BMW of Bridgeport Reviews

The sale was excellent. Mike, the salesman drove the car over to our house and all the paperwork was handled very well. The transaction was handled perfectly.
Mike was a pleasure to work with.

Kelly Garvin made me feel comfortable through the entire buying process. He s a great part of the BMW Bridgeport team.

Giving a 5 star rating to Tommy Mansilla in the parts department. I travel from Stamford to Bridgeport any time I need parts, he s very knowledgeable and has never failed when it came to finding what I need even if he had to order it to be picked up on a later date. I will continue to visit bmw of Bridgeport for all my parts needs.

Always prompt & courteous, you are always kept informed what's going on. I so appreciate my car being cleaned inside & out after service. ( weather permitting) . The waiting area is spotless,comfortable, TV , snacks,beverages. BMW of Bridgeport is the only dealership i will go to. CB

BMW of Bridgeport Service Department is always a pleasure to work with. Their staff members are always courteous and knowledgeable. I recommend for everyone to visit BMW of Bridgeport when in need of service or even for sales.

I have good experience buying my suv at dealership. Customer service was great.

Was left without a car for 4 days and my car don't drive the same any more.

Great experience from start to finish. Salesperson was great. Very professional group of folks with pleasent personalities.

The purpose of a car dealership is to sell cars, right? BMW of Bridgeport goes far beyond that with exceptional customer service and an overall exceptional customer engagement experience in all aspects of the dealership including sales, service, and support. The level of coordination among all employees at BMW of Bridgeport is quite impressive and the attention to detail makes a big difference in customer satisfaction. We have now purchased 2 cars from BMW of Bridgeport since 2014 and have transacted 1 sale to BMW of Bridgeport. Our satisfaction with the vehicles and the dealership will keep us coming back for years to come. Kudos to the BMW of Bridgeport team.

Lee Lopez is the only reason I purchased my Audi S5 and first car. His attention to detail is above and beyond! I can't thank him enough for the time he spent on follow-ups and in offering personalized service. In the middle of the winter, Lee went onto the roof without a jacket (because we were in a rush) and in the snow showed us every car we asked about. I can't express enough how much his ability to connect with people and ability to address our needs was appreciated. Lee is a true professional and the car is everything I could ask for! Thank you to everyone. I can confidently say I will be back!

Great communication, quick and quality service. Unmistakably...BMW

Thank you to Conroy Johnson @ BMW of Bridgeport for a positive car buying experience. He was knowledgeable and accessible to answer any question I had. I ve never been more comfortable working with a car salesman. Shout out to Dexter John as well for all of his help. I love my X2. Absolutely worth the trip from Queens!

I love love Bridgeport BMW I bought both my cars and I love the service and sales department there too. There customers service is on point. Thank you

Excellent customer service by Tony Horan and team

Thoroughly diagnosed an unusual issue with my air conditioner and resolved it timely

Tony was very courteous and kept me in the loop at all times over a few day period

I enjoyed working with Tony especially as he is new to the Service Team

Everyone was friendly and very organized

I look forward to working with Tony again

Kade Walker, Dexter John and Anthony were great! We left the dealer the same day with our new vehicle. Everyone was very friendly and accommodating.

The BMW of Bridgeport Team is an outstanding group delivering top notch service. Glad to be a part of the family. Thanks!

Just finished a pretty stressful few months with a car i had purchased from BMW Bridgeport back in March. Long story short i may have lost my cool a few times but Mike Ciufo and Tim Kraemer went above and beyond to help my situation.

Today i am in a new car thanks to Tim and Mike! They worked for my trust and earned it. Thanks gents.

Also the Service manager once drove all the way to my house (about 30 min out) to hand deliver a plate that had fallen off the car.

10/10 would recommend.

Car purchase was quick and easy great place highly recommend.......Jonathan top notch

My old car was totaled and I needed to replace it quickly. My salesman was knowledgeable, friendly, patient and very supportive. He was always available and answered my questions no matter how trivial. I was having a hard time deciding which car to purchase, and he helped me look through the entire inventory until I was sure of what I wanted. He made me feel as if I was his only customer and he had all the time in the world for me. It was a very positive experience, and I would definitely buy another car at BMW of Bridgeport.

Excellent, prompt, friendly and personal service at BMW of Bridgeport. Thanks to all service personnel especially Tony!

My purchase of a pre-owned vehicle at BMW of Bridgeport CT. was a good experience. The staff: sale advisor and Financing Officer were professional and
performed their respective responsibilities during the sale transaction promptly.
They did not waste time and seem prepared and willing to address any post-sale issues that might come up.
The dealership was clean and inviting to conduct business. All associates seem to be professionally friendly and while waiting they went out their way to make you feel comfortable. As of these comments, I would feel comfortable to do business with
this dealership in the future.

We have been dealing with Trevor for years now and his service and commitment to the customer are second to none. BMW of Bridgeport as a whole is very welcoming and friendly across the board, with a large selection of cars. Mike was great on the finance end and really made us feel good about our leases.

Service department is responsive and accurate in their diagnosis of the problem. Would recommend using BMW of Bridgeport

I recently had the pleasure of working with Volkan and it was a wonderful experience. He is very understanding and listened to my needs. He walked me through all the options and was careful that I understood everything. He was very respectful and honest. I would highly recommend his service as well as the entire team at Bridgeport BMW. Very top notch from start to finish! I ve been to other BMW dealerships and Bridgeport BMW impressed me the most hands down.

I just recently bought a car here and dealt with Kelly. Kelly was great from the beginning. From quick responses via text leading up to me making out there from NYC to see the car to me being there and him working with me to get me the best price he could. I had a great experience and would buy from here and Kelly again and recommend anyone else.

My Client Adviser Sue Gardella was very knowledgeable of the brand, financial options, very friendly and personable to work with. At no time did I ever feel pressured into buying a car or feel rushed during the process. Charles Park, the Product Specialist, took the time to show me the electronics and navigation before I left. He really knows his BMW's! I would recommend this dealership and Sue to anyone wishing to purchase a BMW in the future.

My salesman was Volkan, he was absolutely amazing. I purchased a pre-owned 328I Gran Turismo, which had minor body flaws in which he ensured were perfected upon delivery of the vehicle. Volkan and the staff of BMW of Bridgeport made my purchasing experience extremely easy and pleasurable. I will continue doing business with this location in the future!

Very responsive, extremely flexible for appointment times and excellent communication on potential issues.

Everyone is top notch at BMW Bridgeport. Shane is great and warm.

This was the best experience buying a car that I have ever had. Ramon was our sales person / he was SO professional, knowledgeable, patient and fast. He really listened to me and didn t try to sell me anything except what I was came in to see. He made me feel so comfortable, also made us laugh which was fun, and was so thorough - AND gave me an amazing deal. I had been an Audi owner for years and years and even had a dedicated sales person at the local Audi dealership but I wanted to just see the new X5 before I decided on an Audi. Needless to say, Ramon won my business and is definitely our new guy and this is our new go-to dealership - HANDS DOWN! 10,000,000 stars for Ramon, the General Sales Manager and everyone else at Brideport BMW. Oh! And I LOVE my new car! :)

Streamline, courteous, professional and above all else, friendly. I am a return customer to Bridgeport BMW, and without hesitation, recommend them highly. No pushy sales. They listen to your needs and find the right fit efficiently. Honorable mention to Kade, our sales associate; 5 stars. Chris, the GM, Victoria, in finance, Anthony, who explained this amazing machine with understandable terms and Brad, who we had the pleasure of meeting from the corporate offices. A truly pleasurable experience. My initial intention of staying with BMW of Bridgeport was their service department and now can say with confidence, the entire team work so well together to deliver a class act product.

Great customer service all around! I was recommended by my neighbor to this service department and I couldn t have been more happy!

Service is impeccable. From someone calling me to tell me it was time to schedule a routine appointment to the competence of the service advisor to friendliness of the person checking me out...BMW of Bridgeport knows how to treat their customers

Service is always attention to detail. The whole staff are very professional.

Great service! Friendly helpful staff, snacks while you wait, prompt and courteous

Update on my experience

After 2 months of having my car my water pump needed to be replaced? I bought a certified pre owned car, it clearly wasn t Inspected the way it should have been. After keeping my car 2 days, they agreed to drive it back to me so we could swap my loaner for my car. The condition I got my car back in was atrocious. My driver side floor was COVERED in mud. After contacting bmw about this they told me the driver dropped his phone and had to pull over and get out to find it which tracked mud back into my car. I m sorry, but why was his phone in his hand while driving a car that was not his....?


Where do I start. I made an appointment with a man named Lee. Lee chose my time to be there. I said 12 he said 11 would work best for him. I m super flexible so I said sure why not! See you Saturday at 11. Well, Saturday at 11 rolls around and I am spot on with my time. Someone comes out of the dealership and asks me who I m there to see and I said I had an appointment with Lee at 11. Lee comes outside and looks at me and goes can I help you? And I said yes I had an appointment with you at 11 and he goes what s your name? I said Maia he said what car are you here to see? I said one of your 2018 4 series he said well I don t know if we have that car anymore well Lee you told me 2 days ago you did. Fast forward the car is still on the lot, and I ask if he needs my license so I can test drive it. He said we aren t allowing test drives unless you re going to buy it I said well how the heck am I supposed to buy something that I ve never driven? He gave me the keys to just sit in it, and told me he was busy in a meeting and he would email me some numbers. He emails me numbers and I asked if we could discuss and that I wanted to buy a car within ONE week. He takes 20 minutes to come back outside, and pretty much says this is my price, I m not moving it, I m busy, goodbye I m not sure if he was just discriminating against my age or gender or both (I m 22 years young and a female) and didn t take me seriously because of that so I asked for help from another dealer named Volkan. Super sweet man!! He even said how are you supposed to buy something you can t drive?? I said yeah i know that s what I said. Fast forward, I come in 6 days later to buy the car. This is another nightmare. Long story short, we were forced to stay in our car to wait for the papers while other families were in the dealership. As this all happened my mothers car got slammed by someone test driving a different car. My family and I were denied entry for who knows what. We couldn t leave the parking lot to get food, and they said we would be able to come in to sit down and sign the last few things and get my new keys yet I still signed for my car in the backseat of my mothers car after waiting in there for 2 and a half hours. I am so happy I bought my car because it was a big accomplishment for me Even though I shouldn t have given that dealership a single penny of mine, but putting that aside, If I could give this dealership a 0 star I would. It was a horrendous experience. I didn t get an apology from a single person at that dealership.

It was a good experience to deal with BMW of Bridgeport, CT. Ernie did a great job.

The receptionist was very snotty to me when I was paying for my bill. She told me my card was declined and gave me the side eye but all along she was putting in the wrong numbers from my card. Smfh And Tona one of the service reps found it humorous that my car had a number of problems that needed to be fix and unfortunately I didn t have the money to pay for their inflated prices. So she got a kick out of that..

Definitely a 5 Star Customer Service experience!!!

My Husband and I are extremely happy with our recent purchase at BMW of Bridgeport. Our sales person Jonathan And Victoria made the whole purchased experience easy and quick.
The whole staff in that showroom was friendly and attentive.

I have purchases multiple vehicle at BMW of Bridgeport and am always impressed bu the level of service at this dealership, from when one First walks in, to the transaction itself and any subsequent service experience.

Worst BMW dealership I have been at. The technician had no idea what he was doing. I paid for an hour diagnostic and for parts to find the problem still exist. Then they wanted two more hours for diagnostic. I believe the saying goes, fix it right the first time. It took them a whole week to actually fix my car.

The staff is always friendly and courteous.. Very helpful as well.

I had puncture in my tire from a pot hole and they immediately took my car in and gave me a loaner on a Saturday at noon. I received a call before 8 AM on Monday with a diagnosis. My car was promptly ready by noon on Monday.

Friendly and knowledgeable customer service. This was my first visit to BMW of Bridgeport and it will be my go to dealership for service going forward. SA Tony made the process seamless from drop off to pick up and the Taylor who was the tech on the car went above and beyond to address my questions and complete service.

Volkan made my car buying experience the smoothest none painfully purchase of my life

Mike Ciufo was very attentive and knowledgeable about the car and incentives BMW offers. He gave us his undivided attention and assisted in our decision making process.

Victoria was also very knowledgeable regarding the financing aspect of our transaction and provided us all the information necessary to make informed decisions regarding the warranties offered.

Everyone was polite and helpful. The job was completed faster than estimated.

Very responsive and customer focused. The service tesm worked with me to find right date and time.

Highly professional atmosphere, the employees here are definitely dedicated to their craft.

In and out in under 90 minutes, the video of the mechanic looking at under the vehicle was a huge plus

Great service and great customer care
They really took away my fear of dealerships
And made me feel comfortable and important

I ve had more courteous service at the DMV.
The salesman Sam Hajjaj probably one of the rudest. Acted like he s doing me a favor. Would not care to discuss my questions about various models. Did not even offer a test drive but wanted me to commit to an advertised price.
I ve had pleasant experiences with other salesmen there in the past. That s why the 2 stars. But after this attitude, I don t ever want to go back.

Mike Ciufo, Mike Liberatore (finance), and Joe Tuozzoli Sr are ROCKSTARS. No pressure. All questions answered. Friendly. Great price on my CPO i3. I ve owned man many BMWs and this was the best buying experience to date! We had a couple hiccups is getting me approved with the terms I wanted, but these guys made it all happen FAST. See Mike Ciufo and you ll see what I mean!

We are always treated very well here. They do thorough work and the waiting area is best in class.

Friendly and professional people were not totally transparent with all the parts they were replacing. I felt that I could have done without the sensors being replaced but I m more disappointed that we at least didn t have that conversation

Sam was an amazing salesman. Very helpful and friendly. He made the process of buying a car as less stressful as possible. The financial advisor was also very helpful and friendly . I had such a wonderful experience at BMW of bridgeport

So I bought a x5 2017 used in fairly good condition from CONROY JOHNSON a.k.a. Roy, at bmw in bridgepot Connecticut, the Jeep was good I had a great experience, but after a few months , I decided I need to downgrade for something else, so I traded in for an Audi, I had the Audi for 2 weeks when my mechanic checked it out and told me that there was something wrong with the fuel, I brought the car back to Bmw they told me if there are no check engine lights there s nothing for them to check, however two weeks later the check engine light came on with the same issue that my mechanic had initially tell me what was wrong, they kept the car for a week send it to Audi the day when I pick the car up the check engine light came on again so I decided I m just going to sell the car back to them I lost almost $3000 on the car . It s really not about the money it s the principal.

Bmw of Bridgeport in Connecticut is the worst dealership ever do not buy any cars there they are really bad at communicating and when they sell you a car it s like you don t exist.

I also paid a fee for transferring my plates and registration after selling the car back to them I received a check in the mail for my registration the very same day I canceled my insurance and attempted to cancel my registration but when I got online it s telling me that the registration isn t active.

At this time I am going to hire an attorney because I feel like there is somebody that working at the DMV on the inside I believe that they transfer my plates from the BMW X5 and did not have registration for the Audi but had my moneys I don t understand why they would charge me a fee for doing all that .

Always a GREAT experience at BMW of Bridgeport!! This is my 3rd BMW and the reason I keep going back is because everyone there is exceptional!!! When you go there you feel like part of the family! Top notch!! Many thanks to Kelly and the rest of the BMW team for allowing me to drive in with the old X5 and drive out with the new one the same day!! Love my new X5!!

Great service ...plus i was able to work from the waiting room ...BMW of Bridgeport definitely puts their customer's needs first

Facilities are great. Staff was nice. My salesman Jason Gellatly was wonderful and have recommended him to others several times.

Horrible... no follow up emails and they don t care !!! Ignore my emails also.

I purchased a car , and they worked so fast.In less than two hours, finished the paperwork. EXELENT JOB!!

My customer service rep , Carl was amazing as usual. Helping me and advising. He makes the process as painless as possible.

I m a longtime BMW owner, who was looking for a specific and hard to find model. I mentioned it to Paul, who was able to find the car for me and was extremely helpful during the purchasing process. I would highly recommend BMW of Bridgeport, and be sure to ask for Paul!

And thanks to Victoria for the Financing help.

This is my second time buying a car with BMW Bridgeport and I can confidently say that no other location compares when it comes to service, friendliness, professionalism and willingness to help find the best car to suit your wants, needs and budget. I worked with Kelly Garvin this time around and he was an absolute pleasure from start to finish! Kelly has a great can-do attitude. He was attentive, patient, informative, very personable and kind. I got a beautiful car with everything on my checklist and the whole process was seamless and smooth. I m a proud BMW driver for 7 years and through trial and error I have learned that BMW Bridgeport is the ONLY place you should go to buy or lease a BMW- even if you just have a few questions, go to Bridgeport ..and make sure to ask for KELLY!!!

Excellent service department customer service. Drop off, loaner car and comprehensive discussion with Carl (service coordinator) and out the door in 30 minutes!!

I was looking for a Pre-Owned BMW X5. They had a great selection. The experience was truly amazing. In the end I decided I was not ready to purchase an X5 but once I'm ready to make the move, I know where I will be going. I worked with Volkan and he was very straightforward and knowledgeable. It is now obvious why this dealership has so many good reviews. In the past 15 years, I've dreaded going to dealerships but this experience will change my view of the dealership experience. I will be recommending all of my friends in the market for a BMW to go there and look for Volkan. I actually just recommended this place to one of my colleagues.

I bought a used 2010 f250 Truck from them, I asked the salesman if they change the oil on my truck before they sold the Truck to me. I didn't get an answer from salesman. I didn't get no respect from the BMW of Bridgeport. I spent $23,500 for a used Truck and getting no respect and never buy from them again.

Friendly service reps and complimentary coffee, soda, and water while you wait.

This was the most seamless process possible. Financing took all of 15 minutes. My car was perfectly set up for me and orientation took only 30 minutes.

I love the car but I need a few weeks driving it to rate it accurately.

The BMW dealers in Rhode Island (Warwick) and Massachusetts (Boston) didn't want to sell me a car even though I came with my own financing (to make the process easier). I had to travel to Bridgeport to receive friction-free courteous service.

Jadaylne Richiez
Michael Ciufo
And, their finance team.

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i brought my car in to be fixed. i told them it ran better while in sport mode. i decided to not pay triple for a tuneup then my car suddenly doesnt go into sport mode. not a coincidence. dont bring your car there. they will make sure you come back.

I have bought three cars from BMW of Bridgeport and have generally been happy with the service until my last two visits. About a year ago I had my oil changed and, unknowingly to me, they overfilled it which eventually led to the oil ruining my spark plugs and costly me over $1,000. Recently, I had some repairs done and when I picked up the car, I noticed the front end alignment was all messed up. So I had to go back to them again to get that fixed.

Proficient and Courteous staff.
Timely completion of services rendered.
Clean loaner vehicle and ease of paperwork.
all these elements made for a pleasant experience.
I certainly would recommend BMW of Bridgeport for all service needs.

John J Lunghi

Working with BMW Bridgeport was easy and they treated me very well. Highly recommended.

Lee Lopez was great! The car we purchased was not on-site when we arrived for a test drive. Lee had the car brought to the lot in record time. He was courteous and very car savvy. The purchasing process was fast and easy. I will definitely recommend BMW of Bridgeport to my friends.

Sam made the buying process quick and easy. No complaints!

Amazing staff. I went for my service my newly leased car yesterday. The staff was extremely courteous, they accommodated per my schedule , and they took care of all the issues without any car was ready within an hour. Extremely pleased with the service. Thanks much .

Only the best for my BMW thank you for always going the extra mile

Excellent customer service from the minute we walked in until we drove our new BMW out of the lot!!
Salesman Ramon Felix was wonderful!!! Thank You BMW of Bridgeport!!!

Great Service department and sales Department
Carl had excellent communication skills and was very detailed in explaining the services needed.
Also Kelly in Sales was awesome to deal with was very reasonable and understanding in trying to fit our criteria when looking into purchasing a new vehicle.

Richard O'Loughlin and the rest of team at BMW of Bridgeport made our recent purchase a great experience. He was very knowledgeable about all of the vehicle's features and took the time we to make sure we were comfortable with all aspects of the purchase. I would definitely recommend both Richard and BMW of Bridgeport!

Mike Ciufo is a great professional, got me a smaller version of my 745 in 2018 Q50 with 16,000 miles ! Good Job Mike.

My Experience, I felt welcomed by the service department to an immediate oil change (didn t have an appointment) and my Representative was very helpful.