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SWAG GAMING
Reviews 1

I went here for an interview a few days back. I was called in for a job as a technical support specialist. The funny thing was, I cleared the initial rounds where the test Ur support knowledge. But suddenly I was asked questions related to programming and related concepts which I was unprepared for. The HR failed to inform us that we would be asked questions based on programming concepts. The best thing was, the HR told us that they had a similar opening in another dept and that they will contact us the next week. With hopes of getting placed next week, I went back home pretty devastated. Weeks passed by, no reply from them, no acknowledgement from the HR even after sending consecutive emails. Such a bad experience. On the other hand, the office was amazingly decorated and designed. When I entered the office, I was so happy looking around thinking that I'll be working in such a beautiful place. Hah!

Sydneys Best Pest Control
Reviews 1

After looking at different helpdesk software, I chose freshdesk. Reasons being after the 30 day free trial 1. exceptional Excellent customer service 2. Great value software 3. ease of use 4. the phone option I have never come across a software company that gets back to when they say they will and issues resolved quickly Keep up the GREAT WORK

Sanjana Sekar
Reviews 1

Great workplace to start your career! Since this is am emerging and rapidly growing company, there's always so much scope for you to learn and grow here. Also, They have free food and gym and also Mac laptop for all the employees here! Their office is located in Global Infocity in Chennai and also in Bangalore!

R C
Reviews 1

Freshsales Updated 6/18/18: You need to hire support that actually knows what they are talking about... still taking the "its you, not our product" approach. Also to note, 3 of your 4, 5 star reviews...are your own employees... ___ Updated Again: Still buggy and have ongoing issues. ___ Updated Review: Bugs have been fixed and coming out with new features that are great for sourcing! ___ Experience has been less than great since signing up. Lots of bugs with the product, causing more time trying to implement the tool than we thought. Spending more time backtracking fixing issues this product is causing than actually getting benefits from it. Will increase stars on the review when ZP starts working the way we were told it was going to.

Arjun Pillai
Reviews 1

A work place like no other. Simply perfect and feels like home sort of a workplace. Amazing people and amazing culture. The food is just great and you will have a balanced work-life here. There are challenges which will make you better everyday. This place will help.you grow in your career and make you a better person every year. This place changed my life and it still changes me every day for the good. Freshworks is the place to be!! Namma Chennai Namma Freshworks!

Brian M
Reviews 1

1 week later : Your freshdesk ios app is very slow. It takea forever to close tickets out. I am on a paid version and this problem keeps happening!!! Can you guys help Any idea when your IOS app will be fixed? It takes forever to load, and close tickets etc. it seems like you guys went backwards with the update.

Anonymous Guy
Reviews 1

Worst experience I had after attending an interview from this company once. I have never ever seen a worst HR practice like this. HR team asked me to come attend an interview for the opening of Account Manager without screening my Resume and not even know whether my profile suits for the opening. They made it easy by letting another person interview me from the company for the name sake after making me wait for a long time, that person has nothing to do with my profile for the opening and asked literally 5 basic questions. I realised this after seeing the candidates who came after me got interviewed for the same opening. They were just wasting my time though I travelled all the way from a long distance. HR department doesn't even know to treat candidate properly regarding interview process. HR department wants some numbers regarding the interview process to impress their reporting persons. Shame on you HR team as we candidate sacrifice our time for the interview process. Dear candidates, please do check with the HR team of this company via phone itself about their expectations regarding interview for the job opening if you come across interview call from them via phone. Otherwise your time and efforts will get wasted.

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About Freshdesk

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Freshdesk is a leading online cloud-based customer service software that provides helpdesk support with smart automations to get things done faster. The company was founded in 2010 and has since then been providing top-notch customer service solutions to businesses of all sizes across the globe.

One of the key features that sets Freshdesk apart from its competitors is its ease of use. The platform is designed to be user-friendly, making it easy for businesses to set up and manage their customer support operations without any technical expertise. With Freshdesk, businesses can streamline their support processes, automate repetitive tasks, and provide personalized support to their customers.

Freshdesk offers a range of features that are designed to help businesses improve their customer service operations. These include ticket management, knowledge base management, community forums, live chat support, social media integration, and more. Businesses can customize these features according to their specific needs and requirements.

One of the standout features of Freshdesk is its ticket management system. This system allows businesses to track all customer queries in one place and assign them to the appropriate team member for resolution. The system also allows for collaboration between team members so that they can work together on resolving complex issues.

Another feature that sets Freshdesk apart from other help desk software providers is its knowledge base management system. This feature enables businesses to create a comprehensive knowledge base with articles on frequently asked questions (FAQs), troubleshooting guides, product manuals, and more. Customers can access this information at any time through self-service portals or chatbots.

Freshdesk also offers community forums where customers can interact with each other and share ideas or solutions related to products or services offered by a business. This helps build brand loyalty as customers feel valued when they are given an opportunity to engage with other like-minded individuals who share similar interests.

Live chat support is another important feature offered by Freshdesk which enables real-time communication between customers and agents via web chat or messaging apps such as WhatsApp or Facebook Messenger. This feature helps reduce response times significantly while improving overall customer satisfaction levels.

Social media integration is yet another powerful tool provided by Freshdesk which enables businesses to monitor social media channels such as Twitter or Facebook for mentions related to their brand name or products/services offered by them in real-time so they can respond quickly if needed.

In conclusion, Freshdesk provides an all-in-one solution for managing your business's customer service operations efficiently while keeping your customers happy at every touchpoint along the way! Sign up today for a free trial!