Exceptional customer service. This is my second Jeep from Garavel. My salesperson (Wrangler Rob) was extremely knowledgeable and thorough. My overall experience was excellent - I highly recommend this dealer!
Plus free coffee and bagels!
Maikel was the best
Honest and transparent at all times
Totaly recomend him for your car buying experience
I was just looking and not in a rush to purchase a car but I had visited other dealerships looking and I just wasn't comfortable with their people or their sell first and fast approach. I decides to try local and visited Maikel at Garavel Jeep and I was sold on his honesty and willingness to work not for himself but for me, I was the important objective not just selling a car.
He helped me decide and guided me through my options with his experience, I even bought a car but then changed my mind and wanted a different one, no problem mission accomplished thanks to Maikel.
The entire process was easy and fast and they matched the other dealerships price. Maikel even follows up with me to make sure that everything is ok. Great person to work with.
Highly recommended.
Bob M
I got my first car there 12 years ago and I can say the service is still amazing. Sal is extremely professional, attentive and very helpful with all my needs. I highly recommend Sal for your next car purchase.
The staff at Garavel is always pleasant to work with when purchasing a new car. I've purchased two Jeeps from this dealer and each time it's been great. The sales staff is helpful, never pushy, and you walk out with a good deal. Sal and Mark worked hard to make sure I got the car I was looking for at a good price that fit my budget. Jessica made the finance paperwork quick and easy. I'd highly recommend this dealership to anyone looking for a new Jeep!
I went in to the Garavel dealership knowing exactly what truck I wanted. I worked with Maikel who was absolutely awesome!! He didn't try to sell me on a new truck or one with a higher price tag but instead focusing on getting me in the right truck for me. It was the first car I have purchased and would recommend people to go back and work with Maikel anytime! Anytime I had a question (even after I bought the truck) Maikel answered me quickly with a concise and honest answer.
If you want a fantastic car-buying experience...go to Paul Garavel (Garavel Chrysler Jeep Dodge RAM (& Subaru)! They are THE BEST in customer service! Annie made me feel more like family than a car buyer! Carlos was a gem in finance & it's apparent Paul is terrific at running the ship...his employees are obviously happy to work WITH him!
I had THE BEST time at Garavel...and I was buying a car...had a blast...such a fun day/experience! Hurry up and go there!
#1 Hands down!
Excellent customer service. Very friendly people. No stress, answered all questions we had, took their time, no rush. Worked quickly to seal the deal. Would highly recommend dealer to everyone. AAA+++
Keith and Garavel are absolutely awesome to deal with! Responsive, accommodating, and courteous are just a few adjectives I would use to describe my experiences at Garavel, with Keith in particular.
Overall great service and friendly, low pressure environment to buy a car. Sal is very knowledgable and extremely professional. Highly recommended.
Keith and Ramon were very very helpful and polite. My experience was great and once the part arrived my car was ready very quickly. I would definately recommend coming to Georgetown Jeep and Chrystler for car work. They do a great job and they are definately fair because my price was cheaper than what I was told at first because there was less work than originally thought. They could have charged me and never told me they did less work but they didn't. That is just one of the many reasons why I will bring my car here in the future.
Thanks Keith and Ramon...
I would not recommend this dealership to anyone! They will tell you anything and lie through their teeth about service performed on vehicles only to leave an unsuspecting buyer a HUGE headache as well as repair fees! I would be very careful buying a car from them!
Big shout to Maikel and Wrangler Rob make the experience smooth and painless
Worst dealer I've experienced in a while. Arrived to not have an appt like I was told I had. The salesman knew nothing about the jeep I was interested in. And the jeep was flooded with water and not even cleaned up for a test drive. He pretty much told me it is "as is"! Pretty poor way to sell a car. I told him I never would have driven and hr and a half if I knew the jeep was that bad!! He really did not care! Pretty bad!
Very easy, no pressure environment. Salesman Robert Mauerman was highly professional, respectful and excelled at follow up. Delivery was timely and uneventful. Great place to buy a car.
Raymond was the best. I love my car. Thank you Raymond.
Annie helped make this experience great. I am happy with the final decision and will definitely recommended her and Garavel to friends and family. Thanks again, Annie!
I test drove several different cars and my salesman, Sal Iodice, was very easy to work with, got the answers to all of my questions quickly and had a very good knowledge of the vehicles. Garavel had many different vehicles for me to choose from. This was a very good experience for me. The financing was easy and when I made last minute change they handled it with ease. I recommend Jessica Cocco in the business department also
Worked with Christian on a Used Jeep Wrangler and the service was great! Also thanks to the rest of the staff, Charles, Lisa and Jessica for helping as well. Would certainly recommend!
Keith and the team provide great service and keep you well informed. I appreciated that they were able to fit me into the schedule that week, because I needed to drive on a long trip. I also appreciated the team's thorough review and diagnosis of what needed to be repaired and replaced. They did an excellent job.
We are grateful for Cristian who pointed us in the right direction and got us the price we needed and a car we love! We'll be back!
I met Wrangler Rob on my visit to Caravel Dealership! He was friendly & helpful & answered the questions I had.
I walked in to trade in of my old Jeep Cherokee for a new one!! Ended leasing a New 2018 Jeep Compass Latitude which make me more exciting, because soon I will get a new one again! LOL
At Garavel service Department is fantastic, highly recommend Wrangler Rob to help you getting a new car or any service you need!!!
Rob has a great way of making a Customer feel special. He went above and beyond what even I would have expected being in the customer industry!!!
Thank you ROB!!!!!! You earn an A plus in customer service!!!!
The service department in this Jeep is amazing! They did my car sooner than I thought and were fully knowledgeable about what was occurring to the vehicle. Would 100% recommend to anyone!
Keith was so helpful. I needed service and he fit me in so I could get things done when my car needed it. He is most knowledgeable and professional. Any time you go to service ask for Keith!
I recently went into this dealership to take a look at a Ford Explorer they had on the lot for sale. Maikel Caramenati came out to assist me from the sales department. He was not only very knowledgeable about the car itself, but he allowed me to make my own decisions and I felt was sharing some thoughts of what was best for me (vs. what is best for the dealership). This was the first experience I had with a car salesman who was nothing like a typical car salesman but more like a friend who was just trying to guide me and answer questions as needed. I did buy the car! I also want to comment that he is very communicative as to what is going on every step of the way in the process. After I purchased the car, I thought a light on the dashboard was a warning light for an issue and I brought it back. Maikel was very kind about it and explained to me that it was perfectly normal. He also allowed me to talk with their service folks and was ready to get the issue resolved. As it turns out, it was my mistake and the entire transaction was excellent. I highly recommend this dealership especially if he can help you !!
Complete waste of time. Drove over an hour for terrible service. Took the car I was interested in to get inspected at a third party mechanic only to find out it had a million problems.
STAY AWAY
Kyle made my jeep buying experience easy and stress free. I also liked the big selection of wranglers at Garavel. Will definitely be going back in the future!
Between myself and my family, we have purchased about 10 Jeeps over the years. I am a returning customer of Garavel in Norwalk. They worked along with me to get me the car I wanted and at a price I could afford. During the process, the sales & management team treated me with respect and kindness. I also needed some questions answered after I left the dealership and they were very prompt with their replies. I recommend them to anyone looking for a new car.
Thank you to the Garavel team!
purchasing experience was great- no problems with my sales person, the financing people or any part of that whole deal.
parts sales and service always seem like the customer is an inconvenient part of their day. if you call parts with a part number for a vehicle to see if they have it in stock and they wont tell you if its stocked without a vin . 3+ week service time and if you dont have an appointment. forget about wanting to speak with a service advisor in person without an appointment its an inconvenience. Took the vehicle in for an oil change (had 2 free when i purchased the jeep, so why not) an oil change which should have been 30-40 min max pushed 2+ hours and as a "curtsey" I got a coupon for a free car wash. Taking my business elsewhere where they haven't run out of Fs to give about people
Great communications, very helpful and work was done completely and in a timely manner.
Brought SRT392 Challenger in for service and was very happy with everything. They have you drop the car off the night before due to the virus situation. I did not mind this and was able to put my car in a corner spot on their otherwise busy lot.
Edison stayed in touch with me throughout the day. I had an open recall and had to drain/replace the rear diff fluid, and asked them to take a look at the brakes. These guys were very honest with me and admitted I had plenty of time left on the brakes and did not need any work done on them. I really appreciated that.
Car was in good shape when I picked it up, even had a steering wheel wrap for cleanliness. No complaints and will be back.
We had an excellent experience. The entire team at the dealership was courteous, very helpful and super friendly, and Rob McGuire was just amazing: professional, responsive, upbeat, knowledgeable. Just flawless. I highly recommend Rob and this dealership.
Sal made the whole process of buying a car a breeze. He got his time to explain everything about the cars in the dealer.
I just purchased my 2021 Jeep Wrangler Rubicon from Garavel Jeep in Norwalk,CT. My experience was nothing other than fantastic. From my sales consultant (Maikel) who was extremely knowledgeable about the product and was a great pleasure to work with to finalizing the deal with the general manager (Ernesto) who worked very hard in getting me the best deal possible. These guys were truly fantastic and I appreciate all of their help. I highly recommend Jeep Garavel Norwalk.
Mike D
Dont buy any car from them or take the care down there to fix it... we bought a jeep from them and they went and did everything possible to sell this car to us it turned out to be having problem with the steering and we took there three times and the problem still not fixed and every time we go there they gave you an attitude and make you feel unwelcome especially the service manager who wont even leave his office to explain to us whats going on what a bad place to go to... a big advice dont go there deal with jeep in Watertown they are the best...
Neal and Amir were fantastic to work with. Easy and professional. They made sure to Earn my business and I really enjoyed the process. I would recommend them to all my family and friends.
Christian was a great help and is hight recommended.
Maikel Carmenati was very professional in every way! He went above and beyond and was a true pleasure to work with!
Buyers beware! After purchasing a Wrangler from Garavel Jeep I was told it would come with two keys. After I paid I was told it only had one key as the other was lost. Then the parts department sold me the wrong size bolts to attach my side bars. They refused to refund me the $64 for the bolts. That $64 dollars cost them a customer for life. I live and work in Norwalk. I'll be sure everyone who talks about buying a Jeep is directed to another dealership. Do no trust this dealship, you will be burned.
Desk man checking me in for service would not look me in the eye while I asked questions and advice. Very high prices and no confidence in them. I had my car towed away from there quick!
My experience at Gravel Chrysler Jeep was excellent. The Sales Consultant Joe Melfi was very friendly, helpful, and honest! He worked with me on my Deal negotiating the price and gave me a great deal on my "new" Dodge I am so happy with my purchase! Thanks!
We had a great experience at Garavel, leasing a 2019 Cheerokee Limited. Brendan was a great salesman. No typical car sales BS. When we changed our minds on the color at the last second, it wasn t an ideal situation for the dealership, yet they found us our car for closing no problem. We had to reschedule closing by a day and they did it with no issues. We will be back to lease another Jeep soon!
Excellent service! Karl Pingol, was great very attentive and I always knew what was going on! Anyone looking for a Jeep, Dodge come on down you won't be disappointed! Ask for Karl
Best experience ever! Great dealing with Renzo, made this an effortless experience!! Best dealership all around! Gave me everything I needed to know, courteous staff! Definitely would recommend. Kyle introduced the car to me, and Renzo put the lights out on this deal, with his great personality and the knowledge of the vehicle. Kept his word from the start. Both of the guys are just so well trained and high quality -Darren M.
Jonathan, Christine and Paula went out of their way to make sure I got exactly what I wanted and walked me through the process seamlessly. Couldnt ask for a better experience!!
Friendly and thorough service. Purchasing my new Grand Cherokee was a very enjoyable experience!
"The best vehicle buying experience I ever had. I would buy from Garavel again in a heartbeat."
Kevin and Carlos went above and beyond to make sure my needs were met. They were very personable, made me feel comfortable purchasing my new vehicle and were very knowledgeable of the vehicle and the financing. I ve purchased about four vehicles in the past and I can honestly say this was the best experience I ever had. I highly recommend purchasing a vehicle from Garavel and I would definitely purchase my next vehicle from Garavel (from Kevin and Carlos) in a heartbeat when the time arises.
Service department was absolutely top-notch! Everyone is always very friendly and helpful.
Had an oil-change done without prior appointment. They said they had room and was in and out of the dealership within 45 minutes. Will definitely keep going back...
Worst sales experience ever. I will never work with this dealership again. After wandering the lot getting in and out of vehicles I went to get a sales person. I was impressed by how dishonest the sales staff was. I felt they really could care less about selling me any vehicles. Ultimately they helped me realize if the sales is this horrible how bad is the service department. I ended up buying 3 nice new vehicles just a couple miles up the road the next day
Hands down, the best auto shopping experience I've ever had. Great people. Great inventory. Great information. Great deals!
My car broke down on a Sunday night and was towed to Garavel ...On Monday Morning I was lucky to get a great service rep, Keith Zaremski. He was very professional, polite and knowledgeable.. I told him that I needed my jeep for a trip that I was taking the next day.... He explained all that he would do to get the necessary parts if they were not in stock, to make sure that I would have the car in time...He called me during the day to keep me up on what was happening and at 5pm called and said to come get the car...Great service ,,,great rep...Thanks Ketih !!!!
Greg
Great buying experience, you are a valued client. From the Sales rep to the Servicea manager to the owner
This is the 4th Wrangler I have leased from Garavel and have always had a great experience. Lori and the entire team were very knowledgeable and super responsive. I highly recommend dealing with this experienced, professional group.
Terrible. Classic shady car dealership meets unorganized disaster. Integrity is non existent and they will not keep their word. 10/10 worst car buying experience of my adult life. I will say my salesman Mark was a good guy and at times i felt like he was being screwed as much as i was but besides that not a single even remotely pleasant thing to say. If youre in the market for a dodge jeep ram or chrysler id suggest contacting Pamby in Ridgefield, Danbury dodge, or scap in fairfield. Make the longer ride and deal with decent people
Great service and care from the dealership and from Assistant Service Manager Nick Collins. Top notch.
The service team and Keith were great and very attentive, as usual. Absolutely pleasant experience!
This was my first time buying a car from a dealership. Kyle and Carlos made it easy to understand what I was paying for and why. The process was facilitated by the friendliness and professional attitude of the staff. Would definitely recommend to friends.
FALSE ADVERTISEMENT! I was emailed a coupon for an Oil Change and Tire Rotation BY THIS DEALERSHIP, and they said they wouldn't honor it because they aren't a participating dealer. If this isn't a text book example of false advertising, I don't know what is. I had even confirmed this on the phone before bringing it in. Either someone was trying to scam me, or they don't know how to do their own jobs.
A tremendous experience in the purchase process.
Thank you very much Maikel
I brought my Jeep in to have some aftermarket parts put on it. Typical Jeep stuff. Keith in service was awesome to deal with. I told him I was on a tight timeline to get the Jeep back to bring it on vacation. Even though there was a lot to do, Keith made it happen. Nate in the shop worked like crazy to make sure it was ready in time. I would highly recommend these guys to anyone. It is refreshing to get some good service!!
Smooth sailing on the purchase of my new Wrangler JL. Sal kept me updated on build and ship status and the closing was easy. Cheers!
We walked in, looked at a Jeep, looked at another Jeep, the third Jeep caught our eye,..24 hours later we bought it. The car drives like a dream and the guys worked with me on the price. Everyone was friendly.
This was the 5th car my family has purchased from Garavel in Westport. I will probably buy a 6th there some day.
I asked for my car to be ready by a certain time as I needed to get on the road. The car was ready promtpy!
Jorge was extremely helpful the entire experience. He was friendly, helpful and professional. Would definitely recommend Jorge and Garavel!
My husband and I had gone into the jeep dealership just to look around . Maikel came to us and asked if we would like help. We explain to him that we were just looking around not sure if we were ready to buy yet and he said no problem I ll help you. Maikel was very friendly. He is personable and a pleasure to deal with. Not your typical pushy car salesman!
We discussed several cars and pricing. Maikel knew what our price range was and worked his magic and came up with a number we both could agree upon.
Needless to say I have a new baby Jeep and I love it !!
Thank you Maikel !
I am VERY disappointed in my 2018 Jeep Compass that I purchased brand new here. Within a few months, the car TURNED OFF while I was mid-driving due to what Jeep called an "oil consumption problem". There was no warning or indicator light. I stayed on top of oil changes (requiring every 3,000 miles to avoid the problem) and am still dealing with this terrifying issue. I am told by Garavel that Chrysler will not replace the engine (the only fix) without additional tests that require me to drive the vehicle. The car only has 18,000 miles on it so this is quite upsetting as a first time Jeep buyer. Also a very common issue if you Google it - there really should be a recall. Someone is going to be seriously injured if Jeep doesn't take responsibility and fix this.
I took my friend to Garavel Dealership to purchase a used vehicle. Maikel was fantastic. He was genuinely interested in helping my friend get the best car for her. He was enthusiastic, kind, efficient and so enjoyable to work with. I would highly recommend visiting Maikel for exceptional care and service!
Mary in the business office was awesome. She took great care in helping my friend find the best way to finance her car. The entire staff at Garavel was amazing!
Annie was awesome and very patient with me in my experience. She knew exactly what I was looking for without me saying it. :)
Joe in sales is the absolute BEST. He was so easy to deal with and made me feel 100% comfortable and confident in my decision to lease a 2020 Jeep Grand Cherokee Limited. Sue in the leasing/financing department was a pleasure to deal with. She made all the numbers make sense and took care of all my questions. I ve bounced around from a few different cars and dealerships throughout the years, the cars have been great, but what was missing was the friendly, honest, and down to earth atmosphere. I m so glad to say I ve found that at Garavel. I ll be back in three years when my lease is up due to the incredible service I had from start to finish!
Joe was extremely helpful, polite, and friendly. He was able to help us get the car we were looking for at a price were looking for. He made the process of getting our Wrangler smooth and pleasant. We will absolutely see Joe again to help us with our next car. A+
Every time we need to have service on the Jeep, we go here. Jeep is really friendly and fast for service - very nice to work with. They are always willing to go above and beyond and very polite.
Bought a used 2010 Subaru from Garavel and very happy with it. just again took it back for its second scheduled oil change and found the work done quickly and so far they have not added any extra work to be done like most oil change chains always do. so I am 100% happy with this dealer and will go back when I need my next car. Tomas
I showed up late with my two toddlers. They welcomed me with smiles and tolerated my kids running around. They were so kind and patient. Perfect experience!
"Instant" oil changes have gone away. You now need to make an appointment. This was not part of the original deal when I purchased my vehicle nor was it communicated to me until I showed up for an oil change one day. You are told you will get free oil changes for the life of the vehicle. They fail to tell you that you will be required to pay them for other service charges like tire rotations in order to receive the free oil changes. When they gave me my car it had the name "Luke" keyed into the side of it. They buffed it out, "free of charge", but it seems like something they should have done before delivering my car. How do you service a car, place it on the lot, and not once think, "Hmm, maybe the new owner won't want the name Luke keyed into the side..."?
11/18/2015 - I made an appointment one month prior to get my oil changed as they have a waiting period. I arrived at 7:30AM and I waited for over an hour. I was told it would take longer because they needed to pickup my filter from across the road as it isn't one they stock. So it seems that switching from express to scheduled oil changes did not resolve the hour plus wait times.
In response to: "The Wrangler is one of the most accessorized vehicles in the world, and it is not uncommon for someone to replace the fender flares with custom ones. If so, then the marks would be no issue to that buyer. Once the issue was raised upon your purchase of the vehicle, we made it right, and you took the vehicle." - I did not purchase a wrangler, it was a mercury mariner. Additionally I took the vehicle because I had already purchased it, not because you made it right. The attempt to buff out the scratches has left circular scratches on all of the doors.
1/30/2016 - had an appointment for an oil change at 8:15AM, it's 9:15AM and I'm still waiting for my car. I was told you can expect a 45 minute to 1 hour wait for an oil change even if you make an appointment ahead of time. When you purchase your car, remember the "free" oil changes are for over an hour of your time. It might be more efficient to have your vehicle serviced elsewhere.
Take care of your Mopar, and your Mopar will take care of you!
I was looking to buy a new Jeep Wrangler and Wrangler Rob was the right person to talk to. For 2017, Chrysler Corp offers about 9 specially equipped factory models to choose from. After telling Rob what exactly I wanted in my new Jeep, he decided it would be best to order a custom made one from the factory. We ordered one with exactly what I wanted on it, with just the right combination of features and accessories that were compatible, thanks to Rob. I was pleasantly surprised that that the car came in to the dealership in only 3 weeks! Dealing with Garavel Chrysler and Wrangler Rob was great!
Great experience!! Mike was so friendly and helpful. I highly recommend Garavel Jeep!!
Will never recommend this dealership to anyone. Had an appointment with Jorge at 11:00am, showed up right on time, and the sales rep was busy. Didn t think it would be an issue since they informed me that we would be helped by the next available rep. My wife and I waited for 30 minutes in our car and watched a family that arrived after us be assisted. After asking for assistance, we were finally helped by David W. He asked me what I was looking for, and I told him I wanted to lease a 2020 Jeep Wrangler. He gave me a few prices that were out of my budget. The rep seemed to be almost annoyed with our presence and showed no interest in helping us find the right car. I asked about any used Jeep wranglers, and the salesman told me All of that is on our website. Pull up all the cars on your phone and we ll look at them. Every question I had, he referred to the information being on the website. Seemed like he had no knowledge of the cars on the lot. To make matters worse, when he went inside to get some more information on a used Wrangler, we watched him come back outside and completely walk past where we were standing and began assisting another family. We were truly disgusted at the service, immediately got in our car, and went to Scap Auto Group in Fairfield. Within 15 minutes of speaking with their sales rep, he convinced me of looking at a Jeep Cherokee. Long story short, I was sold. Good customer service can really go a long way.
If i could i wouldn't even give them a single star.. I was trying to get a new Ram.... Gave them deposit, the I was told that car will be there in 2-3 weeks.. after 3 weeks waiting for the car to be delivered from other dealership, I was told that that car was sold ... and i need to start the whole process from the beginning.. what a disappointing experience.
Maikel was amazing to work with and not only provided me great service but also ensured that I got the best possible price. Ask for Maikel!
Keith is the best....always goes above and beyond to help me.
Jack P
This is my second car that I have leased at Garavel. Everyone was friendly and helpful. The process was smooth and simple. Thank you Kyle for making the experience stress free!
Very helpful and straight forward customer service.
I ve been using Keith Z. at Garavel for years and find him to be the most helpful Jeep service professional. Thank you Keith!
We were very happy with our experience with Annie she was professional and honest and worked with us to get exactly the vehicle we wanted. Great staff and clean facility. Highly recommend anyone to go see her for your next car. We love ours!
We traveled to CT from MA for this Car.... Neal, our salesman was helpful and never pushy. He actually personally delivered our Jeep to us last night in MA! Our first Sunrise on the beach this morning was fantastic.
Thank you Neal and Garavel !
garavelchryslerjeepdodgeram.com
