Four Points by Sheraton - Brentwood, Tennessee Reviews

Four Points by Sheraton - great hotel, will totally be returning to stay here on a next visit to Nashville. Here are my thoughts about it:

* Great/quiet location, easy to find
* Reasonable rate(s) for non-advanced reservation
* Grounds well-kept, seemingly secure (i.e., "sketch-free")
* Interior/lobby/fitness center/pool area also well-kept
* Incredibly friendly and polite hotel staff (Madison deserves a nod here for being great to us during our visit)
* Very clean rooms (judging from our corner room alone, of course)
* Great amenities available (including high-speed web/complimentary bottled water in-room)
* Close proximity to I-65, shopping areas/food places

We really enjoyed our 1-night stay, coming in from Birmingham impromptu; tried and missed getting a reservation at Sheraton Music City Hotel (MCH), but kinda glad we did due to the unnerving location so close to the airport and vacant office buildings. (MCH was immaculate from what we saw - the ballroom lobby, lol - but we think we hit a bullseye with Four Points. The location is sooooo much more appealing.) I can't speak on other items like breakfast there, or the restaurant, but re: everything else mentioned, it was overall a very pleasant stay with zero issues (we're pretty easy-going/non-demanding anyways), in a comfortable environment. I'd highly recommend sending your business their way.

The location of the hotel was great! Within walking distance to several shops. Customer service was fine. We had a king size suite. We were a bit disappointed to realize the only microwave was on the first floor in the lobby as well as the only ice machine. At one point, in the middle of the night, my allergies started bothering me so I went to the bathroom to blow my nose with the provided kleenex. I sadly realized it was just an empty box with a tissue stuffed(and fluffed nicely) in there for decoration. In the morning i got up to take a shower ( around 7:30) and had no hot water it would only get warm. So i settled for a warm shower where I then discovered our showerhead leaked and lost water pressure. I definitely had much better experiences at cheap hotels.

Worst customer service ever experienced. Rude is an understatement of how this lady named Andrea Turner acted while checking us in. We were told they moved our room up a night and had no reservation. I will NEVER stay here again. BAD CUSTOMER SERVICE!

Waiter wasn't particularly attentive. Food was good, but not great. Music & atmosphere were great!

We needed a place to stay over the weekend near Nashville, and Four Points was great. Nicely designed lobby/bar, good rooms and a decent pool, and we got it for a good price. Perfectly happy with the place and will likely stay again eventually.

very clean perfect location easy to get into and out of

Nice clean hotel with a sweet staff. Great food in restaurant. Plenty of food and shopping within walking distance. Ten minutes from downtown Nashville.

I was here for a conference! Seems like a really clean hotels!

Clean and super reasonable, super close to everything like Broadway, shopping, food, and all the tourist areas.

This is a very nice hotel. The only downfall is that there is no mini fridge or microwave in the rooms. The beds are comfortable and the room is a good size. The location of this hotel is perfect with quick routes to downtown or anywhere else in Nashville. There is a shopping center located directly next to the hotel. Old Hickory Boulevard has a lot to offer in both directions, so please explore. I was scheduled to check-in at 3pm, but I arrived about 3 hours early so I was able to check-in at 12:31pm. The front desk staff is basic. I guess they only acknowledge you when you're checking in or out.

This place always gives me pure hell with my crewfax when traveling for work. Really trying to find another place for my crew when were in Nashville working

Clean.. Convenient. Only two things..... There was no mini fridge in the room, and pretty much everybody has them, so I thought that was odd. Also, they charge for local calls, which I also found to be weird.

It was a great experience, clean rooms and awesome service

Great value, location and service. Close to plenty of shopping, minutes away from Downtown Nashville. Cozy rooms too!

It was a really nice hotel with a great staff. Close to the mall and a amazing place called firebirds.

Clean and quiet facility. Friendly staff. Would stay here again!

Lovely rooms and amenities. Close to restaurants, shopping and the highway to go anywhere you need.

There was an ant (bug) invasion in my room, so I waited 20 minutes in my room for keys to another room. They finally came up but then they gave me keys to a room where people had been staying. Another 25 minutes passed and I finally got a room where there was no ants nor people. Overall it's a new hotel (technology wise) and I know mistakes happen but it's annoying.

Room and location were nice. The housekeeping staff was early and loud in the room beside us and across from us, calling across the hall to each other, while we had a do not disturb sign up. They could have been more discrete. Floors needed steam cleaning--feet turned black after shower. Bed was very comfortable and clean. Loud construction with jackhammering next door well before 8 am each morning, including Saturday, made sleeping difficult.

Very good hotel within its category. Excellent location. Nice lobby, very good rooms, very good service. The gym is nothing to cheer for. It could be improved.

Nice little restaurant with friendly service. Hotel rooms need work. The vents/ducts made noise through the night even after the heat was turned off. The tub faucet leaked water uncontrollably. Limited TV channels.

Very nice hotel. Got a good price, enjoyed staying there.

Clean rooms in a nice hotel. The staff was friendly and I left feeling that I received quality service out of this hotel. The hotel had a nice atmosphere and it was clean and quiet. I would stay here again.

The location is a little bit outside the city, so it didn't seem as busy. The lobby was very trendy and updated. The hotel bar/restaurant was quiet (slightly expensive). The rooms were good sized, clean and had lots of natural light. Good water pressure in the showers. Would stay here again.

It was very nice, customer service was great but for the pricing of the rooms are expensive if you don't have there gold star thing but for the prices they could do complimentary breakfast instead of charging someone 13 dollars for an omlete only n drinks per cup 3.00 smh but otherwise great stay]

Terrific Staff, esp. Cody and Precious-provided super shuttle service to conference daily.
Great Room Service. Guest Room nice, comfortable bed. Will definitely stay at hotel if in Nashville.

Very well maintained. Friendly staff. Room service and restaurant/bar was really nice. The rooms and beds were very comfortable. I think we've found our second home while in Nashville! The suites are awesome!

Very nice hotel with friendly and helpful staff. Rooms are clean and well appointed.

Great rooms, perfect for our family of 5, but breakfast the next morning we were told that only 2 of us could eat for free... then the food was extremely bland.

The staff is excellent! The rooms are clean and comfortable!!

The food is what I loved the best. All was great including the help.

The location of the Four Points couldn't be more convenient. Right off the interstate a quick 15 miles to the airport and with easy parking the location was great. The staff were all warm and polite. My room was spacious and well appointed. All of the linens were clean. The bed was very comfortable, my back didn't hurt in the morning. The pillows were a little soft for my liking, but if that's the worst I have to say if wasn't that bad.

Clean rooms, friendly staff, lots of parking and near many restaurants and coffee shops.

Clean, great water pressure, courteous staff. Older, but nice, decor.

The hotel is super clean, staff is friendly, and our room was huge with a great view.

Still waiting to hear back from Kim Haley about my wife's stolen ear rings

No Mini Fridge or microwave in rooms. Ice machines not on odd number floors.

For the price Of the hotel I was suprised. Went for the music city Bowl and paid like 70 a night. It was real nice with a bar downstairs.

Great place to stay in Brentwood. Really friendly helpful down to earth staff. Clean updated rooms. Very comfortable.

The rooms are very clean and the staff is very accommodating, the food is a little high priced for what you get, but not bad.

Friendly service, clean rooms, and craft beer. Can't complain!!

Great hotel with a restaurant on site. Super convenient to the interstate.

Had an issue with our reservation being written down as the next weekend instead of the weekend that we were staying when we made it over the phone, but when we showed up in person and discovered the issue the staff took care of it immediately and were very apologetic. They let us keep the discounted rate we used, and for us a room even though every hotel was booked because of the eclipse happening the following Monday.

It was a good experience. The lobby, restaurant/bar was very nice the front desk was very helpful. Housekeeping wrote me a very encouraging not. Now the room set up the curtains hung in front of the AC so I had to use a chair and a suitcase to keep the curtain back. The TV kept freezing on me

Clean and the staff is very welcoming. Will, at the front desk is great. Would like to have a refrigerator in the room and ice on every floor.

No breakfast with your stay. The $13 buffet is awful. Better at Super 8 and it's free there. Pool is dirty. Been here all week and has not been cleaned once. Maids left a room door wide open and walked away. Could have gone in and taken everything. Quiet. Should have queen size beds in room not full. For a Four Points, I expected better. Staff was very accommodating.

Amazing beds in the room, everything was extremely clean! I really enjoyed the drinks we had at the bar the last night we stayed there. Would recommend anyone to stay here!

The hotel was nice! Very cool look and feel to it. The hotel location is in a good part of Nashville, the room is spacious, and the service so far has been great!

Love the Sheraton hotels alway in safe location. Cleaness is a plus .bed os comfortable love the soft pillow..food is off the chain.

Excellent for the stay, executive atmosphere, the hotel food is not very rich but the service is excellent.

Excellent hotel. It's going to be remodeled soon. The restaurant's food was surprisingly exceptional. The steak was delicious.

The best hotel in town and great service. Good for special events like weeding and etc...

Wonderful place to stay the night. Fast attentive service. We even played checkers in the lobby!! Great location for shopping and restaurants.

We had dinner at the bar before calling it a night. The staff was pleasant and room was comfy

I was there for a small event in one of their small conference rooms. Staff was cordial and kept our water jugs full. Nashville theme carried into lobby with musical artwork throughout.

Not impressed for the price compared to the facility. When I am traveling I want breakfast. I need a microwave and a mini fridge and an iron. I don't want to have to pay 13.00 bucks for breakfast or run all over a town I don't know to find something to eat.

Really nice hotel, friendly staff and near a target!

Great staff. Very friendly and informative. Will come back just because of that. Rooms are nice but a little noisy, paint is peeling above the shower, a few stains on the wallpaper and we are right next to ice machine. Lobby and outside grounds are very nice and well kept Pool looked nice along with live entertainment in the bar/restaurant area but I didn't use either. Easy access to downtown Nashville with quick uber or cab service.

From check-in to check-out Four Points Nashville exceeded every expectation that we had for our hotel stay. It is just far enough outside the city that there is plenty of peace and quiet, but close enough that a short Uber ride puts you right in the middle of it all. This is the ideal spot for a weekend in Nashville, my wife and I came down to celebrate our anniversary and had an absolutely incredible weekend. We will be back hopefully sooner rather than later, and we will be telling everyone back home about the best hotel in Nashville.

It was really good and very nice. Everything was clean

Nice lobby and restaurant. Rooms were in good shape - a little outdated. Very tiny fitness room.

Excellent customer service. Cozy beds. Decent mini gym. Fun pool.

Everything about this hotel is very clean and comfortable

I was only there one night but the rooms were really nice and clean, and the beds slept comfortably.

The people were very personable and attentive. The room was clean & well stocked and the common area was very nice. No breakfast on site but there is a Panera & a Waffle House within a mile of a the hotel.

The beds are always comfortable and clean. The breakfast buffet is hot and fresh with plenty of options.

Out of all the Hotels by the airport this is by far the cleanest one.

Given the nature of the event, it was nothing more than a conference room with coffee service

Everything was great and the staff was nice and friendly