Volkswagen of Stockton Reviews

This was our first visit to Stockton Volkswagen service and Bob was wonderful! Everything was done in a courteous way and quickly!

Today I had my Vw Jetta service, the service was horrible, I was there for more than an hour trying to drop off my car, at the end they not even clean the car, I will never come back again. I would prefer drive to an other VW location

They made my experience quick and painless..I intend to return with all my future service needs!!

After 3 weeks of getting no where for a simple cup holder which my car is still under warranty (Just bought the car). I spoke to the Service Manger which was able to solve my situation. Which the service department wanted $300 for the part plus labor. It drain time which I didn't have.

Bob gave us a great experience and we left with the car we wanted without being jerked around. Everyone was very pleasant and we would definitely go back.

Great customer service ! Great cars ! Would anyone recommend to this dealership !

Luke was a great advisor. He always makes sure my car is well maintained all the time!!

Absolutely a great car buying experience. They go out of their way to ensure you get the deal that you want.

The salesman, Bob Kaspar was great. The staff was friendly. It was a good experience and I am happy with my purchase.

I came in for a simple oil change and tire rotation on Saturday March 14th at 830 am for an appointment. I left at 1039 am. Was told there is only one technician on hand every Saturday close to the end of my appointment. After I inspected the car I saw the tires weren't rotated and the oil still looked unchanged. The service rep seemed irritated that I pointed that out and simply stated "well it is a Tdi."

I live 3 hours away. But that day i went to pick my car up it was a terrible snow storm. Which took about over 5 hours to get there instead of closing they waited for me which was cool. The reason why i gave a four star is they said they couldnt find the check the bank sent them. They told me they would put factory tints on the car and they didnt. And my car is very fresh looking on the outside but the previous owner obviously had a dog and i had to clean all the hairs out. Other then that i had a decent experience. I love my car, havent had a problem with it, and i get compliments (especially from ladies:) about the car alot!

Came in for a regular oil change with my new Golf R. They identified that there were still transport blocks in the suspension and removed them. Now my suspension is no longer as stiff and much smoother/comfortable ride. Thanks again!!!

Worse place to go. Slower and unprofessional service.

Granddaughter car needed working on, i dropped off the car and the employees were great.

I'm extremely happy with the service that I received at the VW of Stockton. From the first encounter to all the follow up, these guys are excellent in what they do. They went out of their way to make sure that I had a loaner car to use while my car had repairs done over the weekend. Everyone was super friendly, thoughtful and made the experience pleasant. Great complementary services while I was waiting as well. I trust these guys with my car and if I need anything else for my car, I will go there to make sure that things are done the right way the first time. They do consistently excellent work!

I TOOK MY JETTA 2010 AND IM IMPRESED, VERY FEW PLACES YOU WILL HAVE GOOD CUSTOMER SERVICES. THIS IS THE PLACE YOU WILL FIND IT. THANK YOU SIR ROBERT IN SERVICE DEPARTMENT.

Very comfortable, no stress Fred and Cirilo were very nice and easy to talk too. I would recommend anyone looking for a good deal to go and visit them.

Volkswagen of Stockton provides excellent service. I have owned VWs exclusively (7 cars, 4 different models) for the last 25 years, so I know what VW quality is, and Volkswagen of Stockton is the perfect partner for a VW customer.

I've gotten 4 Volkswagens here over the years, and have always been very happy with the experience. I have also had all the service work performed here. Great team of folks real attention to customer satisfaction.

Lithia Motors decided to lay off all of their employees without notice. The General Manager seemed like he cared more about his investment rather than his own employees. Worst Company and Management ever.

SCAMMERS! BEWARE OF VW STOCKTON. THEY ARE MONEY VULTURES AND DO NOT CARE ABOUT THEIR CUSTOMERS. I WENT TO GET MY CHECK ENGINE LIGHT, WAS TOLD IT WAS MY COILS / SPARK PLUGS. GOT THEM REPLACED FOR A HEFTY FEE. LITERALLY THE SAME DAY I GET IT BACK NO ONE EXPLAINS THE WORK DONE OR WHAT MAY BE NEEDED. I TURN MY CAR ON AND IT SOUNDS THE EXACT SAME!!! ALL THEY DID WAS TURN OFF THE C.E.L. I TAKE IT TO ANOTHER REPAIR SHOP AND THEY SAY MY SPARK PLUGS LOOKED OLD! DO NOT GO HERE!

There's one guys older man with gray haired goatee kinda rude i understand it was a Monday morning and he was on his computer working on something for someone, But he was the only representative there when i walked in.. when i asked him for help he slowly looked at me and says "Ok sit down and we'll call you" he didn't think i seen him but as i walked away he made an expression of ."Wtf" look..... I went in to get a key programmed he asked where i got the key i explained i got it there he then asked if i stole the car and claimed he had to ask.. After an hour of waiting i got my key.. They washed my car which was cool.. They also seemed to check my engine light which was also cool. He then tells me that my headlights are out but they weren't i didn't think much after i left. I then drove my car the next morning turned my lights on and they were fine.. But when i got off work to go home my right head light went out, and when i popped the hood to check it out i noticed the cover to my head light was off.. Is it a coincidence that they told me that my headlights are bad or is it sabotage?

Friendly sales and service people always with a smile always courteous. If you want a quality VW this is where to go.

Total rip-off. Over $1,200.00 to replace a bottom oil pan? Just had it done for $75.00 labor compared to the $850.00 quoted and $120.00 for parts compared to the $420.00 quoted.

The staff were all super and it was our best experience buying a vehicle. I am very happy with my new V.W.Passat!

Came in to have a tire replaced on my 2017 Alltrack - quick, paid going rate for new tire, pleasant AND they made my car shine inside and out!! Luc was very informed and enjoyable to interact with.

Just purchased a car. Great service, very happy with my car!

Said they had a part I needed, didn't have it. Made me call Sacramento instead of them calling and asking for them to hold it.

These people suck ass....we got a car there with thee previous mangers and we had no problems....now with thee new financial lady and mangers we drove of with a brand new car a 2015 dodge charger and we singed half of the paperwork and had it for a month and did the whole insurance thing and now they are asking for it back....never again am I doing business with them....they are very unprofessional and very sloppy...
The only people who are very organized and actually know what they are doing is sam and randol.

I have been taking my 2009 Jetta to Volkswagen of Stockton for almost two years, and my service experience has been incredible. Luc and Bob are great Service Advisors, and they take great care of me and my car. Additionally, Scott, the new Manager, also has excellent customer service skills. Their free shuttle service, complimentary, new coffee latte machine and their complete car wash really make it a pleasure to take my care there for excellent service and repairs. I am a very satisfied customer.

Very customer friendly. The service department takes care of any issues. Nice selection of new and preowned vehicles.

I recently purchased a 2017 VW Passat R-Line. I had the BEST salesman named Jerry. He was kind, courteous, patient and willing to listen! Great car buying experience! Thank you Jerry!!

Vanessa Felder

Do not buy a car here they will not deal with you when u have a problem

I bought a car from this dealer and they did not even fill up the tank the tank was empty I had to pull up to the nearest gas station . I called the and their answered. Was the guy incharge left

Overpriced My Modesto Guests, which was very embarrassing since I recommended the place.... $65 see picture

THEIVES!!! They take advantage of the disabled, the elderly and the mentaly handicapped. Do not give these people your business. They are unapologetic about what they do to people.

If I could give them a -5 review I would this is the worst dealership I have ever worked with. Let me start by saying it took 65 days for the sale of our vehicle to be complete. Everything was fine until I got a letter from our financing company stating that they were not going to honor and sign our loan due to the fact that the general manager Jerad lied to them regarding where my husband worked in order to get us financed by that company in the first place. After numerous correspondence with the general manager things got ugly and I decided to reach out to their corporate owner Lithia. After speaking to the customer relations department they assured me they would make everything right. But when I did not receive a return call back from them for over a week I called back and got voicemail after voicemail left them numerous messages with no return call. I finally got a return call 60 days after this initial signing of our paperwork from Lithia's corporate office. They informed me I had 24 hours to return the vehicle back to the dealership as they were canceling our contract. Mind you the contract states they cannot cancel unless it is within 10 days of the signing and it is in writing. I wanted my trade-in vehicle back but they could not reinstate my old loan at that point so I would have to take a loan with a higher interest rate than I initially had on my trade-in vehicle or a higher interest-rate on the new vehicle we were purchasing. Either way I lost. After I threatened to sue they lowered the price of the vehicle by $3000 but that still does not make up for the interest hit we will suffer after our loan is paid off. The dealership said "well you could just refinance in a year after you fix your credit " I don't think I should have to fix my credit after they ran it over seven times trying to backtrack and find us a loan after they lied and screwed this all up in the first place!

Do not buy a car from Volkswagen of Stockton! Buyers beware!

On another note the general manager Jerad was very unprofessional and not only his attitude but his dress attire he appeared frumpy and cargo shorts and a T-shirt in my opinion a general manager should present himself in a more professional manner. Every employee I spoke to at that location told me how much they disliked their manager and how frustrated they were that. They had to take direction from this man.

If his own employees hate him, believe me, you will too!
I will never buy from Lithia ever again!
Save yourself the headache and find a different dealership with better reviews no matter what the deal is it's not worth it!

The only person I felt listened and assisted us through this was the finance manager Carol however there were multiple times when speaking to her on the phone she broke out in tears because she knew what they were doing to us was so so wrong!

What kind of manager forces his employees to do things that are ethically wrong to the point your employee is crying about the situation they have to put us in

We then got a letter in the mail advising they screwed up the DMV in May. The sale was in January!

I just cannot believe how incompetent this dealership is!

I called corporate to try to get some professional assistance and only got a rude customer service rep.

Lithia is garbage! Bottom line don't buy from them!!

Had my car for about 4 months and we already have problems....and our warranty is expired and they never said that our car warranty was expired 6 years ago. Now we have to pay for everything. Never again will i tell anyone about this place.

My experience was fine got in quickly, was treated well and was out quickly.

Tried to drop off my vw today (Sunday). But the manager refused to take my keys. I know service is closed, but you'd turn down business just cause you're lazy?
That's okay, I just took my business elsewhere. We won't be back.

Nothing is cheap anymore but I'm willing to pay for work done correctly. Our VW Van is important to us and I feel the Service Department understood this. Repairs were done and the van is in better shape because of it. Staff were very pleasant and professional.

Everyone was really friendly. They helped me get the car that i wanted and managed to get an extension on my loan. Make sure you ask for Jim, not only is he good at what he does but he's also a really cool person!

People are nice they have all the cars you need at a very good price

Sam was very helpful and he also checked up on me to make sure I was loving my vehicle. Thank you Sam, your the Bomb dot com... I went in because my system shut down and went black after a couple of weeks, I took it to service and they updated my system because of a recall. So I killed two birds with one stone, whenever I have an issue they tell me to come right back so that it can be looked at. Problem solved, You get more bees with honey...

Excellent Customer Service !!! No pushy salesman they listen to your needs and deliver the best price and sales experience !! Jorge Martinez is Awesome !!

Sales staff is unprofessional. They wouldnt honor there online price saying it was a mistake from a third-party who does their advertising. The floor manager and the sales person we dealt with were aggressive after we said we'd like to think it over because we were on the notion it was the online price. Definitely never going here.

If you want to buy anything from this dealer then go directly to Bob Kasper. He is extremely professional and is definitely on the buyers side. He had committed me a price which General Manager did not agree. However, he tried his best and convinced his GM to give me the car on that price. I found Bob a very honest man. He did not pressurize me on any thing and did not try to oversell any thing. During the whole buying process, I always felt that Bob is on my side which was a big surprise for me.

Overall, my experience with this dealership was very good. I found all staff members very friendly and helpful. I would definitely recommend this dealership and will definitely buy car from them in the future

Luc is a great service advisor along with his co worker Bob. They are always professional and willing to help. My wife and I always bring our vehicles to this dealership

The people were very nice and made sure I got exactly what I wanted. I got a great deal and would definitely come back again to buy another car. Absolutely loving my 2017 GTI! 10/10 experience!

They replaced the half shafts on a used car I just bought once I noticed clicking during turns. I worked with Bob mainly, who was very polite and informative during the whole process. All the staff was professional and kind.

Drove 2 hours one way to come check out a used car. Drove it and we were going to buy it. Got back to the dealer only for them to say, "sorry, we sold it."

Great place! Will work with you and have a large inventory. Great staff! Would & have recommend family & friends!

Wouldn t recommend buying a car from this dealer. Really poor customer service. Tank was empty and check engine light came on shortly after. Drove out to have them take a look and they kept me there for hours, couldn t figure it out so they turned the light off and sent me away. Check engine light is back on.

The service guys are friendly and explain
everything that needs to be done and why.

Monique and her Sales Manager are the best!
They provide excellent customer service

Bob in the service department is also excellent
He goes the extra mile and provides exceptional customer service

Very helpful, courteous, and honest. Got the car of my dreams.

Everyone at Stockton Volkswagen is extremely helpful, hard working, and nice. They spent hours locating the perfect VW convertible bug for me. Jared and crew made me feel like I was their only customer. And, Carol put in a lot of time finding the best financing possible.

With that said, I have always had a great experience any time I've been to Stockton VW for service, now I can add the sales department to my list of positive time. Coffee's good too.

Ive been coming here for about 2 years to take care of my 2012 GTI. Bob in the front desk is a gentleman and really takes care of you. The man legitimately takes interest in your car and gets you back on the road in a timely and professional manner.

We always love ordering parts from here. They are professional, polite and are always giving us top tier customer service. Krista is amazing she always takes care of us and resolves any situation so well. They can even order us Audi parts aswell. Even their delivery driver is awesome. Nothing, but praise from us!

Charged me over $90 for an oil change. Another VW dealership I go to don't charge that much.

It was a great ecperience to shop ar Volkswagen Stockton. It is. nice to work with professional people who have done their homework.

I m am beyond happy about being the owner of My 2018 Gt Passat. These guys give great customer service and always make you feel like family. Shout out to everyone that help get me into my beautiful ride!

I called because I thought I needed a 30,000 Mile service. The gentleman said I could bring it right in, even though they were closing soon. They were really quick, and when they were done the gentleman told me the car was still under warrantee, and there would be no charge! Wow! What an awesome experience!

Sold me a car without smog certification. Took them about 2 months to catch the error, but we got it settled. The manager of this place nor the salesman I worked with would return my calls. I ve had the car for a year and it runs wonderfully, and got it at a very good price, so I can t complain much.

I had a good experience with the sales people at this dealership. But I have been waiting 5 months for them to finish the paperwork so I can get my plates. I have called the DMV twice and am told the dealership has not completed the paperwork. I have been to the dealership and made several calls that have not been returned.

Trash customer service people here are just useless.

I live in San Francisco but only service my Volkswagens with Volkswagen of Stockton. They treat you like family and have the honesty and integrity that I need in a service partner.

Very satisfied with the customer service I went in for an oil change and came out with my car being wash and vacuum they also have a excellent coffee maker in there waiting room with the big screen TV my car was done but I didn't want to leave.

I had a great experience... Will return for further business with them.

Very welcoming! Pleasant, professional and knowledgeable of product and financing. The facility was clean and comfortable. Would recommend to others.

I'm very happy with my purchase and the way I was treated especially about all the nice incentives I received. I'm really happy with my new car. I would recommend this dealer to other people.

Average car dealership. Nothing outstanding negative or positive.

Bob and Luke are incredible! Just awesome and they know their customers. I drive up; they know me; and they just go to action and get it done. Waiting is comfortable and welcoming. The free coffee machine is also a good choice to have in the area for customers. Can't go wrong with these guys or Stockton Volkswagen. Great job, guys!

Maurice West best car selling men and he also does Finance

Very friendly Bob took care of us very respectful and helpful. I've avoided going to some dealerships service centers Cuzco they are rude, but not hear at VW.

The guys are excellent at customer service. I came in with an identified problem and they helped point me in the right direction to figuring it out. They always take care of me and the warranty is great.