Incredibly slow and disorganized!!!

Incredibly slow and disorganized!!!
People are friendly on the phone. The problem is you can basically never reach anyone from the headquarters and you're then redirected to an external phone company who is not able to login to the system to see what is going on 9 out of 10 cases. They should start hiring more staff to deal with this, because service is basically non-existant now!

We moved into a building from FRIS end of october and still don't have our name on the bell end of January although we have asked for it in the first week of living there. Called again in January and were told that they had not requested it yet - seriously?!
Update: Beginning of february we now have a name sign with the names spelled incorrectly - can it get any worse?!

Since moving in there are still little maintenance works that have to be done from the previous renters and although Huybrechts & Jansen (their facility manger service) inspected everything in October, nothing has been done yet although it was promised months ago.
Update in february: Still nothing, no reaction to emails and calls.

We have called about 10+ times since moving in and have written several emails. It takes ages for them to respond in the first place and then promises are made, but nothing happens. This is so frustrating and really don't know how it could get any worse!

Update: Have requested the house rules on 4th of May 2020. After 3 emails and 1 phone call in which they promised to send it asap, nobody was able to send us a simple standard document within 1 month.
So all of the above is no coincidence, unfortunately is the standard.
Update to the Update: It's end of July now and I've given up...

The reply of the owner tops it all. Writing a standard response providing me with a phone number and email where you either get stuck with someone who cannot help you or a email where you don't get any responses doesn't help at all.