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I ve been working with Southern States TOYOTAlift ...

I ve been working with Southern States TOYOTAlift to bring Blood Drives to their employees and customers. Sheryn and the whole team there are amazing to work with! They ve been hosting drives for a few years and remain passionate about donating blood and keeping a ready and safe blood supply for the local hospitals!

Bait And Switch Dropped of a different model machi...

Bait And Switch Dropped of a different model machine than what was contracted for..they fired our sales rep Stephen Rice in the middle of my transaction, sold the forklift we contracted for to someone else, when i tried to explain my situation the new sales rep was cavalier.. Would not allow me to return, as they already had our deposit.. So now we are stuck with a machine someone in there company decide we should have, not the one we choose and contracted for...

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If you like poor service and dishonest people then...

If you like poor service and dishonest people then you will love this company.
After airing my complaints over the phone in detail to branch manager Rob Brooks he politely agreed the service they had provided was subpar and promised to credit back their fee to my card, said it would take about a week to process.
Two weeks later, no credit back, so I call and speak to Mr. Brooks again and he completely denied having ever agreed to the refund.

WARNING TO LIFT OWNERS!

WARNING TO LIFT OWNERS!

We've always used Southern States Toyota for all of our service needs. But never again!!! They seem to have a new policy, they do not offer estimates before repairs are made, then they hit your debit card without authorization! I guess the company has changed hands, and it's being operated in a very unethical manner!

So here's what happened:
I called Southern States Toyota for a tune-up and oil change service for our forklift. Also to check a leak that looked like the lift cylinder. I also asked (over the phone) for an estimate before any service was done. We did not receive an estimate, but we did get hit with a $2800.00 tab that was taken out of our card without our permission! The reason I wanted an estimate is there were repairs made that I didn't want or ask for. Namely, the pulleys at the top of the lift cylinder. I had previously priced the pulleys ($500.00), but the cost was ridiculous! So, for the last ten years, we've been running the lift without the pulleys and without incidence!

Why would a service company do any work without getting authorization from the lift owner? To me, it's a very crooked way to do business! Did the Chinese take over Toyota? I wouldn't be surprised if a Communist-owned company would have this type of business procedure.

H. Reed
Owner
Reeds Groves

Florida Lift Systems

Florida Lift Systems

3.4