3 years ago
1. One receptionist was extremely rude when we com...
1. One receptionist was extremely rude when we complained about our room answering that no one ever complained about this room and that we were the problem
2. We were on the last floor, and as we opened the window we found an old wine bottle and a lot of dirt. It took them 2 and a half days to clean it
3. We couldn't sleep at night because the train station was to loud, and the window isn't soundproof
4. There was a vomit stain on the carpet floor, and the room was still smelling.
5. The walls were extremely dirty
6. We had ants in the bathroom
One sunday, as we left, there was a new very young receptionist. It was her first day. Not one single person form the time was there to guide her, and every person leaving the hotel, left it with a complain. We finally got to talk to one of the hotel managers over the phone who promised that he would take care of everything monade first thing in the morning as we left the hotel very disappointed on sunday. He promised us compensation as we paid 555euros for 4 nights and were very unhappy
Not only did they forgot about us, but I had to call them back on Wednesday. Wednesday afternoon, I got an email from the director, apologising, saying that he sanctioned the receptionist (he fired her before he got my complain - but anyway, its not that we get any satisfaction for it), he inspected the room, did a treatment against the ants but that there wasn't a nauseous smell, hoping we will come back.
I replied to his email, attached with pictures of every single complain.
They didn't even bother to answer anymore.
This hotel is a shame as much as The management team ! It is absolutely not clean, not comfortable and not worth it ! Keep your money !!!!