FlixBus canceled and booked our trip 20 minutes be...

FlixBus canceled and booked our trip 20 minutes before departure. The trip was not completely canceled, only with a smaller bus and we were not allowed to get in. The customer service could not help further despite call. We had to wait 3 hours for free at the stop in Prague until the next trip and arrival was postponed to the next day at midnight. And all with child and seniors in the cold winter. Outrageous from FlixBus and never again !!!