FORD-GOLDBERG Reviews

Sales associate Brian Hill and the finance guy Randy both stayed late to make sure I got my Escape that day. Brian took the time to find out exactly what I wanted in a car and matched me up with a perfect fit. He went over all the features and explained how everything worked. The whole team worked together to get me the best pricing available. I am once again VERY happy with my experience and have already recommended Brian and Liberty Ford Maple Heights to several people.

The Ford team at Liberty Ford of Maple Heights are very interested in the customer's needs. They are also very professional and knowledgeable. I am always pleased when leaving knowing I have been taken care of.

Was searching for a specific Ford Fusion (not a hybrid) and was not having any luck with whom I normally deal with. Out of the blue, my husband gets an email from Arana at Liberty Ford Maple Heights. He sold us another car years ago via internet. He had the exact car we were looking for my 18 son and the right color amazingly. We had to move fast. He went the next morning to Canton himself to pick up the car. We met him at 4pm that same day with the car title, a down-payment, the 2012 Fusion for trade in and financing in hand to purchase the vehicle. We drove it off the lot 2 hours later. Arana and Jim made the purchase super easy and smooth while being safe at the same time. I wish all car dealerships were like this. Thanks again Arana!
Our son loves the car!
P Austin

I love my new 2018 Ford Escape. Demetrius was very helpful. I've already encouraged other family members to purchase their vehicles from here.

I needed my oil changed. I found it easy to schedule an appointment was able to get an appointment within a couple of days. The service was quick and completed within the quoted time frame. I was very pleased. The staff was very nice and helpful. I recommend Liberty Ford in Maple Heights for your service needs.

Was the best dealership i dealt with through my car search, within 35 minutes of being there i was in a vehicle test driving it. I'm not a big Ford person but i had to get a fusion. Thanks to Lorenzo and the rest of the staff there i went home with a car that i was in love with.

I had the best experience here. Arana lynch The Cat in the Hat , Peter Syntax, and Reginald Cohen took very good care of me. I would highly recommend Coming here.

I was very pleased with the customer service at Liberty Ford in Maple Heights. After having a very bad experience at another dealership that told me I couldnt even test drive a car without my own insurance, I was very happy to be treated as a valued customer by Tonna & Michelle. They were even willing to pick me up at my home and bring me to their establishment. Everyone was friendly, I felt they were concerned about my needs and they knew what I was looking for and didnt try to sway me in another direction. I wish I would have went to them first.

EVERY ONE WAS CURTISIOUS . THANKS .
Mahlon C. Malcom

My first time experience at Liberty Ford in maple heights was wonderful. I highly recommend David Soto as your salesman! He helped me decide which car was best for me with no pressure and made the process extremely smooth and fast. I m extremely happy with my car purchase. For your next car purchase, see David!

want to Maple Hts Liberty transmission fluid changed year later hear noises took it in not to 1 but 3 different place all said transmission fluid was WAY OVER filled . now im have issue. I had other stuff done i just wonder some time. and I know lots of people who will never buy Ford again not just fixing them all of it . MAYBE the should have took the bail out and got better people working for them. b.c the girl ring me out was more on her Bluetooth head set talking them anything

2013 I purchased my first vehicle...2013 ford fusion from the maple heights location and had no issue. I absolutely loved that car !!! The price was perfect everyone was great so I figured I would trade in the vehicle and did so for a 2015 explorer but this time around everything was horrible and frankly I wish I didn't go back. I started dealing with the trade when I was 7 months pregnant. I felt pressured and felt like all he wanted was my money and not a satisfied customer. Finally after a couple of months I was ready to commit. The initial price that we agreed on (I still have the signed agreement) was not met but at this point I was ready to just get everything done with. I was give a truck that wasn't detailed yet or even the one I wanted... just driven inside from the lot. He insisted that I had to take it and I would have to return to get it detailed. I then asked for a spare key. His response was that it was locked in the office and I would have to get that another time too. Not even 24 hours later I tried to get in contact with the salesman, the manger, anyone ! I was ignored and given the run around. I felt as though they got what they wanted and I never existed. I have left surveys, I have left voicemails, I have even talked to ford credit about what I can do. And NOONE ever helped or even tried. I am beyond disappointed and have promised myself to not continue with Ford and to spread the word. I work with Hilton properties and plan on getting Ford discounts taken away by any means necessary. Its ridiculous. I'm paying a price I was told I wouldn't, for a car that I didn't want, that wasn't detailed prior, and I only have 1 key. Better customer service and management is needed

I have purchased 5 cars from Liberty ford in Maple Heights. Each experience has been better than the one before. Pete in Finance has always taken care of me and my family, and always gotten us exactly what we wanted. The Management team, and sales force has always been professional, and made each purchase more pleasurable than the last..... Thanks to everyone at Liberty Ford, We look forward to buying two more cars before the year is out!.

I bought a car from them last week. I did get a fair price, but the car was not detailed. Find it really tough to believe that a dealership this big would sell a car so dirty that you would keep finding sunglasses, food particles, paper clips inside the car.

Fifteen minutes into driving back from the dealership, I heard the brakes squeaking. Called the sales guy who I must say was really good. He asked me to call later and set up an appointment. Tried doing that and was told that they had checked the brakes and replaced pads and rotors prior to putting the car up for sale and now they are not responsible. I could pay and get it checked by their technicians. No Thanks. Had your technicians really been competent and done the job properly or if you had really changed the pads and rotors my car wouldn't have been squeaking each time I braked.

Over the weekend, I had further surprises in store, drove the car through I80 and went to 75mph. The car started vibrating so violently that had to slow down to 65mph. Will take the car to neighborhood Firestone and get it checked. Phew. Stay clear of this place and avoid getting unsafe vehicles on the road.

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Had a great experience with the purchase of my last two F-150's. Overall the staff was exceptional and was ready to help without being pushy. My salesman, Lorenzo Martino was beyond helpful and listened to what I needed from the minute I walked through the door. Was able to turn my prior lease in a few months early and get a great deal on a newer model truck. I could not be more please with the overall experience. Also, from prior experience, I know their service department is second to none. I would highly recommend checking Liberty out. And ask for Lorenzo if you can.

It was the best experience in buying a car that I ever had. They were excellent and on point. I was never in the dark about anything. Lorenzo was excellent. I absolutely Love my car!!! Thank you Liberty for all your help.. You guys ROCK!!!!!

2018 I was looking for a Transit 350 with very specific specs. No one seemed to have one in stock. After several hits on the locator which disappeared when the other dealers were contacted, we finally found one. Frank brought it in, and I am totally satisfied with his treatment of me. The vehicle was right for me, and Liberty and Frank were absolutely the right place to get it. Thank you Frank.

The waiting room could be better .
Put some car magazines not People and others
Better chairs will be a good addition

Same ...
just a bunch of over priced trucks.
Nothing special..

I wanted something Bigger I came in looking for an edge ending up getting real fusion didn't get what I wanted will never settle for less then what I want when am paying being desperate never suits a man or women.

Great experience..the only dealership I will go to great job Liberty Ford Maple Heights Ohio...Five Star Dealership

Friendly staff I frequent their repair bay. Always get my car together

They got me in fast. I was told that I needed brakes at another shop. Went to Liberty and they told me that the other shop was wrong that there was a good amount of material left. They were not just after the money. They were straightforward and honest. Highly recommend. Although I did research ahead of time and found service coupons that they said they didnt know about. But since I showed them that they were posted on their website they gave me no problem in honoring them. Great service.

My wife is very off put by the sales person's demeanor. I was very off put by the fact that he was not paying as much attention to my wife as he was me.

My 2016 Ford Fiesta is a excellent car its great on gas. The look is good and polished.

A Female staff member called my phone claiming to be working for a dental clinic,when I looked up the number I got liberty Ford,you all need to watch what your staff is doing it can make you look bad otherwise.

I highly recommend buying a car from this dealership. The whole experience was stress free and exactly how I hoped it would be. From my initial visit to the final purchase they provided top notch customer service!
I would definitely purchase another vehicle here & especially from David Archer.

We purchased a Ford Explorer from Liberty Ford Warrensville Heights over a month ago we have a paper saying they would mail the extra key. I have called several times to the lady that sold us the car to find out about the key and either she does not call me back or when I finally reach her . Her response is I will find out what happened and give you a call right back . 3 days later and still no call back.I have now put a call into someone above her. And still no response. Selling us the car was a breeze. But after they sign seal and deliver. Goodluck trying to get any help after that.
Wendy of Akron

Very unprofessional the service desk had a dozen of pizza boxes on it very rude people no one greeted me the only word that describes this place is "unprofessional"

Ford DOES NOT CARE ABOUT IT'S CUSTOMERS! As soon as they have your money, you're tossed away and treated like garbage. Avoid Ford at all costs!

i came in for a simple oil change . and left out with a new truck .#stillinshock......the way these guys worked together and made me feel totally in control. was great i take my hat off to this guy steve fantastic job...kind courteous and understanding my situation great dude!

Check it out. You won't be disappointed. Bryan Hawkins deserves your business. Liberty Ford is our new family dealership.

Every visit to Liberty Ford is seamless. The service staff is great especially Gary. They make sure I am taken care of right away, answer all my questions and make sure my car is in perfect shape!!

I have always had a good experience with Liberty Ford of Maple Heights for over 25 years. They are good, so if its not broke.....Why fix it? My experiences over the years has taken me to every department of Liberty Ford Maple Heights (Sales, service, parts and collision) with no drop-off in customer service or quality workmanship. I just recently had a serious problem with my 2018 Ford Fusion and it was resolved to my expected satisfaction. The staff and management at Liberty Ford Maple Heights are top of the line people, who are professional, courteous, friendly and understand customer service. Someone may feel Liberty Ford Maple Heights is paying me to write this however, this is how I truly feel about this company. As a Ford retiree, I am very critical of any company that I send my friends and family to, especially one where I worked for over 30 years. I would recommend Liberty Ford Maple Heights to anyone.

Service department is amazing. I had a problem where I would have paid $550 minimum at a ford dealer closer to me. So glad I made the trip to this ford instead!! They found the problem to be caused from a recall issue that was supposedly fixed last year at the same ford dealer that wanted to charge me $550. In the end all I paid was $65 for the diagnosis. Do your research. Just because they carry the ford name doesn t mean you re getting the best service. Will definitely be going to this dealership from now on!

Outstanding Service
Prompt
Courteous
Clean & Neat Facility
Excellent Service Team
Keep up the great customer services!

Words cannot describe how rude and unprofessional the Service Dept was. I arrived Saturday afternoon and I was in the garage over ten min before anyone even recognized my presence by saying "one min"... two people arrived in the garage after me and were being ignored as well... i was confused because it wasn't even that busy.... I got sick of waiting so I walked up to the desk of Mike Devore and WOW was that a mistake. Not only did Mike ignore me ... but there was also a kid named Micheal in a maintenance uniform that ignored me !!!! I said excuse me, Mike looked up rolled his eyes and yelled to women to take care of me.

I was not only embarrassed, I felt like it was a mistake coming here in the first place. I was not only giving Liberty Ford my business because I was referred to by a friend, I was trusting them with my car. To be treated like this? I am still just amazed by the entire situation. I ended up leaving. Never go back.

My check engine light is on again after being fixed can this problem be fixed soon

Bob Gillingham Ford is better!!!! They call me back and don t sell me a vehicle I didn t ask for!!!!

Also, I got into an accident in the 2018 escape they wrongfully sold me. I never get into accidents and this proves there is something wrong with the vehicle, not my driving, Patrick O'Hara!!!!!!!! Ford changed the position of the foot pedals and my foot got stuck under the brake pedal. I couldn't stop in time. Now my insurance rate is higher!!!!
O'Hara, you made reference to my driving. I'm a good driver. It proves there is something wrong with this vehicle and NOT ME!!!! I never got into an accident until I was wrongfully sold this vehicle!!!!

This is why I never have anything to do with Liberty Ford!!!!!!!!!!!!!!!

Great service department, very helpful and accommodating.

Had great service. All are friendly and very helpful. I usually call John for all my work and he has always been there for me to help in any way.

My experience with the service department at Liberty Ford was just fine, employees were very friendly. Also, far as my vehicle if any problems arise I will let them know.

My car was supposed to be fixed so it started regularly. Instead I get quotes on ball joints and brakes. $400 dollars later I took the car home and the next morning it doesn't start. To top it off the radio presets were changed and the car was in 4x4 low. FIND SOMEONE ELSE.

I had a fantastic experience at Liberty Ford. We submitted an inquiry online and were able to schedule an appointment for the next day. We were greeted promptly by our salesman, Mr. Arana Lynch who took the time to understand exactly what I was looking for in a vehicle and my financial circumstances. Mr. Lynch was very experienced, patient, and really went the extra mile when it came to finding the car I wanted. His colleagues were the same way. My service was fast and personable, and I did not feel like I was just another sale for this company. I highly recommend buying your car from Liberty Ford in Maple Heights, as I was not treated this way at another dealership.

Very professional and friendly! They did a great job of putting me in a brand new 2017 Ford Edge. I highly recommend Liberty Ford!

The process took a bit of the time, I wish it could be streamlined. It would be nice to have one person handle the entire process. I was looking forward to a loyalty check, since this is my third ford. I was told by my saleman and the sales manager that it was offered only on new fords.I spoke to Ford Motor Company. They stated the loyalty payment is determined by the dealer and yes it is offered on a ford pre certified car, once it is offered the check is issued from ford motor. They also told me that the price on a Pre certified car is set by ford and cannot be discounted. Ford claims, the prices on their new/pre certified cars are negotiable. to me that means that Liberty could have reduced the price on my Transit Connect. I suggested to ford that they make a cd on how to use the features for their new cars. I have the book, but it would be nice on a video. I give this rating based on the question about the loyalty check. If Liberty Ford makes the determination, they were not truthful with me.

I bought an Escape here and it was fine. However I was in a car accident about five months later and went to have my car fixed at a Ford dealership down where I go to school. Apparently they did not fix it correctly so I brought it to Liberty where I purchased the car. It was fine at first, however they have had my car for over a month, and I have no idea when they are going to fix it. Everything is on their time and I feel as if they don't care about how frustrating it is not to have my car. They never call to give me updates; I always have to reach out to them. They don't know when they'll have it ready, and it just seems there's always an excuse. I am a college student and I need my car. They gave me a rental, but I can't drive it because I'm not 21. I have to drive my mother's car which is an inconvenience for everyone. I'm just truly dissatisfied with them, and Ford Inc. for the service I've received. Which is a shame because I learned to drive in a Ford, my first car was a Ford, and I genuinely love my Escape. However, this is unacceptable and I'm highly disappointed.

Bought a beautiful used car here. The sales department is great!

Unfortunately, the service department is quite abrasive and disappointing.
The night I drove my car home I noticed a rough idle. The car was clicking and shaking. When I took it back to the dealership the next day, the service guy kept telling me nothing was wrong with my car and that the sound was "normal" until I pointed to the sound under the hood. He then kept the car for a couple days, and returned it saying that the purge valve had been stuck open. (The receptionist had to ask him to tell me what was wrong with the car because he simply handed me the keys with no explanation).

Upon driving the car home after that and for several weeks afterward, I noticed that my car would shudder severely when I was taking off from a stop sign or red light, at low speeds& under low acceleration. When I took the car back when it first began, the service guy told me again, that my car was normal and nothing was wrong. He gave me lecture about the dual transmission and told me to get used to it or get a new car. He then proceeded to test the car only under high acceleration, and told me over and over, to the point where he was frustrated, that the phenomenon I was describing did not exist in my car. When I tried calling about the problem, which had worsened a few weeks later, the man on the phone got immediately upset as soon as I mentioned the shuddering. He told me he looked my car up in his computer and that there was nothing wrong with it. I could bring it in if I wanted, but that I should either get used to it or get a new car.

A few weeks later took my car to another Ford dealership. As soon as I brought it in, it was diagnosed as shuddering and being OUT OF SPEC. The service department replaced my clutch and seals in less than a day all covered under a ***WARRANTY (14MO1) that was specifically extended in my car for shuddering at low acceleration, that the previous service department neglected to mention***.

So, my car runs AMAZINGLY. I am very happy with the service I received from the Ford Company, but disappointed with the Service Department at Liberty Ford Maple Heights.

The Customer service at Liberty Ford was amazing! Lorenzo Martino was extremely knowledgeable and helpful. He went above and beyond to help me with my purchase. I was shopping around for a small suv and he made sure I got a great deal on an Escape and I love it! Lorenzo made the process easy and was very professional and friendly. I will definitely refer friends and family. Thank you Lorenzo for all you help!

One of my best experiences to date. Jacquil was very professional and helpful. I was in and out in less than an hour. They gave me a great price on my Ford Fusion. Walked out feeling great. Thank you

My F150 I've had for ages, but I was spending about 300 a month on fuel, figured I would buy a high mileage late model fusion that had great service records from liberty, the day after I bought the car a p0303 code popped up, translated that means misfire on cyl 3. Doing research found the 1.5L turbo motor had a major flaw, in that at startup and flex of the motir, a bit of coolant was allowed into cyl 3, the service manager said bring it in and let us look at it. Next day I got a call from him and my nightmare was confirmed. He tried to run it through Ford, in which they said a big NO, far too many miles. But he would call me back. He did soon after, the car needed a new motor. Himself and the GM of liberty went above and beyond what was expected, new motor cost was over 6500 bucks, but he said if I just pay a small percentage of that, the dealership would pick up the remainder. I was floored. Within a week I had the car back, new motor installed, 3 year warranty and all! I especially appreciate this because at the moment my mother was passing and I was torn up about it. I can't say enough good things about the management of this dealership!

I get excellent service every time I bring my car in. The advisors are fiendly and professional.

Very disappointed with the service department. We came in on a busy Saturday, so understandably it wouldn't be an instamt service, but they quoted us Tuesday would be the soonest we would be able to even have the vehicle looked at.

Came in requesting help with a shutter coming from the front end of a Ford Transit Van. We had a rear caliper fall off before, which was a manufacturer defect that wasn't covered (a safety concern). So we already had a bad experience with another Ford dealership.

The guy we talked with clearly had no interest in speaking with us, and it took him 10 minutes to understand what we were talking about.

Us: "It feels like you're driving over a rumble strip."
Him: "A rumble strip? Like on the road?"

He was also a massive douchebag. Right off the bat telling us we would have to pay for any repairs outside of the warranty, which wasn't our concern, nor our question. He essentially shoed us out the door.

If anything happens to my family or our Van (again), we WILL be expecting compensation from Liberty Ford.

Brian and everyone at Liberty Ford were amazing and went above and beyond to work with me to get the car and the price I needed. I highly recommend them.

Lorenzo has been so awesome. Lorenzo made car buying easy and made me as comfortable as possible. Mr. Lorenzo is my #1 car salesman. Thank You for making my car purchase comfortable and honest.

it was lovely to have my car picked up, fixed and returned to my driveway without calling in favors to drop off and pick up car. The service was polite prompt and easy. Thanks guys

Friendly staff with great service got me into a great car with a good deal when I thought I couldn't get a new car.

Bryan Hawkins really took care of me with my new purchase of my F-150

The professionalism was very much appreciated. It's environment was clean neat and well organized, the people friendly and knowledgeable looking forward to doing more business with them. Oh! There was a little sticker shock but I guess you get what you pay for. We've always done business with Ford. Get it: Found On Road Driving, F O R D

Great staff well helpful in supplying detailed information about vehicles

The people there were very friendly and we're able to get us the car we really wanted and a monthly payment we could afford. The overall experience was great!

Parts guys were knowledgeable and very helpful, was in other dealerships for the same part and they showed no interest in my problem but your parts professionals went out of there way to locate the part with other dealerships.... Thanks

Overall pleased with the service, but extremely long wait times to have vehicle serviced. Waited close to 3 hours (11:30 am- 2:15 pm) for an oil change and had to go to main service to ask if service was completed vs. being told it was finished.

May still continue to get oil change at Liberty Ford, but may go to a dealership closer to my neighborhood. The one where my service was done is typically crowded with many people waiting for their vehicles to be serviced.

Great service! After my Explorer had an issue with the brakes they were able to get my vehicle serviced first thing the next morning which was a Saturday. They also did the service as a courtesy even though i could have been charged as it did not fall under the 3 year 36000 warranty which was also greatly appreciated. Thank you!!

Five star service everytime done right the first time thanks again liberty Ford for the great service would recommend your shop to anyone for service of their Ford or Lincoln vehicle's five star service department and they will look over your car and be upfront and honest about the repairs.

I just purchased a 2017 Ford Explorer. This is my third purchase from Liberty in Maple Hts and once again i received great service from the awesome team at Liberty! Thank you!

I had an amazing experience at Liberty Ford in Maple Heights. From the moment I entered the showroom floor I was treated with a level of respect and courtesy that is rarely seen at dealerships. My salesman was extremely knowledgeable on both the new and used inventory. He took the time to take me on multiple test drives and was an absolute pleasure to deal with. We worked with the used car sales manager to reach a fair price on my trade-in. The finance office is usually the part of purchasing a car that I cannot stand. Most finance managers that I have dealt with in the past are too pushy and always trying to tell me the extras that I need to purchase. The finance manager at Liberty Ford, Pete Syntax, was an absolute pleasure to deal with. He was extremely personable and did not try to push any extras on me that I did not want. He thoroughly explained the finance process to me and I felt at ease when I left his office. I definitely would recommend this dealership to anyone looking for a new or used vehicle. The best place I have ever dealt with!!!

Aaron was pleasant and helpful in the parts dept....signage to the parking could be better though.

Had a very good experience. Tonna was my sales associate and he was very easy to work with. Car was sitting upfront when I arrived we took a test drive came back got right to business. Did work with me on my trade in. Only thing that was a little disappointing was every thing went so fast and smooth deal got done very quick but when it came to financing I waited over 2 hours sitting around just to get back to finish paperwork. Once i was back was done in less than 10 mins and the finance guy was great. Pretty good and easy experience overall.

Just recently purchased a 2015 Lincoln Navigator from Alex Walcutt. He went above and beyond our expectations to personally detail and clean our vehicle. He drove us to Vermillon to bring this vehicle back to Maple Heights. We cannot say enough great things Alex did for us. He got a big hug of appreciation for his hard work in getting this vehicle up to my level of standards!!!!!!!! Chris Lomardo also helped in numerous ways to help make this happen. Kudos to Liberty Ford.

I have not been completely happy with the service department. I had to take my car back for windshield wipers and another time I waited 4 hours for my car. When checking in there is nothing that says waiting for vehicle

Everything on time. Rental SUV was great. Customer service friendly and professional, as always

The people was pleasant and the wait wasn't long for service considering I was offered a rental replacement of a 2019 Ford Fusion (of which was awesome due to a feature rating your braking driving skills).

They always do a good job repairing our cars. And, we get a free car wash.

Very top notch I have no complaints They need to have donuts on Saturday When my lease is up I'm getting another truck from liberty ford

Frank Graley is amazing! Our finance guy was amazing as well. He was quick and didn't try to push selling stuff on me. Drove 40 minutes to get there because I knew it would be an easy and stress free process. Ask for Frank! He really makes the buying process pain free.

Jovan Smiley is the best he worked his magic and got us approved. Will definitely recommend everyone to go and see mr.smiley for a new car...cant say anything bad about liberty ford in maple heights

I needed THE WORKS vehicle checkup and I needed it according to my schedule. I called on a Thursday for a possible Friday service appointment. I was fortunate to get an appointment for the next morning. I was in at 8:00 a.m. and out by 9:30 a.m. with all 8 or 9 points of service rendered. I could then go on about my day knowing my vehicle was ready for Northeast Ohio winters.

This is truly a 5 star dealership.

Let me start by saying Lorenzo Martino is a great sales representative and really made sure my Liberty Ford experience was a good one. He took the time to make sure I got the best deal, and the vehicle I wanted was what I expected before I bought it. Not that Liberty Ford doesn't provides a thorough inspection and repair of all its used vehicles, as they do. Lorenzo went the extra mile to make sure the vehicle was solid, before I drove off. Very happy and would buy from them again.