Freedom Cycles Review

This is an awesome place to do business. Everyone here knows what they are doing. Casey was an awesome salesman, the people in parts were very nice and helpful. Maggie in finance was very helpful and very good at what she does. Great buying experience and I will be a repeat customer. Service did the walk around and were nice and knowledgeable.

Just purchased a honda 150 from Tyler and Maggie. Great experience. Great selection of bikes

The guys at the parts counter are FAST and efficient at their job working parts and accessories including apparel. Great selection of the new VP fuels, helmets and keep common parts in stock for most bikes. Mathew, Jeff, and Daniel are there if you have any questions, comments or concerns Tuesday-Saturday.

Today I visited Freedom cycle off 435 to buy an Anniversary gift for my husband, as always the employees were very helpful.

Ryan and Maggie were very helpful! Very smooth process and great selection.

Bought a ranger crew from Ryan and Maggie at freedom cycle had a great time and we are ready to go ride.

Awesome experience at Freedom with Jason and Maggie!! Highly recommend for a pleasurable experience buying a bike!

Great service! Parts department is patient and answers all my questions.

I asked about getting an owners manual for a 21 yr old bike. He took the time to search it out until he found it. This was after I called while you were having a power outage. He took my name, number and called me back when he was freed up again.

No pressure sales, friendly and knowledgeable staff. I was happy to buy my first motorcycle from Freedom Cycles.

Luke did a great job going over the unit I bought & Maggie was a great Finance manager. Thanks

Dan and Maggie at freedom cycles in Grandview were extremely helpful and showed excellent customer service while we shopped in their store.

We has a great experience with our knowledgeable salesman Tyler, right down to our hard working Maggie who found us a great intrest rate. We would absolutely do business again with Freedom Cycles!!!!!

Richard and Maggy were the people that helped us today. They did a great job explaining everything and were very patient with us they deserved these 5 stars!

Would not recommend coming here drove down from up north to see a UTV that is still showing available. Found out when i arriced that it had been sold for a week now and you know how the internet works it takes awhile to take them down . I did understand that although it doesnt make much sense, but i started looking around found another utv i liked, price was good so i asked again if it was available was told it was then he rattled off a price $9,000 more than the sticker the saleman laughed then pulled a sign off the roof that was laying flat, then pointed at small print on the tag that is hanging in the cab stating the price wasnt correct it doesnt include anything added and other stuff but knew people wouldnt see the correct sign. 3 of use never noticed it after looking at this utv for 5 minutes. Not sure if we just had a bad salesman or something but from what we expierienced this place and their actions are shady and sneaky and i wouldn t recommend them to anyone. I hope this helps someone else from wasting their time.

Im unable to post a picture or i would to show. The little yellow sign up top is the correct price but even the sales man had to search to find it because from the floor its not readily visible. You have to step back and know what youre looking at to tell its even something.

Thank you for a great experience. Maggie is great!!

Jason set me up with 3 test drive and answered all my questions. I appreciate Maggie for getting my finance paperwork quickly.

This is the best place to buy parts! They always go the extra mile to get what you need! Thanks Chris, Tyler and Josh in sales! You guys rock!

Bought a motorcycle. Easy fast process. Thank you Maggie!

Love everyone that works there. As a female rider it can get daunting to go into bike shops because, for the most part, everyone assumes you aren t a necessary customer. But ALL the staff are seriously so friendly and I appreciate it a lot. Also shoutout to Angie and Tyler in parts for being my favorites. They re by far the most helpful and will do whatever needs to be done, at work and away, to make sure you have a great ride.

Great customer service. The parts department was very helpful and knowledgeable

Had a very good experience buying a UTV. The people were friendly and helpful.

Tyler and Maggie where great to work with at freedom cycles

Maggie was great. She explained everything and made it easy.

I've bought my first ATV at freedom cycles in Grandview Missouri I was very happy with the service the attention they got me right in got me right out I'm real happy with the equipment that I bought and the Service

Great experience! Maggie took care of the financial side and was very helpful. Tyler was a great sales rep who answered all of our questions

Great service, easy to work with.
Would recommend

Even though we showed up late, Maggie was kind and quick to get us all sorted out!

Just bought a 4 wheeler from Tyler and Maggie they did a great job getting me in and out.

Matt in sales was great to work with. The sales manager Derek is a jerk though. They do not do clear-cut business. They offered me a price on the floor and the sales manager retracted to offer. The floor manager then contacted the owner when I said that was bad business.

I paid for a tire in advance. Went to get it and it wasn't there.

I ve been in and out if this dealership since 2006 for parts, etc. I ve purchased 2 new units from them, and both times I ve had A+ service and the best deal I could find. They have the best prices around (literally)..! Couldn t be happier. Maggie in the business office is sharp and helpful...easy buying experience.

The whole staff was very helpful and very kind ! Got everything takin care of and the bike delivered that day !

Great service. Huge selection. Parts guys are quick and speedy. Matt in sales was great with questions.

George was very helpful. So was Ryan. I'm sure we will be back.

I called before I made a 2.5 hour trip for a clutch cable just to make sure they had it. According to their system, they had one. When I arrived, and asked about it, nope. The phone conversation was with their female parts associate, Joe. When she was addressed about it, just apologies. Wasted 5 hours on the road with no clutch cable. Thanks Freedom. You will survive without my business. No return business from me.

WARNING about their resale practices

I have been to Freedom for help in maintenance on my current bike. Their mechanics are super knowledgeable and do an amazing job taking their time to help you. I really appreciate their staff and all the help they've given over the last year.

HOWEVER:
I was in the market for a new bike, and went to a seller's home to look at a used 2016 Yamaha FZ-09. It was listed for $3,800 and the seller agreed initially to let it go for $3,500 which is really low. I got the VIN and the contact for the mechanic the seller had used to maintain the bike (Cafe Racer on Union Ave), and when I called the mechanic to verify the history of the bike, he disclosed that the bike had been in a serious crash. I told the owner and let him know I wasn't interested anymore.

Fast forward a few months as I continue to watch the used market, and I suddenly see the exact bike (I verified the VIN was an exact match) listed at Freedom for over $7,000. This isn't necessarily wrong at face value, so I messaged them asking about the bike and whether it had ever been in a crash. I received an immediate response, but the representative didn't know the history of the bike. He said he would get back to me but... that was the last I heard from them. This personally scared me away from ever buying a used bike from Freedom. You can draw your own conclusions, but when a dealership avoids the disclosure of significant issues like that, and lists a used bike that high that has been in a serious accident, you have to be weary.

Dont like the idea both son's ride bikes, I thought boring, they were in heaven

Maggie made financing a breeze!! Highly recommend you go in and work a deal with Freedom today!

We just bought a used bike! Our experience was great! Nick was our salesman, not pushy at all and answered all of our questions. Maggie was fast and worked with us to get the financing all situated. Super knowledgeable staff. Will definitely be coming here for all of our motorcycle needs!!

Great Company to work with very nice and friendly offered a layaway program for those who don t have the ability to buy today. I will definitely come back to buy from them again!!

Wonderful experience, great salesman (Tyler). And financing was a Breeze (Maggie). Could not have been more impressed with the selection and facilities. Would definitely recommend them for all your UTV needs and wants.

Freedom cycle was great! Very friendly and fast service!

Great experience bought a 2019 ranger 570. Excellent dealership.

before purchasing the 2008 cbr 600rr i asked if it was ever dropped they said no. however it was. so 4 stars for that, butThey've always answered the phone and answered every question quickly with no irritation or stress. not to mention you talk to the same finance and sales rep the entire way. I pretty much built a friendship! they even helped me instal my sena 10c into my helmet! I also looked around and sat on other motorcycles and they've given me info for each one even though they knew I wasn't going to purchase it. their prices are un matched! i regret purchasing gear from other stores. The mechanic gave me a crash course on cbr and how they're different from gsxr (my previous bike) every single department are full of experts and happy faces. They really enjoy their passion! No I am not being paid for this review this is how happy I am! I hate writing reviews, but I just had to for these guys. They're too many names to thank, so I won't bother listing them. If you're looking for an awesome new home you MUST check this place out! I live 2 hours away and travel here. you won't regret it!

I reached out by phone to Tyler S and discussed with him what I was interested in and within 20 min I was approved. I went in on Tuesday for 30 min to sighn psperwork. One of easiest and hassle free purchases I have ever made.

Great experience. Everyone was great to work with. Brandon was very helpful while I was looking and Maggie was great to work with on financing. Made my first experience a great one!

Casey and Maggie hooked me up. Great people great place. Thanks again!

Brought a new Polaris 50 for my son Great and fast expirence

Had such a great purchasing experience here! Highly recommend Freedom Cycles to anyone looking to purchase!

Maggie,Casey, Jeff and Maddie were all incredible to work with . Very nice people. Come here to buy all your power sports and parts. All Jeff's kids are awesome!

Tyler and Maggie were awesome with helping purchasing motorcycle. Thanks freedom cycle.

Thank you for the help Maggie and Casey for the great experience and help with the new bike.

maggie & kacey worked so well with us & got us more than we wanted with a great deal!

When your partner says he wants to go look at bikes!! Be Prepared!! He's buying one!!
We do love this place for some Fun toys!!
We are repeat customers...and very Pleased with the employees and motorized toys we have purchased!!
Thank you Freedom Cycle!!

The people at Freedom Cycle were very friendly and knowledgeable all of my questions were answered I left being completely satisfied.

Casey and Maggie were completely helpful in making in easy to complete the trade and assist the financing.

Ms maggie is super aweet and nice helped my buddy out tremendously definetly coming back gotta get some gear

Amazing dealership and staff. Tyler and Maggie were a great help.

Maggie in the finance office was super nice and got us a great deal! Our salesman Richard was helpful thru the entire process!

Casey and Maggie were amazing and were very helpful. Will be back.

I have been to Freedom Cycle four times and out of those four visits, I ve had issues that made me feel like I was an inconvenience or I was insulted two of those four times. Both times I asked to speak with the general manager to let him know of the issues I encountered.
The sales staff and employees have all been extremely nice and even though my patronage has been limited, everyone has remembered my wife and the recent motorcycle that I purchased for her. All it takes is one employee having a bad day or another making you feel unwelcome/insulted that ruins it for all the other excellent employees that work at Freedom Cycle.
I won t dive into the initial issue that I had when going through the purchasing of the motorcycle but suffice it to say, if not for the amazing general manager at Freedom Cycle, I would have a walked out of the store and never returned. The general manager diffused that situation so much that I wrote it off entirely
The issue I will detail left such a sour taste in my mouth that even after I spoke with the general manager who explained to me of a known issue in their ordering system, when I left the store and spoke with my wife on the drive home, I spent the rest of night stewing over what happened.
I had ordered a garage mat from the parts department (separate from the motorcycle I purchased). I received email notification a week later that the mat was ready for pickup. Due to my schedule, I was unable to stop in to pick up the mat until a week after receiving the notification.
Thinking it would be a simple process, I go back to the parts counter and tell the associate, I m here to pick up my mat. The associate asks for my last name, first name, and then tells me he can t find my order. He then asks if I made the order under another name (I hadn t) and I tell him no. Another parts employee standing off to the side starts asking questions that instead of helping the situation, the manner in which he asked the questions made things worse. Instead of asking probing how can we better help you type questions or explaining that they have a known issue in their ordering system, the manner in which he asked the questions made me feel like I was some crazy lunatic who had walked into the wrong establishment.
Yes I bought the part here, yes I paid for it here, no this wasn t a part of any motorcycle combo deal, no I don t remember the name of the employee who assisted me. After the fourth question my patience was lost and my frustration was rising. It got to a point where I exclaimed out loud, why is this so hard to pick up my part?!
Luckily, the employee who initially helped me order the mat two weeks ago, walks out of the back with the mat I had ordered. My name and contact information contact information clearly printed on the label.
The employee not behind the sales counter, whose demeanor and style of question asking didn t leave me with a good feeling, walks behind the counter looks at me and tells me, Questions can be hard.
He didn t expand upon that statement, didn t qualify it with anything else other than leaving me with a sour taste in my mouth that I had been insulted by this employee because I was unable to answer their questions sufficiently in order for them to find my part.

These guys were fantastic! Alex, Tyler, and Jo worked very patiently with me, and went above and beyond. The helmet I purchased had a manufacturing defect, and they made it right. This is the place to go for all your motocycle needs! Thanks to everyone at Freedom Cycles!

Nice informative people. Overall, easy buying experience.

Terrible place and owner...see review for Warrensburg Cycle, same ownership

Maggie and Nicole were awesome! Helped me out to get my new bike.

Amazing people to work with Maggie was very helpful and Derrick was very nice.

Had great customer service from Fred , Maggie , Maddie. They all were great made buying from Freedom Cycle a breeze. Thank you.

Great place with great people made buying a bike super easy!

Amazing people and awesome selection of bikes! Will defiantly be coming back.

I had a great experience with the staff at Freedom Cycle. I bought my bike and had it serviced at Freedom Cycle and sold my bike through Freedom Cycle. All experiences I have had with Freedom Cycle has been Top Koch and would recommend anyone to Freedom Cycle.

Found my bike online, the staff was very helpful with the purchase. Would highly recommend shopping here, if you're in the market for something motorsports related.

Tyler and Maggie were awesome to deal with! We had a great time here! Walked out with a beautiful bike hassle free! Definitely recommend!

Great place normally. I just spent a good amount of money on new tires and maintaince on my bike. I also bought a new windscreen from there. It had to be ordered. I had to follow up on it because nobody ever Called me to let me know they have recieved it. Unfortunately the windscreen I purchased was for the year of the bike and I have a newer front end on my bike and wasn't aware of it. I asked if I could exchange and was declined this service. I never used or mounted this part. I feel as if something could of been done from a customer service side of things. This is clearly not of importance to them. I understand some policy's but In my business I always make sure I'm taking care of my customers. BUYERS BEWARE. I feel something could of been done. Thank you.

I had a very good experience with the service dept. They were able to troubleshoot and repair a electrical problem in record time.

Surprised they didn't keep my bike for two weeks like most dealers. I plan to return to the service dept with another bike and will write a review on that experience, maybe I was just lucky the first time.

Until then I would recommend the service dept to anyone.

Maggie and Ryan were wonderful and extremely helpful!

30 minute wait to be greated by a sales person and then poor service.