To be insulted by a bus driver, you only experienc...

To be insulted by a bus driver, you only experience that at Flixbus. Many say the service on Flixbus leaves something to be desired. No wonder, I always thought - at the dumping prices you can not really expect much. But what I experienced from Vienna on the way to Munich on Monday, or before the start of the journey at 17:15, still leaves me speechless.

It all began with waiting customers who behaved well enough to show their ticket to the bus driver. An obviously bad-tempered bus driver answers my "hello" only with an ice cold "ID". That's what I call a good start to a common 6-hour journey: to give the customer a feeling, as if he has just committed a crime.

Well, thank God, it's still going on. Delivered suitcases with colleagues, I ask them if I should take the Zara shopping bag with 2 jackets on board or he stows them in the luggage compartment. "Just take with you" answers this friendly. Said done, I climb the bus and hear after felt 3 steps a "Hey Sir". Amazed, I turn around and see an angry bus driver who really yells at me "What's that? That belongs downstairs ". Meant was my shopping bag with 2 jackets. On my answer that the colleague said I should take this on board, follows the next blow. "Then stash them in the jacket pocket and woe dangle a sleeve or something."

Perplex as a 34-year-old marketing manager to be treated like a "stupid" schoolboy, it's enough for me now and I answer the bus driver "Certainly not in this tone". Not a good idea, I noticed at the same moment. Because this is followed by a "That's enough!" And the bus driver rips the shopping bag from my hand and hands it over to his colleague.

So as not to further escalate the situation, I decide to go through with it - but ask for the name of the bus driver to officially complain about him. "You certainly will not get it. Just write Flixbus from Vienna to Munich at 17:15 "replies this cynically. Well, enough, I think, to find the "blackest of all sheep among the bus drivers".

As I open my MacBook to begin my complaint, I hear the bus driver cursing in the background. "We already know that. Big mouthpiece and nothing behind it "or" At Flixbus, the driver still decides who can ride and who can not. "Are a few of the niceties that fall.

Stunned by the incidents, I wonder where I just landed. And then I remember: Welcome to Flixbus.