Alejandra Harms

Review of FRANCE TOURISME - PARIS VISION

TERRIBLE customer service! They are so rude and ha...

TERRIBLE customer service! They are so rude and have no empathy at all! I booked a tour to Versailles like a month ago and it said I must be at the office 30 minutes before, but their office is a disaster! There were so many people and the line took me like 40 minutes, because theres a unique queue to people that want to buy tickets, and people with tickets, I told the woman in charge that it was already the hour of my tour (after 40 minuted in queue) and she told me to stay in the line, the bus leave without me!! When I finally reached the desk the girl who attended me were so rude, they will not offer you a solution, there s no phone number to reach them, they give you a costumer service mail to contact them, but never response.
And they answer all the bad reviews here promising a refund or pretending they care but is all false.
Don t waste your time and money with them. There are so many other options in Paris, they just ruined my trip.