 7pm on a weekday and immediately was helped with an amazing sale who went through all details in the processing of building a new car.

I worked mark/ Mary on the purchase of my new ram truck Both very professional made the process very very easy

Garavel Sales & Service area is very clean. Morning and afternoon service area always has a few goodies to snack on (including coffee and tea) as well as a charging station for your phone. The only suggestion I have would be if the car could be returned with a quick wash to freshen up "your ride". Great job guys, I'd definitely recommend you to friends & family.

Edison was so wonderful to work with! He made the whole process simple and seamless. Was very informative and helpful. I will certainly come back to this dealership for service because of him.

As someone just getting into a Jeep, I still had a lot to learn when I first walked into Garavel in Norwalk. The options are endless and without the proper guide, it's easy to feel lost. I gotta say--I really lucked out to find Neal Bournique. Not only is Neal a great guy, he's super knowledgeable, easy-going, and delivered a level of service that I've never experienced at a car dealership before.

Being that we've had a rough winter my car has been in the shop more often than I care to say. A few weeks ago my car was getting repairs from some prior incident which consisted of a new tire sensor, new tires, etc. Just last weekend due to the negligence of theI-287 NY State Highway DOT my car encountered severe pot holes. I was trying to dodge one, and two other ones were in my path. Like land mines that I was trying to avoid I needed to to back onto I-95. Unfortunately my car was damaged by this holes of destruction. Keith knew how often my car had been in Garavel due to the heavy winter we've been having and helped me by working with me, and make it something that I could afford. Knowing that someone wants to work with my situation and encourages me to be a repeat and very satisfied customer!

Great dealership. From salesperson Christian to Jessica in finance, the whole experience was amazing. Keith in service has also been extremely helpful. Will continue to do all of my Jeep business with Garavel Norwalk. Thanks !

Great costumer service! I have been taking my cars here since I purchased them and cant complain. The team is extremely friendly and always have a knowledge of their work.

Great experience all around. Maikel was awesome, a real Jeep enthusiast and expert who went above and beyond - - didn't just sell me a car, it was more like Jeep 101.

Consistent with my experience, the automotive and customer service were superior. Keith, my service advisor was very accommodating and helped expedite my appointment. He is always a welcome face when service is needed. I feel like I have a friend at Garavel.

Great experience and friendly staff made it an easy decision to go with Garavel.

My service manager, Keith, did an outstanding job getting me in and out quickly for recall work, and a 50,000 tuneup. He is always pleasant and accommodating. I look forward to my continued relationship with Garavel and Keith!!

Great place!Already bought 2 cars from there, Ed Maldonado took care of me and it was a great experience, hes a really nice guy and really helped me out, because of my bad credit it was a little hard to get me something nice for the amount I was approved and I wanted and needed something nice so I don't know how but he got me a nice Jeep Grand Cherokee which I'm loving it!!!!!!!! nice prices,nice cars,great people,really professsonal staff,my payments are so low that i got no worries at all!!!!thanks!!!!!!you guys rock!!!!!!!!

I had an effortless experience buying from Garavel. Annie and Wrangler Rob were both great and helped me customize my Jeep.

Great experience and we ended up leaving with a new Jeep! We dealt with Nate and he was very helpful and willing to work within our budget while still getting us what we wanted/needed. I would highly recommend and also he is a great guy to do business with.

My fiance tried going here looking to buy a new grand cherokee and the sales department was overly aggressive to the point we just looked at each other baffled and left. We decided to look elsewhere and he purchased a different brand all together. I didn't think it'd be bad to go back and decided for my car I would try to buy something used from them. The woman told me she'd call me back after 1.00pm one day then never called. A day or two later she sent an email blaming me and asking me what had happened. When I told her I no longer wanted to go after the car since there was no effort on her part, there was also no effort to keep me as a customer and I was just ignored. Very off putting place.

In communication always in terms of progress with Servive

**UPDATED**
Immediately after posting my review, the dealership called me and apologized for my disappointment. They issued a goodwill check immediately and I received it within a week. They worked hard to satisfy me (after posting a review) and I am thankful for their efforts. As a result, I have updated my rating accordingly. The original review is below.

Mixed review, unfortunately. I had a good experience during the buying process, but we hit a snag that has me disappointed. This snag, along with the fact that they very sneakily added in a $189 charge for VIN etching that I didn't approve, has me hesitant to make another purchase from this dealership. The vehicle I purchased was advertised as a dual DVD system with two units and two screens, which allows my children in the 2nd row to watch a different movie than the children in the 3rd row. Unfortunately, on our trip home from the dealership, we discovered the lower DVD unit did not play and is not functioning. My local dealership quoted $700+labor to replace the unit. Obviously we're not going to do that, but had I known the second unit didn't work, I would have negotiated that into my pricing. I asked the dealership to consider a token gesture of $200 and they have refused. It is disappointing to say the least as I feel that's a reasonable request. In the end, I can say that my salesperson, "Wrangler Rob," was great and did everything I asked of him. The finance manager Carlos was pushy and awkward, but very knowledgeable. But, again, it's a bit shady how this played out and I would caution future buyers to be extraordinarily thorough with checking to make sure all features work as advertised prior to signing the dotted line. Lesson learned for me.

The Team was great accommodating and got all done in a timely manner.

Keith, my service manager, was exceptional! He advised me of my options for service, provided a complimentary loaner, and followed up when he said he would. Thank you!

Kyle was great, made everything simple and fast. Had some trouble with the Service Department, they messed up the color for a simple order of plastic seat cover 3 times, left my pregnant wife waiting there for hours. Other than that we are happy with our '10 Jeep Grand Cherokee. Would definitely go back.

Thank You

The sales people were awesome, very quickly getting us into the type of car we asked for - no time was wasted trying to up-sell.

Very happy with the service Keith and team provided!

Unfortunately my experience with Garavel was just like most, salesman and finance coordinator process unpleasant, only positive was the assortment of vehicles which explains the experience we had because if you don't buy a vehicle someone else will.

The place is a confused and disorganized zoo. I have gotten a ,"Can you come back when we are not swamped" answer three times this year. One cannot get a reasonable appointment for service, not even an oil change. Do not hold your breath for a loaner car, that's a foreign-car nicety only. Two weeks out to get an oil change? No customer parking. No one remembers your name or your concern, even when repeated inquiries for help are made. This is not just a Garavel-as-low-end-dealership concern, it is unfortunate that American car dealerships have poor customer service after point of sale. And poor is being kind to Garavel.

it was great Akil is the best salesman of all time and definitely deserves a promotion. he knows so much. Everyone should buy their car from him :)

This dealership sold me a used VW van with 70k miles for 7K and now a year later it needs a transmission replacement. According to the salesman the van was owned by the mother of the dealership s owner and was in really good shape, but in reality I got a lemon. Please beware!

Great experience from start to finish, love my new Wrangler!

Very nice, clean and friendly facility. Everyone was helpful and professional!

I came in to get an oil change without making an appointment (the website said that an appointment was not required). When I came in, Rob asked me if I had an appointment and I said that they website said I did not have to make one. Apparently, that was no longer true and the website hadn't been updated, but Rob took me right in. He was extremely nice and understanding about it. Overall great experience as a first time car owner.

Thank you Joe for all your help!
Everything went smoothly best experience yet with a dealership! Anyone I know looking for a new car I wouldn't hesite to send them to see Joe!
Thank you again,
We love our new jeep!

Keith Zarembki was easy and knowledgeable to work with.

Maikel was amazing! He was so kind and really worked with my husband and I. He took us seriously, where as dealers on Long Island haven t. He is just fantastic

They did a great job! I recently took my car in for regular service and a recall issue. They provided me with a loaner car for the day and completed the service on my vehicle very quickly.

Maikel thank you so much for making our car buying experience second to none. Maikel exceeded all of our expectations and if you are looking for a new car, he's your guy. We truly value the time he spent with us and when we are ready for a new car, we are definitely going back to see Maikel!

Rob - thank you as well for everything. We look forward to working with your team again in the future.

Jessica - thank you so much for all your help with the paperwork and making the process seamless.

-Jamie

I have just purchased a second vehicle from Anne Granchelli at Garavel in less than a year. Anne works hard to make the experience of purchasing a car as easy and painless as possible. Anne is a pleasure to deal with, we were in and out with our new cars the same day. No games, no hassle, I highly recommend Anne and Garavel.

The people here are amazing....
They go out of their way to make sure that you get the right car for you at the right price.
Maikel was phenomenal. He went above and beyond to help me out when I needed it. He was kind and caring, and found the perfect car for me.
Mary made everything a breeze. She was funny and sweet, and made sure everything was explained properly to me.
Definitely come here if you need a car.
And ask for Maikel. :)

Best service center around! Efficient, comprehensive, and friendly. Thanks guys!

Also bought a new Wrangler from Annie, who was very knowledgeable, efficient, and able to help me find my dream car. Thanks Annie!

We had an excellent experience. The entire team at the dealership was courteous, very helpful and super friendly, and Rob McGuire was just amazing: professional, responsive, upbeat, knowledgeable. Just flawless. I highly recommend Rob and this dealership.

I recently purchased a used Mazda CX-9 from this dealership. I worked with Maikel Carmenati. Over the past decade, I have either financed or leased a few cars and I must say Maikel is, to be completely honest, the best sales person I've ever worked with. It's uncommon to find someone in sales at a dealership to be not only knowledgeable but also to be patient, listen to you carefully, be trustworthy, always look for your best interest, respond to phone calls/messages promptly and overall care for you as a client. Maikel, was exactly that and I felt very comfortable during the whole purchase process. The car needed some minor work done and Maikel made sure it got done exactly as promised. The great experience was also enhanced by Dina, the lady at the front desk welcoming me, offering a beverage and also making sure my kids were doing well and they were entertained. I'll be recommending Maikel and this dealership to anyone in the future. Thank you Maikel!

Cristian is an excellent listener and was very patient as I looked at every model of Jeep they had ! He was very accomodating and helpful!! Very professional, honest and attentive.

They work the best and give you excellent attention, I hope that the damage for which I was solved it

Exceptional fast and friendly service always -- the best dealership I have ever experienced. The facility is also very clean and offers coffee. And the showroom is bright and easily accessible.

I would definitely recommend Garavel Chrysler Jeep Dodge Ram located in Westport, CT to all of my friends and family. I have been a customer for a year and always have a great experience when I go in for service. I am writing this review due to the great customer service that I experienced today, September 21, 2015. I received a recall notification for a part and was told to make appointment at my local dealership. I did make that appointment however, there was a mix-up of the dates and when I arrived this morning; there was no appointment. Being the customer-centric dealership that they are; they took me anyway (with a smile) and actually completed the job faster so I was able to get to work earlier. They really considered my time and need to get to work, SO THANK YOU!!!

Keith is the best, always helpful and so nice to work with!!

Awesome service! In and out, Keith was my service advisor and I always request him, he knows me, my car and always makes sure I m taken care of

Buying a car is a huge decision and Morgan made it so incredibly easy! We walked around the lot to check out my options. Seeing the Jeep in person and sitting in it while all the features are explained makes a HUGE difference. I walked away from my appointment with Morgan knowing I had found the perfect car for me and with absolutely no stress! Everyone at the dealership was very nice and super laidback. I recommend this dealership to anyone and everyone!

Great professionalism and care provided to me during car check up!

Customer service was amazing! Richard was very knowledgable and thorough and worked with me to get a reasonable affordable price that worked within my budget!

Wrangler Rob was wonderful to work with! Very knowledgeable about all things Jeep! Highly recommend!

Nate Mills was excellent! He was helpful throughout the car buying process. He did everything in a timely, personalized manner. I couldn't be happier with my jeep!!

I had gone to another Jeep dealership prior to Garavel and the experience at Garavel was completely different. From the first phone call with Kyle to picking up my new Wrangler, everyone at the dealership was friendly and professional. No attitude here! It's a place I would not hesitate to just stop by to say hi!

Annie, Henry, Matt and Christine are the most accommodating and professional team I have ever encountered. The entire experience was smooth, efficient and flawless! Annie made me feel completely comfortable and confident with my new car purchase. I honestly felt like I was dealing with family.
I am sold on Jeep forever! Not only Jeep but Garavel Jeep.
Wish I could rate 6 stars!

Exceptional service. Cristian was patient, intuitive and super efficient. A pleasure to work with.

Garavel Jeep was the best experience I have had in all my years leasing cars. From the moment I walked in to their showroom, through the whole process, right to delivery of my new vehicle Garavel employees were the best. Kudos to Ernesto, Maikel, and Mary!

I visited the dealership to get information on buying out my lease or purchasing a new vehicle. Lisa L'Archevesque set up an appointment with Annie Granchelli. That was the best thing! Annie and Lisa made us feel welcome right from the start. Annie showed us some Wranglers and we took one for a test drive. I decided to buy out my lease and Annie made me feel comfortable with that decision and she understood my reasons for wanting to do that. Her professionalism and kindness meant the world to me and when I am ready to purchase another Jeep I will be sure to work with Annie again!

My experience at Garavel with Henry was awesome! The rest of the team was just as amazing. Henry was so friendly, professional, and honest. I got a great deal and would definitely recommend Garavel to future car-buyers!

We have done business with many dealers before, and I can honestly say the team at garavel jeep in Norwalk were hands down the easiest to work with. The entire experience was a pleasure. Very helpful staff and they accommodated us and made us feel welcomed. I would definitely come back when it's time for another new vehicle ans would strongly recommend this to everyone.

Let me first start off by saying this is the first review I have ever written so that in itself should tell you something about my experience at Garavel. I was referred to Garavel by a friend who had previously purchased two vehicles from this dealer. Despite trusting in my friends opinion I was still very hesitant. When I think of car salesman I think of hagglers, most are just out to make the sale, lets face it..that's how they make their money. From the moment I walked in, all my preconceived notions were put to rest!! My salesman Henry was not only amazing but genuine!! His knowledge regarding the vehicles and his professionalism was outstanding. He was nothing but straight up and honest with me. I also had the pleasure of dealing with Christine in the finance department. She worked so hard to get me the best deal possible despite being the only person working in her department that day. She was phenomenal. Overall, I would say my experience at Garavel was way beyond my expectations. I will definitely be returning for my next car purchase and I would highly recommend them!!!

Sales person Joe was excellent! Knowledgeable about the vehicles, was kind and attentive and made our purchase smooth! Love my new Jeep Compass latitude and Garavel is the place to go for great quality service and vehicles! This is my second jeep from them and I love it!

Great experience at Garavel!!! Maikel Carmenati was the right sales consultant for me. He made me feel confident to finally purchase my first Jeep Grand Cherokee. He s excellent answering all your questions. He is also Spanish speaking which was a plus for me!!! Mary Gallagher was awesome as well!!! Highly recommend !!!

Within the past month, my 2012 and my wife's 2011 both needed service. My 2012 blew a weld on the transmission output shaft, stranding me at a highway onramp, and the 2011 needed a new transfer case motor mechanism. Both Jeeps were taken to Garavel for service. Our 2011 was back on the road in a couple of days - would have been sooner but parts had to be ordered from MA. My 2012 was a bit different, taking a week and a half, but there was a backlog of transmission work and I wasn't able to schedule an appointment ahead of time. Being without my Jeep was frustrating but Garavel did all they could to get me back on the road as soon as possible, and helped my wife and I out with a rental car. All said and done, Wrangler Rob, Sean, and service genius Freddy came together to help us navigate our issues and get us back behind the wheel. Thanks again, guys.

I had a wonderful experience working with Karl. I would highly recommend working with him and with Garavel. They immediately offered to help me when I walked in the door and were very responsive and transparent throughout the entire process.

Annie was wonderful through the whole process of leasing our Jeep. Loved her energy and attentiveness. Will definitely recommend Garavel Jeep and Annie to our family and friends.