Raymond Keener

Review of Future Ford of Sacramento

Future Ford on Madison sold us a car and let my da...

Future Ford on Madison sold us a car and let my daughter drive it off the lot already knowing it had a recall on it that it should NOT have been driven. When we took it in for the Xylon the service dept said the car CANNOT be driven. It had a RECALL on it. This is the first we heard of it. Come to find out they knew that even before we drove it off the lot. My daughter is a sales rep and drives a lot and this dealership let her drive it for a wk and a half and did not notify us except when we took it in for Xylon. They PUT HER LIFE AT RISK. So much for their customer concern and satisfaction.. Then they kept it almost a month to fix and had to keep it a couple extra days for the Xylon. Asked why they did not do it while it was sitting their the month they told my daughter WE WERE NOT ALLOWED TO DRIVE IT. But it was ok for HER TO DRIVE IT. UNBELIEVABLE. I would rate this dealership minus poor if they had it. And the salesman and finance guy was preaching to rate them excellent. Ha. You call this Excellent. If my daughter had been injured because they let her drive it without regard to her safety - I would have sued their pants off. I will let everyone I know not to use this dealership or even FORD.