Tristan (sales) and Dave in finance really did a great job!!! I love my new 2015 F-150. ABCN Dynamics and I thank you for how painless and easy the process was and the great deal you were able to give us on the truck!!! Thank you!
Amazing customer service! Giovani helped us, took his time patiently showing us everything we where interested as well as answered all of our questions. I was afraid they would keep the prices high but they worked with and gave us a deal.
best dealer in northern California by far. very helpful and dedicated people that go out of their way to help you get on your dream car. thank you future ford
I recently purchased a new truck from Future Ford of Sacramento. Everyone that I came in contact with was very professional. They sent a driver 8 hours round trip to get the exact truck I wanted. Service department was spot on. You will not go wrong at Future Ford of Sacramento.
Great customer service. Friendly staff. Always going above and beyond to complete customer satisfaction. I'm always happy with my service experience.
Great customer service, they work with you. Giovani Lewis, Matt, n Shay were excellent! I highly recommend them. I'm loving my car!!
Great experience! Service advisor Brad did a great job, very professional and friendly! Thank you!
Great customer service! If you are looking to purchase a car, definitely go check out Future Ford of Sacramento and ask for Moss.
Never have the part you need in stock, they never seem to convinced that they know what they are doing.
The truck was serviced.
Honest and upfront.
Excellent waiting area.
Lyft service instead of a shuttle if you're interested.
Unparalleled buying experience here at Future Ford of Sacramento. No haggling, no games, pure excitement and exceeded expectations. Massive thank you to Tyler Swedensky as well as Megan McKenna for their efforts! You sure do know how to work a car deal!
Looking forward to many more purchases from my new favorite dealer in the Future!
These guys were truly amazing Bryce pratt and Brian deleon. All star team. The duos. Thank you guys for the awesome experience in buying a car
I changed my review and the ratings does not reflect from Adrian Dragos/Kevin Ross when I purchased my truck in 2017. Recently I have been having mechanical issues and taken my truck for service twice with a total time of about 3 weeks, to end up with a truck that still isn t fixed and with a great addition to the hood of it(view pictures, more visible in person and when it s washed) I picked up my truck and was contemplating on possibly trading it in, their sales/service liaison Kathy told me they could give me a value for my truck so I went right over to the sales side, they gave me a value and they had a truck I might be interested in, while I waited I noticed what ended up being the scratch thinking it was just a cobweb but I was wrong. I immediately called their liaison to notify her of it, she came out saw and said she would come right back, went on a test drive, came back from the test drive, I was hungry and tired so I didn t feel the need to go looking for her and gave them the benefit of the doubt that they would contact me. 2 weeks later 7/30/19 I give them a call wanting to speak to their actual manager for the service side, since I have a truck that still has issues and the nice little scratches, 8/01 actually get a call of them not only wanting my truck as a trade in but wanting me to purchase a new vehicle from them ( Not the manager for service) the liaisons job was to bridge the gap between sells and service if they can t do that right I personally don t feel the need to give them any kind of business and feel the need to let people know the outcome of leaving your vehicle in their care.
A friend that is not well versed in English asked me to translate for him, so I was on the phone with Matt the manager and Matt just hung up on me because I was asking specific questions about his request for more money down, after the car had been purchased. What poor/rude customer service. Purchase there at your own risk, I m recommending that my friend returns the car. Good luck to you Matt.
Had to get some parts for my Explorer. The parts clerk was very professional. Great service.
Not sure about business here but they surely have people just standing around that can't sell do everything but sell is what I got
Paul Traylor is such a great sales associate to work with and is at Future Ford! He isn't pushy like a lot of car sales people can be but very informative and up to speed on the inventory. Next time I need a new car I will most definitely be finding Paul!
Thank you to the Salesman Fax, and I appreciate the environment, very positive. Great Dealership would highly recommend.
This is my second Lincoln purchase with Future Ford of Roseville. My experience with Fred Ebrahimi was very good. He showed me a few things that I had not been told on my first Lincoln purchase. I plan on going back in for further lessons.
After dealing with many service departments of different company, I can strongly say That Ford has the best service and warranty and this location and Roseville Future Ford the best of Ford dealership. My service adviser s name is Brad, and I am super satisfied with his service.
The internet manager Garren Gonzales at Sac Future Ford off of Madison was great. He found the truck we were looking for, when two other internet managers couldn t. We were only in the dealership for two hours when buying the truck. Best car buying experience ever. I highly recommend Garren and this dealership.
eric balogh was a very professonal employee had no problems we bought a 2015 ford focus will only deal with him moving forward....at future ford of sacramento thank you eric
Future Ford on Madison sold us a car and let my daughter drive it off the lot already knowing it had a recall on it that it should NOT have been driven. When we took it in for the Xylon the service dept said the car CANNOT be driven. It had a RECALL on it. This is the first we heard of it. Come to find out they knew that even before we drove it off the lot. My daughter is a sales rep and drives a lot and this dealership let her drive it for a wk and a half and did not notify us except when we took it in for Xylon. They PUT HER LIFE AT RISK. So much for their customer concern and satisfaction.. Then they kept it almost a month to fix and had to keep it a couple extra days for the Xylon. Asked why they did not do it while it was sitting their the month they told my daughter WE WERE NOT ALLOWED TO DRIVE IT. But it was ok for HER TO DRIVE IT. UNBELIEVABLE. I would rate this dealership minus poor if they had it. And the salesman and finance guy was preaching to rate them excellent. Ha. You call this Excellent. If my daughter had been injured because they let her drive it without regard to her safety - I would have sued their pants off. I will let everyone I know not to use this dealership or even FORD.
Excellent service from the Future Ford staff, specifically Rod and Dennis. Zero pressure, great assistance in finding the vehicle we were looking for, and quick in/out the door service. Highly recommend.
-JT
Just wanted to thank Lino Arellano for all his help. He did a great job in finding me a passenger van. Easy going sales person very low presure. Definitely would recommend this guy to all my freinds. Thank you future ford. You guys are great!!!!
Go here if you want to return a new vehicle a day after buying, to get it repaired, then pick it up to only notice it needs more repairs. They dont check their vehicles thoroughly. Also be prepared to have cosmetic damages after picking it up from Service. Not a Happy Customer at ALL. Buyers go shop in Roseville Auto Mall instead or Folsom Lake Ford. Much better Service, Integrity, Trust and quality Vehicles.
The service was great. Repair was faster than expected. No Hassle.
Any dealer can sell you a car, it's how you are treated when everything doesn't go right with it that really matters in the long run. We were treated right. We bought a "used" 2015 Ford Escape there that had been previously owned and returned for a larger car. It had only about 500 miles on it. Turned out, it had some transmission glitches and after 5 months and about 5000 miles with it back in the shop for the second time, we told them we weren't driving it out and wanted a new car. So got a new Escape with a larger engine and AWD. Ronnie the salesman, Darren the guy in the service lane, (well, both Darrens in the service lane) Tony the service manager, Slovic (sp?) in finance, the head management and everyone else we dealt with there all treated us extremely well and gave us a great deal on the new vehicle and took the other one back for a good price. Sure, it cost us more but we really upgraded the vehicle and are extremely satisfied with it and how we were treated. I would and will go back for my next car and encourage my friends to do the same.
Brian deleon thank you so much I love my car thanks for all your help very good customer service I recommend everyone to come see him for a car
Went in for sunroof repair. First was told $800. Within hours went up to $2900. No warranty on Sunroofs through any plan. No preventive maintenance or anyone that could tell me how to take care of my sunroof. My car goes into Ford on a regular basis and not once was there mention of repair needed on the sunroof. They admitted they never check them. This was on an upper end Ford Edge. Shocking and disappointing.
Joshua at Future Ford took care of my car professionally and quickly. I needed a rental, I was picked up by the rental company who had my paperwork ready, I was in a rental within 10 minutes on the road. My car was completed in 3 days. I went to pick up with no issues. I'd definitely recommend this dealership for repairs.
By far the best dealership I have ever purchased a car from. From start to finish, our salesman Kelly Shepherd was available with answers to our questions, and helping us locate the exact car we wanted. It was a very positive experience. This is our 2nd time purchasing from Future Ford of Sacramento and Kelly Shepherd.
One of the best experiences I have ever had at a dealership
**UPDATE: I bought my car from Roseville, not Sacramento. Not sure why it asked me to review the Sacramento location. Please disregard my review unless you are going to Roseville too!
My wife and I bought a car from here. We had Chris Welch as our sales rep and he was awesome! He was very nice and wasn t pushy. He was cool with letting my kids go on the test drive with us and tried to make our experience as easy and comfortable as possible.
The one reason this is not a 5 star review is because of our experience with the finance guy, AJ. At first he was very nice and easy to talk to. He gave us his pitch in why we needed to buy all the extra stuff and at first we said no. Then his attitude did a complete 180 and he became extremely rude and pushy. We had already been pre-approved for a loan with our bank and I didn t need all the extra stuff that came with using his lender. In continuing with his current attitude towards us he wanted to show you what we weren t going to be getting, just so you know and started looking through his drawers, while slamming them shut every time it was the wrong drawer. Every time I said no he got more and more rude. I eventually gave in because I m new to this and I folded. Of course when I took his lender everything went back to sunshine and rainbows. Not sure if this is how he normally is, but he was training someone that day so maybe he was just trying to look better or something. Either way, not a good look.
When we left, my wife told me how she got kind of uncomfortable with how rude he was with us not using their lender. If she would have told me this at the time I would have walked out of his office.
Moral of the story, I will gladly buy a car from Chris again, but I will never finance through Future Ford again. I for sure won t be going through AJ anymore.
Bought my car there.Love my car.Customer service and service department the worst.Same old car dealership they get the sale and then your on your own.
Brian Delone is so awesome! Totally informative and always looking out for me when new cars get on the lot!
Much love Brian you're great:)
prompt, polite service. Future provided an Uber back to home and return to them. Quick fix on a recall item and had an oil/filter change done at the same time. Excellent.
This is my Ford Dealership. They know how to take care of there customers..
Future Ford of Sacramento has one of the best salesman ever in Lee Peebles! It's difficult to even describe how great he was to work with - helpful, honest and kind. When I was shopping for a car I needed to be sure it would be comfortable enough for my disabled daughter to ride in. It's difficult and painful for her to travel. Lee was actually kind enough to bring the car to us, so she could try it out. He was extraordinary in helping me find just the right car to help me make her comfortable for her doctor visits. I will never forget how easy he made the whole process of buying a car for me and how compassionate he was with my daughter. And I got a great car!!!
Thank you again Lee. Your the best!!!!
Just want to say I had a wonderful buying experience with my new 2015 Mustang GT Premium thanks to a great sales-man Eric Hill. He was very informative and was able to answer all my questions. Also, he gave me the ability to test out any car of my choice to truly know which buy is best for me. I highly recommend going to this dealership and working with their staff especially sales rep. Eric Hill.
David Braley hands down best salesman. I went and Talked to several salesman at other dealers on perchacing a vehicle and David was the best. Well educated on the used and new cars. Will be recommending friends and family to this guy
Love future FORD, and there GREAT service. Never take my cars anywhere else.
Josh in the service department is always so helpful. I purchased a used Explorer from Future Ford a year ago. I've been getting my oil changed and regular maintenance from them since then. Josh has helped me every time and is always professional and informative. He is pretty funny too. I would definitely recommend them to anyone looking for great customer service.
I had to purchase a car after an accident that was a total loss The customer service at Future Ford was awesome. The people (Dan, Jeff, and Jessie) were respectful and polite, helpful and calming. This is my 4th vehicle purchase from Future Ford. I'll never shop anywhere else. Thanks to everyone who made this experience less stressful.
Fast easy and fair. Great experience at Future Ford. We have purchased several cars from them and have always had a great experience. We will be doing business with again for sure.
I get my Lincoln MKC serviced at the Roseville Location. I Always feel welcome and feel they truly care. I would recommend purchasing a Lincoln MKC too! I just love it!
Good service....will be letting them handle my service needs
I love future ford. I was hopeless looking at smaller lots and days away from buying a salvaged vehicle until a good friend of mine referred me to future ford. I was certain that I wouldn't get accepted but I was wrong. I had an awesome salesman by the name of Armen who helped me the whole way. I was comfortable, I didn't feel rushed, they saved me money, helped me lower my payments, and all in one day I walked out in a 2009 Honda Civic with a full tank of gas. I couldn't be any happier. Thank you. If you're looking for a vehicle I definitely recommend going to future ford of sacramento and see Armen.
Couldn't be happier with my purchase and the service from Kelly and Shay! Thank you so much for making it happen for me!
I've always have had good experience with service department, staff is professional & they take extra steps to assure satisfaction.
I am in search of a new car and have been leaning towards the new Ford Fusion. Raj Karthikeyan approached me and answered all of my questions I had to ask. If anyone is looking for a good salesperson and is leaning towards a Ford, please see Raj as he is the most professionnal sales person I have ever come across.
Had the most amazing experience. Rob Clark was my salesman not only did he make me and my family feel extremely comfortable but he also educated us on the financial part and the qualities of all the cars that we test-drove.. Rob Clark in my opinion deserves a raise I've gone to him numerous times I have boughten for cars from Future Ford they are absolutely amazing amazing people from the salesman 2 all the other workers there and the financial people love that place love that place
I always bring my vehicles here. John Green is my service writer and I will always ask for him specifically. Highly recommended. Great customer service. They paid a Lyft ride for me even when they don't have to. It's those little things that keep me coming back. If you are buying a car I would recommend Gary Crow as your contact. I have bought multiple vehicles from him. Upfront and honest. He runs the internet division I believe or just ask for him. Also there is always someone to help you. No shortage of people at this place and vehicles are priced to sell.
Darwish..jessie..and shay combination for the best of the best service!!! Go to future ford of Sacramento and ask for them.. Darwish made as easy as drinking water no hassle whatsoever the best car purchase experience ever 10 out of 5 rating!!!!! Thanks guys!!! Were a family now!! Thanks again guys!!
I would highly recommend Future Ford of Sacramento. The staff were friendly, professional and got my service done in a timely manner. I ve been a customer for over 10 years and I have never been disappointed.
I've bougot 3 cars from Curt Lopez at Future Ford of Sacramento and I have had 3 amazing experiences.
Great selection. Clean and comfortable facilities. Darkish Alkund was friendly, knowledgeable and went over and above.
Brain Deleon was a great salesman. He was able to find the escape I wanted in the color I wanted. He made the process easy and he was able to answer all the questions I had.
My experience here was great. The staff wasn't too pushy. Of course they have a job to do and they want you to purchase a car, overall they gave me my space and let me search around the lot and look at cars.
I spent the last few days working on buying a used car from future ford of Sacramento, and I am telling you there is no better guys to deal with than Jeff Holt and Brian O' Brien if you want no hassle, a good deal, professionalism, someone with great knowledge, upfront, honest, and pretty much nothing like the typical annoying dealer, these are your guys. They will work relentlessly to make sure you are happy, comfortable, and satisfied. I traded my car in and honestly, easiest thing ever. I am very happy with my experience and my new car. You can't get a deal anywhere like you can get with them, I promise you that! Thanks Brian, Jeff, Sean, and all of the rest of all the kind staff over at future ford of Sacramento. You guys not only provide excellent service but you guys provide a fun and upbeat atmosphere that makes the stress of buying a car nonexistent!
So glad we did not judge this Future Ford from what we have experienced in Clovis, CA. Great Staff we will be back again for sure.
Classic bait and switch car dealership tactics. Tell you one thing on the phone to get you in the door and waste your time and tell you something completely different when you show up. Avoid!!
We have been coming to Future Ford of Sacramento for the last 6 years. We always had great service with the sales team and with the service side as well. We even had expierence with their diesel service for our F350 and they always get things taken care of. We usually work with Nick Steele and he is by far a great asset to future ford, all around great advisor. We recommend future ford and their team.
Adrian Dragos. Is one heck of a laid back (not pushy) awesome person with a great vibe I felt that he's very honest and trustworthy person to make a deal with
Future Ford has an outstanding salesmen that makes you feel welcome. Ford Fiesta he sold to me and my daughter is reliable gas saving and good price for a certified vehicle.
Service was great, my service representative was very helpful and made the process easy. I received a prompt call once my explorer was ready. It was ready on time and clean. Thank yo for doing a great job.
Fantastic customer service and concern. Went out of their way to make me the best deal.
They were very courteous and very nice. I was in and out in under 2 hours. Would definitely recommend them.
Thank you Eric Hill and the Future Ford Crew!!
We had a great experience working with ya'll...
If you need a car I recommend them 100%
Great shopping experience. Cedric Gordon was the most courteous and very friendly salesman. Will definitely be back when I a ready to purchase.
At Future Ford at Roseville we had a wonderful experience with JR. De La Torre who was quite knowledgeable about the car, gave us a good deal and made it all in all a very pleasant experience and we love our car.
we have 2 2017 Ford Fusions and the company I work for has the. ford fleet line. The dealership is great, they send us notices on when it s time for servicing and always send us a coupon for an oil change. Love the service and the people. Best dealership in town. Loyal customers since 2009.
I was initially hesitant to bring my car in as I have not had good experiences with other dealerships. Kevin Palmer made everything hassle free. My car was ready the next day! I will definitely go thru Kevin for any future problems. Please recognize this young man's outstanding customer service
I gave 4 stars because my vehicle was estimated to take 2 days to evaluate then repairs would start. The service Dept. Called the next day with the vehicle repaired and ready to be picked up due to a battery issue.
And the shuttle service was quick to deliver me home; however, there is only one shuttle and overloaded when they get busy. Another part-time shuttle for those busy times would help out as they were unable to pick me up for my return trip leaving me to get my own ride.
Love this place jeff holt is a good guy to see or even Kelly Shepherd definitely will be going back. And sending family and friends there as well.
Extremely high dealer markup over msrp they must be crackheads.
Brandon and Matt were incredibly helpful! They made my experience here more than easy I truly enjoyed my experience! I would recommend these two for anyone purchasing a car!
I did not buy a car but Jeff Martinez let me browse the lot without pressure and answered every question I could come up with. I just wish he sold Kia as the guys at Folsom Lake Kia are not anywhere near as friendly or knowledgeable. If I ever pull the trigger on my Mustang, he would be the person I call.
This is a five star place. LOVE Lincolns and the dealership.
Wherever you're looking for a car do not hesitate to reach out for Mike Garcia, he not only helped me find the car i like, he went above and beyond to make sure i got a great deal!
Thank you so much !
Awhile back I had bad experienceS with an old service advisor. But my last couple of visits have been great! Thanks Mike!
Great fast service! I had a bad experience at downtown ford and I have a new go to place and Don smith my new service advisor!
Brian deleon helped me get a brand new Nissan. I love my car. I told him i didnt want a ford and got me a nissan instead. Very happy with my car and he was a nice guy. Thank you for everything!:)
Service is fast and staff are very courteous.
Update:
Their quick lane service is the best. You can conveniently leave your car for service and pick it at your convenient time.
I purchased my 2017 Ford Escape from the Future Ford location in Roseville, but use the Future Ford location in Sacramento for any maintenance I might need. The people in the service department are fantastic. I never have had a bad experience with them.
Very poor customer service. Several ford dealerships in the area were friendly and willing to work with us for a work vehicle. This dealership would not work with us, lied directly to us, and hung up on us. Will not be back.
futurefordofsacramento.com
