Gilroy Honda Reviews

Great guys, smooth car buying experience. excellent customer service.

We had a real bad experience visiting here, their customer service is horrible, they give you a fake price over the phone and when you reach there they don't honor the price and inventory is too low. Avoid this dealer, extremely bad experience

It makes a world of difference when you deal with nice people. At Honda Morgan Hill everyone we came in contact with was super nice. They wanted to go over and beyond. We will come back.

I went to Victory Honda of Morgan Hill planning to see a car that looked good in the pictures, but in real life it wasn t something I wanted. Luckily DANE was there to help! I d never felt more comfortable with a sales person before because they re usually too pushy and don t listen to what you want. He constantly made sure my boyfriend and I were comfortable and offered water. He didn t push any cars onto me and let me decide what I wanted to do in my final decision. With his help I was able to find the perfect car for me in the price range I planned to spend in the first place.

I went in for a recall decided to get an oil change also. Hm..the advisor Robert Pia told me.I needed a.New oil pan and plug because mine was stripped. Wanted to charge me 650.00 for parts and labor. I said no that's not going to work. He.said that my car might not hold up because of the stripped threads. I left and went to ROM AUTO IN GILROY WHO CHARGED ME 90.00 FOR A NEW PLUG AND OIL. IM VERY HAPPY WITH ROM AUTO. VICTORY HONDA IS NOT PRACTICING HONEST WORK ETHICS. PLS BE ADVISED!

Me and my boyfriend came here looking for a car the older,tall,skinny, with glasses guy helped us and walked us step by step through the whole process and answered any questions we had. We ended up trading our old car as well and ended up leaving with NOT only ONE BUT TWO BRAND NEW CARS?! We ve had this cars for a while now and we ve had some issues with the A/C and they ve fixed it! They provide good service and hot chocolate Totally Recommend this dealership and talk to that older worker if you want a GREAT DEAL !!

Listed price on website does not include add ons that are already installed on the car such as the gps system. They ask for additional $2k for these unnecessary add ons. This is very misleading.

When telling the car salesman we don t want to waste your time , he responded I don t want you to waste my time either

Very friendly and upfront staff. Got exactly what I wanted and couldnt be happier !

Love this place. Making an appointment is very easy. However, some services take too long -- i.e. tire rotation has been the only service where it's taken about 4+ hours to get my car back, but everything else is regular wait time.

Purchased a car at Morgan Hill Honda through the Costco auto purchase program. The manager ensured the pricing was fair and the process swift. The dealer has a huge selection of Honda vehicles.

It s all good when you purchased a car but when it comes to problems horrible customer service!!! I ve been to their dealer 3 times for the same issue they still haven t fix anything. The guy I spoke yesterday was rude! Just by looking their body language and comments they think you re naive! They give zero discount at the time of my purchased and now this type of treatment?? They obviously giving me the run around taking my time! Waiting for their update on this which they normally don t have the curtesy of emailing me for updates on this matter!! I will update this review once I m done with the problem!!!!!

Little car promotions not so much help in the agency I went and long my wait and little help

Waited way too long for service with no apology or explanation. Plenty of people working

I shopped all over an got my best deal on a new Honda CRV with Raul. He was patient with me as I am an analytical buyer comparing all the finance options as well as advantages/disadvantages of leasing and financing. He supplied me with all the information I needed.

The dealership was taken over by a new owner in January and there are still a few kinks to work out. The owner has successfully opened a number of different dealerships and is committed to customer service. I gave them 5-stars as they have a great selection of cars, a pleasant shopping environment and people committed to doing a great job. As a Morgan Hill resident, I like to support local businesses.

If you purchase a new or used vehicle or just plan on having your vehicle serviced at Victory Honda, check out their CarDoc service program. I don't usually buy into service programs, but this one appears to be a pretty good deal. Check it out and see if it works for you. With the way service costs keep going up, it is worth considering.

Once I take my car in for service, I will be able to comment on how well they take care of me. Stay tuned!

Very excellent experience with this dealership. Our salesman, Dane, was understanding and genuinely trying to get us the best deal possible. We knew there would be back and forth when it came to negotiations but not once was Dane pushy, aggressive, or agitated. The price for our trade in didn t match what we were looking for however Dane made sure to find wiggle room within the overall price where it would even out. Please remember, the dealership will tack on additional features, some can be removed some can not. I ve been buying cars for years, this was honestly my best experience. We already had financing in place, the dealership did not push their own financing on us at all. Very pleased with them, will recommend Victory Honda to everyone. Keep a positive attitude and do the dance, these professionals will make sure you are taken care of. Keep up the great work guys, and THANK YOU DANE!

I took my Honda in for an oil change and tire rotation. It was the fastest service I ever experienced! Staff was courteous and professional. Highly recommend to others .

We came into the dealership and test drove the new 2017 HR-V AWD. The experience was good, however, we didn t go over the details of the car as we have been shopping around and we knew what we wanted. After negotiating a great out of door price for the car($xx,553), we wanted to purchase it.

We were then pushed to Anthony to work on the financing of the car. Anthony kept pushing us to sign the different agreements that are normal in the process of purchasing a car. However, I requested to get the full information of the car and the final price before signing anything. I find it perfectly normal to understand what exactly we were buying and the final price. Anthony pushed his screen over and it shows a different price on what was agreed on (~$xx,850). I asked him about the discrepancies and if I can get a full breakdown of the fees. He pulls out the notes and price that we negotiated with the sales representative and it clearly shows ($xx,553). I asked him to bring in the sales representative into the room to clear this out however he said no and that I have to go back outside and negotiate it. There is nothing to negotiate; it is on the paper. I wanted everyone to be in the same room and clear the miscommunication, however, he insisted that I walk back outside to talk to the sale representative. I did as he asked and the sales representative agreed on the same price ($xx,553). I went back into Anthony s office to show me the agreement, but now on the screen, it shows the price ($xx,525). Anthony begins to mock and provoke me by asking if I wanted the $xx,553 price or the $xx,525 price. He was very abusive by asking that rhetorical question three times! I brushed it off and asked for the detailed specification sheet for the car to ensure that he wasn t switching vehicles on us we wanted AWD and not 2WD. It has happened to a family member of ours. He said that he does not have the specifications sheet and that we had to walk to the car the read it.

Terrible customer service. Lack of transparency. Abusive.

It when back and forth a couple times because as a customer, I felt it was right to see what I am buying at the signing table. It escalated. I was frustrated. I said in a casual manner: just make a copy of the ****** paper, how hard is that . I had no intention to direct any foul language towards Anthony, but the process of getting specification sheet of the car.

Anthony took it personal and became extremely disrespectful. He started saying that I have no right say that to him. He then said that if we were outside on the street I would not be using that kind of language towards him. For me, I took that as a threat and to be clear, I used that foul language towards the process. Anthony walked outside and had the sales representative fetch the specification sheet. The sales representative returned with the specification sheet and ask if he should stay in the room. Anthony responded: No, I ll handle him . I was shaken by this experience.

As we were going through the agreements, Anthony was constantly on Instagram on his phone and showed a lack of interest in answering any questions in regards to the agreements. As a business owner, this is a lack of respect to the business and customer. After all the signing, I politely asked for printed copies of everything and was completely ignored. He then gave us a USB with the documents, however, during the process of transferring the file, he pulled out the USB quickly. I asked him to check to see if the files went through. He said no and I can go outside to check on the sales representative computer. Lo and behold, there was nothing on the USB and Anthony was gone from his desk. We had to get his manager or someone in the finance team to get Anthony to give us the document. The sales representative did not wanted to request it directly from Anthony.

Anthony is very disrespectful, aggressive, and slimy. He shows that he is lazy to fulfill simple tasks that would make the customer purchasing experience comfortable.

Fast efficient service and recall repair. Service agent Bobby was great . Female clerk at payment counter needs some work with her attitude.

Go see Gabriel for your next Honda. Wonderful salesman and great experience with our new Honda Clarity PHEV.

The survey only lets you click on give positive feedback!? I bought my Pilot at Honda of Morgan Hill, the actual service work seems fine, but customer service is not exceptional. Every time I have my car serviced, I have to wait to just check-in even when I have an appointment. The check-in process needs improvement. My appointment was at 8:30am and this time after waiting 20 minutes I spoke up. I've had similar experiences every time and this time was the last. I'm going to have my car served at another Honda Dealer going forward.

Great service, with pickup and drop off in Morgan Hill.

Seemed strange that I would give a car dealership five stars but this place was amazing. I was able to contact the dealership via email and messaging . They confirmed by phone. Set up a time to come in on a Saturday morning , and they still manage to get me in, to drive the car, answer all my questions, and complete the transaction in just around 2 1/2 hours. anyone who has had any experience buying cars knows that was really quick ! And more importantly, the internet sales.manager, sales associate,, the general manager and.the finance manager all were extremely customer centric and good people.
I am actually looking forward to coming back for my car servicing , which was included in the purchase of my car!

My experience was greatly appreciated Thanks for your great work and help . I got the price i won it.

I went in for my car maintenance earlier this week and was very pleased that the service went fast and smoothly.

Worst dealership that o have ever been two. Was there for 30 minuets and ignored by every salesman! I was there with my family to buy a car and saw two salesmen during there literally having their own conversation look at me an my wife and kid and not even asking if we needed anything! I got fed up with it and walked over to them and ask them if someone could show me a new Accord and the young gentlemen's response as I'm not going to disclose his name because I don't want to put him on blast for being an a****** but his response was we have one in the showroom for you to look at! Are you kidding me! I left that day and went to Gilroy Toyota and bought a Camry Xse and a 4runner TRD! I will never go back!

Eric Hyunh made my purchase smooth and relaxing. I appreciate his attention and patience. Also, Quianna's attention to detail in the contract paperwork is praiseworthy. I've recommended friends and family to visit Honda of Morgan Hill based on my experience with Eric and Quianna

Major props to Yuliana Jimenez at Victory Honda of Morgan Hill. The whole car buying experience went by so fast and smoothly. I will definitely be coming back for another car purchase in the near future. Thank you so much for making this happen! My family and I really appreciate you all.

I had a mixed experience at Victory Honda. I went in with my mom, looking for something new or used to replace my Honda Civic that was totaled a few weeks ago in an accident.

We got there a little before they opened and were greeted outside by Courtney. She was lovely at first. We worked with her for 2.5hrs, test driving a couple of vehicles. As others have said in their reviews, their base price was not the price listed on the website, it was a couple grand higher. I asked Courtney why that was and she told me that those prices were just to get people in the door. In addition to the price being different, Victory adds on extra things to their vehicles and then charges you for these. They added on wheel locks, a GPS system in case your car gets stolen and two types of clear coats on top of the paint. She told me that these things were to make the car safer. None of those things actually affect the safety of driving the car. By saying this it's insinuated that Hondas aren't safe to begin with. Thankfully, I know that isn't true as my Civic did keep me safe a few weeks ago when I was hit on the interstate. Courtney said that these things were not optional. Over the 2.5hrs I we spent with her she was incredibly rude and condescending. I had what I would consider to be, a large down payment. She asked if I could put more down. I said that I could not, to which she responded "why not?". I found that to be both inappropriate and insulting. After 2.5hrs I hit my breaking point, got up and said "I'm done", and walked out. I have NEVER done that, with any person in customer service/sales.

Sammy, the sales manager, came out and spoke with me. He was willing to work something out. I took a break and got coffee before returning. When I returned I worked with Robert V. He was wonderful. Things were easy with him and smooth sailing. He was able to work with me on price and I ended up getting a 2021 Honda Civic EX-L.

The detailing department was closed by the time I bought the car on Sunday and there was not a spare key made up. Robert invited me to return to get my car detailed and pick up the key. I emailed him on Thursday to make sure there was time for my car to get detailed on Friday if I took it in. He let me know that there was. I had my car detailed on Friday and picked up the extra key. He made it possible for me to use a loaner so I could run errands while they detailed my car. Robert was kind, personable, friendly, and accommodating. I would absolutely recommend him.

My review for Courtney would be 0 stars.
I would give Robert 5 stars!

Thank you Robert and Sammy for helping me get a great car.

Great service, thanks to Yuliana and Jason for your help. They found me the car and color I wanted.

Very nice and knowledgeable sale person (Mr. Stark)

This is a very low pressure, great facility, good inventory dealership. If I were to buy a Honda, it would be from there. Lucky, which is the manager's Nick name, is a strait shooter, and very personal guy. He genuinely seems to be in it for his clients, and not for the few percentage points of margin.

I had a great experience while car shopping, granted I did not buy anything this time around. I was able to test drive a few cars to narrow down my choices and Raul did a great job of making me feel valued. I will be coming back as long as Raul is there and purchasing a car if all goes well.

Very disappointed nothing for their customers not even a car wash wow. Back to Salinas I go

Great quick service that met customer's satisfaction.

bad service they sold me for new a used I need a cancellation of the contract and refund of my money and car

Went in to get brochures for pal; Dressing for yardwork seems to be a "Great" shark repellant!

Don t Bother calling them they never answered. Horrible customer service not to answer potential customers on the phone.

Extremely bad service, never visit here. Their price are fake and customer service is zero, vehicle inventory is super low. Strongly recommend to avoid this dealer.

Best honda dealer around, super clean, reliable, it's stuff is great. Recommended....

I purchased a Honda Accord with sales rep Gabe Jimenez he really made me feel good not pressured like other car dealers. If your in the market for a car go to Honda of Morgan Hill.

Just wanted to leave a review for a service advisor. Jim Jimenez is one of the most helpful and professional advisors I ve ever used. My family has been coming to Victory Honda in Morgan Hill just for the service from this advisor.

Wandered in to purchase a used vehicle, left with a new one. I found their Sales team to be easy to work with and a little more casual than usual. It was a breath of fresh air. I've dealt with many "slimy" salesmen as they say...this place seemed upfront and honest. I was about to leave after not finding a suitable used car, but was pleasantly surprised with a personal greeting by the Sales manager. He wanted my business, but didn't make me feel like I couldn't leave. He earned it because he was willing to work closely with me and my needs. Anyways, I enjoyed my experience there. A special shout-out to Louis and Darren. Cheers! Love the new Accord, by the way!!

I've been to this dealer many times for service on my leased civic. The first time I got an oil change, they told me I was going to need new brakes soon (as indicated by the check mark in yellow on the service sheet they give you). Each following visit, my brakes were in the green. At 20k miles they told me I needed a fuel injection cleaning at 25k miles, which isn't stated in the car's manual. When they forgot to put my lugnut lock back, I asked if they would mail it to my house since the dealer is out of my way. They never did, despite my constant calls. They also rarely returned my calls. They are a decent speed, I will give them that, but I just can't trust them. The final time I visited this place, they told me I needed four new tires and an allignment. I had recently replaced two tires, so I asked the girl at the desk why I needed four new ones if I'd just replaced two, and she just shrugged and said they probably didn't check it. I went to another place to get a second opinion, and they told me I didn't need either. Only went to this place because they would give me free oil changes based on the Honda maitenance plan. Again, I leased the car, but from another dealer. After 36k miles, I stopped going there.

Bought Honda Odyssey from a Sales person, Ismail, and I really appreciate his help to make the deal go through smoothly.

Service was excellent advisor was Robert,thank you

Very quick turn on airbag repair, and dropped off and picked my wife very promptly. Exceeded her expectations. Cause us to think about Honda of Morgan Hill when we purchase our next vehicle.

Service needs to get organized and improve quality control

Was there this morning and Jim in service department was very friendly and polite when I got there, after picking up my vehicle he explained to me everything in details and make sure I had no questions. Best experience ever at a service department. Thanks Jim

Had price quote from Edmunds. Price was honored and was on file. All I had to do was show up. From showing up to signing paperwork, took about 5 min. Sales person was Linn Gardner. No haggling nor games.

I was there for servicing my car and the service was very good

They only did the required work and did not try to talk me into getting additional service, even though the vehicle has almost 250K miles!

This is the BEST Honda dealer in California. They are so friendly and helpful. Sales and Service is hands down the best I have ever had at a dealership!

I've got a great deal from Honda of Morgan Hill not only on the price, but also on the financing terms, no down, 2.99% for 60 months! Of course, having great credit helps! :-) I really liked all the people that I came in contact with especially Geraldo and Ismail. They were all so nice to me. I never felt pressured into buying which is a major reason why I decided to buy from you. I have gone to other dealerships too, and I didn't like a lot of them because of the high pressure sale tactics that they employed. Thank you so much for making my experience of buying my new Honda Civic so positive and relaxed! :-)

Spent all day trying to get their representative to sell me a car for the price on their website. After hours of pathetcally slow responses, they informed me the advertised price is $2k less than they are willing to accept.The interest rate offered was 2x my banks rate. You scumbags have multiple reviews for this scamming and false advertising, I can't believe the level of dishonesty and deceptiveness this dealership attempted to get away with during my car buying process.

I bought my Honda Civic here a couple of years ago. The service here is good. A bit pricier than I would like but they are good at what they do.

I absolutely love this dealership. Sam Samaha was awesome and gave us a killer deal on a new Odyssey. Everyone there was very friendly and professional. This was the best car buying experience we've had so far and will definitely be back!

Great dealership experience. I haven't purchased a vehicle yet, but I had a warm welcome and treatment by the reception and salesman (Robert) during my few hours here. This is very different from the cold experience you get in Sunnyvale or Cupertino dealerships

Sammy has great customer service!! Looking Into getting a car and she has great customer Service and goes above and beyond to help you!!! High recommend to go to her! When purchasing a car at victory Honda go to Sammy she will take care of you !!!!! She help me
In every way she Possibly could!!

First time there and I'll definitely be returning! Ask for Noah!

Worst customer service ever! they don't know how to answer or return calls if it was possible to give them no stars I would! Don't waste your time or money take your business elsewhere

My experience with Honda of Morgan Hill was terrific. The salesman were professional and helpful. The General Manager contacted me and stated that I was the first buyer from their dealership that has bought a new 2017 Honda Ridgeline. I feel I got a great deal without any pressure and would recommend all my friends and neighbors who are interested in a new Honda to go to Honda of Morgan Hill. you will not be disappointed.

The service department has changed for the better. Ask for Art, he will take care of your service needs.

Great place to buy your next Honda! I shopped stevens creek and there prices were so high. ask for Justin the GM he will give you a great deal! honest and straight shooter. Yes this dealer has dealer adds but they are all OPTIONAL! Dont be fooled by other post! ask for justin and find out for yourself. Thank you victory honda of morgan hill!

Awesome! We are not from here but needed help resetting the oil maintenance reminder and David came out and was able to help us. Very friendly! Thank you David!

Really happy to say I got a great deal on my 2019 Honda at Victory Honda of Morgan Hill. I voiced my concerns and they helped me all the way through. Special thank you to Charlie Seaboch and Roger Jauregui the General manager and FI manager :)

Great friendly staff that helped me out. I took my daughter with me and we had to wait for service so it was great that they had an area for children to play with Legos. I always leave satisfied with my experiences here.

Very helpful about the cr-v that we brought sales person was Robert great dealing with him thanks Rich Sunseri

Service issues with the service department. Multiple times been told will get calls back which don't occur. Get questioned to why service is being performed despite the fact their tech suggested it, which begs the question if the service is even needed.

I will never buy a nother car from this place.dont stop go to another Honda place.Michelle is a joke.

Called made an appt for a recalled airbag. Appt was sun the 5th at 12 noon. After driving an hr and half to get there i was told that they dont do recalls on sundays.

Easy hassle free Costco pricing and no hidden fees. Would definitely recommend the dealership to friends and family.

It was a great experience and they go above and beyond to make it happen. Out 4 other dealer ships this one made it happen. Took a while but at the end it was a great deal that we were happy with. Will recomend others to buy here. Robert and Jessie will make some magic!! Hopefully there service department is as good as there sales team.

I recently found and purchased a Honda CR-V at Victory Honda. Denny Pham was the salesman who helped me with the deal. He was patient and worked effectively to see that my questions were answered and that I got straight answers. I think highly of his service,
Thanks, Denny.

People were good, nice and very easy to communicate with. Anyone who like Honda should go to Morgan Hill Honda.

Had to go back three weekends in a row to deal with a fuel pump recall. Terrible communication/service; constantly tried to cross sell other services.

Bought a jeep from them and had them put in electric locks. The locks broke due to craftsmanship and they are refusing to fix. I would buy my next car elsewhere where customer service is a priority.

These people suck! Horrible customer service. Took my car in for routine maintenance and left with a leak on my BRAND NEW CAR! Go somewhere else!

STAY AWAY!!! AVOID THIS DEALERSHIP AT ALL COSTS!!!
0 STARS IF POSSIBLE! Avoid the headache and go to CAPITOL HONDA! Or any other Honda dealership I'm sure has better customer service than this place!

Let's see where can I start!?!?

First of all I REGRET making a 2 car purchase and even giving them my business should have just gone to Capitol Honda in San Jose where they actually do care and make the customer a priority!!!

Watch out with the " add on" fees the cars have on top of the msrp because of previous burglaries at the dealership making their problems yours!! Ex: wheel locks, gps trackers etc.... Don't fall for it.

Good luck! They only care about making the sale after that you're on your own!! I called the day after making my purchase for one simple question I had ( simple yes or no answer) well it's been 2 weeks now and still can't get a call back after leaving a message every single day!!! Talk about customer service huh!
1.Don't know if the problem starts with the receptionists not doing her job and giving the messages?
2. Txt the sales guy Eddie that helped us only to get a cold response (Call finance) obviously only cared about his commission after that ain't his problem to help.
3.Ask to talk to someone from finance note there is multiple guys sitting around in finance waiting for a deal to close with all this extra time in their hands you would figure I would get a call back at some point in the day!
4. Since I didn't Get a call back I Asked multiple times to talk to a manager or GM which was told was Justin ( always getting an excuse: not in, in a meeting, he is busy) well left him multiple messages to get a call back 10 days later he still can't call ??? Talk about customer service!

By this point I'm absolutely annoyed and super disappointed!! Should definitely replace the manager since the problem starts there!

Not worth your business!!!

I had my car serviced and was a great experience. I will defiantly be coming back.

An overall great experience! Sammy helped me out and made the whole process smooth while being personable.

I told him if he gives me a good enough deal we ll take a trip to Miami. Needless to say, our flights are booked!