Fletcher Ford Reviews

Everyone was great Jason ,Tim , and sheridan. Was very helpful polite and knowledgable .

Just another car lot, doesn't really care if you like all the money you spent as long as you spent it there

Probably my last service visit. The first time I didnt even get a chance to talk to an advisor about my issue. It was dismissed and they decided on my behalf without discussing with me first, that the issue I was reporting wasnt worth the cost of investigating. They took my money and gave me my keys - however, the manager was very respectful in hearing my complaint. Today, my second service visit I recieved a call informing me that my breaks were nearing end of life. It would cost me $90 to replace them and I agreed. Once again, they took my money, $186 rather than the $130 I anticipated ($40 for the oil change and $90 for the brakes). Back to back bad experiences - pretty sure I m done with them. Bad news is, I am buying another new truck next summer and they aren t even going to be on my radar!

I have had good luck with their service. And I will keep taking my truck . However, just wanted to let everyone know they tried to get me to buy a $158 battery, they told me mine was no good. I took it and it tested after I picked it up and it tests good. I was trying to tell them the ignition switch a couple of times kept running when I started it but I guess I couldn't make them understand my problem. They called me when the service was done and told me the had to charge it, the battery was dead and it wouldn't start. I had it checked by another place and there is nothing wrong with the battery. All we could figure was they must have had it in the service lane with the doors open all day or something. But I am NOT very happy about them trying to get me to buy an expensive battery when there wasn't anything wrong with the one in the truck.

Much better experience now that Kassie is gone, keep up the good work guys!

Replacement of recall of safety bag and check of errorision on tank was done in a timely manner...service attentdence and service people were very attentive.

I called about recall on my 2017 F250 that Ford had issued from the NHTSA. The lady on the phone at service dept said they would look at it but not guarantee they would fix the recall. She said they would look at it but would only fix it if it was causing a problem. I told her it happens at around 70 MPH and felt dangerous when it happened. The truck felt like it was out of control. I didn't want to wait to see if the problem would cause an accident. I told her it felt unsafe and needed fixed. She then said if it caused a problem they would fix it. I told her it was causing a problem at 70 mph and was dangerous, it needed fixed! She said they would only look at it and only fix it if it was needed. When I ask for her name she hung up on me. Very poor customer service.

After a bad experience across the street from them, we came here, told them what we needed and they worked their collective butts off to make the deal happen. if the opportunity comes again I would definitely deal with Fletcher Auto Group and specifically the Ford dealership in Joplin. there are hard working honest people

I was told they could do a diagnostics test on my car so rearranged my whole day to drive from Neosho to Joplin to have it done. When my boyfriend went in, the lady at the counter acted like he interrupted her while she was texting and was extremely rude to him. She told him they couldn't do the test without even checking with anyone to make sure that was true.

WOW , I cant believe the sales department , good dales practice , tell the fat boy to get off the lot jus because he ask him to bring price down on new truck , this should not be allowed , lucky you didnt get an assault charge put on you .

Not a good experience. We asked for the salesman that had been helping my son previously. Bobby told us they would work together on the deal. He lied. Second, Bobby put the wrong price of the car ( a thousand more) on the paperwork. He then wanted us to sign a Handwritten note on a paper that said we would buy the car if we got a low interest rate. I refused and he acted like we could not go further until I signed the handwritten note he had written out. What is this junior high? Check the box if you ll buy the car? No thanks. He made the deal seem very sketchy and underhanded. Not the kind of treatment I usually receive from a Fletcher dealership. We walked out and spoke to the original salesman Sheridan. They need more people like him! If we had worked with him in the beginning we would have bought the car. As it was I just wanted to get out of there. Definitely will never go back.

I really enjoy working with Gino and Terry. Gino was trying to make sure I was happy with him and my choice.

Salesman was very nice and knowledgeable ..everyone was very pleasant. My 2017 Ford Edge is awesome!

Great buying experience with their sales man my sweet heart bought a great car at a good price, however finance dept absolutely cant do their job .
Wrong paper work provided on finance of vehicle next was wrong name on paperwork with the right finance company after two months expired temp tags on a new vehicle thats parked to keep from getting ticketed or towed. Stilwaitpaperwork

Visited for my first oil change and service. Could not be happier with my experience! Kind service technicians and a comfortable place to wait. See you again in 5,000 miles!

I had a great experience with Fletcher! I actually did my sale through Michael at Fletcher Hyundai and we found the car I purchased on the Ford lot! Everyone was super helpful! I was a first time buyer with absolutely no credit so it was rather difficult but they did it and I'm so greatful!

Had a great sales person (Nate), found a great car, got a great price. Thanks, Fletcher!

1 month later edit: Took away two stars because I was assured the car's tires have at least 75% life left in them and it turns out that actually they're basically bald and need replaced.

Robert stags at Ford was very knowledgeable and very friendly would do business with him any day.

My son had an appointment at 2:00 p.m. on Monday for an oil change and we were there for over 2 hours. The service was supposed to be free because it was the 1st oil change (which that was like pulling teeth to get). They rotated the tires and then charged for it. Nice way to treat a U.S. Airman. The lady in the service dept. was very snappy when I asked how much longer it was going to be before the car was done. I will never purchase anything from there. Crossroads claims they'll give you free oil changes and tires for life, so that's where I'll be taking my business. -Stacey Hervey

I think y'all went above and beyond to satisfy me. Jason Brown went above and beyond his duty to bring me the car in this weather. Much appreciated. Thank you and I will make sure that all my friends and family know that y'all done such a great job and give me such a great deal.. THANK YOU VERY MUCH,I'M VERY SATISFIED!

Bobby helped me out a lot this was the fastest car purchase I've ever made thanks!

We've purchased 7 new and used Ford vehicles through the years. This was our first and last purchase from Fletcher. Our salesman (who is no longer there) was great, and the price was fair. However, once you drive off the lot, the service ends. I can't stress that enough. I'm not sure how that makes buying a used car here any better than getting a good deal at auction. The communication between departments is terrible and you CAN NOT get anyone to return a call. The last time I called, I left three messages, with the third one supposedly being hand-delivered to the finance manager, since his voice mail box was full. I've given up getting any return call or customer service and am leaving this review. For me being satisfied with a vehicle purchase begins with a great vehicle at a good price, but in the end comes down to taking care of the customer and the long-term relationship. We will save our business for Jimmy Michel Motors and will recommend the same to all friends and family.

If you're looking for a car this is the place to go. If you're looking for an awesome salesman look no further. Ask for J.B. He got me the car I wanted and at a great price. Customer service is the best.

I like the professionalism and the pleasant manner of its employees.

We are very pleased with our buying experience. Sarah met us for the first time on the lot and she was motivated as well as educated on the vehicle we purchased. Everyone was friendly and welcoming. Definitely would recommend anyone to give this dealership a chance to fulfill your needs.

Great customer services. Only thing is that after I left and got home. I notice there was a crack in the taillight. Overall very friendly company

I bought a Subaru Legacy from them. It was our first car, and we were pretty pumped to buy it. Come to find out ITS MISSING AIRBAGS AND THE IMPACT ABSORPTION ON THE PASSENGER SIDE. Now we re stuck with a car that doesn t make us feel safe. Don t waste your money here. They ll just lie to you about EVERYTHING.

I went in the mind set of trading my F150 and getting a car. Two hours later I drove out with what I had in mind. I got a newer car lower payments and extended warranty. My day was a total success. I ll give Fletcher Ford the big 5 star rating. One happy customer.

I'm very excited to have the opportunity to work with sales professional Bob Durham on my future car needs. You have an amazing salesman!!

The crew takes pride in the work they do and really wants to strive to improve and are willing to go the extra mile to help the customers and each other

Great experience working with John Atwood and staff at Fletcher Ford in Joplin, Mo.

John was very professional and all that was promised was delivered. I would recommend Frank Fletcher Ford for your next vehicle purchase.

Great service friendly staff, free coffee, donuts while you wait. This review is from a past visit, vehicle was serviced again today, (01/30/2018) still same great service

It took us no time at all and they managed to beat out our bank on the interest rate. Nothing better than saving money! Impressed with the in house Allstate agent and the finance department. Very knowledgeable and honest. Will buy from them again.

Jason was an excellent salesman. His knowledge was very helpful with all my questions. I ve had bad experiences with Fletcher Ford before, but mostly in the service department. Jason made me very glad to give them another shot. I was able to get exactly what I wanted and I felt like Jason went above and beyond to make it as easy of a process as possible. I will be recommending all my friends and family to see Jason at Fletcher Ford

Kenny Thieman was great! Helped me get into a newer nicer car! Highly recommend him for your car or truck needs! He has excellent customer service care!

Very happy! I checked the ticket and saw what all is checked during my tire rotation and after my phone call. I am very pleased and thank your Service Center and will happily be back.

Thank you
Jeanne Kelly

Keith went above and beyond for me making sure that I was taken care of and the problem was resolved very happy with the service I received.

I've bought a few cars from Bob McCarter at Fletcher Ford over the years and won't trust anyone else in the area to get me a better deal.

Awesome people work there, Very Very helpful and very very friendly, will definitely buy from again!!

Robby is the best by far! He is always available and helps no matter what I decide to buy

Very servicial and friendly staff, good and fast SERVICE.

I attempted to take my car there to get recall work done. Here is the timeline.
May 1st, Called to make appointment to get tested.
May 3rd, Not sure they did the test correct but told they ordered parts.
May 23rd, Called to check status. Was told they would call when they had the parts in.
June 18th, Called to check parts status. Was told they had the parts and would call back in a day or two.
July 9th, Called to check status. Was told they put a note on service reps computer because he was out and he would call me tomorrow.
July 10th, no call
I ended up calling Ford corporate and filing a complaint. lo and behold they called the next day to get me scheduled for the work. I ended up going to a different dealership in Ozark MO and was treated properly.
Update: Big surprise, they never called.

Had great experience, our sales Professional Cody helped me get a car that was very affordable, he helped us out completely, made us comfortable and I was very pleased

So thankful for the wonderful service team at Frank Fletcher Ford today! Our family was driving up from Texas to Springfield, Missouri for my husband to interview for a new job. Around Miami, Oklahoma, we started hearing something under our Ford F-150 hit and bang against the road. We pulled off and realized a big felt piece under the carriage of the truck was hanging down and needed to be taken off. We called the dealership and when we pulled in, they realized it would only take a few minutes to take it off. Instead of making us wait hours for an appointment and recognizing our time crunch, Dennis got it off and Jim reassured us that it wasn t a part to delay our journey. Thankful for amazing service and the kindness shown to us. You were an answered prayer!

Worst customer service ever! Went in once with an appointment a year after we bought our brand new 2015 ford fiesta to get our Windows fixed bc they were squeaky and they told us it would be 3 hours bc someone else came in before us even though we had an appointment. Now 2 years later they still haven't fixed them. Our car has acted weird since the day we got it And every time we called them they told us it was supposed to make that sound. No. I'm not stupid! Come to find out, our clutch went out so we called and told them about it, made an appt and they said to bring it up the following Monday and they would give us a loaner car. We live an hour away so we got there and they said sorry we don't have any loaner cars today! So we went back the next day and they replaced it and the day after we got it back, the car was even worst than when it went in. This place needs shut down bc they DO NOT take care of their customers and you can bet your ass I won't be buying from here again and soon everyone will realize what kind of dealership this is!

Great service, very knowledgeable staff! I gave them my criteria, and their salesman showed me everything they had that meet those requirements, and a few that were just outside. No brow beating, no back and forth counter-offers; just simple facts and numbers. I'll most likely be purchasing again from Fletcher Ford, when the time comes. I wasn't pressured into buying a vehicle; it was a welcome change of pace.

Best car buying experience I have ever had! Professional and answered any questions I had; went above and beyond. I drove 860 miles to the dealership to buy a car and it was well worth it.

It was very quick friendly and our our salesman Michael was very friendly and
enjoyed spending time and talking to him

We worked with Jerry Myers. Was nice to deal with upfront pricing and financing items. We would definitely recommend you see him next time you shop for an auto to buy.

Went to frank fletcher ford bought a ford wasnt treated to well.decide to trade that truck for a toyota.found a truck but payment was to high left then our salesman Cris Lee called on down the road told us we qualified for a new toyota tacoma so we turned around and bought it been very happy so far..love the people of frank fletcher toyota.

We recently purchased a new Ford Edge Titanium from Frank Fletcher Ford. Our salesman Nathan Lambert worked diligently to get us in exactly what we wanted. As a returning customer I know we won't be abandoned after the sale. I would highly recommend this business, they truly take pride in their customer service .

By far the best dealership and employees iv ever worked with. The sales reps are not pushy. I was just window shopping, but Shane McGillvray was my sales rep and because of the way he treated us we decided to go ahead and buy.

Very upset at this place. I turned my car in for service today and they called me at noon to tell me it was ready so I left work at 2 and when I showed up they was completely shut down nobody in site and my keys were not in the car so of course my alarm went off and I m sure my battery is dead so. I give one star one not two not four one . Although it is a snow day maybe you should of called me and told me you was shutting down for the day don t ya think?

They was very helpful, did price match another mustang we found online that was really nice of them
Downfall is we was told the car was a 6 cylinder it s not it s a 4 cylinder very disappointed in that

We have been searching and searching for the perfect vehicle for our family. Jim Rice was such an awesome help!! He got us into a 2014 gmc terrain that is so nice and suitable for our family. We are absolutely in love and we couldn't have asked for a better guy to help us out finding this vehicle for us. Thank you so much again Jim, we appreciate everything you done for us!!!

Horrible service. Had my truck 5 times and can t fix issue. Service manager called and said I ll have someone pick up vehicle tomorrow to get it fixed. Next day a guy called and said part is in when can you come in. After I explained what arrangements were service manager called and said sorry we will get it tomorrow and then went a week without contacting me. Absolutely horrible service. Will never buy off a fletcher lot again

Worst dealership ever. Every time I go my vehicle leaves worse than before. I went in for a faulty transmission, which also had a recall. Everything else in my car was fine. I was told none of the transmission was covered under the warranty or recall despite what I was told over the phone that is was covered. I drove it off the lot with no help. I notice wind noise is bad driving home. Now all of my doors won t latch and dash lights are on. Literally only after 30 minutes after I was just there. No one will speak to me, call me back. I have made several attempts. I m not sure if this is just bad service or if it is low level discrimination because I wear a headscarf. I am extremely unhappy, I m 35 weeks pregnant and without a functioning car for myself and family. I will be getting a hold of someone and believe me my complaints will be heard.

Excellent service! They put me in the truck I wanted, with payments I could afford, and both the salesmen I dealt with were polite, courteous, and very professional.

Very pushy sales. The guy who approached me was just sitting in a vehicle with headphones in when he saw me pass. Seemed sketchy til I realized he was a sales person. The car I wanted which was a great deal and had everything I had asked for they couldn't sell to me because they traded it to another lot while I was looking at the thing... Or at least that was the excuse. Then they tried to push other models on me saying they were better but didn't couldnt get me the model I wanted.

I would recommend no one comes here for service! My boyfriend brought his truck there to be fixed and they fixed it or so we thought. Not even a month passes by from this repair and that same part breaks and with it this time the motor breaks too. At this point we cannot afford to buy a new motor. You would think since it is there fault they would repair the truck well nope. So they say they can only return us the money back for the part in service money. Why would we want to come back to a service department that ruined the truck to begin with. So they give us $150 back from the first $600 repair we paid for. So now he lost $450 for a repair that did not even last ONE MONTH and he has no car to get to work!

Bought a truck there 4 years ago and would think of no other place to have my service done. I've always been treated with professionalism and courtesy.

Outstanding people,professionals all and with integrity you don't see these days.

Great selection, good prices and awesome customer service! This is definitely a good place to shop for a new or used vehicle! Be sure and ask for Alan for great customer service!

The absolute worse service I have experienced. They didn't call to give me an estimate like they were supposed to. They ordered the wrong part at first which was a hose for coolant. So I was without my car for 5 days. Terribley unorganized and the worst thing is the service department is incredibly difficult over the phone. I was on hold for over 20 minutes every time I called them. If I could rate them with 0 stars I would. Definitely not going there next time.

This car lot says they dont do bait and switch but i bought my truck they had a tag in the window and then said they priced it wrong other than that super happy with the truck.

Started out not good. Took my car there for recall repair and some other issues. The girl who waited on us was in a hurry to get out of there and did want to make note of any of my other issues. She got huffy with me about insurance car for loaner vehicle because she thought I was ignoring her .my husband had told her he would go out and get it. We went out and got our belongings out of our car and went back in. She was gone so we talked to another repair person and he was very helpful and listened to our problems.

Our car was brought in on Tuesday this week and was told the recalls that needed to be fixed would only take 5 hours. Here it is now Thursday and they are saying it won't be finished until Friday.. and come to find out they haven't even touched the vehicle in 2 days.... Horrible service.

I will never buy another car at Fletcher Ford...We purchased a 2013 Fusion and the salesman was great. However after the sale the check engine light came on. We took the car into the service department 6 different times. The Manager Mark is a joke! He is rude, arrogant and disrespectful to my wife. Always talks down to her when she has questions about the situation with the car. I have never experienced worse customer service in my life....Do Not Buy a Car at Fletcher Ford!!!

Toby Fry

Even though I did not buy my Ford Escape at Fletcher they have taken very good care of me and my vehicle for 2 years and have also taken care of my husband's truck! Thanks Fletcher Ford for great service!!

Had some work done on my truck. Didn't take to long.

Just went in to look and left with a bigger, better vehicle at a great price! Bobby McCarter was patient while we got our paperwork together and even helped contain my kids with pizza so we could get the paperwork done! Very happy with Fletcher!!!

I went to Toyota lot and ride with salesman over to Ford lot. I wanted to test drive the new Ranger but the 1 they had was already sold and gone.

Jim was so kind, helpful and not a pushy salesmany type guy. I haven t purchased a vehicle for myself in 17 years so I was a bit overwhelmed. Jim took time to explain everything, found what I needed within my budget and went the extra mile to help get me into a vehicle. John and Stephanie were great to work with as well. Laid back yet professional - expedient and thorough. Easiest car buying experience I ve ever had. Thanks, guys!

We really appreciate Jason Brown our salesman at Fletcher Ford for helping us find our used F-150. His quick response to our inquires and friendly attitude at the test drive were much appreciated. He spent the time to show us how some of the features worked which made us value the vehicle even more. Thanks Jason!

Helpful salesmen and great staff. Helped me throughout the whole process of my first car experience.

My rating for you is like any other car dealership. Get you in TAKE your money and dont care about you after the sale. Because you failed to put my name on the title (which you admitted you screwed up) i cannot put my handicapped license plate on my car YOU sold us. I WILL not recommend you to anyone for you are not willing to help us out. Buyers beware of fletchers tactics.

Everyone was nice and efficient. They came up to me as soon as I entered the service area and assisted me. Very good group of people.

The sales person Jerry was absolutely amazing! He worked with us all day to find us the perfect vehicle for us and he never gave up. Every one here was super nice! I'll be honest I'm not a ford fan but from now on I'll be bringing my business here for sure!

Entire sales team very friendly, thankful for your business, and listen more than talk. They must have sent the high pressure sales team somewhere else because I only experienced friendly people trying to help solve my transportation problem as quickly and courteous as possible.

I wasn't at Frank Fletcher Ford. This map service is a fraud

Over all happy with my truck. There are still a few things that need to be finished to my Ford Super duty truck