3 years ago
Provide basically none of the services paid for. V...
Provide basically none of the services paid for. Very misleading advertising. After paying for a coach, audioguide and priority pass to Versailles, we received less than 50% of what we paid for. First, the pass was a regular pass and not a priority pass in any way. We wasted 2 hours standing in line with all other tourists. If we had known, we could have made alternate arrangements to enter with a group and skip the line, or enter the much smaller timed-entry line, but we had expected to receive a priority pass, as paid for. Second, the audioguide covered less than half of the rooms open for viewing, and completely failed for the last wing of the palace where it was available. When there was audioguide available, the information provided was very limited and brief. Third, we were told to meet at the entrance of the palace at 4:30 in order to get our coach back to Paris. We were informed once we got there that the time was actually 4:50 and the coach was going to be at least an hour late, because they had sold too many tickets. Since we had already left the palace and gardens, we could not even return. We took the train back so as not to miss our dinner reservations. When we told the main office about our experience, we were offered nothing in return, not even the price of our train ticket to get back to Paris. Save yourself the trouble and money since this organization gives you nothing for both.