FlixBus Reviews

If theres a rate with 0 star i will do it
Worst front dest ever

Nice staff! The bureau is small, so you may find lines...

With on-board wifi, everything on time cheap recommended

Join to last reviews. The worst company ever. Always late, prices are not cheaper than other anymore(Leoexpress to Prague way more cheaper and better). Super shity expirience. Don't use it if you have a choice

Convenient .. But broken power outlet .. No internet

Impudence pure gradient mesh unfriendly and expensive. Offered travel that never took place. This is actually a case for the lawyer !! Never again

Good, cheap who has time. Very good alternatives to the train.

the best relation price / quality. super recommended, also reach all destinations!

My partner and I got a Flix bus to and from Salzburg last weekend and it was alright. We booked an early bus (Well early for us.. 7:30am) to Salzburg so we'd get to our destination early! Well, they ran 30 minutes late. There was no staff there to explain to us where our bus was or what was going on, we just had to keep waiting around for the bus. Had we known we had to wait for half an hour, we probably would've grabbed a coffee... The bus was nice and clean. We got some seats with a table so we had plenty of room! There was a bathroom which even though smelt horrible, is useful for some passengers! On the way back, the bus stop in Salzburg is really randomly placed. We weren't really sure if we were in the right place because it was just a Flix bus sign in the middle of no where on the side of a random street. On the way home we were in a smaller bus but we still had lots of room and there were even power point so you could charge your appliances. Something that was frustrating and probably just a cultural thing is that even though we arrived early to both of our busses and lined up, everyone else just pushed in front and staff let them. I'm not sure if they could implement some kind of line system, but it is really frustrating when you don't book a seat and get there early only to be pushed aside... As well as that, as I said we didn't book seats, but there was nothing on the bus to indicate which seats were already reserved. So for all we know, we could've been sitting in someone else's seat..

The driver tells us what is required and forbidden during the bus ride, but he does not even put on a seatbelt himself. In any case, it is always a good trip!

I Book my ticket Munich to Paris Through FlixBus when i reached ZOB Bus Station Here is Euroline Bus . When i talk to Flixbus Staff his behavior was 3rd class and clearly told if you won't go to paris it's ok if you're not won't to go it's your problem .

So Guy's Don't Book Flixbus He is cheater froud 420 .

go with euroline becoz his ticket cheaper than Flixbus.

Not always okay.
Sometimes it is too hot 25c sometimes it is 16c in the bus, Dan the stupid remarks from the driver that goes Automatic.
Dan 2 for a 500ml of water I find outrageous.

The Flixbus service center in Munich is very helpful. There is a screen where you can check your bus arrival time, which platform, and if there is any delay. The staff are helpful.

Munich bus station has two stops from the station very easy access center or buses from all the major cities of europe meet there

I drive less often, because on my last drive a corrosive smell came from the toilet. I was really sick!

Bus leaves Munich too late. WLAN does not always work. Toilet broken during the whole trip.

Flixbus was good but the bus station was very dark and messy.

May no information miss its night bus to Munich and an important holiday day. Some buses had no power and internet. Had to pay extra tickets from Innsbruck to Merano due to delays of 3 hours and 20 minutes against Berlin from Copenhagen

Not so well organized. The busses are often delayed and full. The upside is that it's dead cheap.

Outward journey went well and without any problems on the way back regular e-cigarettes came through the bus which had already disturbed but otherwise a good trouble-free experience

We had registered our two surfboards as special luggage. The two boards were put together as 1 piece of luggage and had not exceeded the given mass. The chauffeur wanted to take the boards despite advance notice and enough space. Then he wanted for the two boards the DOUBLE AMOUNT, which was not correct. After a few minutes of discussion, we were able to agree on 9 instead of 18. Even for a skateboard that was attached to a backpack, he wanted 9 Euro transport fee. On the Flixbusseite nothing is on the transport control of skateboards, since the board together with the backpack had not exceeded the given mass, it was once again not correct to ask for 9 euros. The chaufeur and his assistant were both extremely rude. It is also absurd that the Chaufeur can decide by accident how he chooses who will pay extra or not. I would like to have my 9 Euro back!

To be insulted by a bus driver, you only experience that at Flixbus. Many say the service on Flixbus leaves something to be desired. No wonder, I always thought - at the dumping prices you can not really expect much. But what I experienced from Vienna on the way to Munich on Monday, or before the start of the journey at 17:15, still leaves me speechless.

It all began with waiting customers who behaved well enough to show their ticket to the bus driver. An obviously bad-tempered bus driver answers my "hello" only with an ice cold "ID". That's what I call a good start to a common 6-hour journey: to give the customer a feeling, as if he has just committed a crime.

Well, thank God, it's still going on. Delivered suitcases with colleagues, I ask them if I should take the Zara shopping bag with 2 jackets on board or he stows them in the luggage compartment. "Just take with you" answers this friendly. Said done, I climb the bus and hear after felt 3 steps a "Hey Sir". Amazed, I turn around and see an angry bus driver who really yells at me "What's that? That belongs downstairs ". Meant was my shopping bag with 2 jackets. On my answer that the colleague said I should take this on board, follows the next blow. "Then stash them in the jacket pocket and woe dangle a sleeve or something."

Perplex as a 34-year-old marketing manager to be treated like a "stupid" schoolboy, it's enough for me now and I answer the bus driver "Certainly not in this tone". Not a good idea, I noticed at the same moment. Because this is followed by a "That's enough!" And the bus driver rips the shopping bag from my hand and hands it over to his colleague.

So as not to further escalate the situation, I decide to go through with it - but ask for the name of the bus driver to officially complain about him. "You certainly will not get it. Just write Flixbus from Vienna to Munich at 17:15 "replies this cynically. Well, enough, I think, to find the "blackest of all sheep among the bus drivers".

As I open my MacBook to begin my complaint, I hear the bus driver cursing in the background. "We already know that. Big mouthpiece and nothing behind it "or" At Flixbus, the driver still decides who can ride and who can not. "Are a few of the niceties that fall.

Stunned by the incidents, I wonder where I just landed. And then I remember: Welcome to Flixbus.

July 11, 2015 at 9:15. Rude male employee, on ground floor near the bus terminal (not the upper floor store on the 2nd floor shopping mall). Manager should observe this employee's behavior, then either 1.) reeducate or 2.) fire him.

He acted rudely toward two customers then to me.

I asked this employee whether he was supposed to be acting this way. He said, "there is no evidence" so I cannot prove that he is acting poorly. I asked to speak to the manager. He said no. I asked for his name, he said he would not give it to me. (Okay?) I took pictures of him, while he tries to cover his face (see the four pictures). FlixBus Manager, here is the face of your employee--evidently trying to cover his face knowing I want to identify him and report.

Had an attitude as if he thinks he's better than everyone. Did he act this way only to those with darker-colored skin than his?

FlixBus, what is the rationale for hiring this employee? Is FlixBus targeting mainly light skinned customers (such as those employed by FlixBus customer service)?

Regular delays (approx. 30 min.) Are unfortunately not uncommon, as are terrifying driving styles and a lack of information about delayed departures (experience from more than 40 trips).
My last trip (originally 6:30 p.m.) was delayed by 1 hour 35 minutes. This was updated every half hour and finally amounted to almost 3 hours. During this time I could not leave the train station because times have changed several times and I did not want to miss the bus.
Despite a missed appointment, there is apparently no entitlement to a partial reimbursement of travel expenses. As a result, I only arrived at my destination at 00:35 instead of the originally planned 21:30. So I missed my connection.
Unfortunately not recommended.
It should also be added that, despite the already very late departure, smoking breaks are taken into account for the bus driver at almost every stop.

great service, despite our own mistakes, we received quick and uncomplicated help so that we could start the trips anyway :)

I have travelled from Munich to Prague and return... For Prague from Munich - It's better use bus than trains. As buses are chepper in cost and taking less time. So it's saving your time and money as well.
Flixbus are proving great service and english spoken staffs as well... cticket booking ounter staffs are very helpful and gentle nature... pilot of bus also very very helpfull. Best part is it's safe and secure service, they never over speeding, you feel very comfort and relax during whole trip.
Only one issue you will face that free Wi-Fi are very limited... it's will give you excess net up to 150mb only also Wi-Fi not working in some the buses.
One more good thing that they keep plying English songs at low volume, it's make your trip more pleasant.
The best place to seat is top roof to get beautiful view and better if got front one at top driver seat. Roads between Munich to Prague are very good and natural views are amazing... that give you a great experience of Europeian forming fields both side of roads.
So at end I can say that flixbus service very good at convenient price. In future it's going to ply very big roll in Euro trip..! As trains are getting costly day by day.

Staff extremely rude, can hardly speak German and mumble all to himself. Had to go to a topic to 3 different employees (transfer: the bus with which we wanted to drive somehow no longer existed ...).

My first impression was everything very friendly and helpful

Unfortunately, a bad experience. When my luggage was gone I had to fend for myself, I didn't care about the customer at all. In the event of a ticket withdrawal, it is not possible to withdraw money, they only give a voucher for the next purchase of a ticket for this line. The only thing that keeps this company going is probably the range and prices.

Parking for flixbus. Comfortable. Some stations are not well marked. Near the central station of Monaco.

. , . , 5 , , ! , .
It is a terrible company. At first the bus was 5 hours late, for two I had to stay in the hotel in Munich (because there were no more buses on that day) and pay for it myself! Although an advisor promised me that the bill would be taken over. This is cheeky!

It s too late to talk about being late. The staff did n t know anything when asked, and the attitude was particularly bad. There was a handling fee for refunds, so why do n t you pay for it later?

Good but sometimes fails to provide the services indicated

FlixBus canceled and booked our trip 20 minutes before departure. The trip was not completely canceled, only with a smaller bus and we were not allowed to get in. The customer service could not help further despite call. We had to wait 3 hours for free at the stop in Prague until the next trip and arrival was postponed to the next day at midnight. And all with child and seniors in the cold winter. Outrageous from FlixBus and never again !!!

Excellent service, quite punctual, with good hours, the trucks are wonderful and the property is quite good, also the waiting place in general seemed good to me, the drivers are friendly despite the fact that one does not speak the language or only speaks English

Bad experience. Tried it out between Munich and Ljubljana as an alternative to the train. Never again. 1) times provided are totally inaccurate: said it wld take 5h10. Took over 8 hrs both ways. Two hours more than the train. Causes: traffic, technical problems with the bus tolls-payment system, bad driving (driver took detour to avoid non-existent traffic jam). 2) no power, no wifi. 3) super hot and stuffy in the bus. 4) super rude driver-duo. Not as advertised.

Due to the high level of traffic and the complexity of the connections and the very reasonable prices, there are usually only 2 employees here for reasons of economy, who of course do their best but due to the ambition of the passengers who pay little, but a first class service often expect to reach their limits.

everybody! Be careful of flixbus DRIVERS! they stole my camera (1200euros) but until now, almost 2 months past, staffs from FLIXBUS did nothing. even did not check the CCTV in bus. i was so surprised about FLIXBUS.

Very good Bus Station, congratulations and keep going!

I like to ride the Flixbus a lot. But the friendliness and the service have decreased significantly. You have to be happy if you are not directly insulted by a question ...

Friendly staff. But do not find much solution out of the ordinary cases.

Once and never again.
Bus with 50 minutes delay is still displayed as punctual. On-site staff have only punctual, meaningless answers ready. On the way there, the bus driver was unfriendly.
In addition, unprofessional travel times and rundown waiting room at the central bus station Munich.
Once and never again Flixbus.

Rude and stupid information. Always late. Unbelievably bad

Friendly and patient staff in the travel agency. My ride worked well and was on time at the finish. Maybe it was because I drove overnight and there was not much traffic on the highway.

Flixbus customer service

Mail request, if I have to declare the bike:

The answer was very bad. I had the impression to write with a foreign-language person (mail from Flixbus DE). I did not understand a sentence.
The answer was also wrong, because I did what was written to me (call the bike registration) and was then rudely rebuked that my report for the excess baggage was completely superfluous. I would have solved the luggage already.
For one thing, it was rude and on the other hand really amateurish amateurish. I expect from a customer service professional reliable information, what I have received is the very opposite ..... and that at my first booking with you .....

Staff extremely rude, can barely speak German and mumble all to hell

Traveled to Prague and bought our tickets there, the staff was really nice and helpful, although really busy.

Has toilet, information staff, information boards, about 25 bus gate for travel to Europe and Turkey.

munich station is never clean,the app treats demand as if its an Airline and tries to over price your most checked routes, in the end you pay what you get

At Munich station it was written everywhere that he was leaving at 23.30 for Split, and he did not even come ... The explanation you needed at 23.00 for Zagreb I think is terrible, of course there is no refund or ticket replacement.

Very rude, unprofessional and arrogant driver.
Not recommended.
Never again this company.

Where to find the buses?

You need to go to the "Flixbus Center"

Absolute juice shop !!!

Bus just left too early. Then I had to buy a train ticket.

All communicated to customer service. I was given 2 options. The reimbursement of rail costs was not mentioned for either option.

I took the FlixBus regularly, not anymore. Before this incident, other nasty situations occurred on the part of the driver and guests.

Leaving too early then brought the barrel to overflow.

Bad service! Bad drivers! At some point the low price doesn't justify the whole thing anymore!

Staff is uncomplicated and helpful. The organization and the dissemination of information in case of delays is good.

Direct in center of Munich, near Hbf (main railway station). You can drive in by car and wait for 1h for free. Every next hour costs 4,50 . Always full of cars and if parking space is full, wait aside in a car for a minute or two. There will be some free soon. Otherwise park underground and have it more easily. Watch out, you can can also get scratched easily by other cars and nervous taxi drivers. On the floor above you can get a snack. Police is patrolling and sometimes IDs suspicious persons on site. They're nice and not rude. Cooperate and you're free to go in 2 minutes. Nice connection to railway station reachable on foot. 4 stars while pretty stressy to visit by car through the narrow street against other pedestrians and cars.

Totally unfriendly, professional bus driver. He has typed on the whole route or from Munich-Stuttgart his cell phone. He has phoned from 19:02 to 19:41 while driving. He undertakes a dangerous overhaul maneuver with another bus line on the highway. This bus does not let him overtake, instead of ending the overhaul
and he has to go back to the 2 lane
just kept going, and dis over 10Mn. Answered him about his mobile phone use, he replies that he is allowed to do that, to complain to me where I want. Totally outraged! On the bus were children and pregnant women.
The toilet has neither toilet paper nor water.
So Flixbus pay attention to the safety of their passengers

Top for the price !! Have a quick sleep and drive from Bavaria to BERLIN! INGENIOUS!