Fris Makelaardij o.g BV Review

Unprofessional and very rude. When I called, the woman on the line hung up on me while I was still talking and wasn't even willing to help me or give me any information

Tried to make an appointment many times, waiting at least 6 days for an answer. This company is a no-go for me.

Prutser's first class. Unheard of how they respond (or not at all) to simple issues. Take absolutely no responsibility for defects in our housing complex. In this case Floor on the Wibautstraat. Literally do not give home. Broken access door (totally wrong design) is always made (after weeks of waiting) and how can it be broken again? There is no thought at all about a long-term solution. No, what does Fris do? He points to the residents. And they also have to pay for the costs. Ridiculous. Tip for when you are going to rent from Fris: hire a lawyer.

We were very satisfied with a telephone conversation and the agreements made about what we made were very satisfied.
Good luck.

Unprofessional towards renters, very poor in communicating and or problem solving. By far the worst housing company I have ever dealt with

And after more issues I think the only thing that has to be done is to file an official complaint towards the ACM authority

Worthless.
It takes hours to get the right person on the phone, they themselves do not know who is doing the maintenance and if something needs to be repaired, assume that it will certainly take 2 months before the quotation from their own contractor is signed, so you are 3 months further before t is repaired!

Well and especially helped quickly with the rent of our new apartment - very nice!

Incredibly poor service, agreements are not honored. Have to follow everything themselves.

This company is withholding my parking space! I have been paying for it for months and they won't answer my e-mails and are useless on the phone! I've paid almost 400 eur so far for something they are witholding!!! This is theft! I have called and e-mailed this company countless times. Seriously if you can STEAR CLEAR.

STAY AWAY FROM THIS AGENCY!

Everything at FRIS works poorly. We rented a flat in the center of Amsterdam, with a ridiculously high rent. Since the beginning, the flat had several problems, the most serious was the heating system that never worked - can you imagine the winter in Amsterdam without heating?! Crazy! We spent months calling the agency, every time they passed the call to different people, so it is difficult for you to understand who is responsible for your flat. After endless calls, the maintenance technicians finally came to the flat, but they were unable to solve the problem - and FRIS didn't care and continued to collect the full rent as if it was nothing. Finally, due to the Covid-19 situation, we had to terminate the contract. Despite the extraordinary situation, and even thogh we left the flat in perfect conditions and found new tenants to replace us, FRIS still charged us a fee of 660 euros to end the contract! Surreal. A complete scam...

Terrible experience, I really got tired of dealing with them. So follow my advice: stay away!

Unprofessional, unorganized and charges way higher service cost which does not deliver corresponding services.

My experiences with Fris can be described as frustrating. Frustrating because I have simple questions; can I get the meter final readings because the energy suppliers ask for a final bill, and when can I expect my 2 month deposit on my account, not be answered. The question by mail is not answered, so keep calling. "we note your number, you will be called back". Yes, but when is the question. So keep calling. After 5 (!) Different employees you finally get the feeling that you are asking very annoying questions. Incidentally, no different than the questions I describe here. After asking about repaying the deposit, it was even suggested that my "annoying" phone call might result in me having to wait longer, so I can only come to the conclusion that some profit could still be made in customer friendliness - and I have expressed this. The manner in which questions were dealt with, but mainly the way in which I was approached by the person in charge (being unable to understand the frustration that ensued after having to keep calling because simple questions were not answered) did not have a positive effect on me impression of the organization.
And then I have not yet talked about previously requested but not or partially executed repair requests. Not to fool every Fris employee, because that would not be fair, but my overall impression is not one that deserves recommendation.

Clear with appointments and easy to reach for questions with fast response (this has improved a lot nowadays). Friendly service. For clarity about the rent, the service department did extra effort to give it. I would recommend Fris. No difficult hassle with waiting lists and personal files etc.

Slechte en onvriendelijke service . Geen enkele aandacht voor het welzijn van de huurders, maar wel hoge servicekosten.

Incredibly slow and disorganized!!!
People are friendly on the phone. The problem is you can basically never reach anyone from the headquarters and you're then redirected to an external phone company who is not able to login to the system to see what is going on 9 out of 10 cases. They should start hiring more staff to deal with this, because service is basically non-existant now!

We moved into a building from FRIS end of october and still don't have our name on the bell end of January although we have asked for it in the first week of living there. Called again in January and were told that they had not requested it yet - seriously?!
Update: Beginning of february we now have a name sign with the names spelled incorrectly - can it get any worse?!

Since moving in there are still little maintenance works that have to be done from the previous renters and although Huybrechts & Jansen (their facility manger service) inspected everything in October, nothing has been done yet although it was promised months ago.
Update in february: Still nothing, no reaction to emails and calls.

We have called about 10+ times since moving in and have written several emails. It takes ages for them to respond in the first place and then promises are made, but nothing happens. This is so frustrating and really don't know how it could get any worse!

Update: Have requested the house rules on 4th of May 2020. After 3 emails and 1 phone call in which they promised to send it asap, nobody was able to send us a simple standard document within 1 month.
So all of the above is no coincidence, unfortunately is the standard.
Update to the Update: It's end of July now and I've given up...

The reply of the owner tops it all. Writing a standard response providing me with a phone number and email where you either get stuck with someone who cannot help you or a email where you don't get any responses doesn't help at all.

Resident of house Stadsparkzuid in Ijmuiden.
Called 5 times, emailed 3 times and filled in a contact form 2 times.
Until now had no response whatsoever regarding a faulty key.
By telephone only a '' messenger '' is available to make a report.
When you insist on direct contact, you will be informed that no one is available now and you cannot hold it.
Horrible service !!!!!!!!!!!!!!

Personal approach, good by phone and by e-mail! Nice offer within Amsterdam.

Rent rakes for real estate rats. Disgusting & unprofessional gang.

Dramatic company. Totally not customer friendly and customer aware. I have been reporting my problem for almost half a year. Promises are made but not kept. Virtually no communication to the customer. I have contacted several people. I will not name names because of privacy, but I have been in contact with the director. I have experienced a lot when it comes to poor service at companies but never as bad as with Fris.

We have been sitting for almost a year with a floor that has risen near the front door due to moisture, which means that the front door does not even open and close properly anymore. We have already made many maintenance requests to remedy this, every time a new repairman comes to record the situation, promises follow-up steps, and then you hear nothing at all.

This is the most aweful real estate organisation I ever dealt with in my life. As an expat I have rented an appartment via this corporation , and everything what could go wrong went wrong. Their administration is a big mess, their technical services badly organised and the people extremely rude on the phone. I have instructed my employer to reach out for another supplier. Very, very dissapointed! Do yourself a favour and stay away from these charlatans!

After trying to contact them 3 times over a period of two months, I still need to receive a single email back. Not even an out-of-office or other type of automated response; nothing.

Our elevator has been broken for nearly 2 weeks now. After contacting them twice, zero response...

The paper disposal containers are overflowing; they did adress this in an weekly newsletter, still for the past month nothing happened, it just keeps growing.

We pay a hefty service-cost price every month... a working elevator is the least they could do.

Very bad service. 4th time calling about my rent that they registered as late however it is on time every month (a simple check of their bank account would show this). They give you the run around and say that the office is closed (when it is clearly not closed as I am literally talking to a person on the phone at 9:00am working hours), or the person responsible for your contract is out of the office (at 14:00 on a Thursday), and when requesting maintenance, well haven't heard back on that yet. I hope they see this and make some changes. Rude people on the phone too.