I recently visited this dealership when I was looking for a sedan. Satnam, their salesman, helped me a lot during the process. He spend hours with us to get the best deal possible. Considering I was a first time buyer, I got a great deal and I highly recommend Fremont ford
Easy process to drop my car off for recall repairs. Larry was extremely professional and explained the entire process. Overall, my vehicle was there for less than 24 hours, and everything was great when I picked it up.
Had my five year old fusion battery die on me recently. Drove into the service lane and was helped by Tony. The service was done quickly and transportation was arranged as required. Overall very happy with the experience during these difficult covid times.
It was fast and great service I needed to take the truck to an emergency job after checking it in for service came back later and finish the service great job
thanks
I was helped by Moe in the service dept and the dude was cool af and very knowledgeable..highly recommend these guys
It is a pleasant purchasing experience for my new 2019 EcoSport SUV from Reza Sawes at Fremont Ford. He is very pleasant, sincere and very knowledgeable about the Ford vehicles. He sold me the Ford Fusion sedan over 2 years ago. That is why I want to deal with him when I need a new vehicle. He offered me the very best price for this vehicle and we complete the deal quickly. The important thing is that my wife likes this small SUV and its blue color even through she did not go to the Ford dealer at all. Thanks, Reza.
Larry in the service dept was awesome. Very pleasant and personable. He treated my issue with professionalism.
Great service and was a very welcoming experience for me
The service people were great. I'll have to test the vehicle first and let you know. But your in and out parking set-up needs a lot of work, too many cars blocking the entrance !
At the very beginning, the experience is good; ford explorer is fantastic as well.
Later when I tried to cancel the ESP and CENTURY purchased here. I would never get any information and progress about the pro-rated refund process, not to say the pro-rated refund.
It has been almost 3 months since my initial request using the Warranty Cancellation Form. And it has been almost 2 months since the update of my address. I have been sending multiple emails to your both financial managers, yet they are too cool and very irresponsible and not responsive.
People may wonder why I don't make a call or come to the shop directly. It is because I am traveling outside of US, which means phone call and coming to the shop is more difficult, which I clearly notified fremont ford at the beginning.
The body shop guys are nice; ford cars are good. Yet for fremont ford, I have to say never ever purchase any value-added services there, since you would never get refund if you wanna cancel.
I feel very upset and very helpless. I have the form it contains the signatures. I really expect any help. How could I get my refund back.
Anyone, please provide some help! Really appreciate it in advance. And remember never ever purchase any value-added contract like ESP, CENTURY, etc, when you buy there.
Service was quick and easy and price was fair compared to dealerships
BEST CAR BUYING EXPERIENCE IN 30 YEARS!
I have been driving for over 30 years and owned new/newish cars every few years. I have never been without a car payment so I have been through every type of car buying experience there is! And my experience at Fremont Ford was the best! Tran (Internet Service Manager) was patient with my questions and respectful of my time line. He stuck to "True Car" pricing and did not haggle. I told him what I would pay and that is what I paid. And he did all of this over email for months before I finally showed up at the dealership! He was helpful without being pushy. There NO price issues when I came into the dealership. Aboss in the finance department was also honest and up-front and did not push to sell extras I didn't want in the finance process. And the general manager came out to answer my questions about credit and how it affects interest rate, and he was a wealth of information (and I like to think I know everything! LOL!)
A day before Thanksgiving, I had a battery issue causing my electric vehicle to be totally useless, couldn't even get in the car. Had Roadside Service get me in the car, jump started it, and was able to drive to Fremont Ford just before closing. Of course they wouldn't be able to work on it during Thanksgiving, nor would I have done that to anyone, but I sure wasn't expecting them to be able to work on it the following day. I received a call early, before noon, stating they already completed the fix AND performed the free tune-up it was due for. Excellent service, very much appreciated! (and I'm not one to give good reviews to dealers)
Everyone at Fremont Ford was so supportive during my leasing process - between turning in my previous lease, to the new car selection process, test drives, and finance department - everyone treats you like family. I leased my first car from Fremont Ford three years ago and the manager remembered me! I am very happy with the car I chose and how smooth the entire process was. Highly recommend!
Great overall experience from beginning to end. Friendly staff, and the process was made simple and I was in and out quickly.
Horrible, I should have given zero star if possible. starting from the beginning it was very unprofessional. I went for 2 nd service and had an appointment @9:15 am. I went there sharp 9:15 am, didn t find anybody. After waiting for 15-20 min one service advisor arrived and took my car for servicing. I waited for 3.50 hour after I saw my car was ready. I asked the front desk for picking it up. She said work is done but paper work hasn t been done. I had to wait for another hour for just the paper work! I don t know what kind of paperwork they do!
The lady at the reception waited until she could find a live person for me to talk to. Fantastic job. I will write more after my appointment.
I bought a new 2018 Mustang GT Premium and it was the best car buying experience that I've ever had. Negotiations were simple and fair. I couldn't be more pleased with my new car and the way Rob Van Arsdale was responsive to my questions quickly and courteously. I highly recommend Fremont Ford.
I had a very fun time looking for a car here at Ford, all the employees were very nice, cooperative and respectful (especially Mustfa). I am definitely buying the 2022 Ford explorer from this store in the near future!!
Nice clean,modern showroom and we were greeted by Ahmad Nasiry at the entrance.We told him we were going to compare cars at different dealers today and we weren't buying yet.
Ahmad was very courteous and not pushy,we were treated with great respect and told him we were interested in driving a Hybrid Fusion. Ahmad brought a Titanium model around and we took a very pleasant drive as he explained the vehicle to my wife and I.
We asked him if we could see the Platinum model and my wife and I just fell in love with it on the spot!
We asked Ahmad if we could get a quick price as we were in a hurry to look elsewhere.
I'm 72 and have purchased a lot of cars and trucks through out my years and I have to say dealing and bargaining with the sales management people at Fremont Ford was a good expiereance and we got the price we wanted for this car....and oh yea we didn't have to see any other cars today WE BOUGHT the FUISON PLATINUM HYBRID!!
Omar and his team were very patient. They went above and beyond to help us find a vehicle that suited our very particular needs. I could not be more pleased with the deal.
The best dealership ever, walked in there and they gave me clear answers and genuinely helped me purchase a car and put me in a great situation. The GM over there is awesome!
Best buying experience ever! No games, no bs, just great service. They went far beyond any expectations I had, I will shop here from now on. I was at the Toyota dealer the night before, about to close a deal and the games started...adding things, hoping I would miss them, trying to base a sale on payment number vs sales price etc. NONE of this happened here...If you need a new car or truck, this IS the place to go. Great job! I can't believe this GM fan just said that....Go Ford.
Fantastic Service and Very Pleasant buying experience!
We love Fremont Ford!!! Every employee we had the pleasure of working with was knowledgeable, kind, and helpful. We only shop Fremont ford. It's the best!!
My f150 is the 3rd new vehicle I've bought from Fremont ford and like always its was a great experience with the exception that i was in and our of there in less than an hour and a half. Thanks Fremont Ford
Excellent experience here. They had the 2017 Nitrous Blue Ford Focus-RS in stock and I was driving it home in a little under 2 hours. Great people and atmosphere. They also had not marked up the price beyond MSRP which a lot of other dealers were doing with the RS.
Ask for Rob Van Arsdale for a hassle free experience
Jason Pargeon is a star . He made buying a car so easy. Really great to work with. Highly recommend
The servive and the service desk was great friendly and helpful
Worst possible experience.. I dint find a way to give less than 1 star.. .. I strongly recommend not to go to this dealership ...People who would like to RUIN their day, Go ahead there are sales man waiting for you.
Sales man " Satnam Singh (Sam) is an Arrogant / Manners less sales man.. They do not even know how to respond to a customer ..
Sales man was not even willing to show me the car that he was trying to sell me.
Initially they handed over me a quote and then while i was about to leave .. Sales man walked to me just to take back the quote from me without even checking the concern.
I really wanted to buy a Mustang and i visited this store with a great hope, to enquire about the cost and features in the car and i returned with a bad mood for rest of the day..
Oh i forgot " Sales man says there is no Race Red color Mustang and claims that mustang has a V4 engine -- Here is the link if you would like to learn about the product you are selling ""
These guys were great! Robert C. was amazing and did a fabulous job at helping me with the purchase of my 2020 Explorer. They answered all my questions and did a detailed job at going over the vehicle. This is my 3rd Explorer here at Fremont Ford, I will definitely be back!
The Best Buy experience thank to Mustafa for his expertise and knowledge of the Ford Explorer.
He gets 5 stars in every category.
Took the car in to change a $100 sensor, was charged $200 just to hook it up to a diagnostic computer? Then another $300 in labor to replace, went to pick up the car, took them 45 minutes to find out where they misplaced our keys.
Great customer service and quick check up. Would highly recommend.
Really good costumer service.
Peter was the best.
Will be back for sure.
Went in for a drop in service. They ask to sit in the car waiting for a service advisor. At least that is the notice that they have put out around there. So I sit but no one bothers to come. After 15 minutes, I go inside and there is an advisor busy on his computer. He ignores me for 5 minutes and then asks if I need any help. I tell him that I have come for an oil change. He sends me to another advisor in another room where I get get taken care of. Guys, just look up and acknowledge a customer. Is that too much to ask for? Don't put notices asking customers to wait in car if you are expecting them to come inside. Please remove them.
The service was excellent. Alan Fernandez made the purchase process very quick and easy. I really appreciate his customer service. I was shopping the purchase of this vehicle between a total of five dealerships in the East Bay and decided to go to Fremont due to Alan's service. I had one offer which was for less money but the service was not as good as Alan's so I purchased the vehicle from Fremont. Thank you very much.
-Vince Del Masso
Had one of the worst experience.
I had a very disappointing experience at the Fremont Ford dealership.
1. Initially when I have asked if I am eligible to get any additional discounts, the manager Ron said a NO and got it written on the quote saying thats the last price which they can offer me. Later I had to dig into the emails and advertisements on true car to show that it was advertised to get a $250 dealer discount. The manager only agreed to give the discount upon providing the sceenshot of the true car advt.
2. The battery in the remote is out which i have noticed after the dealership. Later I came into the dealership asking to replace but I was asked to come later which never happened.
3. All the sales staff left the place before I finished my paper work and I was asked to move the car out of the gate before even finishing all the paper work. I agree that its on a New Year day but I expect atleast the sales person to the give a quick demo of the car or to explain the features of the car.
4. The kaar security and the vin etching was sold to me with out my knowledge. I only saw them once the financial documents were signed and printed. No prior discussion happened on this.
5. None of the financial documents were explained to me before i left the dealership.
6. None of the documents related to the cpo warranty, kaar security or the vin etching were handed over to me during the day of sale. I had to make additional 2 trips and wait for an hour at the dealership to collect the documents.
7. I was asked to move my old car out of the gate before even finishing up and wrapping up all my paper work. Onec I moved the car outside the gate they handed over the keys to me outside the gate.
8. When I bought the car I have noticed there is some rumbling sound and asked the sales person about it and he said its due to uneven roads. Now I have to make additional trips to the dealership and spend money to get it fixed.
Just one good this happened is that I got a good financial advise.
Definitely this is a bad experience for any customer. I am very disappointed.
Customer svc is horrible at this place Margarita keeps playing games on the phone. Ive been getting service through Ford for years now and never had to deal with anyone who was as unprofessional as this lady. Word of advice get rid of your parasitic staff cause that particular one cost you a major company and customer.
Fremont ford offers a great deal and service, they're very efficient and responsive, they take good care of their customers. Overall, I'm very pleased with my mustang purchasing experience. Worked with Reza and Shadi, they're very kind and very nice people.
Very good service except for the await time. I was initially told it would take 1 hour to mount a new tire, but it took almost 2 1/2 hours. Other than that no complaints.
Worst customer service i have ever seen. They sold us a defected car and now they are not willing to give us a loaner car so wale can drop out car at their to get it fixed. They don't give a damn about customers and their vehicles once they close the sale. Beware!!!
I highly recommend this dealership!!!
Fantastic service
If you are looking for a Ford, just go directly to Fremont Ford. Pick the car you want using the online car builder, print it off then go to Fremont Ford and ask for Rob Van Arsdale. Tell him I sent you:) Simple, painless and stellar service.
George is an excellent service writer. He took care of the service needs and was able to work around my schedule. He was very professional and courteous.
David Valencia helped us get into a new Ford Explorer ST. David went above and beyond!! Love Fremont Ford and love our new Ford! Thanks David!!
I thought buying a car as a first time buyer will be a s stressful thing. But Jack and Michael took care of me the second I parked outside.
The whole process was quick and smooth.
Thank you Fremont Ford!
I found getting a vehicle here to be one of the easiest experiences i've had with car buying. the Sales folks were friendly and professional and very knowledgable. While certainly under pressure to "make something happen that day" they gave me space when needed and were willing to ensure a quality overall experience.
Would give 0 stars if possible.
The staff was friendly, however we had to listen to them all but demanding a 5 star review before they would ring up a customer and let us leave.
I was told to call james in parts and left 4 voicemails trying to buy performance parts James still hasn t called me back. So I wanted to give the dealership more money for performance parts and they weren t even organized enough to take my money.
Ford if you do want honest feed back feel free to call me.
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Update: Ford has reached out to me and is working to see if we can come closer to a fix. They are trying :)
All staff at Fremont Ford were knowledgeable and friendly. They were also willing to negotiate fairly. I am very pleased with my buying experience.
Wonderful experience! Purchased our 3rd vehicle here!
I've had mixed experiences with them over time, but at least the customer service members are professional and courteous, and often enough the job gets done well in a reasonable time. They will give you the benefit of doubt if the mechanics mess something up, and you demand they make it right. I recommend avoiding the shuttle service if you have any sort of specific schedule you have to meet.
I had to call a couple of times to get an appointment, but had to change do to my work schedule. I decided just to show up early on a Saturday morning to see if I could get in. I was the first in line and Robert was my service representative. He was was very informative and took care of everything i needed
If you need your Ford fixed in anyway... This is the best place to go in the Bay Area.
I bought my car less than a year ago from Stevens Creek Ford. I have taken my car to them and received horrible service. They never did anything I needed. I had, had enough. So I tried Fremont Ford. What could it hurt.
BEST MOVE I HAVE EVER DONE!
First off the conversation over the phone with Courtney was awesome. She is nice and very personable. She reassured me that if I brought my car in that it will be taken care of.
I brought it in a few days later to get a seatbelt fixed. She wasn't there but Trevor help me. He looked things over and ordered me a seat belt. He even showed me it was ordered. With in a few days they got it. I dropped it off, the parts department received the wrong part. But didn't know til after they opened the box. Not Fremont's fault. Trevor reordered the part and made sure that my car was washed clean. It wasn't a total lose.
I brought it back to finally meet Courtney. Trevor was off, but I was still in great hands. She couldn't find the work order. That's because Richard had it and the part ready to go. Richard said he would take care of it. Courtney also stopped him before he walked out and said that they could do the recall on it too. Great Job Courtney catching that! These people don't mess around. They all are amazing at what they do! Make sure that if you have Ford problems to go seek these people. You won't be dissatisfied! They also washed my car again! Pretty nice.
Stress free experience !
The front desk were very polite and helpful.
I plan to use them again
Rob and the other people at Fremont Ford did everything they could to make my experience at Fremont Ford as enjoyable and easy as possible. I would certainly recommend Rob and Fremont Ford to anyone.
Worst experience all the way through.
The gist: Salesmen lack knowledge of the car they're selling, but are pushy. Managers are RUDE. Lack of coordination among different teams. Service team is good and friendly, but goof up after goof ups.
Read on..
At the time of sales:
The sales agent was extremely pushy and wanted to sell whatever they had on hand, rather than giving me what I wanted, including the color!! He tried to convince me that what they have is better than what I wanted. He expressed displeasure when I said I wanted to wait for the color I wanted, despite assuring them that I was ready to close the deal! The guy had NO idea what features the car had.
At the time of delivery:
I had paid for "KARR Security Alarm" which was not installed!!
-----------
Then all this:
I found out after 10 months of buying the car that the alarm that I had paid for, was not installed. I went to them and they made me wait for 60 minutes...UNBELIEVABLE! When I asked the sales manager, he was rude and told me if I didn't have an appointment with them, I had no choice but to wait...what??? for one hour??? Wake up!! I'm your customer...and even DMV is faster! Then an "UNAPOLOGETIC MANAGER" simply said, "Bring it back, we'll install it"...@#$%^&*...No sorry??? Aren't we taught from childhood to say thanks / sorry???
They scheduled a day for the install. Then this happens - They installed, but lost my car keys!! WHATTA BLUNDER!!! They sent a shuttle so I could go home and bring the spare key. They promised me that they will make a duplicate key and offered a free car wash and a tank of gas. They apparently found the keys, but never bothered to call me until I called them to follow up on making a duplicate. I went to pick up, and the person that was supposed to have the key wasn't in that day!!! What the heck are these guys doing??????
As of today, I'm still waiting to get my key back. Will update later whether they still honored the offer for car wash and gas, now that they "didn't lose the key".
In and out...got the price I wanted and came in the fill out the paperwork. everyone was nice and accommodating.
With the amount that I paid for the service ($1,700) , I should at least been given a complimentary car wash!!!
Beware of deceptive sales tactics!
I bought a set of tires and found out the sales promised invalid rebates. Called and emailed both sales manager and general manager, they simply ignored my compliant.
I will bring my car to another Ford dealership for maintenance even though they are much farther away.
I got the exact car I was seeking and the transaction, from the test drives to the financing was efficient. From the test drives to getting my current car appraised, I was driving out in a brand new 2017 model vehicle in maybe 2.5 - 3 hrs. And, I know I got a great deal on the car and the financing. This is my 2nd Ford vehicle purchased from Fremont Ford. I also own 2 other Ford vehicles. I also bring my cars in for routine maintenance and major repair work to Fremont Ford's Quicklane and Ford service shop. Excellent service, always. Awesome coffee machine and comfortable waiting area with business lounge so you can work while car is getting serviced.
DO NOT take your car here no one in the shop will answer your calls !!!!!
Everything was great. I did feel a bit rushed into buying the car, but had been researching it and pretty much already knew what I wanted. They gave me a good deal and pretty good trade in. never sure about getting the extended warranty, etc.
Super Survice Tech Robert I call him for his vast knowledge and helpfulness. Robert explained everything to me the process that timing In a very honest and assuring way. I will always have my F150 look at looked after at this dealership. Thank you Robert for your service and have a wonderful Thanksgiving.
D.Davis
If you're only looking for the lowest price this might be the place. The service from the sales to service personel is horrible! Mustafa (sales rep) was only interested in the customer service feedback rather than getting the deal done and delivering a quality product. Then they delivered the vehicle with only one key and no manual. It took nearly a month to get a manual & key, we still don't have the code for the keyless entry and nobody returns calls. After pulling the vehicle from the lot the vehicle was identified with a steering issue. Rather than escalating the issue to Ford there response from the service manager, Shawn was Fremont Ford was not going to make any further repairs to the vehicle. THIS PLACE HAS HORRIBLE CUSTOMER SERVICE! I will NEVER recommend this dealer or purchase here again! Not even would the general manager, Mike return a call.
Have always enjoyed all the vehicles that we have leased from Fremont Ford. The staff is the best in the industry.
Best oil change I've ever had in my life. Tony Gomez and Julio are great! Thanks for taking care of my RS.
Rob helped us the instant we arrived. He walked us through the cars we were interested in, and made great suggestions, which led to my wonderful purchase...I love my new Fusion. It's the best car I've had in such a long time. Thanks Rob!
Awesome service at the parts department. Javier did an astounding job helping find the part I needed.
WOW! amazing service. No problems at all. They even gave me a free carwash for a 5 minute wait. Derek Yien is the real MVP.
This review was based on my most recent experience with Fremont Ford. We bought our car here together with the service package. The people at the service center have always been very friendly everytime we bring the car in for service. However, they can be quite forgetful to wash / vacuum the car and to pick you up to get the car as they would told tell you so on the counter. It has been twice in a row now that nothing was done when I came back to pick up the car and last time after been dropped off (truely love this service), I was told that there will be a call informing me when the service's done and the driver would come and pick me up to get the car. Yet, after waited for the whole day, I had to call the center to check if the car is ready and that no car wash or vacuum was done to the car.
2 starts because the service was just fine but unless specified they do not wash your car(though this rule was applied when California was facing drought situation). Every time, we specifically ask them to wash the car, this time we did not and they just did not wash it.
Secondly, the adviser we got that day was too busy to even assist us when we got there to pick up the car. We took our car to Fremont Ford at 8:30 am and around 2 (after waiting for so long), we finally called and asked if it is done. So, they did not even bother to inform us themselves that the car is ready. The guy was too unprofessional.
Really pleasant
Special thank you to Abdul and Abbas who made buying a car an experience to actually enjoy. It's the second time i bought from this dealer.
If you're looking for a Ford or Mazda skip the large auto malls and give them a shot. They're upfront and fair, and you won't leave feeling shortchanged.
Excellent sales reps highly recommend help me out with my new Ford 250 transit van very happy with the purchase.
I bought a 2017 Ford Fusion Titanium which runs great. I was helped by David Valencia and other staff members. They are very welcoming, and they help you the best they can to get you the lowest APR. I will definitely recommend Fremont Ford to my family and friends.
Thank you Fremont Ford and staff.
Terrible customer service. Called and spoke to 2 people and then left 2 messages to schedule a service appt. They never call back. On the 5th call a nice lady informed me that the service dept isn't really making appts right now and that maybe I should try Oakland.
Quick and fast getting a new car. Esmerelda was able to get me one of my two color preferences and it came with extras I didn't even ask for!
The service was wonderful the gentleman named John in the parts department was great very helpful and polite and then I went to the service department to get my car serviced and a very nice man named Peter took great care of me it is great to find people that are well mannered and respectfull thank you for the wonerful experience
Fremont Ford has excellent inventory. We were greeted by a very nice young lady at the desk. The Sales team were not pushy but constantly let us know they would help when we were ready. We are owners of 1998 Eddie Bauer Expedition that is in like new condition. We are looking for a new Expedition. Jack Anderson educated us on this new generation automobile and we looked at the Platinum Model. Amazing vehicle! We have to read about the different models and return for a test drive with Jack. Then decide when we will purchase and what model. We are impressed with the dealership and Jack as a person and salesman.
I bought my car here two years ago and they service it as well. Great service with an excellent system for appointments and reminders. Their sales floor is never busy when I am there waiting for my car. So they may be hungry for your business. You might get a great deal. I know I did.
Most frustrating Ford dealership to deal with in the bay area. Purchased one car from them (probably should have walked away from that one too). More than happy to give you a quote over the phone only to act confused about it when you get to the dealership in person.
Tried to do something similar in our new search for a Fusion but decided not to play the game with them this time. There are much better Ford dealerships in the bay area. Go with one that does not play games or waste your time.
My engine oil change and general vehicle inspection was very good and fast. I had very short time and they did a very commendable job on time.
If I could give less than one star I would. From the first experience to the last it's nothing but a headache. 1st salesperson uses profanity in every sentence as part of a normal conversation in front on my family that included a 14 year old.
2nd salesperson only cares about a survey and making sure I give him high remarks. Finance manager rushes you through paperwork (never tells you your gonna pay more than you wanted) so even if you try and look he will not give you time.
Promises to fix things that went wrong through whole process never follow through. Sales manager could care less about problems and looks st you like why are you bothering him with these small issues.
Only when I take time away from my job to resolve all the issues they get them done. Worst customer service in all my years of customer service industry. Oh and don't ask to speak to the GM all you will get is you can schedule a time to talk.
I should have gone with my gut feeling and stay away from this dealership. I guess I learned my lesson and hope this review helps future car buyers.
Ford Fremont are Amazing!!!
I was looking to get a Ford ST. I went to a few other FORD dealership around my area but did not get the costumer service I was expecting.
My experience with Ford Fremont and especially their internet sales manager - Vaseem Mohammed was GREAT from the get go.
Vaseem returned phone calls and emails in less than 24 hours and was always very polite, patience and welcoming.
He explain to me everything I needed to know and answered all my questions and offered a test drive... Great start!
I came to the dealership twice to test drives different cars since they did not have the ST the first time I came. Vaseem told me that he will contact me when he gets the ST in their lot so that I can come and test it.
And so he did and today I finally got the car.
I honestly felt that Vaseem did his at most and went the extra mile to get me the car that I wanted at the right price with some extra bonuses on the side as well.
If you are looking to get a great service, honest sales people and overall great buying/lease experience THIS IS THE PLACE FOR YOU!!!
Overall great experience. All of the workers are very knowledgeable. I came in with multiple services needed on my vehicle. Most mechanics stated they would need my car for multiple days to perform all of the services. Ford did it in a day and a half. Additionally, they provided transportation to and from my house using urber at no extra charge to me.
Very friendly staff who strive to understand the exact technical issues I experienced. The tech actually brought me in to trouble shoot the SYNC issues and try to explore options.
Always can count on Fremont Ford..their service is excellent. I recommend the Fast Lane or any of their service departments.
Excellent service as always
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