Fremont Ford Lincoln Mercury Reviews

Julio was outstanding. He took excellent care me and my needs and got everything accomplished as promised. I would recommend him without any hesitation. Great Job .

First time to being part of Ford family, decision made based on vehicle specifications that fit what I was looking for, but as well important the attention and service given by Fremont Ford team, securing to get a complete satisfaction on vehicle review and plan offers that help to me decide to to buy my vehicle. Thank you and congratulations to Fremont Ford team.

Had a nice facility, many vehicle options in inventory, and the sales process went smoothly. I plan to shop here again for a new vehicle when my lease ends in 3 years.

I walked into Fremont Ford to buy an SUV. Mustafa was pleasant and knowledgeable. I didn t feel pushed to buy extras. He just explained them so I could make my decisions. I love my new Ford edge!

Elvis made everything very painless and smooth. I am extremely Happy with my purchase and the amazing deal that i Got.

Excellent service done in every area of my visit/service.

I recently had the oil changed on my 1999 Mustang. The service writer suggested replacing the original front struts to prevent uneven tire wear. I made an appointment and had the struts replaced. Since the tires were brand new I am glad Ford s inspection noted this problem. Thank You!

Great experience, definitely recommend this dealership to anyone in the market for a new/used car. Satnam was the sales person that gave me a great deal on the car i wanted.

As dealerships go, this one I have had mostly good experiences, so far.

Go to see Jacob at maintenance service, he is manager, he takes care customers very well. 5 stars for Jacob!

Worst place ever been. First time oil change, should be done very quick and I have made a appointment which did not just stop by. Take a least 4 hours and when they called me and pick me up, they said it was done, but what exactly happen is when I back to the dealer it is just started. And guess what they said, that said I told they as long as it is get done before 5 pm will be fine which I never said. Will never came back for any service or purchase. Does not recommend this place at all.

Service members were great place was very clean i give it high quality

When something went wrong with the electrical components of my hybrid, the service team was able to figure out the root cause and get me the proper service I needed. Once they knew it was an urgent issue, they promptly took care of my vehicle.

Most horrible experience I have had with a dealership ever, rude, unfriendly, and unprofessional. Zero customer satisfaction here. I had bad experience leasing my Ford Fusion Energy Titanium. Also had a hard time returning the same leased More

I bought my 2012 Ford Fusion at Fremont Ford, my very first American car, and 2 years later, I am really impressed with its performance. Thanks to the great sales and finance staff at Ford, Alfred, you guys are Great.
They also offered a free initial maintenance service (change oil & car wash included) so I went there when it was due and from then on, I started coming to Ford QuickLane for maintenance. Service at this dealership is awesome - they have competitive pricing, online scheduling, very nice shuttle service and needless to say, great Repair personnel... Mike, John and Peter are all awesome guys... they will explain tand make recommendations but they never act as a salesman trying to sell the most expensive service package at all.. I recommend this place to all - Great Staff, Great Service!

Dishonest service adviser. I come in for a regular service. I was offered all the bells and whistles but declined. Then I was given a quote of over $300. I questioned why so expensive, and demanded to look at the service history and get the same price as before. The quote was updated to $100+. When I get home and looked at the previous paperwork, there is still about $20+ difference.

Good and very helpful to get price for your budget.

Best experience ever....they have a children area, free drinks and very friendly personnel

I checked in quickly and decided to wait at the dealership for my scheduled service. The lounge was immaculate and my expected was it time was unexpectedly cut in half. Plenty of resfing material and big screen tv while I waited.

Tech reviewed service findings with me and I was on my way. Great service experience!

Zee & Oliver have been excellent. Happy with Ford Edge deal.

Julio was awesome! He was able to get me a lyft after the service and he was very helpful answering all my questions and service was done right on time. I requested the car be done by 12pm and it was done 30 minutes before. I had a question for one of their finance managers and I didn t appreciate the tone he used ( he s bald) . He made me feel stupid other than that I ll be going back there for my next service!

Purchased a new vehicle from Fremont Ford. It was a great experience. We were made to feel very welcome in every aspect. The professionalism of all staff were superior to any other dealership I have visited. Namely, Eddie and Mustaff were kind and accommodating.

Worst dealer ever. I had an appointment, the dealer made me wait 30 minutes. I complained about the customer service. I said Honda had better service and the sales director Michael Pollom told me Ford may not be ford you. you can go get a Honda.

The Fremont Ford service department always delivers with flying colors! My 2014 C-Max Hybrid started having trouble discovering the electronic key (usually after a prolonged idle period,) so I made a service appointment with Fremont Ford. Supervisor Larry Meola was welcoming, reassuring and kept me posted on the progress of the diagnosis. It turned out that the key battery needed replacing. To make really sure, Mr. Meola kindly offered to keep the car overnight to retest the next morning. The issue was 100% taken care of, and Fremont Ford moreover gave my car a nice wash. Very grateful for the excellent technical service and customer care.

To start off, great customer service! Got what I looked for 2016 mustang gt performance package thanks to a young man named omar. Omar helped us out and he put us in his hands, highly recommend him. Been to other dealers but just wasn't satisfied with the information provided. Omar's positive attitude, great enthusiasm and motivated helped negotiate with sales manager and took home a 2016 mustang gt. Wife and kids loved it. Would recommend

I bought my 2020 Explorer and 2020 Fusion and 2017 Fusion here. Always got great service with smile at service side. This is a dealer I recommend to all my family and friends. Mr. Pollom, Abaas, Yama And Mustafa (Managers) have always been a point of contacts. Want the true deal, speak with these guys.

I would give negative stars if I could. I drove 20 miles there to get a front plate bracket (cost me $35 already) and they were going to charge me extra $120 for installing that front plate. If this is not rip-off, I don't know what it is. Thanks for teaching me a lesson before Christmas Fremont Ford!

People are not responding well I tried to book a appointment for my car oil change I called them continuously 3 days for appointment but no one will pick the call totally disappointed for this service

Excellent and professional. I had ordered my F150 through their fleet sales and was very happy with the non pressure attitude. Thanks

Mustafa Barakzai provided incredible insights, service and transparency in helping me lease my new Ford vehicle. My wife and I were struggling to select a car as there are so many options. After a long and un-rushed conversation with him, he helped us select the right car and then put together options for leasing it. Because he presented everything so clearly, I felt at ease signing the papers.

I was turning in my old Ford vehicle and he took pictures and documented its condition to ensure that I get a fair appraisal.

Simply phenomenal service. I'm now a repeat customer! Thanks to all at Fremont Ford.

If you're considering leasing or purchasing a new car, you're doing yourself a disservice by not stopping by.

Scott was so helpful when we needed a taillight replacement!

As someone that hates negotiating and the normal experience of buying a car, Working with Devlyn and Dustin, I was pleasantly surprised with the amount of information I was given without feeling overly pressured to buy one of their cars. After a minor accounting error (that was outside their control), Dustin was offering anything to make up for a shift in price - employee discounts on add-ons for the car, an extra tank of gas - anything to make sure we were still satisfied customers. We're pleased with our choice of car as well - but the experience of buying a car from this dealership makes it easy to recommend to others.

Very professional customer service. During my car service, they found a flat tire and fixed it for free as courtesy. The service representative was very calm and patient even though they were busy.

Robert Contreras was very helpful during the process. Fremont ford didn t have the vehicle I wanted but he found it in Livermore and made it happen. Very professional. He has called me three times since I bought the vehicle to make sure everything is going good.

The experience was just fine, but the condition of the truck when we drove off the lot was disappointing. It had been washed on he outaside, but the inside was still dirty and crusty (there was food in the crevices in the dash and console). Made the experience disappointing. In addition, my wife called the finance person twice, left a message both times, with my response to this day. We no longer need a response, but this is telling of how valued the customers really AREN'T. we won't be back.

This place is nothing but rude and ignorant to there customers on top of that said how my car would not be looked at in a month and then sit on there lot for two weeks then it would get looked at and fixed a transmission problem. I took it to concord ford and they listen to me and gave me a rental car and with in two or three hours fixed my car and made me feel like im in there ford family unlike this place who dont care about how u feel nor how u needed your car fixed. Then this place would send you a five dollar gift card to Starbucks that can't get u something to drink. If you call them then the women who sent the card wants to be rude and rush u off the phone and bes hella rude by saying thats how we feel sorry about what happened to u at our dealership then says i dont want to hear your story over again when u are trying to talk to her. So over all if i was any of u i would not waste my time nor energy at this dealership so yall dont have to go through what i went through i highly recommend going to concord ford that will listen to u and hears what u have to say and treat you like family there.

I delivered my F 150 at 7:30 am October 7 for a routine 15,000 mile service.
I waited for the service to be completed and the service was completed at 9:25 am October 7.
I was very pleased with the service and the courtesy of the Service representative.
Warren Vest

Craig and Abbas were great. They worked with me to find a great car that works for my small family!! Thank you both so much!

If you are lucky enough to work with Mustafa Barakzai at Fremont Ford, you will get the best customer service possible. He is knowledgeable and respectful. He is never pushy. It took me several weeks to finally decide on the car I wanted and he never made me feel rushed or stressed. I buy a car and tend to keep it for many years before I consider buying another, so this was no small purchase or decision. I believe I got the right sales person at the right time. Thank you, Mustafa!

Very friendly and accommodating staff. Ahmad Nasiry is the man! He helped make my purchase of a brand new F-250 crew cab happen so quickly. This had to the least amount of time I ever spent in a dealership. I drove off the lot with my new truck in less than an hour of arriving there. Would definitely buy from him again. Thanks Fremont Ford!

Had wonderful communication with the team in Fremont Ford.

Whole process to find a car took about a month's time. After doing initial research, I was able to focus in the specific car I wanted. I used the Ford website to locate the car which I found was available at Fremont Ford. I inquired online and within a couple of hours received a response. Car was available and online price was given. I contacted David at Fremont Ford. He gave me additional information however I was not ready to visit the store and make a purchase.

About a weeks time past, I was prepared to visit the dealership. I called David to see if the vehicle was still available. Unfortunately it had just sold. He said that if a similar came into stock he would give me a call. Some time past, David sent me a "cold call" type email about lowest price matching. I replied thinking the particular car was in stock. It wasn't, but David said he was still searching for a similar one.

Another week or so past, before I saw via the Ford website that the same model/style vehicle was available again at Fremont Ford. This time I think I either called/texted David. He replied that he would look into it. Eventually he got back to me and explained that the car was available. It was located at another offsite location. At that point I was ready to go over numbers. He connected me with his manager. The out-the-door price came out to be a bit higher than I was looking to pay. Told them I need a few days to think it over and will give them a call over the weekend.

I called them on Sunday, told them I was ready to come in that day to start the paperwork. David was off so his coworker Johnny was there to walk me through the process when I arrived. Johnny was very personable and very thorough. He made me feel at ease about my purchase. He connected me with Sheri to complete the finance portion. She was also very outgoing and helpful throughout the process. It took a few hours to complete the all the paperwork, which I was fine with as I was expecting it to take some time.

When I came in the following weekend, the car was sitting there, washed and ready for pickup. There were some minor details to go over before I was able to drive it off the lot.

At the start of this whole process, I had been considering buying used through the different newer online dealerships. In the end, I am glad I didn't. Fremont Ford gave me a fair/competitive deal and the employees treated me well. I left a very satisfied customer and recommend Fremont Ford to anyone looking for a car.

2020 Explorer ST. Very friendly and eager staff. I went in for an oil change on my 16 explorer and just had a warranty question for the sales Dept. They are eager in a helpful way, trying to find programs for financing and bonus discounts that made it a viable choice to put the $2500 towards a new car instead of a used car warranty. I had no idea of their student programs. They are more than fair on trade-ins, they actually paid me much more than trade-in value so we could get the loan on the new car approved. they knew I wouldn t settle for a base model so that s why they made it work on the ST. Great follow up for some documentation needed. A++ for Mr. Asalati, Mustafa and the new sales kid Gary. Thank you.

The team was great to work with. They laid out all the options we had in a clear way for us to understand the many avenues we could take to get out of our high mileage lease.

Service was good. Tho I had to pay for oen rental as car was an overnighter. Ordered a part but i didnt get a call when it was in an that apt is in 4 weeks out.

Very awesome place and great customer service... I would deffinately recomend anyone looking for a new car to visit Fremont Ford.

I had the tire replacement on Saturday morning, it was supposed to be done on that day, but was not done on that day. No body called me until I called them Saturday late afternoon to figure this out. On Monday morning, tried to reach them several times to confirm it is done, no one answer the phone. so decided to stop by to take a look, found out the car was in the parking lot with new tires, woohoo!

Got great help from David Valencia. This is my third Ford car I am leasing and I highly recommend Fremont Ford. Great service.

Great people and great service. Would recommend to everyone!!

Bad customer service. They seem to need to hire more help. When I arrived for my appointment at 10 AM for my 10:30 AM appointment; there were 4-5 customers already in line. Regardless I made an appointment so I should've been checked in first. Otherwise making an appointment is just a waste of time. Also there were only 2 employees working and they took a while to help everyone. I was finally able to check in and leave my car at 11 AM.

When I picked up my car I noticed some of my tire pressure caps were missing but I didn't wish to stay longer and asked so I just left as is and bought replacement caps. At my previous appointment the service technician drove my car back with E Brake on and wrote in the comments section that there was a noise coming from below...go figure.

Anyways I am likely to go to a different Ford dealership next time for maintenance.

I wish if I could give 0 star to this place. Dont get your periodic servicing done here. They cost more than twice as much and dont even provide good service. The shuttle took 45 mins, i had to do an Uber. When I showed up to pick up the car, it wasnt washed and the guy at servicing desk was really rude and didn't even have the courtesy to apologise for that. I would never recommend this place. Its the costliest. Gives crappy service and dont care for their clients. I would never get my car serviced from here.

Just a first oil change and filter. Paperwork says they rotated tires but I see no evidence of that as there isn't a single smudge mark on the dirty rims or bolts!

It took longer then I would have liked but it was all worth it. Very nice dealer very nice people. They have a good selection of new Fords. They did me right and will do you right if you buy here.

The ford advisor that assisted me was great, unfortunately, when I got home after picking up my car for an overnight service, I noticed a huge hole on the body where the door closes. The hole was as huge as the tip of my finger and it seems like a perfect circle, that s why I m guessing that the damage was made by a tool, maybe a drill of some sort.

*Do not* buy the extended warranty or any kind of service, the finance manager are lying about it's usefulness, and it's highly overpriced. When you are asking for detail they went very shady. And it's impossible to cancel despite you have the right in the contract. I told the sales manager Ahbaid to cancel the warranty for me and it's been 2 weeks and I have received no response. When I call the place and told them I want to speak to finance manager about the cancelation they direct me right to the an empty line to let me leave a message and they will "call back". But they never did.

I'm consulting a law service about how to get my money back now.

Ahmad was extremely helpful in help get my lease returned and getting in a New 2019 F-150 Super Crew FX4 Off road Pickup. He ensured My wife and I were able to pick the just right pick-up with an awesome paint scheme. Magma Red. Depending were the sun hit it and where you stand it looks like a different color than what it is. He ensured we got great deal on financing and an extremely great warranty package.
Ahmad, Thanks again for all the Help and Hard Work!!!

Was very satisfied with the professionalism of the service personnel. All my questions were answered and the service was performed in a timely manner. I have always been pleased with my dealings with Fermont Ford.

Larry did a good job on taking care of my 2015 mustang and took care of it like it was his own.

The service advisor was very nice and answered all my questions. I was impressed how knowledgeable he was.

I dropped the car off using the Early Bird process. The card was serviced and I was called when the car was ready. It was easy and convenient.

Umar was very patient and well explain the options of my new explorer .
Thanks Umar I love my fusion

In June of 2016 I went to purchase a 2016 Ford Flex. The customer service was excellent I purchased the vehicle from Fremont Ford within 2 hours I was driving away in my brand new 2016 Ford Flex.

This dealership was AMAZING, and cannot recommend them enough. As a busy physician, I truly needed a great car fast, as I needed to be able to get to the office to care for patients. They found the perfect car at the perfect price.
They were willing to be understanding of certain factors, with the general manager making the right decisions. He was spot on.
Special Call out to Amin Siddiq. If you are lucky enough to have him handling your buying interests, you can't go wrong.
Thanks again,
Dave Schatz, MD

Worst service ever . No one ever pics up the phone when you call for update on your car or for anything . They just keep transferring you . Also they charge ridicules amount of money .

The sales personnel were very knowledgeable about the vehicle I purchased. They helped me get the best deal for a 0% loan. I would recommend anyone interested in a new vehicle to visit Fremont Ford.

Amazing costumer service. Very friendly and knowledgeable! Not going anywhere els but fremont Ford!

Very impressed with the staff and inventory... They did everything to get me the car that I wanted... I really appreciate all that they did...

I visited last week for my car service i am taking 100000 miles service for my car after service i am having issue with my car engine getting noise i don't know what they gonna do for my car this was worst experience i ever hand i am regular customer for this show room
I went today for checking with the service department they ask me to leave my car 1 day for diagnostic test is this is the way wasting time of customers
Mistake done by service department
If i am having issue before service that is ok but after the service is not my mistake

Earlier today I visited Fremont Ford to look at a new Mustang. Specifically, a 2015 Mustang turbo. They were the only dealer in the bay area that had the exact car I wanted and now I'm glad they were because their sales team was an absolute pleasure to work with. My salesman Omar Omari was extremely friendly and helpful and the finance manager is an absolute magician!! I wasn't sure if I could even get financing approved for this vehicle - not only did he get me approved but I got a low interest rate with a small down payment, they took over $1000 off the sticker (without me even asking) and I was given more than the KBB value for my trade-in. I've purchased several cars in my life and this was the best buying experience I've ever had. Definitely ask if Omar is available when you arrive - I wish every car salesman was like him!

The attention was good, Erik communicated with me via text message for work reasons. The repair of the car was carried out quickly. The appointment could be established via the website quickly.

One of the best Car shopping experience. I felt no pressure trying out the different vehicles and Fremont Ford has one of best people Sales Managers I have seen so far. Mr Abbas take it to next level.

I was at showroom several weeks ago and I came back again to check on other vehicles and when I stepped on, Mr Abbas remembered me and that made to do business on that day. Great Job Jacob - Sales person and Mr Mustafa taking care of rest of service and always be available post sales as well.

I got my 2019 mustang from this dealer and i can positively say that it was a great experience from the moment I walked in. The rep whom I was dealing with, Mustafa offered the best of service from the very beginning. I had a lot if questions walking into the dealership with regards to what packages I want on my mustang and whether to buy or lease it. Mustafa was generous & well equipped to take me through all of my concerns and ultimately helped me make the right choice for the right price. I would definitely recommend Fremont Ford to my friends and would gladly ask them to deal with Mustafa for any Ford they ever wish to buy.

Brought my 2014 Escape in for recall service work and also scheduled maintenance. Work was all completed in less than the 3 hour stated time so that was a nice surprise.
Very very pleased with my most recent experience at Fremont Ford's service department. Service advisor was very pleasant and courteous.
I will be back in 7,500 miles!! --Nicholas--

Fantastic service! Very friendly people, not too pushy and willing to help you get the best deal possible. Hassle free experience

One star is too high. The entire service department was in chaos, I will never return. When I picked up my car from having recall work, the front bumper was damaged by them. When I brought the damage to their attention they were condescending and disrespectful.

Knowledgeable and friendly staff. Service was great on my Edge!

Service department was great on my recent visit for some warranty work and a recall. Have only had to use their service department once but I would highly recommend. I had an odd engine noise and they quickly determined the cause and ordered all parts the same day. Parts came in next day and they replaced promptly. Thank you guys!!!

Robert was great at accommodating my needs. The negotiation was straightforward, without high-pressure tactics. This is the 2nd Ford Explorer that I have purchased from Fremont Ford. I felt it was good to buy in the community, rather than somewhere else.

Poor Customer Service, Not so helpful sales people.

Great service. They were expeditious in diagnosing a couple of the problems I came in with. I'd definitely come back if I need anything done.

My F-350 has had several recalls and a couple of warranty issues. While Fremont Ford had a reasonably good warranty service manager for several months,. there has been significant turnover in that role. In the last year they have had three people in that role.

Communications with the service agent after dropping off the vehicle is problematic. They send you a text message after drop off that contains a link to the work order but it only describes what the customer requested. It is not updated as the day moves along nor is it updated when the job is done and the vehicle is ready. So instead you have to text them back later in the day to check on your vehicle but there is hardly ever a response. And when you decide that you have to call them, frequently no one answers the service department lines in the middle of the day.

One time I had my truck returned with hamburger paper wrappers and some junk mail on my dashboard. It was an after-hours collection so no one was around to report it that day. The next day they claimed to have launched an investigation but no results were available.

The quality of the work performed is without fault. However, their basic customer communications need to improve.

I really love my experience here. Find this dealer from True car and meet with Ian when I was there. He is a really friendly and nice guy. We finally buy a Ford Edge 2013 from him with a great value on President Day, it's really a surprise. We have been driving the car for a month and it feels perfect. If you want to buy a Ford car, I definitely recommend this place.

Great people and service! I had a great experience. Mainly talked to Barbara and I believe Ed. Sorry if I messed up the names, I'm bad with names. They kept me updated and when the wrong parts came Ed let me know and gave a proper estimate on when the car would be finished. Again, great people! Hopefully I don't have to take my car back again, but if my car gets in another accident, I'll gladly return.

I brought my car for recall, they corrected only recall, they should make inspection for the car if needs any attention. But they did not check the car. When i use another car brand for recall they had made free inspection.

Always professional and they always go out of their way to go above and beyond service expectations!