FORD-GOLDBERG Reviews

The dealership was very fair and professional. Greg handled my concerns with care, and made me feel comfortable with my purchase. I am happy I dealt with Liberty Ford.

Jovan Smiley was very knowledgeable and informative working hard to locate the vehicle I was interested in. All my questions were addressed in a professional manner without any pressure. In addition, while the closing process was lengthy, the warranty review was complete presenting multiple options for vehicle service for the expected life of the car. I would purchase another vehicle in the future from Liberty Ford Maple Heightss. Thank you for making my first car purchase a little easier. Great job!

I had a really good experience in purchasing my new vehicle

Every time I bring my Fusion in for service, I get great service at a fair price. The people are VERY customer oriented and helpful!

Very good experience, they were courteous at the desk and at the payment window. Oil change with tire rotation is an excellent deal and fast. Would have given 5-stars but not sure if they really did the multi-point inspection.

Horrible.
We drove 3 hours to see and most likely buy a 2015 expedition with 47,000 miles for $26,000.
Our salesthing Bryan tried too hard to control the process. A lot of lies. Very awkward and annoying.
His manager stepped in right away to try to control the sale even more. We hadn't agreed on the price yet , hadn't received the offer on trade in, yet. But, they insist on us committing to agree on ridiculous numbers to submit to the bank. Basically treating us like idiots , which was very disrespectful. They came to us offering a $615/mo payment for 72 months! We ran away.

Awesome service. I've had my car serviced by both their service department and their collision center aand theu are really good about keeping you informed about your vehicle and where they are at in terms of service/repair and making sure you are aware of estimated repair times. Also if something comes up they contact you in a timely manner to let you know what's going in. I really appreciate that about their customer service.

Had a great experience at liberty ford maple heights. Went there on birthday and left with present. The staff was professional and answered all questions with confidence.

I dealt with Adam, Walt and Pete. Couldn't Be happier with service i recieved in the process of leasing a new F-150 from them. They not only went that extra mile for me but also took time to explain all the benefits of my lease. Walt went out of his way to bring the vehicle to me and had it cleaned and fueled. I would recommend the sales staff at Liberty Ford Maple Heights to all my friends and family on the next vehicle purchase or lease.

Brain hill is awesome! I am a first time buyer and he helped me a lot

This dealership is the best in town I would recommend liberty Ford in maple heights to any one good service and good customer care

Lorenzo was a great sales rep. He was very patient and made sure I was able to have a vehicle fit for my family and I. He was very professional and down to earth.

my experience with you guys was truly great didn't take all day taught me about some of the features and gave me what I wanted thanks liberty Ford

I am happy with my Ecosport. I am disappointed that it doesn"t have a CD player. Sirius doesn't have the type of music I prefer.
Andrew was very knowledgeable and helpful. He also calls to ask if I have any concerns,

My 2015 focus se is great. I am very happy with this vehicle. Salesman Jamar , and Robert Pollard and finance manager were very friendly and helpful in getting me into the car I wanted. Thank you all at Liberty Ford maple Hts .

The wife and i drove just over an hour after work to look at a 2019 ford flex sel awd. After arriving at the biggest car dealership i have ever been to lorenzo found us and showed us the three they had in stock, we took it for a test drive and lorenzo explained every feature on the vehicle, everything about the warranties plus the extended ones. They worked very hard and fast to get it financed for us considering it was already 9pm, they were very friendly even allowing our grandchildren to play in the cars. The finance guy was terrific explain how much each extended warranty would cost and asking about each one before we got it by the time we were done it was around 10:30pm. So in closing when i buy another or anybody i know needs a new car i will recommend Liberty Ford in Maple Heights.

I just recently purchased a car from Liberty Ford and had one of the most stress free and pleasant experiences I have ever had in dealing with an automobile agency. Everyone I came in contact with was courteous and helpful and went out of their way to make this purchase flawless.

My salesman Jay Zupancic was knowledgeable and did everything he promised he would do to make buying this car a pleasure. I will highly recommend Jay and Liberty Ford to anyone who is looking to upgrade their automobile.

Gloria Cohen

My experience at Liberty Ford, Maple Hts, Ohio, is always an awesome experience, especially my service representative, Gary S. I would recommend this dealership to my friends.

Just purchased my first car yesterday from Lorenzo Martino! Great experience great customer service! If you're looking for a great deal hit em up, he'll definitely hook you up!!!

Had an appointment for my car at 10am. Gary was there already waiting for me as I pulled up. Took care of me with great service and my car came out with my issue fixed. Awesome service. Highly recommend.

From the minute you walk into the dealership you are welcomed with a firm handshake from one of their salesmen. They are highly interested in finding you exactly the type of car you are looking for. Although I was simply browsing; I was able to extensively walk around the used car inventory. The salesmen Steven Bissler was a great help and ran through the competitive pricing. I would highly recommend taking a visit if your in the market for a vehicle.

Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. They billed Ford for the repair and have never once responded to all of my calls and emails requesting repair completion of the AIRBAGS. The people who I called were the Service Manager and General Manager. They won't even call you back! Do not go to Liberty Ford Parma Hts, members of the general public! You will be ripped off and will not receive good service! BEWARE!!!! WARNING!!!!

Brian Hill is an excellent salesman. We connected over the Internet and I visited Liberty Ford strictly because of his excellent follow up over a few months while we moved to the area. His follow up was consistent without being overly aggressive. He should train others how to do the same !

I bought my car because of his knowledge and professionalism.

I went in knew why I was looking for. Customer service was beyond excellent. They helped me get right into my vehicle and out the door as quickly as possible. They made the whole process of buying cars easy!

I had a problem with the tire pressure. The service representatives performed a thorough check which included the evidence of items that might damage the tires. The work was done in a timely manner as needed. The franchise provides quality service for a variety of customers.

Great Service, check engine light came on a Saturday morning, I needed an oil change anyway and I was in the area so I went in to make an appointment for service. To my surprise they were able get me in and out in about an hour. Made my day. Great Service Dept.

The entire team at Liberty Ford worked their magic and got me into the car I wanted at the price I could afford all the while performing A+ Top Notch Customer Service during the Process. Elonzo Harvey on the sales floor is second to none! Randy in finance put in all kinds of extra work on my behalf to get the deal done! Couldn't be happier! I will now be a Ford family member for life!
Thanks guys!

Peter and Marley are TERRIBLE. The sales people are okay. If the general manager has a piss poor that puts a bad taste about the entire staff. This was a terrible experience!

Great experience... Wonderful staff who make you feel like family and a great car with so much technology. I felt like a child at Christmas time. Thanks Maple Heights Liberty Ford.

Great prices in a car love the mustang convertibles that they had in the showroom. See photos attached to plenty of shopping in the local area including big box stores and restaurants. Plenty of parking including handicap. Handicap accessibility. Just a couple miles off the interstate easy to see from the road. Located in the old super Kmart building a large inventory and side to choose from.

I had a remarkable experience with Brian Hawkins @Liberty Ford he went above and beyond for me I would recommend him to anyone who in the market of buying a car. Completely satisfied with my purchase..

Gabe Zeller went above and beyond to help in my Ford Escape purchase! I had planned to take 30 days to test drive multiple vehicles and make my decision. I liked the car. I liked his non-pushy salesmanship. I liked the convenient location. Everything clicked. Thanks, Liberty!

Excellent Customer Service!! They checked the air in my tires for me after a low tire pressure sensor came on while I was on the highway. They got me in and out within 10 minutes. VERY HELPFUL!! I was unable to check the air pressure myself due to limited mobility.

I got two flat tires on a Saturday. Everyone else had to ordered the tires, this dealership got me in on late afternoon and out the door in around two hours with two new tires installed.

The best experience ever they work really hard to get me in the vehicle around it When I say they work hard for my credit score was low low low when I say low I mean low They worked with the down payment they worked out the insurance across-the-board they did all they could do and then some to make It happen and they did

Great Customer Service and quick turn around for servicing my EcoSport

If you need a car, used or new. Go to Liberty and ask for Lorenzo, he will get you the best deal. Tell him that Dennis sent you.

I want to thank the team at Liberty Ford who helped me to get out of my tough situation. From my salesman too my Finance Manager (Salesman: John Brown - Finance Manager: Marley Guzman) they are amazing people to work with and made the process so much more easier!
Didn't know it was possible in my situation until I talked with the both of them. Very knowledgeable and they are there to listen to my needs.

Thank you Marley Guzman and John Brown!

A wonderful experience and great service team! Pete and Alex went far and beyond to make sure I was happy with my explorer.

had body work done in the Collision Center and they did a phenomenal job!!! very pleased with the time, effort, detail and energy put into restoring my Lincoln. work was awsome and went beyond my expectations!! when i purchase a new car, I will definitely be buying from Liberty Ford!!

They have done excellent work in the past and i will be utilizing them in the future. The ladies at thr desk are super friendly and very respectful. The people here make sure you are satisfied with the finished product.

One of the best dealership that I would trust to get my vehicle work on.

I took my mustang in for an airbag recall and it was very professional. Used the night drop and had everything taken care of on my own time without any hassle

I purchased a used vehicle from Liberty Ford in Maple Hts. for my daughter and I was completely satisfied with my purchase. My daughter was looking for a late model Cadillac with low miles. Liberty Ford was able to find and get me the exact car very quickly. Every part of the sales process was done very quickly and professionally. I will always go back to Liberty Ford in Maple Hts for all my vehicles.

Lorenzo Martino ,has been very accommodating. Mr. Martino answered all my questions, respectfully and direct. I I appreciated his kind and knowledgeable service . Mr. Martino displayed patient, even when I was unsure concerning the purchase, he wasn't pushy. I didn't come here to buy a car. I did however know I needed a new one and he helped me to actually be able to stay within my budget as he said he would. I will refer him to others and do business again with him sincerely Selena Brown.

Your night drop procedure needs revamped. The sheet go fill out is way to cumbersome. I called for an oil change, told them I would drop off my car. Got email and cell verification and they still did not know what my car was in for. If I would not have called late afternoon, my car would not have been completed.

Libery Ford was great to work with when purchasing our used vehicle. Lorenzo Martino immediately met us at the door, was very knowledgeable about the vehicle and got us a great price! Five star service!

for the most part i love my 2014 ford focus, but i am not 100% satisfied with the performance of the engine. the constant shudder when i come to a complete stop and begin to accelerate is quite annoying, dailey. the service writers say it is just the design of the engine that has a clutch/automatic set up. the service department says there is nothing they can do about the shudder (as they call it). so i guess i will have to live with it until, i dump it. no more focus for me.

Service department is excellent. Quick turnaround and professional all the way.

I recently service my 2016 explorer and handled a recall. service was fast,efficient and car was washed all within an hour. The new waiting area is terrific

Jerry & I love our new Ford Edge. We are spoiled by all its special options: full-view moon roof, SYNC, & push button start. This was made possible by new car manager, Chad Musiek. Thanks for all your help Chad. We love it!

Great Sales Person - I came in knowing exactly what I wanted and Lorenzo Martino was there to help me make my purchase happen. He was very friendly, attentive, professional but down to earth. I like that. I had fun making this purchase. Thanks Lorenzo for all of your help!

Door handle mechanism for driver's door (inside) broke. Door wouldn't open correctly or lock. Called Bill C. in service. He said bring it in, we should have the part. I did that and was out of there in about an hour. Their waiting area is really getting to be quite nice. (Good coffee also).

A wonderful salesman helped me by the name of Z,was very helpful and polite as. Well as funny. It was a wonderful experience and Iwill tell all my friendsand family aboutLibertyFord.

I had scheduled an oil change for 1: 30pm and asked if I could be done by 2:30pm. I needed the work to be completed by that time so that I would be able to pick up my grandchildren from school. The work was completed about twenty minutes before I requested. KUDOOOOO to Liberty Ford.

While I was visiting Liberty Ford I was greeted with all the help I needed which was getting my car serviced. My salesman helped me past time by giving me good information that I will need when I re-lease.

I asked if they have a salesperson who is a military vet and they did not .

Had excellent experience with sale Pearson Brian! He is amazing !! He care about costumers and his company!! More people like Brian company need!! Thank you Brian so very much!!

I had the priviledge of purchasing a new 2018 Ford Escape. My salesman was Lorenzo Martino who was an excellent sales representative. He went beyond his duty as a sales representative in working out low car payments for me. He was professional & explained everything regarding the paper work as well as how my new vehicle works. Thank you Lorenzo for your expertise in selling vehicles.

I am usually always satisfied with the service I receive at Liberty. Only thing was that I wasn't notified that my car was ready until after 30 minutes or so.

I bought a 2010 Ford Fusion as my first dealership experience. Cassandra who sold me the car was absolutely wonderful and explained everything very well. The whole process went smooth.

Liberty Ford helps you get the best deals they can possibly give, I'd recommend everyone to give them a try!

My experience with ford has been great. I have been going strong with a ford since 2009 and every 2 year's.,I'm riding in a upgrade from the 2 years before. Bryan Hawkins has helped me get the best deals for every vehicle I have driven from ford in. Great salesman and services. So give them a try and you won't be disappointed.

Had the best car buying experience ever! We weren't pressured, the staff was knowledgeable and super helpful! They listened to our needs and helped us find exactly the right vehicle for our needs and our budget!

I had been looking for a new SUV for only about 2 weeks. Although I had owned 4 Ford's in the past, I was leaning toward a Kia Sorento at the advice of a friend. While on my way to my appointment with Kia, my husband decided to stop at Liberty Ford. After comparing the two vehicles, we were sold on the Ford Explorer. I told the saleman, Elonzo Harvey, what I absolutely wanted in my new SUV and I ended up buying the 1st one I test drove. I also menitoned up front that I did not like pushy, and that I had no problem whatsoever with pushing back. I can not say enough about LF and Elonzo Harvey. He wins Salesman of the Year Award, hands down. Not to mention, I had never leased a vehicle before, but after Elonzo explained all the benefits of leasing, we found that it was a perfect fit for us. I must also say, that I have been in touch with my salesman several times since purchasing the vehicle. I have never had a dealership call me after I'd driven off their lot, ask me if I needed to set up an appointment to go over anything I didnt' understand, or just simply to check in. I am complete sold on LF. Please, if you're looking for a new vehicle, do check them out, and Elonzo Harvey, BB sent you.

First I. Just state that I have always been more than satisfied with the services that you offer. I would offer 4 stars.
My concern is the manner of customer service during this Critical health period. No on wore masks or sanitized their hands between customers. The computer that we has to sign in was used by all with no disinfecting. One hand after another. In paying forsevices the person also did not clean hands. Took charge card with bare hands. I would think you could permit and have a charge unit so customer could handle own charge card. Employees walked near without distancing.
I do realize that this is a business with many customers and employees but I truly believe you could manage more care at a time like this
Repeating,car servicing was good but health care poor. Thank you

Best experience ever and they are really helpful!!!

The service here is impeccable!! Jordan L took very good care of me and my F-150. I tell all of my friends to see him and the Liberty family

The absolute worst service department I have ever dealt with. I bought a "certified pre owned explorer" that had handling problems after three trips to the dealer still wouldn't drive right. Finally had to take it to Liberty Aurora, and pay the $117 alignment fee to get it done right. Maple Hts. Liberty wouldn't even call back to let me know what was going on with my vehicle. Save the aggravation and go to a different Liberty for your cat buying and service needs. Been 9 days now. I call every day to try to reach Jeremy in service but he won't call me back. Tried to get a hold of the GM he won't call back either. That gives you an idea of how there service is. I will call back again today and on Tuesday I'm just going to show up there and try to talk to someone about mu problem. If not maybe the customers I talk to will help me out.

Had a WONDERFUL experience at Liberty Ford.. Got a GREAT deal on a GREAT car.. Lorenzo Martino was very helpful/knowledgeable and provided GREAT customer service.. Highly recommend.... Will buy from again.

I was in a car accident and the other person was at fault. David and staff at the collision center were amazing! They looked and examined my bumper to find damages - they saw damage I didn't see like a second bumper part, tailpipes, behind the bumper - I felt the job was thorough.

Since the other guy had Nationwide Insurance and that Liberty Ford Maple Heights is an official Nationwide-certified garage, my parts are covered for life. So any part related to this accident is covered should I need service.

Welcoming staff!

Excellent, My sales person LaVair Armstrong sold me my first Ford. No big deal right? That's his job. But, I wasn't looking to buy a car. He uncovered the need behind the need and the benefit in purchasing a new car. I just purchased my second car from LaVair just yesterday. and he may get a third before years end. LaVair is a great asset to your team. His professionalism, demeanor, and knowledge has made the car buying experience a pleasant one. I look forward to my next purchase.

PS: hey LaVair you better buy me lunch for this write-up. See you soon!

Never a problem dealing with them. I have leased and purchased 5 cars from them over the last 16 years.

Jenna and Eric were so patient with me and the issue with my Focus. Jenna, especially, is always honest and straightforward as it pertains to my vehicle. She goes above and beyond to make things right. The Maple Heights Service department is top notch!

They are the greatest!!! They are patient, will work with you.. Mr. Lynch is the guy to ask for. The man with hat!! Thanks to everyone there!!!!

I want to give a great thank you too Alonzo Harvey and his parner. The whole libarty dealership for getting me a loan for my business to get me up and running and a great truck. Thank you libarty ford alot. I will be buying all are company trucks here.
Sure Cut Landscaping Inc
Timothy A Dubaniewicz President

I did not write the review that's their That's in my name

I bought a very nice, low mileage VW Passat from Mike Z. He respected my time and did not play any typical car salesman games: he showed me exactly what improvements he made to the car after they bought it and we came to an agreement on price very quickly. No "I have to talk to my manager" games: he is empowered to make decisions! Also, Alex took a genuine interest in me and my family. This was a different experience than I've had at other dealers. Very impressed.

Wow, great dealership! JayZ got me such a sick deal on a new Focus, which I absolutely love! It's sexy and fast and I could even put a waffle maker in there if I wanted to. Which I do want to do....but won't do, because hot batter would be painful on me while driving. And I know I would spill it, because I'm a klutz. Did I mention my car has all kinds of air bags and ABS and other fun safety stuff? It also has ambient lighting! Thank you Jay Zupancic and Mike Press for putting me in such a cool ride. I'm a Ford convert now :)

Very knowledgeable about their vehicles, spent time explaining every feature and had no questions answering questions even though we were buying a used Chevy from a Ford dealership.

Went in with an emergency situation and they were no help at all. Said they were busy and it would be a couple of days and I would have to leave it. I am single, no other form of transportation and have to work. So went somewhere else more customer friendly. I have bought 4 Fords since 2011. I will not buy another one.

I had a great experience at liberty ford I was kinda nervous but excited at the same time Mr.Hawkins was very nice prior to my appointment my aunt called to let him know I needed a car I didn t know she called until my granny had picked me up to take me car shopping Just know he is awesome and there company is to I had an amazing experience.

AFTER I BOUGHT A USED CAR I TOOK MY CAR TO DEALERSHIP TO ADDRESS AN ISSUE WITH RADIATOR LEAKING I TOOK MY CAR TO LIBERTY FORD MAPLE HTS TO FIX ISSUE AND A RECALL ISSUE SO AS A RETIRED FORD WORKER I FEEL SO TAKEN ADVANTAGE OF $500 LATER MY RADIATOR IS STILL LEAKING AFTER TOLD BY SERVICE DEPARTMENT THE SMELL WOULD GO AWAY BUT DIDNT BECAUSE IT NEVER STOPPED LEAKING AND RECALL ISSUE STILL NOT FIXED DONT GO TO LIBERTY FORD A BIG JOKE AND THIS COMING FROM A RETIRED FORD WORKER I WANTED TO RATE THIS SERVICE DEPARTMENT A 0 BUT 1 WAS THE LOWEST I COULD GIVE THEM KEPT MY CAR FOR DAYS ONLY TO TAKE MY MONEY AND GIVE ME BACK MY CAR JUST LIKE I TOOK INTO THEIR SHOP SO NOW I DRIVE IT LEAKING JUST SO LIBERTY FORD CANT TAKE ADVANTAGE OF ME AND MY BANK ACCOUNT $500 TO LET MY CAR JUST SIT THERE

Very easy sale. Alex did a great job handling the sale and i never felt pressured.Car runs great and i am satisfied with my purchase.

Lorenzo Martino was a really helpful. He along with other staff worked all day to get me a more reliable car that would get me to and from work safely. The car I had died on me and I had to go to work the next day, he told me to come on in and they will get me a new car. After talking for awhile, Ford jumped my car, brung it in to the dealership and then I drove away with a new car. I'm sending my sister to him so she can trade her car in as well.

I purchased a 2012 Chevy Equinox in October of 2018. When I test drove it and decided I wanted to purchase it, I discovered a few mechanical issues. (Noises coming from the wheels) I spoke with the sales manager and I told him if he was willing to correct the issues I would purchase the vehicle. The price of the vehicle was approximately $10,500. A few days after I purchased the vehicle I dropped it off to be serviced and the technician said the noise I was hearing was a wheel bearing and to my knowledge they replaced it. I continued hearing the noise so I called the service dept again. I brought the car in and they said they took everything apart and greased it very well. Again, I still heard the noise. I took it back a third time. Keep in mind I'm still hearing a roaring noise as well which is the wheel bearing. The service dept said it was some type of rotor and that the part had been ordered. When the part came in I took the car in to be repaired. Again, I still heard the noise. At this point I was told there was nothing else they could do and that they had done all they could do for me. So one day I get in the car and the hands free options disappeared out of no where. I took the car to the Chevy dealer to have it repaired and to have them diagnose what the noise was coming from the wheels. (This cost me roughly $200) I was told I needed a wheel bearing (which Liberty Ford claims to have replaced) and also a lower control arm and ball joint. When I called Liberty Ford back and spoke with the sales manager he was Not willing to do anything else for me. I then called to speak with the service manager who was very kind and told me to bring the car back in. I showed him the estimates and what Chevy said was the issue with the car and Liberty Ford was not willing to fix the bearing or the ball joint and control arm. However, this particular time the noise I had been hearing was no longer being heard. The service manager told me since the ball joint, control arm, and bearings is not what was making the noise that they would not repair those items. Not even a month later that awful noise that I was hearing is back. I am so frustrated. Chevy quoted me roughly $900 for the repairs. I would not refer Liberty Ford to my worse enemy. I have been ripped off. Who pays over $10,000 for a vehicle and has to pay hundreds more in repairs. I have been trying to contact the general manager to see what can be done. It's not fair...