Zac Mason

Review of FRANCE TOURISME - PARIS VISION

USE CAUTION BOOKING WITH THIS COMPANY!!!!

USE CAUTION BOOKING WITH THIS COMPANY!!!!

Hard to get ahold of, bad customer service and they lose reservation,

We booked a private tour to Versailles in April for our May honeymoon. We received an email with our confirmation for 21/05/10 (may 21st) along with the pick up and departure location and the time of departure (8:00am) . When we arrived May 21st at 7:30am no one was present. We started trying to call the phone lines and after 35 min gave up and called an Uber to take us to their main office.

When we arrived they said they had no record of us even though we had a booking confirmation number, tickets, and our account had been charged. They told us to wait 5-10 minutes while they sorted it out. 30 min later no one had come to speak with us and we had to go to the desk to restart inquiry. It's our honeymoon and we had to leave Paris that day at 4:45pm for Barcelona. We informed them of all the transportation and bag storage costs we had to pay to line up our morning in Versailles as well as the now 5 hour gap in our day and all they offered us was a refund and one of their cheap boat tours (which we had already done days ago) they were in a hurry to get rid of us also. I'm sure the tour is nice, but we won't be able to find out now and they did not seem to care about their mistake. There was another couple in dealing with the same issue with a trip they booked to Normandy and they stood outside waiting for their transport as well, tried calling, and also had to Uber to the main office to sort it out.